K. Hovnanian® Homes Reviews

We contracted to complete a single-family house in December 2020. Estimated completion date was July 1, 2021. We were told that houses closed at that time hit their estimated date. By March, we were told the date would be in August. The basement was not poured until April. Right after we sold our existing house in May, the date changed to September 15. OK, 2.5 months late, we can live with that. We were then scheduled for a pre drywall inspection in early July. No communication when that date was missed. Finally, by mid-August when our emails to our sales rep and the construction manager went unanswered, we reached out to the Chicago market VP to find out what was going on. We then found out that our sales rep had left the company and our construction manager was changed but no one informed us. We completed our pre drywall inspection in early September and were told that our house would be completed before the end of October. Our final walkthrough and closing were actually scheduled for the end of October (Khov's fiscal year end is 10/31). However, two weeks before the inspection, we were notified that the dates would have to be moved to mid-November, Cabinetry was damaged, and they would not be able to complete until then. We had to reschedule all of our utilities and post-closing contractors (i.e painters, window treatment installers, etc.) for a second time. So, after 4.5 months of delays and lack of communication about when we would be able to move in, we finally had our new home and were no longer commuting from our temporary housing at a vacation home 4 hours away. The house is nice, but the construction process was extremely painful. ... More

Great experience and Very clear Every step until the end of the house built., thanks to. All, for hard work

The construction rep, and sales agents were great. The construction rep in particular was excellent. He maintained communication and was trustworthy and friendly in addressing the few minor issues I had. I appreciate that this builder keeps the area clean during on-going construction and is considerate of those who are actively living in the community while it is being built.

Sales agent was fantastic. Builder was very difficult to work with and very rude.

The houses are very beautiful but very bad customer service, after the closing of the house many details have appeared with the construction and the response to solve things is very slow, I would have preferred to choose another construction company

good experience all around

I was impressed by people and how helpful they were, always responded in a timely manner, always answered all questions and always went above and beyond. Extremely happy on the purchase of the house and with people met along the way.

In general, our experience has been awful. Settlement was delayed six times, and six weeks following settlement, items identified during orientation inspection have not been completed despite multiple promises to do so.

Throughout the home building process, our sales consultant and building project manager provided an exceptional experience. The design gallery and build meetings allowed us to see our dream home come together step-by-step. We received regular and consistent updates regarding the build of our home and communication was always prompt and timely if changes needed to be made. The outstanding service didn’t stop once the home closed, any concerns/issues were immediately addressed even after. Brandi and Christian are true rockstars and exemplified true professionalism, excellence and quality in both service and build. ... More

Which builder paid more attention to co. that poured foundation,which resulted in a back wall in our home be off.It left floor joist and floor un level and a unhappy buyer.,when it came to repairs after accepting the house ,Adam was johnny on the spot,with repairs.

My experience with K.Hovnanian overall good.

They have best models and colors to offer

What a great experience! Everyone has been so helpful!

They are more helpful earlier in the process. Get a realtor!

Our experience was one delay after another. We have great disappointment in the deliverable. The bright spot in this experience was the Community Senior project Manager. He seems to experience and very personable.

Great community and happy with the results

This experience in dealing with K Hov was great. My agent and construction team was knowledgeable, helpful and responsive. I am very pleased with my home

Completed the home on time even when there are lot of issues with supply chain. Over all the experience was very good. Sales Agent Greg and the builder Paul were very helpful

Office personnel was hard to get a hold of and most of the information given to us was incorrect. Design studio staff and construction manager were helpful throughout our experience.

All personnel were friendly and professional. They exceeded our expectations in every way. We will recommend to others looking to buy a new home.

The overall home buying experience, while formidable, was made easy by the key people we interfaced with along the way. If any issues arose during the construction process, we were informed right away. The construction materials and systems used to build our home are of superior quality, and we are very happy in our new home!

The entire process start to finish was made easy by K Hov. They worked with us each step of the way and kept their promises on delivery date. They were even able to get us in 2 weeks ahead of schedule to accommodate our request after selling our house and having to be out earlier than expected. We love our new home and couldn't be happier. Bob, Kayla and Monica were great to work with and very responsive to all our questions and requests.

Sales agent and construction manager were amazing and super helpful throughout entire process

Easy to work with builder and the office people is helpful

Was looking for a new 55+ community and Scottsdale Heights checked all the boxes. Beautiful and excellent location in beautiful homes!