K. Hovnanian® Homes Reviews in Dallas, TX

It was so easy and comfortable process, house was delivered almost on time with pro active timely updates, the Sales Agent Heather always responded in a timely fashion and provides as accurate info as she could. We are loving this house. It's nicely built and we are also getting great warranty support too.

We love our home! We built from scratch so, naturally, it can be stressful because there are a lot of decisions to make. KHov stood by their word, communicated well throughout the entire process and, in the end, we got our dream home!

Was great to work with a very high professional team. Since the sales person to the construction supervisor.

Need better accountability from home builder

I love the way I am kept up to date amd also if there is any issues with the house I can count on them to get it fixed and repaired

First of all the house was absolutely beautiful. Chylle, my sales guy, and Clay, the construction manager, were both absolutely fantastic to work with the entire process. I wish I could say the same about the chaos and deception of their mortgage side of things, but I won’t let that get in the way of an otherwise outstanding experience. Get your own outside mortgage company and avoid all the last minute games. Beautiful home and beautiful neighborhood!

When speaking to individuals about the home buying process it gave me anxiety UNTIL I found KHovnanian homes. Helen, my sales woman, was the absolute best in walking me through the process and keeping me updated on the progress of my home. TJ, my foreman, made me feel welcomed each and every day that I stopped by to see the home and enjoy the different phases of the build. Addie and Milette, my financing dream team made the paperwork absolutely painless and Destiny helped me design the home of my dreams. ALL of them together truly are amazing and ensured that not only was I satisfied but comfortable with the home and the process. I could not have dreamt of a better builder and or group of people to walk me through this journey. Truly blessed to have crossed each of their paths. The home is beautiful, the quality is above standard and the location is everything. Thank you thank you thank you! ... More

This was our first house, and we had a smooth buying process with good communication from the Sales, Construction, Builder Mortgage and Administrative teams. We had some challenges with the Design Studio but overall, it went well amid the Covid pandemic. Sales personnel did a good job explaining us of the overall process and walking us thru all the available options which helped us with our decisions from start to closing. Our builder was a very experienced builder and had tons of patience to hear us and explain us in detail. He made it a point to have good quality work being done by his teams which led us to have a closing inspection with minimal issues. We do recommend K. Hovnanian Homes for your dream home!! ... More

Ours sales agent was a delight to work with. She was very helpful and responsive. We had to make a relocation and find a home quickly and she was instrumental in accomplishing our deadline.

Buying a home can be stressful. There's so many moving parts. I worked with a great team of people at every level. However, a standout was James D., my contractor. He was amazing. He communicated with me consistently and answered ALL my questions. I didn't feel like I was bothering him. He wanted to make sure everything was to my liking and standards. He even came back to check on everything AFTER we moved in. That's great service. We love our home!

The construction manager is too rude. Every question or issue that you have, a simple answer from him will be "it is within the spec, so we are not going to touch it again". The quality of the home and finish is too bad all the way from dry wall, driveways, brick and stone work, concrete work, caulking, hardwood, etc. They left some open sharp nails on the dry wall.

The home was completed on time even in theses chaotic times.

From our sales to our warranty service, KHovnanian so far has been great to us. Heather made our decision process and everything in-between a great experience. Honestly, we wanted a different type of design from other builders, but because they lacked customer service, we went back Calloway Trails because of her. Starting with Keith then to Andrew, these project managers/superintendents managed our build and our communication (requests and more) great. Lastly, Julie just isn't a great warranty representative, she is an awesome person that makes us feel comfortable with any questions or concerns we have. ... More

Clay, Kyle, and Jared were very helpful.

Overall, our experience was okay. We love our neighborhood, and are happy with our house. We found that we did not receive much information from K Hovnanian in the time period after signing our purchase contract and closing, unfortunately. We didn’t receive any information other than a simple marketing piece that showed our chosen floorplan and elevations until after our first pre-closing walkthrough with the builder representative. After it became very apparent that we did not have all information, we were finally given a binder with information - a binder that detailed building timelines, walkthrough processes, sample warranty info, etc. During our walkthroughs, we were made to feel as though we could not point out any cosmetic issues that needed to be fixed. And now, after closing, we have had minimal luck in getting the builders warranty to cover things that should be covered. We love our home, but have been disappointed in the workmanship and KHov’s reluctance to do the right thing by their customers. ... More

Some of our lights have already gone out. So just make sure they are always off if not being used.

I must first off give Michelle J her due, she made this experience very smooth. Initially I was not intending to buy a home so soon but she convinced me when I came for a community visit and I was glad that I did. I am impressed with the community, the quality of material and the options that were available. I initially had issues with contacting the builder but Michelle was always there to help. The little things like that are what made this experience an enjoyable one . I am so impressed that I am even deciding to buy a second home from Khov. In the dfw area, only a handful of builders can maintain the attention to details and quality like they do. Areas of improvement, would be after sales care, an information booklet like how do I contact my HOA etc... I felt the sales part was awesome but after care service...Not so much. Would I buy from them again... Yes... I just said that above ... More

The most important thing is Sales. Dennis was awesome! He was very professional and extremely thoughtful and helped me and answered every question I had. The entire team was just great! Brent was very knowledgeable and polite when he explained everything. Addie was so wonderful and helpful she made any nervousness I had about whole process just go away. I was very impressed in how they have assembled such an awesome team of professionals. If I move again I plan on having another Khov experience!!! They have definitely set the bar if I have to go to someone else.

Through a pandemic we were able to get our home built in a timely manner and the outcome is everything we wanted. Great company to entrust something so sacred. Thank you

Our family had a great experience from the minute we met our Sales Agent Kyle. He walked us through the entire process and was always professional and very efficient! We had to relocate from out of state and he helped make our relocation and the purchase of our new home effortless. I would highly recommend KHov and our sales agent Kyle!

Star ratings would be higher if KHov didn't use ESD for low voltage installation. ESD has abysmal correspondence. Also, if KHov drained downspouts into french drains, I would rate them higher. Sitting next to an American Legend home that uses french drains makes me feel bad, knowing that wasn't even an option. Speaking of, the lack of standard options and upgrades that KHov has is a little upsetting.

Thank you all for letting us have a great experience in buying our new home.

Kyle and Clay where both top notch in their professionalism and timely responses. Kyle especially made our purchase a better experience. I would have liked to have seen higher quality cabinets with dovetailed joints and roller bearing glides for this price range.

My new house is beautiful. My wife and I love it. One thing we don’t satisfy is the yard. It is bumpy.

Throughout the whole process, Darren made sure that all my questions were answered and if there was a hiccup in options he found a solution in a timely fashion. Jerry was very helpful when it came to explaining details and addressing any concerns. Jerry took over the building process of my home and took ownership immediately. He definitely is committed to the work he is doing and both he and Darren have a Commitment to Excellence when it comes to their work.