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- Dallas, TX
K. Hovnanian® Homes Reviews in Dallas, TX
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What Dallas Homeowners Have to Say About K. Hovnanian® Homes.
Read all 349 verified reviews from homeowners that built a new home with K. Hovnanian® Homes in the Dallas area. Dallas homeowners have rated K. Hovnanian® Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
K. Hovnanian® Homes in Dallas Area
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Customer Reviews
K. Hovnanian® Homes - Here are some big criticisms from our build:How disrespectful
- Barry F.
- Verified HomeBuyer
- November 30, 2021
- Northlake, TX
Here are some big criticisms from our build: How disrespectful the contractors are about using the toilets when working in the house… How disappointed we were with the amount of trash and debris was in the yard and house during the build The house was not adequately cleaned when we took possession of the house… really sad Really sad that the materials, lighting, fans… how cheap they are. Mass ordered and look cheap The brilliant home package is very disappointing. They haven’t even completed our house install yet
K. Hovnanian® Homes responded:
Good morning Barry - Thank you for leaving feedback, we are sorry to hear that you are disappointed and will be sending your comments to the local management team for review.
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Could be better
- Susan H.
- Verified HomeBuyer
- June 18, 2019
- Richardson, TX
Heather in sales is great! She is always professional, goes over and beyond to provide guidance. The communication, responsiveness of others has lacked. It seems like a lot of turnover. Were hopeful this improves with the new team on board. The construction vendors leave a huge mess with little to no clean up around us. Most recently, I had to clean up an entire shower panel of glass that a vendor broke in the street, glass was everywhere including street, sidewalk and grass. We reported it immediately as it was a safety hazard for adults, children, animals and cars. No one ever came. I ...
Total Score 3
Quality 5
Trustworthiness 3
Value 5
Responsiveness 2
Review of. Experience
- Robert H.
- Verified HomeBuyer
- August 03, 2023
- Dallas, TX
Well I signed my contract on October 11, 2021 and did not close until April 21, 2023. So can I say it was a long process but eventually it happened. The financial portion was good plus I was a Mortgage Broker so I knew the documents needed. I’m very satisfied with the overall house and location. I know a lot had to do with the county of Dallas backloads but I had to pay a lot of money living month to month because the house was supposed to be completed on certain dates and that did not happen. But I appreciate all the phone calls and reassurance that it will happen, the completion.
K. Hovnanian® Homes responded:
Hi Robert, thank you for taking the time to leave a review we appreciate the feedback. We're happy to hear that we were able to provide a great outcome for you. We do apologize if there were any inconveniences during your home-building process. We appreciate your patience and are excited that you love the home and location. Thank you again for the review and have a great day! ...
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 4
Bad closing experience
- Anonymous
- Verified HomeBuyer
- October 27, 2022
- Melissa, TX
Overall it was fine but closing experience was bad as no one called the day of closing & also the key handover experience was pathetic . The initial sales cycle was great but didn’t feel the same enthusiasm during Golden key handover & felt like we were just ignored after closing.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Just Ok experience, Khov’s quality is clearly degrading over time
- Olubukola A.
- Verified HomeBuyer
- May 31, 2022
- Melissa, TX
First never use Khov’s lender, you will see the reason why they give you incentives to use them, they are very incompetent. Home quality has reduced compared to when Khov’s integrity mattered to them. Everything in the home looks and feels cheap!
K. Hovnanian® Homes responded:
Hi Olubukola, thank you for taking the time to leave a review. We've seen your message and will pass it along to local management for further review.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 5
Great name but standards across the board have declined
- Anonymous
- Verified HomeBuyer
- May 03, 2022
- Melissa, TX
KHov plans are good and priced reasonably compared to other builders. Elevations could could be better though. Weekly updates are very good for buyers specially first time buyers. KHov did not increase prices after signing like some other builders. Response to escalations is very good. No flexibility to make changes after signing. Buyers can only choose from a designer package. No ala carte. Sales staff knowledge is questionable. Turn around time to fix issues raised by buyer should be improved. Construction quality is down.
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
Quality Home built on time
- Anonymous
- Verified HomeBuyer
- March 22, 2022
- Justin, TX
Overall a pretty good experience with KHov. There were some issues along the way that should have been avoided but overall the experience wasn’t bad.
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
The khov builder build the house with very reasonable market price.
- Suneetha G.
- Verified HomeBuyer
- February 01, 2022
- Celina, TX
The khov builder build the house with very reasonable market price.
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
High quality materials, average finishing.
- Christopher S.
