- New homes
- K. Hovnanian® Homes
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- Dallas, TX
K. Hovnanian® Homes Reviews in Dallas, TX
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What Dallas Homeowners Have to Say About K. Hovnanian® Homes.
Read all 369 verified reviews from homeowners that built a new home with K. Hovnanian® Homes in the Dallas area. Dallas homeowners have rated K. Hovnanian® Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
K. Hovnanian® Homes in Dallas Area
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Customer Reviews
Karla
- Karla M.
- Verified HomeBuyer
- December 13, 2023
- Red Oak, TX
I would recommend K. Hovanian to anyone looking to purchase a home. I had a great home buying experience with this company and I love my home. It is reasonably priced and they helped me with my closing cost. I know it’s not a buyers market but if you’re looking to buy a home, please use K. Hovanian. The builder is great and the warranty is exceptional!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
awesome
- Subhash G.
- Verified HomeBuyer
- December 12, 2023
- Celina, TX
Sales person were very attentive and quick to help resolve any issues, only concern is the minimal customizing option once we select the pallets
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Home wasnt worth the price paid
- Jackie L.
- Verified HomeBuyer
- November 28, 2023
- Rowlett, TX
Home is not worth the price paid. For a million dollar home i expected there to be some good finishes but as i live in the home i notice there are some things that could be improved on.
K. Hovnanian® Homes responded:
Hi Jackie, thank you for taking the time to leave a review to address your concerns. We would love to hear about the issues you're seeing please feel free to reach out to us at onlinereviews@khov.com and let's see what we can do to help! We're always looking for ways to improve so we appreciate your feedback. We look forward to hearing from you soon. ...
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 3
I would choose K.Hov all over again
- Carlos S.
- Verified HomeBuyer
- November 15, 2023
- Royse City, TX
I had a great experience with K.Hov as a first time home buyer. Not knowing what to expect or should expect with the process, K.Hov made it easy and provided a high level of customer service along the way. Everyone has been nice, responsive, and have done the right thing when questions have come up after the sale.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Moved in 1 month early but not too quality
- Anonymous
- Verified HomeBuyer
- November 11, 2023
- Celina, TX
The process of building the house was pretty good even though much of it had to be done from out of state. Nick in sales was very responsive and accommodating. The build was done 1 month early which was a major benefit for our family. The process of buying was smooth with Khov financing even though our 1st payment never went to Khov because they sold the loan the day after we signed. The warranty support has been prompt. The longer we are in it, though, the more we can tell that the quality of work in some places is sloppy. (Ex. tile work in the bathrooms, carpet laid over trash, missed ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Amazing experience!
- Jaime P.
- Verified HomeBuyer
- November 02, 2023
- Red Oak, TX
Everyone was very helpful throughout the whole process and answered all questions. Everyone also helped understand any information that was given.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Beautiful craftsmanship
- Kelly B.
- Verified HomeBuyer
- October 30, 2023
- Carrollton, TX
We love our new home. The experience was turnkey and very smooth and seamless. I appreciate the beautiful craftsmanship of our new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
It's good but not great
- Vikramjit N.
- Verified HomeBuyer
- October 25, 2023
- Celina, TX
Its a great experience buying a new house and the first day we signed the contract was norhing short. The closing was smooth with most of the issues taken care of before and some after. There are still some issues and quirks that we are realizing and I am sure it would be taken care but wish the builders were thoughtful in the design and quality of construction. The construction area was always dirty and we are seeing aideeffects of yhe same 4 mobths after closing with windows stained and drawers not sliding. These are minor though but could have been taken care of. The builders mortgage ...
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
Overall great experience
- Surendar N.
- Verified HomeBuyer
- October 10, 2023
- Melissa, TX
Happy with buying a home with you guys
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Jeff was a big help
- Anthony C.
- Verified HomeBuyer
- September 22, 2023
- Carrollton, TX
I have been unable to get my air conditioning to work properly.been in touch with warranty dept .they have been really helpful .but also unable to get my air conditioning problem resolved.
K. Hovnanian® Homes responded:
Hi Anthony, thank you for the review. We've sent your review to local management, and we were informed that we now have the Area Supervisor with the HVAC company involved and is scheduled to come out really soon. Thank you for your patience and we hope you have a great day! ...
Total Score 4
Quality 2
Trustworthiness 2
Responsiveness 2
Need to understand customer pain points
- Balaji R.
- Verified HomeBuyer
- September 21, 2023
- Celina, TX
I had an issue with water break and couldn’t o cult home for 2-3 weeks this is all after 2 weeks of closing Expected khov to ribose me with reimbursement for having to extend my lease by two Months still Not even one phone call
K. Hovnanian® Homes responded:
Hi Balaji, thank you for taking the time to address your concerns. We are aware that there was a plumbing leak that our associates quickly repaired. Our associates have reached out to you in regard to this situation and have tried their best to be as transparent as possible. Thank you again for the review and have a great day. ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Bare minimum for the price paid
- Katerria M.
