K. Hovnanian® Homes Reviews

The experience was great, but some things have been taking a while to get done. Which with covid19 it is understandable in some ways. Overall, the house is great and the process was great as well, it is a very nice home and no had/has no major issues. Would recommend to family/relative/friends/coworkers and anyone else.

Process was easy and enjoyable. From the initial visits to the model homes to the final signing. We could not be any happier with this home.

Home buying process made easy.

Sales and construction manager were excellent

serious, responsible, very professional staff, quality of service, integrity at all times pending our process was transparent and effective, my family highly recommends them

Quality not up to par and customer service after sale is 2 out of 5.

The overall house is nice. I feel like k hov should put poles lights so that it’s not pitch dark at night and maybe a playground for the kids. Everything about this place is dark and old school except the new houses. Not sure of how long I will stay. Not to mention very few places to eat out and the Walmart is like going to petco too many dogs. I feel like I’ve left civilization and it’s hard adjusting. I wish that I would have chosen Ryan homes in Culpeper and that’s only because of the location. Also why is it that none of the bathroom showers have a place for soap or towels.

So far things are going well. Respond to complaints and issues are poor from builders and the office as a whole.

My home buying experience was okay overall. The sales agent was wonderful and really helped make the process smoother. My biggest regret is not getting a home inspector before purchasing. I felt rushed during my walkthrough and was told that any issues would be taken care of even after closing. Honestly, it’s been a bit of a challenge. They have addressed many of my concerns, but quite a few things have been put on the back burner because they say the home needs time to settle. Unfortunately, many of these issues were already there before I moved in, but I didn’t notice them at the time.

I had a great experience with the sales office. Communication was excellent. I also had a good experience with the contractors on home delivery. But the quality of the home being built is the worst out of all builders whom I have had in the past. 1) The AC damper was installed WITHOUT power and broken. Immediately after moving in I noticed that only the upstairs vent blows and not the downstairs; causing the multiple issues. When called Chas & Robert - the AC company that KHov partnered with, the technician that the damper was never installed correctly in the beginning. Now, I am still dealing with this AC issue after 2 and a half months of moving in. 2) The bath tub standing pipe is wobbly. It just was not screwed in properly. 3) The patio door shakes every time the the garage door slams which, it should have not. 4) There was a big stain left on the carpet going into the master bathroom after they delivered the house. Out of all these four issues, I fine the AC issue the most unacceptable! I should not be dealing with this on a brand new home with a brand new AC unit. ... More

Quality of workmanship and materials is based on the several issues with ac unit not cooling, now that it is fixed, humming is heard onside garage from ac on other side of wall. Also, the shower upstairs only had hot water until fixed. The room floor is squeaky after a month and most likely not going to be repaired as i haven't heard anything after submitting a ticket; I havent even gotten a response on why it is or not covered by warranty, this the reason for a four star on responsiveness on issues. Value for the price was low because we locked in our house early then after all the house in the hightower estates community lowered the pri es about 25,000; khov refused the lower the price on ours; in my opinion this points to the value doesnt meet the price. ... More

Pleasant home buying experience, however the quality of build is not like my previous townhome. Can hear almost every footstep from neighboring homes and every time a toilet is flushed or water is on, it is audible in my home. Also can hear neighbors voices through certain walls. Also drainage from gutter spills right into yard, making for moist ground and mosquitos.

