K. Hovnanian® Homes Reviews in Hilton Head, SC

Nice finishes and upgrades for the price, however almost every doorframe and wall is not level. We also had issues with the quality of the sod that was installed prior to closing and have had to fight for months with the warranty division to have this resolved when we were promised it would be addressed if we had continued issues.

The entire experience was a pleasure from start to finish. A great sales and service team.

Brenden, Mark and Ryan have been exceptional. extremely helpful through out the process and continue to be such.

We were told by another builder who examined the house thoroughly before we bought it and told us that it was extremely well built. We have found that to be true. Anything we found after we moved in that wasn’t perfect we reported. Each thing was taken care of very promptly by professionals. We couldn’t be happier with the house, all the employees, and our new neighborhood.

I do wish the home included trim around windows and/or options for crown molding so it felt more like a home than an apartment, that was the one disappointment/shortfall, but I do like everything else.

The process was extremely stressful. Buying a home is stressful but with conflicting information as well as slow to responsed this home purchase was more stressful than any other purchase. This is our 6th home our purchase. Buying an home is one of the most stressful events in life. We felt we were being pushed in a direction after we put down some money that we were not comfortable with. Thank goodness we have excellent credit and a excellent relationship with our previous lender. KHov lending advisor did not listen and was useless to us. We love the home we purchased but had we realized issues up front we might not be in this home. ... More

Jeff has been extremely responsive to any issues we have had. We really love our new home and the KHov team are exceptional. I wish we had an opportunity to make some upgrades prior to closing. An exterior gaslight, elevator installation and higher grade cabinets and flooring would have been nice additions.

Enjoying living in The Lakes at Riverside

We moved from Charlotte NC here because we love the area. The transaction was horrible because of our sales rep its seem to be discriminatory practice on his part and as a representative of Khov. Overall Experience was saved to a three rating because of our Foreman would of been a zero.

We had high expectations and we are people who aren’t easily impressed. So this review is genuine, fair and not earned easily by us. So I commend the Khov team: We overall had a transparent, timely, effective, communicative, supportive and overall quality experience. Ryan, our project/home manager went well above and beyond our expectations in each aspect and milestone of the home build. Be Assured Homes with Dave our home inspector was detailed oriented, high quality and professional, which aided Ryan’s work on the home to both ensure the home was high standard and high quality thus far (we moved in a few months ago). Ryan checked in regularly with us, got things done fast yet detailed, answered important questions quickly, supported us, and communicated with us throughout the build and afterwards. He truly cares and it showed. The other team members that helped at KHov went above and beyond as well above our expectations. Keep it up KHov and Ryan because I know for a fact other home owners will have these same things to say after their experiences with you in the future! ... More

It has been a great experience to live in the community. They keep everything well maintained. Very quiet.

Ryan H was a great cm and wish we had him since day 1!

I’m pleased with my new home but certain issues were annoying. Only able to identify a few in walk through. The sod was laid very poorly with large gaps. Other homes were done correctly. No one was accountable. Dishwasher was missing parts and instead of replacing the parts were ordered. I had to request some manuals. After closing I noted numerous minor chips in the floor and locations indicate they were done on install. These will not be addressed.

I closed on my house 12/12/23. I told KHOV building rep 12/16/23 about a serious drainage problem in my yard. Once he saw the amount of standing water he told me he would send the grounds people that week he said the grade was bad. They never came. I put in a service ticket with KHOV. They sent the building reps superior out. He came out and said he would return with Owner of thier Landscaping company to look at it. A total conflict of interest but what could I do? They were a no show for the next three appointment. After telling him I needed a firm appointment and could not afford to wait another day at home he gave me the appt. They showed up with the superior and his superior, who told me he knew nothing about drainage. They blamed it on my fence and said Fence Company had to fix it. The owner of the Fence company came and clearly saw that the grade of the lawn was so wrong plus my yard was not draining. The Fence Co owner wrote a long detailed letter with photos for verification. They did nothing. When I contacted them again the said that they were told the issue had been resolved. After many, many efforts the head of homeowners Services scheduled 2 more appointentments to look at the yard which were rescheduled. When he and Landscaping company came out he said again it was the fence. Out of desperation I contacted the City for help. They sent out one of their drainage experts. He confirmed the drainage system wanted working and I was one of many with same problem. They contacted KHOV and next day the head of homeowners came back and told me that the company knew there was an issue with the drainage on my whole street. He said the Vice president of Home owners services was going to fix the Bur Issue and install enough drains to fix problem. I really don't know if this will be repaired. I haven't received any emails or correspondence confirming the company will fix this. This is a horrible company that just wants to finish Lakes at New Riverside so they can move on to the next 4 phased of their housing developments along New Riverside. ... More

Great quality, efficient service and informative and attentive sales team!

My Home buying experience was professional, seamless and it exceeded my expectations. I have and will continue to refer my friends, associates and customers to buy Homes from KHov. Thanks for a great experience.

I am totally disappointed and sad that I made a wrong decision buying house from KHOV. Subbu

Terrible experience with builder. Poor quality, terrible communication, no care or attentiveness. Entire process was almost a year late and finish product was below industry standard, build team couldn’t have cared less. Simply awful people to work with and awful experience.

It was pretty seamless from start to finish.

Great experience especially with Ryan Hudspath!!

I found a significant lack of quality review of the work done in the building process. Specifically, the interior workmanship was less than adequate, Grout left smeared on the bottom edges of the tub and showers, paint drips not cleaned up on the floors and carpet, paint sloppy, and overall cleanliness at delivery was horrible. I'm still finding issues.

Get all pre closing issues in writing. Craftsmanship is not on par with price of home.

The home is livable, though there are many things that I will address moving forward as far as finishing trim, crooked sliding glass door, concrete work, and flooring unevenness. When paying top dollar for a home, it is expected that there is attention paid to detail by the builder. When we have reported issues, we have had a great experience with the maintenance folks.

Both Ryan and Ben were great to work with! I felt like they were genuine and that they truly cared to help and answer my questions. Highly recommend both of them!

The overall process was very streamlined compared to other builders we’ve worked with. From the Sales Team to the mortgage group, the options coordinators and project construction managers each made the success of the process effortless.