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- K. Hovnanian® Homes
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- Dallas, TX
K. Hovnanian® Homes Reviews in Dallas, TX
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What Dallas Homeowners Have to Say About K. Hovnanian® Homes.
Read all 350 verified reviews from homeowners that built a new home with K. Hovnanian® Homes in the Dallas area. Dallas homeowners have rated K. Hovnanian® Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
K. Hovnanian® Homes in Dallas Area
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Customer Reviews
First Home Buyer
- Preston J.
- Verified HomeBuyer
- May 15, 2022
- Justin, TX
We really do love the end result! We are thankful and excited about how beautiful it turned out, especially as this is our first home! We would like other newbies to know that they may miss out by just simply not knowing. We felt like we were not informed well enough on particulars about the house that we simply did not know were options. For instance, we were advised heavily on things like hose bib and outside outlet placement and decor upgrades however, we did not hear a thing about gutters and didn’t know to ask about it! The people we worked with were very kind, we just wish we would ...
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
K. Hovnanian® Homes - My interaction with the sales consultant, builder, designer,
- Anonymous
- Verified HomeBuyer
- September 04, 2021
- Plano, TX
My interaction with the sales consultant, builder, designer, associated KHov partnerships were all pleasant as everyone was nice and responsive. My only concern and reason for a 4 star is the material/craftsmanship of the home as I’m starting to notice more flaws, not great materials and bad craftsmanship.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 5
Good Build
- Travis B.
- Verified HomeBuyer
- January 28, 2020
- Northlake, TX
Overall a good build. Had some issues with the wiring lights in living room but KH was quick to repair. Also had my heater go out in the first month for unknown reasons.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Great value
- Gaurav W.
- Verified HomeBuyer
- August 05, 2023
- Celina, TX
Pros: High value for money, great layouts Cons: Cuts corners in quality in frw places, very inflexible in terms accomodating even simple change requests
K. Hovnanian® Homes responded:
Hi Gaurav, thank you for the feedback! Here at K Hovnanian, we're always looking for ways to improve so, we appreciate all of the feedback we receive. Thank you again for taking the time to leave a review and we hope you have a great day.
Total Score 4
Quality 3
Trustworthiness 3
Value 5
Responsiveness 3
Very
- Chih C.
- Verified HomeBuyer
- September 06, 2022
- Plano, TX
I found many small issues after closing (outlet not working, rusting railing, imcomplete caulking, broken remote...etc). The builder has been very responsive to fixing issues. To that I'm very happy and apprecaite. The overall built quality can be better for the price paid though.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
K. Hovnanian® Homes - The sales person and loan people are amazing!
- Thomas N.
- Verified HomeBuyer
- November 30, 2021
- Garland, TX
The sales person and loan people are amazing!
Total Score 4
Quality 3
Trustworthiness 5
Value 3
Responsiveness 3
Love our house/Attention to detail
- Anonymous
- Verified HomeBuyer
- June 19, 2020
- Celina, TX
We love our house, but we are noticing a lot of little things, now that we are living here, that we missed on our walkthroughs. It seems to me a stricter check or verification of work after the house is finished should be in order. Nothing major, just little things you wouldn’t expect to find. Paint thinly applied on walls and cabinets, master bathroom toilet seat was up on both our walkthroughs, but when down reveals chips on the top of the lid, loose screws on kitchen cabinets, guest toilet running constantly, etc. etc. Overall, we are happy. Love the floor plan, and the house.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Fast build, friendly team. mediocre quality
- Mary A.
- Verified HomeBuyer
- April 07, 2020
- Richardson, TX
Process was quick and easy. Craftsmanship was a bit lacking, just messy in some respect. LOVE the area.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Disappointed in the materials used and workmanship
- Anonymous
- Verified HomeBuyer
- July 18, 2024
- McKinney, TX
Buying experience was pleasant enough, but it's the quality of the materials and the workmanship that was a disappointment. It almost feels like the company purchased the lowest quality materials they could get in hopes that the buyer won't notice. From swapping out non Moen branded parts to appliances with small defects like scratches here and there to bathroom tiles scratches. So that brings you to wonder if it was the contractors installing that were not careful or did the products come already with defects? Buyers take your time when you do ALL YOUR WALKTHROUGHS.
K. Hovnanian® Homes responded:
Hi, thank you for taking the time out to provide us with your feedback. We'd love to hear any concerns you're having in-depth! Please feel free to reach out to local management or contact us at onlinereviews@khov.com and we'll try our best to assist you. Thank you again and we look forward to hearing from you. ...
Total Score 4
Quality 2
Trustworthiness 4
Value 3
Responsiveness 4
It's good but not great
- Vikramjit N.
- Verified HomeBuyer
- October 25, 2023
- Celina, TX
Its a great experience buying a new house and the first day we signed the contract was norhing short. The closing was smooth with most of the issues taken care of before and some after. There are still some issues and quirks that we are realizing and I am sure it would be taken care but wish the builders were thoughtful in the design and quality of construction. The construction area was always dirty and we are seeing aideeffects of yhe same 4 mobths after closing with windows stained and drawers not sliding. These are minor though but could have been taken care of. The builders mortgage ...
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
overall ok
- Lokesh V.
- Verified HomeBuyer
- September 06, 2022
- Forney, TX
Initially didn't get the response I needed, but overall they did good!
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
K. Hovnanian® Homes - There was some contract issues from the time of the contract
- Justin T.
