K. Hovnanian® Homes Reviews in Dallas, TX

The sales process was strong however the overall craftsmanship is below average especially when paying premium amounts for upgrades and features. Attention to detail was below average as well. The completion was nearly one month behind schedule. The construction communication and past follow-up responsiveness to issues has been strong.

Overall, the home has turned out to be about what we expected. There were several frustrations in the home building process; most notably, the kitchen we were promised turned out to be the result of an incorrect drawing, making it impossible to build as shown. This caused a 2-week setback and a major reworking of the kitchen that resulted in other issues. We now have a dysfunctional dishwasher that is drilled to the floor instead of on legs, which means that in order to repair it, we will inevitably need to have our kitchen floors torn up in the coming weeks. Our lawn has been described by our service manager as “in really bad shape” and stated that he is getting a bid to have the entire yard “reworked.” As with any new home, ours has its share of problems. The aforementioned, grouting issues, chipped sinks, painting eyesores, etc. Overall, it is a beautiful home that looks as we had hoped cosmetically. Hoping to get these larger issues resolved efficiently, and the service manager has been very helpful to that end so far. I understand that not all KHov customers can say the same about their service manager, so I count ourselves lucky for that. ... More

Overall, prior to purchasing my home - working with the builder was a good experience. However, it wasn't until I moved in that I found miscellaneous items that should have been fixed prior to me seeing the home. For example, I have spots of white paint on my gray walls - in several different places in my home. Because they are small and towards the celing areas, I didnt notice it during my walk through, Once I moved in - I reported it and was told paint is not under warranty. I am asking for mistakes made to be corrected and I was told no. I encourage the buyers to go through the home with a flash light because there was a lot of sloppiness in the work performed. If you dont catch it prior to closing, it will be a challenge to have it corrected. ... More

Our salesmen Beau was dishonest and told us multiple inaccuracies about of Spec home. Promised a closing date that could not be met and multiple changes to our plans with zero communication. Our builder Jake was the main reason we decided to finalize our purchase. He was upfront with us on the actual timeline for completion. He communicated with us daily when issues arose and ensured we were comfortable with the home. Couldn’t be happier with Jake and Aaron finishing our home.

While there are certainly many things to like about the house, location, and customer sales representative there also were too many problems along the way. Many delays, a lot of misinformation, failure to follow agreements without arguments, the worst finish grading job I've ever seen in my life, mediocre job of laying sod, mediocre finish carpentry work, absolutely stupid placement of the dining room light fixture, acute lack of kitchen & bathroom storage space. Other design issues inside and outside as well. We were relocating from out of state which made everything much more difficult. BE CAUTIOUS! ... More

I see so many things are ignored during the build process. It means there was not attention during construction process.

There was some perks such as incentive. I wish they had model homes visible to see to know exactly what your getting or blue print to go over what includes in the home and how and Carpet will be laid.

Warranty manager is great but the house is way over priced

Not satisfied with the overall experience. There was gas leakage and water leakage initially when they handed over the house. There are zero fans inside the house. Bathroom tiles are of not good quality.

Garage and Driveway were finished badly.

Personally, I went with Khov because I did not want to get in a “bidding war” with a pre owned house and because I felt that the price was close to what I was wanting. As mentioned in my title this was by first time buying a home. Personally I felt like there wasn’t any guidance. The seller just wanted to sell, the builder just wanted to finish up his build, and the mortgage person just wanted me to go through them. There was no clear communication to me as to “what was next” in the process. I felt like everyone just wanted to make their money and leave. I don’t want to get into details on everything, but in some cases there were unnecessary remarks/confrontation. I truly felt like things could of been better. At I felt like I was out in the dark on some things. But maybe this is the normal home buying experience and I am just unaware of it. ... More

Sub par communication, had to take the initiative when asking for updates during the building process