- Verified HomeBuyer
- January 26, 2022
- Northlake, TX
I really like the quality tile, flooring, fixtures, etc. available with the included smart home features. The house is well made, but the finishing was a bit underwhelming. Some door handles were installed crooked, door frames and baseboards were rough in some places and did not present a 'polished' finish. Patched sections of the ceilings and walls (from damage during construction,which is common) didn't look new even after a second pass. Early warranty claim was resolved, but required us to follow up weekly for updates. Overall, we really like the home and were pleased with the timeline ...
K. Hovnanian® Homes responded:
Hi Christopher. Thank you for taking the time to provide feedback on your recent experience at Canyon Falls Villas. We are sending your comments to the local management team for review. Have a good day!
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
K. Hovnanian® Homes - The experience was good until the end when I had to actually
- Anonymous
- Verified HomeBuyer
- January 18, 2022
- Northlake, TX
The experience was good until the end when I had to actually deal with my Construction Manager. Everything was to his standards time frame and no concern for the Customers input.
Total Score 3
Quality 5
Trustworthiness 2
Value 5
Responsiveness 2
K. Hovnanian® Homes - While somewhat disappointed in the quality for the price I paid,
- Jack W.
- Verified HomeBuyer
- December 30, 2021
- Melissa, TX
While somewhat disappointed in the quality for the price I paid, the quality of people that work for KHOV here in Liberty is top notch. I could not have been happier with my salesperson and home builder.
Total Score 3
Quality 3
Trustworthiness 4
Value 2
Responsiveness 5
K. Hovnanian® Homes - The home is lovely but there are several workmanship issues we
- Karen W.
- Verified HomeBuyer
- September 28, 2021
- Garland, TX
The home is lovely but there are several workmanship issues we weren’t expecting (Windows are not the same size on the top versus the bottom for example).
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
K. Hovnanian® Homes -
- Anonymous
- Verified HomeBuyer
- October 25, 2020
- Northlake, TX
A K. Hovnanian home is worth looking into.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
In general a good builder, but if you are detail oriented...
- Anonymous
- Verified HomeBuyer
- August 22, 2020
- Roanoke, TX
We identified several issues to the builder, they worked on it but it did not present the quality of work we expected, so we had to keep calling the builder to keep re-fixing again and again. We still have several open tickets, things are getting fixed slowly, but what a hassle. In general this is a good builder and they use quality materials (not the best, but still good). I you are paying top dollar for a house and expect detail oriented quality, find another builder.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 5
New Home Construction- Commodore @ Preston
- Anonymous
- Verified HomeBuyer
- April 29, 2020
- Plano, TX
The sales process was strong however the overall craftsmanship is below average especially when paying premium amounts for upgrades and features. Attention to detail was below average as well. The completion was nearly one month behind schedule. The construction communication and past follow-up responsiveness to issues has been strong.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 5
About What We Expected
- John K.
- Verified HomeBuyer
- January 28, 2020
- Northlake, TX
Overall, the home has turned out to be about what we expected. There were several frustrations in the home building process; most notably, the kitchen we were promised turned out to be the result of an incorrect drawing, making it impossible to build as shown. This caused a 2-week setback and a major reworking of the kitchen that resulted in other issues. We now have a dysfunctional dishwasher that is drilled to the floor instead of on legs, which means that in order to repair it, we will inevitably need to have our kitchen floors torn up in the coming weeks. Our lawn has been described by ...
K. Hovnanian® Homes responded:
Good morning John - thank you for taking the time to provide feedback on your homebuilding experience. We are disappointed to read that you are experiencing some issues and invite you to email us at customercare@khov.com with your information if you find that you need further assistance. Thank ...
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 4
Working with Builder
- Kela H.
- Verified HomeBuyer
- May 08, 2024
- Red Oak, TX
Overall, prior to purchasing my home - working with the builder was a good experience. However, it wasn't until I moved in that I found miscellaneous items that should have been fixed prior to me seeing the home. For example, I have spots of white paint on my gray walls - in several different places in my home. Because they are small and towards the celing areas, I didnt notice it during my walk through, Once I moved in - I reported it and was told paint is not under warranty. I am asking for mistakes made to be corrected and I was told no. I encourage the buyers to go through the home ...
K. Hovnanian® Homes responded:
Hi Kela, we're aware that you've recently spoken with a member of our team regarding your concerns. We were informed that the conversation went well and that our team will be coming out to do a touch up on the paint the job. We appreciate your patience and understanding, and we will continue to service any warrantable items that may arise. Thank you for the review and we hope you have a great weekend! ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Salesmen was not trustworthy and the builder is the only reason we followed through with the purchase.