- Verified HomeBuyer
- November 16, 2021
- Northlake, TX
There was some contract issues from the time of the contract being singed to when it was being built. I felt like I had to be an overseer throughout the build process to make sure I was getting what we signed for vs what was being built.
Total Score 4
Quality 5
Trustworthiness 2
Value 3
Responsiveness 3
K. Hovnanian® Homes - There are issues with our kitchen drawers.
- Anonymous
- Verified HomeBuyer
- November 02, 2021
- Northlake, TX
There are issues with our kitchen drawers. They wouldn’t close properly, leaving an inch gap on one side. The builder is trying to justify this. They are not acting in the best interest of their customers. I don’t trust their explanation. Also, there is a heavy pushback on the warranty items. In our backyard, the area near the foundation line is wet and feels like a quagmire even several days after it stopped raining. They are refusing to address this issue indicating that there are no standing water conditions. There is hardly any carpet padding. Overall, the quality of the materials is ...
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
K. Hovnanian® Homes - Overall it is a satisfying journey with kHOV.
- Srihari P.
- Verified HomeBuyer
- September 07, 2021
- Frisco, TX
Overall it is a satisfying journey with kHOV.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 2
Leaking
- Narin I.
- Verified HomeBuyer
- December 08, 2020
- Irving, TX
We still have problem with water leaks on the ceiling and some crack. We reported more than a month. Nobody comes to fix yet
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 2
Overall experience was okay
- Venkata S.
- Verified HomeBuyer
- September 14, 2022
- Melissa, TX
Could have provided more details for upgrade options , improve quality of build and handle additional care for work done by of suppliers
Total Score 4
Quality 2
Trustworthiness 3
Value 4
Responsiveness 3
Pros & Cons
- Anonymous
- Verified HomeBuyer
- July 19, 2022
- Celina, TX
We enjoyed most of our experience with KHOV. There were some cons prior, in between, and after the build, but we’re glad they give that one year insurance.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
K. Hovnanian® Homes - The house overall is nice but some issues with certain aspects
- Tracie C.
- Verified HomeBuyer
- July 13, 2022
- Celina, TX
The house overall is nice but some issues with certain aspects of the home with dented window sills which were flagged in the final walk thru. They tried to repair them once but didn’t really fix the issues and said that they won’t fix them again. Talking to neighbors they don’t have this issue.
Total Score 4
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Jeff was a big help
- Anthony C.
- Verified HomeBuyer
- September 22, 2023
- Carrollton, TX
I have been unable to get my air conditioning to work properly.been in touch with warranty dept .they have been really helpful .but also unable to get my air conditioning problem resolved.
K. Hovnanian® Homes responded:
Hi Anthony, thank you for the review. We've sent your review to local management, and we were informed that we now have the Area Supervisor with the HVAC company involved and is scheduled to come out really soon. Thank you for your patience and we hope you have a great day! ...
Total Score 4
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
K. Hovnanian® Homes - Nick was our sales rep and he was amazing no complaints there
- Francisco H.
- Verified HomeBuyer
- April 26, 2022
- Forney, TX
Nick was our sales rep and he was amazing no complaints there very up front, keeps you updated with pictures and txt through the whole building process. However , the real issues are when it’s all done. You are scheduled to do an inspection and get things that need to be fixed addressed before closing and that does not happen at all. Lots of paint issues , had a huge concrete hole in the garage , cabinets have the corned messed up and they don’t know how to lay down caulk correctly what so ever. When the caulking issues was addressed I was told the following “ I need to lower my expectations ...
Total Score 4
Quality 3
Trustworthiness 3
Value 2
Responsiveness 1
K. Hovnanian® Homes - The experience with the challenges in the home building field
- Adreana D.
- Verified HomeBuyer
- December 30, 2021
- Red Oak, TX
The experience with the challenges in the home building field had this process for a first time homebuyer very confusing and frustrating. The KHov team did ok with communicating the challenges, but could’ve done better.
Total Score 3
Quality 5
Trustworthiness 3
Value 5
Responsiveness 4
Sales/Construction Team Great. Mortgage division POOR.
- Anonymous
- Verified HomeBuyer
- January 29, 2020
- Northlake, TX
Sales office at Canyon Falls is great. Tanya and her team are great, detailed oriented and answered all our questions. Even though there were some construction delays and our closing had to be pushed back twice, the construction manager was in constant contact with us and were able to work with us considering we were closing on Christmas eve. Even with a new construction manager Cody coming on board, he was able to answer all our questions and complete our asks. The main issue we had with this whole buying process was with the mortgage division of KHOV. There are way too many people ...
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Good experience
- Anonymous
- Verified HomeBuyer
- January 24, 2024
- Red Oak, TX
While we appreciated our home buying journey, additional guidance tailored for first-time buyers could have enhanced our experience. As newcomers to the process, having more proactive clarifications from the company would be beneficial given the multitude of questions that arise. But we had an overall good experience. The team that was over our walk through were great!!
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
K. Hovnanian® Homes - The sales consultant was amazing .
- Jacqueline S.
- Verified HomeBuyer
- September 09, 2021
- Forney, TX
The sales consultant was amazing . A far as the it took longer to close and it really created issues.
Total Score 3
Quality 3
Trustworthiness 5
Value 5
Responsiveness 3
David
- David C.
- Verified HomeBuyer
- July 06, 2023
- Red Oak, TX
The overall experience of buying our house was awesome . The staff was very professional and personable . They definitely listened to what our needs were.
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
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