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- K. Hovnanian® Homes
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- Dallas, TX
K. Hovnanian® Homes Reviews in Dallas, TX
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What Dallas Homeowners Have to Say About K. Hovnanian® Homes.
Read all 350 verified reviews from homeowners that built a new home with K. Hovnanian® Homes in the Dallas area. Dallas homeowners have rated K. Hovnanian® Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
K. Hovnanian® Homes in Dallas Area
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Customer Reviews
My First home buying experience
- Anonymous
- Verified HomeBuyer
- August 30, 2022
- Melissa, TX
Personally, I went with Khov because I did not want to get in a “bidding war” with a pre owned house and because I felt that the price was close to what I was wanting. As mentioned in my title this was by first time buying a home. Personally I felt like there wasn’t any guidance. The seller just wanted to sell, the builder just wanted to finish up his build, and the mortgage person just wanted me to go through them. There was no clear communication to me as to “what was next” in the process. I felt like everyone just wanted to make their money and leave. I don’t want to get into details on ...
K. Hovnanian® Homes responded:
Hi Gabriel, thank you for sharing your detailed list with us. We have forwarded your comments on to our local management team for their review.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
K. Hovnanian® Homes - Sub par communication, had to take the initiative when asking
- Jefferson J.
- Verified HomeBuyer
- January 20, 2022
- Forney, TX
Sub par communication, had to take the initiative when asking for updates during the building process
Total Score 3
Quality 4
Trustworthiness 2
Value 3
Responsiveness 3
Terrible closing experience - someone please call me
- Jack S.
- Verified HomeBuyer
- January 12, 2021
- Roanoke, TX
Someone please call to discuss
K. Hovnanian® Homes responded:
Good morning, your comments have been passed along to the division for review.
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 1
Not good quality interiors
- Anonymous
- Verified HomeBuyer
- July 10, 2024
- McKinney, TX
Majority of the materials used interior (wood) is of not good quality. Few items were installed in a way that could cause danger to kids. Not at all happy with warranty team. Always give one or other reason for warranty tickets
K. Hovnanian® Homes responded:
Hi, thank you taking the time to leave a review. We'd love to see what we can do to assist you with any concerns you may have with the home. Please feel free to contact local management or contact us at onlinereviews@khov.com with details of the issues you're having. Thank you again for the feedback and we look forward to hearing from you. ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Didn’t meet expectations
- Amit G.
- Verified HomeBuyer
- January 23, 2024
- Melissa, TX
Sales – Experience had been good, but it could have been better. We requested for few must have items to be included and not to provide everything in white but none of these were considered. Now it has become impossible to keep those white cabinets and countertop clean and white and we are spending almost 2 hours every week. Bathroom fixtures are mismatching with faucet chrome and light black finish. Fans and daylight LED discs were not added so now we’ll have to spend thousands (4 times of original cost) on installing them and existing light fixtures will go in waste. We paid the highest for ...
K. Hovnanian® Homes responded:
Hi Amit, we're aware that you've spoken to an associate about your concerns regarding maintenance issues. We are passing your concerns along to our warranty department and they'll be able to assist your needs. As far as the mortgage goes due to the fluctuating market during the time of your closing rates were a bit high. We do apologize if there were any inconveniences during your process and we do appreciate you taking the time to address your concerns. Thank you and we hope you have a great day. ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Need to understand customer pain points
- Balaji R.
- Verified HomeBuyer
- September 21, 2023
- Celina, TX
I had an issue with water break and couldn’t o cult home for 2-3 weeks this is all after 2 weeks of closing Expected khov to ribose me with reimbursement for having to extend my lease by two Months still Not even one phone call
K. Hovnanian® Homes responded:
Hi Balaji, thank you for taking the time to address your concerns. We are aware that there was a plumbing leak that our associates quickly repaired. Our associates have reached out to you in regard to this situation and have tried their best to be as transparent as possible. Thank you again for the review and have a great day. ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
B Grade workmanship
- Daniel W.