Someone please call to discuss

The KHOV Elevon salesperson was very misleading, played shady games over crediting back $1,500, I would not trust her and certainly would not refer anyone to her. The home is lovely for the most part. I was told the home was "close to being ready", knowing I was on a tight timeframe to move, they sat on the house with not a single nail for almost a month, I lost money on the house I was selling due to not one but 3 closing delays and then they did not even live up to the $1,500 credit back they offered (found that out too late). The interior is lovely (we bought the farmhouse style) but the front landscaping was sloppy, I wish that they would have actually completed the punch list before I moved in and they absolutely did not clean the lot, we have had the worst ant problems, coming in through our sockets, trim, etc. READ EVERYTHING. They do provide many beautiful upgrades like a free-standing tub, barn doors and little details that make the home just a little elevated. Some of the systems DO NOT work as described (i.e. "Fresh Air Intake"); the fence is sub-par, and I think they tried to squeeze one too many houses on each street as the houses are so close that many side yards never dry due to lack of sun. Unfortunately, you don't get the HOA rules until after you have provided earnest monies and then, the HOA rules not working for you is NOT a reason to break the contract. I did not like the Elevon Sales Team, I'm planning to sell in another year and move. I have to take ownership that I should have demanded certain information before giving them any monies. The Project Manager was great, but did I mention the Sales Team either withholds, misleads or just lies; sometimes over stupid things but they really lied about the plans for the development. That was not KHOV as a company, but the sales teams represent the company. I might have rated a little higher overall except for the fact that Heather the Salesperson really tainted the experience, and you just can't change that so every time I pulled into my garage, it just took from the joy of buying what was supposed to be my "dream home" (within an affordable price point) and the HOA management company.... just ridiculous nonsense. ... More

Majority of the materials used interior (wood) is of not good quality. Few items were installed in a way that could cause danger to kids. Not at all happy with warranty team. Always give one or other reason for warranty tickets

Sales – Experience had been good, but it could have been better. We requested for few must have items to be included and not to provide everything in white but none of these were considered. Now it has become impossible to keep those white cabinets and countertop clean and white and we are spending almost 2 hours every week. Bathroom fixtures are mismatching with faucet chrome and light black finish. Fans and daylight LED discs were not added so now we’ll have to spend thousands (4 times of original cost) on installing them and existing light fixtures will go in waste. We paid the highest for this model but didn’t get what we were expecting. Selection of bricks, island, countertop, cabinets, bathroom fixtures is poor and didn’t think through while selecting. Construction – Lot of things were done in a rush, paint, doors, floor, kitchen tiles and electrical outlets. Doors are making creaking sound already. Vinyl floor seems uneven and making noises at some places when we walk over. Before GKO we pointed out some issues, but construction didn’t take care of all those items. Doors are very quality and rough edges. Now we are spending several hours every week to call Warranty team and then again spending time to make sure those are fixed properly. There are few items which can’t be fixed now or will take lot of efforts to fix. Mortgage – Experience was frustrating and not transparent. Even with the best credit and excellent history we were imposed the highest possible mortgage rate. Still not sure why there was a charge for rate buy when the rate applied was already way higher than the market rate. Looks like having a good credit became disadvantage for us. ... More

I had an issue with water break and couldn’t o cult home for 2-3 weeks this is all after 2 weeks of closing Expected khov to ribose me with reimbursement for having to extend my lease by two Months still Not even one phone call

First home buying experience. We were very excited. Disappointed to find that our builder simply couldn't be bothered to hold the contractors to a high standard. His exact words when we pointed out the terrible tile work around our fireplace were, "our tile guys are B grade". We were told that we could have them re do it but it could be worse. We didn't have the option to delay closing. There were other things we didn't catch as well. Out of square door frames, cabinet doors not the same size with off color replacements. Interior paint job was terrible even after we stuck tape over the entire house during the walk through. Overall I feel like we over paid for what we got. ... More

Work of sub-contractors was sub par and became apparent after move in (paint dripped on carpet, grout missing in spots in bathroom, irrigation not properly installed, etc.) I know times are challenging in building currently, but for the price we paid for our home we feel a little cheated. Our close date got moved several times due to issues with labor, I guessed we figured the labor would be worth it but it wasn’t in the end. Communication was also lacking during the build process.

Reach out to me direct feedback… Thorough the process, we are so thankful for April and Addie!

Overall it was ok, a few things were a bit disappointing. For instance the shower glass install was shotty. Didn't complain since I will behaving the bathroom remodeled. The people that work for the company are the high point of the experience. John and April.

During the construction, the general contractor was changed 4 times. We had issues with the constitution and was very difficult to get a response. The sales person and contractor were not coordinated. We didn't have the opportunity to get a predrywall inspection. We tried getting a meeting with someone higher than them, but no one made themselves available to hear about the issues and concerns we were having.

Very friendly people although it’s best to have everything in writing! Overall the house is great, minor quality issues in building and they will respond eventually, patience is key working with them. At the end of the day, we are happy but bumpy road to get there.

House is great but add on smart package and you aren’t being smart. A total waste of money and time spent in having to chase what you paid for. Months later and still not working nor complete with no estimated completion date given. I would suggest if you want a smart home you do it through an outside party. After care is hit and miss. Twice we have waited home for our punch list items to be completed with no shows. Totally disorganized and very disappointing.

The home had too many issues to be handled after move in.