- Terrence W.
- Verified HomeBuyer
- July 11, 2023
- Melissa, TX
Our salesmen Beau was dishonest and told us multiple inaccuracies about of Spec home. Promised a closing date that could not be met and multiple changes to our plans with zero communication. Our builder Jake was the main reason we decided to finalize our purchase. He was upfront with us on the actual timeline for completion. He communicated with us daily when issues arose and ensured we were comfortable with the home. Couldn’t be happier with Jake and Aaron finishing our home.
K. Hovnanian® Homes responded:
Hi Terrence, we're sorry to hear that you felt misled during your home building process. We were informed that there were discontinuations of products which caused some changes to be made. We do apologize if there were any inconveniences during your building experience. If you have any questions, please feel free to reach out to local management. Thank you and have a great day! ...
Total Score 3
Quality 5
Trustworthiness 2
Value 4
Responsiveness 2
All the things that did not go well.
- Daniel P.
- Verified HomeBuyer
- November 02, 2021
- Forney, TX
While there are certainly many things to like about the house, location, and customer sales representative there also were too many problems along the way. Many delays, a lot of misinformation, failure to follow agreements without arguments, the worst finish grading job I've ever seen in my life, mediocre job of laying sod, mediocre finish carpentry work, absolutely stupid placement of the dining room light fixture, acute lack of kitchen & bathroom storage space. Other design issues inside and outside as well. We were relocating from out of state which made everything much more difficult. BE ...
K. Hovnanian® Homes responded:
Good morning Daniel - Thank you for providing feedback on your recent experience. We are sorry to see that you had delays and some issues with your new home and will be sending your comments to the local management team for review. Have a good day!
Total Score 3
Quality 4
Trustworthiness 4
Value 3
Responsiveness 2
K. Hovnanian® Homes - I see so many things are ignored during the build process.
- Jai K.
- Verified HomeBuyer
- August 03, 2021
- Frisco, TX
I see so many things are ignored during the build process. It means there was not attention during construction process.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Friendly staff
- Markeya F.
- Verified HomeBuyer
- December 08, 2020
- Red Oak, TX
There was some perks such as incentive. I wish they had model homes visible to see to know exactly what your getting or blue print to go over what includes in the home and how and Carpet will be laid.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Owner
- Thanh M.
- Verified HomeBuyer
- May 09, 2024
- Rowlett, TX
Warranty manager is great but the house is way over priced
K. Hovnanian® Homes responded:
Hi Thanh, thank you for taking the time to express your thoughts we'd love to hear any concerns you're having in-depth. Feel free to send us a message at onlinereviews@khov.com. Thank you, and we're looking forward to hearing from you
Total Score 3
Quality 2
Trustworthiness 4
Value 1
Responsiveness 5
Not satisfied with the purchase
- Naresh Kumar D.
- Verified HomeBuyer
- September 11, 2023
- Melissa, TX
Not satisfied with the overall experience. There was gas leakage and water leakage initially when they handed over the house. There are zero fans inside the house. Bathroom tiles are of not good quality.
K. Hovnanian® Homes responded:
Hi Naresh, thank you for the review. We are aware that an associate has reached out to you in regard to your concerns. We were informed that when the team was notified about the gas and water leakage, they immediately had those problems repaired. We will continue to service your warrantable items and if you have any more concerns, please feel free to reach out to local management for further assistance. ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Average
- Krishnan A.
- Verified HomeBuyer
- June 21, 2023
- Celina, TX
Garage and Driveway were finished badly.
K. Hovnanian® Homes responded:
Hi Krishnan, sorry to hear that you're unhappy with the work done to the garage and driveway. We were informed that you've been contacted by an associate regarding the issue, and we have scheduled an upcoming meeting with you to further discuss how we could help better the situation. Thank you for the feedback and have a great day! ...
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
My First home buying experience
- Anonymous
- Verified HomeBuyer
- August 30, 2022
- Melissa, TX
Personally, I went with Khov because I did not want to get in a “bidding war” with a pre owned house and because I felt that the price was close to what I was wanting. As mentioned in my title this was by first time buying a home. Personally I felt like there wasn’t any guidance. The seller just wanted to sell, the builder just wanted to finish up his build, and the mortgage person just wanted me to go through them. There was no clear communication to me as to “what was next” in the process. I felt like everyone just wanted to make their money and leave. I don’t want to get into details on ...
K. Hovnanian® Homes responded:
Hi Gabriel, thank you for sharing your detailed list with us. We have forwarded your comments on to our local management team for their review.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
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