- Verified HomeBuyer
- June 27, 2023
- Melissa, TX
First home buying experience. We were very excited. Disappointed to find that our builder simply couldn't be bothered to hold the contractors to a high standard. His exact words when we pointed out the terrible tile work around our fireplace were, "our tile guys are B grade". We were told that we could have them re do it but it could be worse. We didn't have the option to delay closing. There were other things we didn't catch as well. Out of square door frames, cabinet doors not the same size with off color replacements. Interior paint job was terrible even after we stuck tape over the ...
K. Hovnanian® Homes responded:
Hi Daniel, thank you for the feedback we really appreciate it! We've been informed by our local team that someone has recently reached out to you and has scheduled a meeting to discuss any further concerns you're having. Thanks again for the feedback and have a great day! ...
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 4
K. Hovnanian® Homes - Work of sub-contractors was sub par and became apparent after
- Michael R.
- Verified HomeBuyer
- February 01, 2022
- Celina, TX
Work of sub-contractors was sub par and became apparent after move in (paint dripped on carpet, grout missing in spots in bathroom, irrigation not properly installed, etc.) I know times are challenging in building currently, but for the price we paid for our home we feel a little cheated. Our close date got moved several times due to issues with labor, I guessed we figured the labor would be worth it but it wasn’t in the end. Communication was also lacking during the build process.
K. Hovnanian® Homes responded:
Hi Michael - thank you for providing feedback, we are sorry to see that you experienced some issues and will be sending your comments to the local management team for follow up. Have a good day!
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
K. Hovnanian® Homes - Reach out to me direct feedback…Thorough the process, we are
- Christina S.
- Verified HomeBuyer
- November 11, 2021
- Northlake, TX
Reach out to me direct feedback… Thorough the process, we are so thankful for April and Addie!
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 3
April at the sales office
- Delphia W.
- Verified HomeBuyer
- January 28, 2021
- Red Oak, TX
Overall it was ok, a few things were a bit disappointing. For instance the shower glass install was shotty. Didn't complain since I will behaving the bathroom remodeled. The people that work for the company are the high point of the experience. John and April.
Total Score 3
Quality 2
Trustworthiness 3
Value 1
Responsiveness 5
The construction process was very difficult
- Cecilia V.
- Verified HomeBuyer
- February 11, 2020
- Celina, TX
During the construction, the general contractor was changed 4 times. We had issues with the constitution and was very difficult to get a response. The sales person and contractor were not coordinated. We didn't have the opportunity to get a predrywall inspection. We tried getting a meeting with someone higher than them, but no one made themselves available to hear about the issues and concerns we were having.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Okay.
- Edgar R.
- Verified HomeBuyer
- December 03, 2019
- Richardson, TX
Very friendly people although it’s best to have everything in writing! Overall the house is great, minor quality issues in building and they will respond eventually, patience is key working with them. At the end of the day, we are happy but bumpy road to get there.
Total Score 3
Quality 2
Trustworthiness 2
Value 5
Responsiveness 2
Smart homes that aren’t smart
- Anonymous
- Verified HomeBuyer
- October 02, 2019
- Roanoke, TX
House is great but add on smart package and you aren’t being smart. A total waste of money and time spent in having to chase what you paid for. Months later and still not working nor complete with no estimated completion date given. I would suggest if you want a smart home you do it through an outside party. After care is hit and miss. Twice we have waited home for our punch list items to be completed with no shows. Totally disorganized and very disappointing.
Total Score 3
Quality 4
Trustworthiness 2
Value 4
Responsiveness 1
Need to use quality materials.
- Carmen B.
- Verified HomeBuyer
- March 26, 2024
- Red Oak, TX
The home had too many issues to be handled after move in.
K. Hovnanian® Homes responded:
Hi Carmen, thank you for the feedback we apologize if we caused you any inconvenience during your stay in your home. If you have anything else that needs to be addressed, please feel free to reach out to local management or contact us at onlinereviews@khov.com and we'll see what we could do to help! Thank you again and we hope you have a great day. ...
