K. Hovnanian® Homes Reviews

They informed us every step of the process from any delays to pictures being sent to us weekly!

Overall the experience buying a home was great with KHOV. We've been living here for about two months. The only real complaint I have is I wish more work was done to help condos with sound proofing. The only real issue is our upstairs neighbors when they go up and down the stairs. Wish there was slightly more insulation but overall great experience.

Our home buying experience started out OK in May 2021. Nice models to choose from, and home would be completed in 3 months from ground breaking. Our salesman was misleading and dishonest and at times downright disrespectful. Excavation started in August, we settled the last week in January. House sat for weeks at a time with little being done. Little attention to detail and virtually no quality control. I'm glad we hired a home inspector for pre-drywall inspection and final inspection. So many items were due to shoddy craftsmanship!! We had 4 project managers throughout construction, and communications deteriorated with the first 3 PMs. We were very disappointed with the construction process until our final PM ensured all of our punchlist items were taken care of. I feel the process would have been much better if we had him from the start. In the end, though, we are happy with our new home. ... More

I have built many homes in the past and this by far has been the worst experience. Everything was blamed on COVID even though the real truth was that they have poor communication, no direction, lie a lot and their own employees keep quitting.

Tania is best in communicating.

We worked with Adrian, Shelby and Sam and they were really nice to work with. They were professional, insightful and very caring. They were thorough about each step and communicative throughout the process, they would resolve issues in a timely manner. They were also really friendly. The house itself is really nice, the craftmanship is nicely done and the timing of the construction was reasonable.

Communication was great. Any issues that came up, they corrected right away.

Customer service (from sales to contractor) is exceptional. We were guided throughout the whole process. Excellent communication channels. Details were given in emails without delays. We have the pleasure to work with Ms. Karen (our sales rep.) and Mr. Paul (our contractor). Both are nice and patient with all our inquiries. Even after closing, they reached out to make sure things are settled. Special thanks to our contractor Mr. Paul who would advise on our inquiries after closing (within the same day!!) Overall a splendid experience!

Waited for more than a year to get the home complete after signing the contract.

Terrible service, terrible house, terrible products

Very nice and always let you know the progress of your homes

My experience with K. Hovnanian has been outstanding from the beginning. Adrian showed me floor plans that I wanted to see, based on what I told him I was looking for in a home. Then, he ended up delivering more than I knew I wanted by pointing out a building site that in the end turned out to be ideal! Throughout the building process Adrian and Construction Manager Terence were responsive to my inquiries, addressed my concerns, and in the end delivered my beautiful home. I made a great decision in trusting Adrian in helping me get into my new home.

It took nearly 8 months to be able to close on the house and while we are happy to be finally moved in the process was very stressful. Our account manager was very disconnected but the loan processors were good and empathetic and got us through the finish line. Once in the house the project manager has been excellent in taking care of small items to ensure things are fixed.

They really do care! Quality of materials is excellent and so is build quality. I can see that a lot of care was taken in putting everything together. I just had 2 minor items to fix after moving in and that was promptly taken care of by the warranty team. I'm extremely satisfied and definitely recommend K. Hovnanian Homes!

for a first time homeowner this company stood by me all the way. very truth full just helped the whole way through. Thank you K. Hovnanian

It was my pleasure throughout from visiting your website to getting my home keys it was great experience. I wanted to thank Lacey the sales consultant in the liberty community has been helpful since beginning from floor plan selection, bricks, upgrades etc. without her it would have been confusing to put everything on table. Secondly, builder were very professional and took care of each request that came post third party inspection, Jeff and Argelio did a great job by updating the status weekly and educate us throughout the whole building process. Mortgage & closing process was smooth. Definitely K. Hovanian is good brand and have a great employees who take care of customer during each step, given a chance I would buy again a home from K. Hovanian. Thanks to the entire liberty community Melissa Tx. ... More

The only confusing area in our whole experience has been who is in charge of what area when you make a service call. Even though you only call one number, you end up being told at times that what you're calling about has nothing to do with warranty and that it is a the construction manager's responsibility to handle this issue...complicated by the fact that I have had several different individuals calling me back about the same issue...would be nice to have one point person. Homeowners should also be told in advance how the service desk process works...not being given just a number! Response time to tickets needs to be addressed as well. ... More

The builder is very fast on fixing things you need fix in the house before you move And a wonderful sales person

Great experience working with K Hovnanian homes. April from Sales staff is outstanding and KHOV Mortgage team(Addie and Johanna) is also excellent team. They have a compassionate attitude towards the customers that makes them unique in their line of business. I wish good luck and success to the team at K Hovnanian Homes for their outstanding job in helping customers realize their dreams.

Nia, our sales rep, was FANTASTIC. We can not say enough great things about her.

My experience is the builders take great pride to build a great home for the homebuyer the detail behind it is amazing. They make it seem like they building it for themselves. The help and follow up after getting keys is amazing. Checking in to see how the house is. Is it running great etc. I highly recommend this builder.

K. Hovnanian is a superb builder. The products used were chosen and put together with the epitome of quality. I would recommend K. Hovnanian to anyone looking to build a home. I am overly pleased. Thank you

K. Hovnanian new home buying process is inflexible. You'll have to make decisions within a short period of time and if you do not make the correct decision, you'll be stuck with it. This is especially hard as you are trying to navigate financing and all the other home buying requirements at the same time. Also, expect a lot of little changes after you move into the house.

It was a great experience so far. I would recommend K. Hovnanian to my friends and family.

Not only did my husband and I buy a brand new house, but it's also our very 1st home. I've heard so many horror stories about new home construction, but we didn't have any problems at all. Everyone was very knowledgeable and the process was very smooth!