K. Hovnanian® Homes Reviews in Dallas, TX

My interaction with the sales consultant, builder, designer, associated KHov partnerships were all pleasant as everyone was nice and responsive. My only concern and reason for a 4 star is the material/craftsmanship of the home as I’m starting to notice more flaws, not great materials and bad craftsmanship.

Overall a good build. Had some issues with the wiring lights in living room but KH was quick to repair. Also had my heater go out in the first month for unknown reasons.

Pros: High value for money, great layouts Cons: Cuts corners in quality in frw places, very inflexible in terms accomodating even simple change requests

I found many small issues after closing (outlet not working, rusting railing, imcomplete caulking, broken remote...etc). The builder has been very responsive to fixing issues. To that I'm very happy and apprecaite. The overall built quality can be better for the price paid though.

The sales person and loan people are amazing!

We love our house, but we are noticing a lot of little things, now that we are living here, that we missed on our walkthroughs. It seems to me a stricter check or verification of work after the house is finished should be in order. Nothing major, just little things you wouldn’t expect to find. Paint thinly applied on walls and cabinets, master bathroom toilet seat was up on both our walkthroughs, but when down reveals chips on the top of the lid, loose screws on kitchen cabinets, guest toilet running constantly, etc. etc. Overall, we are happy. Love the floor plan, and the house.

Process was quick and easy. Craftsmanship was a bit lacking, just messy in some respect. LOVE the area.

Buying experience was pleasant enough, but it's the quality of the materials and the workmanship that was a disappointment. It almost feels like the company purchased the lowest quality materials they could get in hopes that the buyer won't notice. From swapping out non Moen branded parts to appliances with small defects like scratches here and there to bathroom tiles scratches. So that brings you to wonder if it was the contractors installing that were not careful or did the products come already with defects? Buyers take your time when you do ALL YOUR WALKTHROUGHS.

Its a great experience buying a new house and the first day we signed the contract was norhing short. The closing was smooth with most of the issues taken care of before and some after. There are still some issues and quirks that we are realizing and I am sure it would be taken care but wish the builders were thoughtful in the design and quality of construction. The construction area was always dirty and we are seeing aideeffects of yhe same 4 mobths after closing with windows stained and drawers not sliding. These are minor though but could have been taken care of. The builders mortgage company ensured that they took back every dime that was allocated for a closing costs, very sly and cunning trick. But then everybody is trying to get every dime out of the customers pocket. All in all. I am happy with this place we call home. ... More

Initially didn't get the response I needed, but overall they did good!

There was some contract issues from the time of the contract being singed to when it was being built. I felt like I had to be an overseer throughout the build process to make sure I was getting what we signed for vs what was being built.

There are issues with our kitchen drawers. They wouldn’t close properly, leaving an inch gap on one side. The builder is trying to justify this. They are not acting in the best interest of their customers. I don’t trust their explanation. Also, there is a heavy pushback on the warranty items. In our backyard, the area near the foundation line is wet and feels like a quagmire even several days after it stopped raining. They are refusing to address this issue indicating that there are no standing water conditions. There is hardly any carpet padding. Overall, the quality of the materials is mediocre. The builder has done a poor job of ensuring that the ground is leveled before putting the sod. The lawn is full of ups and downs. I wouldn’t recommend this builder. There are hardly any architectural elements in the house. You would expect some nice architectural elements on a $500K home. They have quality checks, but it is a joke! ... More

Overall it is a satisfying journey with kHOV.

We still have problem with water leaks on the ceiling and some crack. We reported more than a month. Nobody comes to fix yet

Could have provided more details for upgrade options , improve quality of build and handle additional care for work done by of suppliers

We enjoyed most of our experience with KHOV. There were some cons prior, in between, and after the build, but we’re glad they give that one year insurance.

The house overall is nice but some issues with certain aspects of the home with dented window sills which were flagged in the final walk thru. They tried to repair them once but didn’t really fix the issues and said that they won’t fix them again. Talking to neighbors they don’t have this issue.

I have been unable to get my air conditioning to work properly.been in touch with warranty dept .they have been really helpful .but also unable to get my air conditioning problem resolved.

Nick was our sales rep and he was amazing no complaints there very up front, keeps you updated with pictures and txt through the whole building process. However , the real issues are when it’s all done. You are scheduled to do an inspection and get things that need to be fixed addressed before closing and that does not happen at all. Lots of paint issues , had a huge concrete hole in the garage , cabinets have the corned messed up and they don’t know how to lay down caulk correctly what so ever. When the caulking issues was addressed I was told the following “ I need to lower my expectations because these houses are built for the common people that have no idea how construction works and I needed to inspect things from a 6ft distance to which if it looks good then than their is no issue with it”. This was their head builder in charge by the way. Grass was laid like crap, my whole backyard and front yard is not even leveled nicely like the Trophy houses in the community. Paint material used is of very poor quality that just touching it makes it go from white to grey (discoloration). They used a flat tone instead of a gloss paint. The texture in one of my bedroom’s ceiling is awful with poor taping and texture lines visible even at 6ft away! Fence around the property is so uneven and you can see many spots were they Didn’t nail it on to the support because the nails are fully exposed. ... More

The experience with the challenges in the home building field had this process for a first time homebuyer very confusing and frustrating. The KHov team did ok with communicating the challenges, but could’ve done better.

Sales office at Canyon Falls is great. Tanya and her team are great, detailed oriented and answered all our questions. Even though there were some construction delays and our closing had to be pushed back twice, the construction manager was in constant contact with us and were able to work with us considering we were closing on Christmas eve. Even with a new construction manager Cody coming on board, he was able to answer all our questions and complete our asks. The main issue we had with this whole buying process was with the mortgage division of KHOV. There are way too many people contacting us. We counted at least 8 different KHOV mortgage team members calling and emailing us about different documents they needed, but never passing the baton to the next person or at least informing us that so many people will be contacting us. In today's world of fraud and scams, how are we supposed to know who is legit or not. There should only be one point of contact from the mortgage division. Then the closing and walk through meetings that the mortgage division set up was completely different than what I had agreed to with Cody, so we had to get involved again and sort out their communication issues. Now come time to pay first mortgage payment and there's no proper notification to all parties on the mortgage. Immediately after the first payment, KHOV is selling it off to Wells Fargo, so now we have to setup a whole other payment channel. All this because our old house hasn't sold yet. Do NOT work with KHOV mortgage division. Worst experience ever and still continuing. ... More

While we appreciated our home buying journey, additional guidance tailored for first-time buyers could have enhanced our experience. As newcomers to the process, having more proactive clarifications from the company would be beneficial given the multitude of questions that arise. But we had an overall good experience. The team that was over our walk through were great!!

The sales consultant was amazing . A far as the it took longer to close and it really created issues.

The overall experience of buying our house was awesome . The staff was very professional and personable . They definitely listened to what our needs were.

Sales agent was fantastic. Builder was very difficult to work with and very rude.