Total Score 3
Quality 1
Trustworthiness 2
Value 2
Responsiveness 5
Basic house, poor communication.
- Anonymous
- Verified HomeBuyer
- May 05, 2021
- Northlake, TX
Overall, our experience was okay. We love our neighborhood, and are happy with our house. We found that we did not receive much information from K Hovnanian in the time period after signing our purchase contract and closing, unfortunately. We didn’t receive any information other than a simple marketing piece that showed our chosen floorplan and elevations until after our first pre-closing walkthrough with the builder representative. After it became very apparent that we did not have all information, we were finally given a binder with information - a binder that detailed building timelines, ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Kristie
- Kristie B.
- Verified HomeBuyer
- July 13, 2023
- Carrollton, TX
We have several warranty issues that have been issues since the day we moved in and have still not been resolved Our first warranty person was amazing but I do not know where she went. Her name was Skai I know we have been out on vacation but we told our warranty guy we had my 30 year old son staying at the house and still nothing has been done. We have a dishwasher that leaks water all over the house every time we run it. our HVAC sucks. Our countertops are still not been refinished. Our top stair needs to be refinished. There is wood stain spilled all over. The laminate wood flooring ...
K. Hovnanian® Homes responded:
Hi Kristie, thank you for the feedback. We are aware that there was some miscommunication about the occupancy of your residency while you were away. We sent your review to local management and an associate will be reaching out to you about the concerns you're having pertaining to the windows and about any further questions you may have. Thank you for your feedback and have a great day! ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Not worth it
- Jason W.
- Verified HomeBuyer
- June 27, 2023
- Melissa, TX
Overall the house is nice. Get into the details and its terrible they spoon feed you what you want to hear landscaping is trash. Many other problems if i didnt already put 10k towards the house i would have backed out due to lack of communication betwee khov employees and us yhe buyer
K. Hovnanian® Homes responded:
Hi Jason, sorry to hear that you are disappointed with your recent home building experience. We are aware that our associates provided weekly updates during the construction process, and we do apologize if you felt we weren't as transparent as we should have been. If you have any further questions or concerns, feel free to contact local management or reach out to us at onlinereviews@khov.com. Thank you and have a great day! ...
Total Score 3
Quality 2
Trustworthiness 1
Value 5
Responsiveness 1
It took forever to get my house built
- Michael A.
- Verified HomeBuyer
- September 21, 2021
- Sachse, TX
Shouldn’t have bought a home during Covid. Structurally the house is great. The fit and finish is the worst I have ever seen for $400,000 house
K. Hovnanian® Homes responded:
Hi Michael, we are sending your comments to the local team for further review. Thank you, have a good day!
Total Score 2
Quality 2
Trustworthiness 2
Value 4
Responsiveness 4
My Purchase Experience
- Sohail M.
- Verified HomeBuyer
- January 07, 2020
- Plano, TX
My intent is to give an honest and candid feedback and hope this results in corrective actions to make Khov a better company. First, the good things. The KHov sales manage for Commodore at Preston is a star. It was her who convinced me to terminate my lease and purchase the house in October (year end for KHOV). Additionally, once the mortgage issues unfolded I had considered terminating the agreement. She not only preserved the sale, but did everything in her power to remedy the situation. Julie the QA manager is another great recourse. She worked tirelessly to resolve the issues with ...
K. Hovnanian® Homes responded:
Hi Sohail - thank you for taking the time to provide such thorough feedback on your experience, we truly appreciate it. If you find that in the future you need to reach us for any issue please feel free to contact us at customercare@khov.com and we can pass along to the appropriate local ...
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 5
Not the best first home buying experience
- Anonymous
- Verified HomeBuyer
- December 19, 2023
- Sachse, TX
There were multiple open tickets that took months to complete AFTER CLOSING. I think Khov needed to do a better job of quality control before handing the keys to home owners. they are more interested in pumping out homes before the market changes rather than focus on quality homes.
K. Hovnanian® Homes responded:
Hi, thank you for taking the time to leave a review we appreciate the feedback as we're always looking for ways to improve our business. We will be discussing this with the team to ensure that we're focusing on the quality of our builds. Thank you again for the feedback and we hope you enjoy the rest of your week. ...