Rhonda and Jeremy are fantastic and went above and beyond in helping us. The quality of the home could be better. During the inspection the shower door was leaking water, mirrors weren't centered over the sinks in the bathroom, barn door was hung on the wrong side of the wall. The painters could of done a better job. We have to remove paint from the floor ourselves. The bath tub creaks when you stand in it. Jeremy has helped in resolving alot of these issues

Michelle and TJ were very helpful throughout the process

First of all, we are enjoying our new home! We have recently had A/C issues and the warranty policy came through but, it took them a week to resolve the problem. And another issue is why would the builder install 24” doors going into the bathrooms? We also had a water leak issue at the water meter in which we had to hire a plumber to fix and turned requests for reimbursement along with video to water supply company and have not received any response! Yours sincerely, Kenneth and Stacy

I would like to highlight the attitude of the staff towards customers when they first step into their office and treating them like poor given the home value the customer wants to buy vs what KHOV is offering in other communities at a higher place. I heard from many people in the community that they are also been treated like this. Of course the home values in certain areas are higher but that doesn’t mean the customers are treated like that. Definitely the attitude has to be changed either it’s KHOV or their front office staff. We are giving you the equal business as the same customer who buys a million dollar home. Thanks ... More

We have no problem with the first person assigned to us about bringing up what needs to be fixed/touch up in our new home,he was very responsive even on a weekend but khov change the person that who should he assisting us with our house concerns,the replacement is no lt as responsive as our first guy to the point that my WO expires and have to do it again and again due to scheduling,I did my best to tell him that my work schedule variea and communicating with him my my availabilty was.Still no fix,now Infound more things that needs to get fix and Ill open ticket again until this gets done

The salesagent is so amazing.gave us all our demand including big discount to help paying our downpay.ent..very nice guy!

During the sales process everything was amazing, the house itself is great. Now when it comes to getting things done and replaced. The representative for my community is not very communicative, says she will do something and doesn’t. Have talked to her several times and nothing gets done.

The homes are beautiful, but everything was built cheap. Materials under was the cheapest materials ever.

Thanks from finance, support and administration, and service department for all their support and help regarding this home purchase process, but the material quality and the way the house build is very cheap and lots of issues observed during the walk through and after that even its model house, but a special thanks to service and support team to helping us fix these coming up issues.

Our purchase experience and process of building was excellent. Since completion, we have had 2 issues that we cannot get KHov to respond to. One with our irrigation system and now with a failed inspection by the Lewes water department.

The actual home-buying process and the people involved at first were great. However, now that I have lived in the home for almost three months I am disappointed with a lot of elements of the home. The workmanship does not match the price tag. There have been many issues we've already had to address with the warranty department (Steven is amazing!!), and others that have not yet been resolved. The contractors they used for the concrete (CGI) were an absolute mess. I had workers yelling at me on my property for trying to access the home I was living in, as well as cracks in my driveway on brand-new concrete that had just been left by their team. Whoever painted the inside of the house did not show any attention to detail, there are many imperfections throughout this home. Running paint left dried bumps on the wall where it is visible to a person at eye level, how do they miss that? The carpet transitions are terrible, I step on metal all of the time. The cleanup crew was a mess, there are STILL pencil marks on the LVP flooring I am finding throughout the house. My front door is dented and still not fixed, my garage door makes grinding noises when it opens, and so much more. I was so pleased with the staff I worked with in buying the home, but the rest of the process has left a lot to be desired for a nearly 600k price tag. ... More

Workmanship looks to be done in a haste. Seems like the house was put together very rapidly. Had major issues with ceiling fan plates as they were not set flush to the sheet rock correctly. Fire sprinkler pipe in common wall was not covered appropriately with “fire plate” to prevent puncture, and was accidentally struck when installing a TV. Construction company who Placed utility cable box easement was placed too far in on property line instead of on property shared line. I’m having to have it placed underground in order to expand my driveway width. Seems like they want the cheaper route with the tubular green capsules that stick out of the ground, which looks hideous. American Richmond homes property houses across the street did not have these in place. Everything was put underground. ... More

Well the house has a number of issues… chipped bathtub ,cracking ceiling and corners, cabinets pulled away from wall, floors squeak,master shower is not level. Doorknobs falling off. The paint used is awful, you cannot clean matte paint! The landscape is poor- plants all coming up out of the ground! Garage is very small. Mine has footprints all over the ceiling!! I might have forgotten something.