Total Score 2
Quality 2
Trustworthiness 4
Value 1
Responsiveness 4
Will NOT recommended KHOV as a Builder, Very Unreliable
- Vianny M.
- Verified HomeBuyer
- August 02, 2022
- Plano, TX
We singed our contract June 1, 2021. We were told the houses got built in the order the are bought. Mind you the house next to us, started before us because they had to build that first as we were a corner unit. The project manager (TJ) always made smart comments, is important to know that with KHOV the customer is NOT always right. Due to all of the issues, and excuses in the world it took a full year to get our home (June 21, 2022). I say "excuses" because they can never get reliable contractors. Our home had so many small issues on the house, as simple as paint on the wood floors. The ...
K. Hovnanian® Homes responded:
Hi Vianny, thank you for sharing your detailed list with us. We have forwarded your comments on to our local management team for their review.
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 2
Look out for the tiny details - does anyone build good houses anymore?
- Roberto G.
- Verified HomeBuyer
- October 03, 2024
- Lavon, TX
Be warned: While the purchasing and financing experience was excellent and we are thankful to our sales representative heather, the build process and the final product have been disappointing. Our new home construction was completed in June, and it is now October, yet there are ongoing issues that remain unresolved. Don’t get me wrong—overall, this is a beautiful home. However, given the reputation of the builder and the expectation of higher quality, this just doesn’t meet the mark. Since we’ve moved in, we have been dealing with an ongoing electrical issue that has not been addressed, ...
K. Hovnanian® Homes responded:
Hi Roberto, thank you for taking the time out to provide your concerns in detail. We've reached out to local in regard to your concerns and was informed that one of the two electrical requests have been complete. The electrical provider found a loose neutral on their equipment. As for the other electrical issue we've set an appointment with the Electricians Area Supervisor for 10/21. All other warrantable items have been addressed and we will continue to service all warrantable request. Thank you again for the feedback and we look forward to resolving the last electrical issue. ...
Total Score 2
Quality 1
Trustworthiness 3
Value 2
Responsiveness 3
Home wasnt worth the price paid
- Jackie L.
- Verified HomeBuyer
- November 28, 2023
- Rowlett, TX
Home is not worth the price paid. For a million dollar home i expected there to be some good finishes but as i live in the home i notice there are some things that could be improved on.
K. Hovnanian® Homes responded:
Hi Jackie, thank you for taking the time to leave a review to address your concerns. We would love to hear about the issues you're seeing please feel free to reach out to us at onlinereviews@khov.com and let's see what we can do to help! We're always looking for ways to improve so we appreciate your feedback. We look forward to hearing from you soon. ...
Total Score 2
Quality 2
Trustworthiness 3
Value 1
Responsiveness 3
Bare minimum for the price paid
- Katerria M.
- Verified HomeBuyer
- September 12, 2023
- Red Oak, TX
Would not recommend anyone to buy here honestly some things I see where you guys cut corners to save cost house was 358000 I feel robbed definitely worth a good 150,000 not satisfied me and my neighbors garbages are not the lengths they’re supposed to be counter tops in my bathrooms are very cheap the 3 front room are so SMALL I can barely fit a bed and dresser in them I’m counting down until I can sell and go with a better builder
K. Hovnanian® Homes responded:
Hi Katerria, thanks for taking the time out to leave a review. An associate has tried to reach out to you in regard to the review left above. Whenever you're available please feel free to reach out to the associate that contacted you so we can better assist or answer any questions you may have. Thank you and have a great day. ...
Total Score 2
Quality 1
Trustworthiness 3
Value 1
Responsiveness 4
Lack of communication and updates
- Thinh N.
- Verified HomeBuyer
- June 30, 2021
- Rowlett, TX
Need better accountability from home builder
K. Hovnanian® Homes responded:
Good morning Thinh - Thanks for taking the time to share about your experience, we are sending your comments to local reps for their review.
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
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