- Verified HomeBuyer
- September 12, 2023
- Red Oak, TX
Would not recommend anyone to buy here honestly some things I see where you guys cut corners to save cost house was 358000 I feel robbed definitely worth a good 150,000 not satisfied me and my neighbors garbages are not the lengths they’re supposed to be counter tops in my bathrooms are very cheap the 3 front room are so SMALL I can barely fit a bed and dresser in them I’m counting down until I can sell and go with a better builder
K. Hovnanian® Homes responded:
Hi Katerria, thanks for taking the time out to leave a review. An associate has tried to reach out to you in regard to the review left above. Whenever you're available please feel free to reach out to the associate that contacted you so we can better assist or answer any questions you may have. Thank you and have a great day. ...
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 4
Not satisfied with the purchase
- Naresh D.
- Verified HomeBuyer
- September 11, 2023
- Melissa, TX
Not satisfied with the overall experience. There was gas leakage and water leakage initially when they handed over the house. There are zero fans inside the house. Bathroom tiles are of not good quality.
K. Hovnanian® Homes responded:
Hi Naresh, thank you for the review. We are aware that an associate has reached out to you in regard to your concerns. We were informed that when the team was notified about the gas and water leakage, they immediately had those problems repaired. We will continue to service your warrantable items and if you have any more concerns, please feel free to reach out to local management for further assistance. ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Ms
- Eugenia P.
- Verified HomeBuyer
- September 06, 2023
- Royse City, TX
Buying experience was great.Overall I will recommend some one. The sales person was super friendly and very committed to her job.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Too Many Issues
- Hamid R.
- Verified HomeBuyer
- August 15, 2023
- Melissa, TX
I had too many issues with my home
K. Hovnanian® Homes responded:
Hi Hamid, thanks for taking the time out to leave a review. We were informed that an associate has reached out to you to discuss the concerns you were having. We do apologize if we caused any inconvenience during your build, but we are happy to hear that you are happy with your home and service. We will continue to address any warrantable items that is brought to our attention. Thank you again for your review and we hope you have a great day! ...
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 1
Great value
- Gaurav W.
- Verified HomeBuyer
- August 05, 2023
- Celina, TX
Pros: High value for money, great layouts Cons: Cuts corners in quality in frw places, very inflexible in terms accomodating even simple change requests
K. Hovnanian® Homes responded:
Hi Gaurav, thank you for the feedback! Here at K Hovnanian, we're always looking for ways to improve so, we appreciate all of the feedback we receive. Thank you again for taking the time to leave a review and we hope you have a great day.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Review of. Experience
- Robert H.
- Verified HomeBuyer
- August 03, 2023
- Dallas, TX
Well I signed my contract on October 11, 2021 and did not close until April 21, 2023. So can I say it was a long process but eventually it happened. The financial portion was good plus I was a Mortgage Broker so I knew the documents needed. I’m very satisfied with the overall house and location. I know a lot had to do with the county of Dallas backloads but I had to pay a lot of money living month to month because the house was supposed to be completed on certain dates and that did not happen. But I appreciate all the phone calls and reassurance that it will happen, the completion.
K. Hovnanian® Homes responded:
Hi Robert, thank you for taking the time to leave a review we appreciate the feedback. We're happy to hear that we were able to provide a great outcome for you. We do apologize if there were any inconveniences during your home-building process. We appreciate your patience and are excited that you love the home and location. Thank you again for the review and have a great day! ...
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 4
Kristie
- Kristie B.
- Verified HomeBuyer
- July 13, 2023
- Carrollton, TX
We have several warranty issues that have been issues since the day we moved in and have still not been resolved Our first warranty person was amazing but I do not know where she went. Her name was Skai I know we have been out on vacation but we told our warranty guy we had my 30 year old son staying at the house and still nothing has been done. We have a dishwasher that leaks water all over the house every time we run it. our HVAC sucks. Our countertops are still not been refinished. Our top stair needs to be refinished. There is wood stain spilled all over. The laminate wood flooring ...
K. Hovnanian® Homes responded:
Hi Kristie, thank you for the feedback. We are aware that there was some miscommunication about the occupancy of your residency while you were away. We sent your review to local management and an associate will be reaching out to you about the concerns you're having pertaining to the windows and about any further questions you may have. Thank you for your feedback and have a great day! ...
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 1
Salesmen was not trustworthy and the builder is the only reason we followed through with the purchase.
- Terrence W.
- Verified HomeBuyer
- July 11, 2023
- Melissa, TX
Our salesmen Beau was dishonest and told us multiple inaccuracies about of Spec home. Promised a closing date that could not be met and multiple changes to our plans with zero communication. Our builder Jake was the main reason we decided to finalize our purchase. He was upfront with us on the actual timeline for completion. He communicated with us daily when issues arose and ensured we were comfortable with the home. Couldn’t be happier with Jake and Aaron finishing our home.
K. Hovnanian® Homes responded:
Hi Terrence, we're sorry to hear that you felt misled during your home building process. We were informed that there were discontinuations of products which caused some changes to be made. We do apologize if there were any inconveniences during your building experience. If you have any questions, please feel free to reach out to local management. Thank you and have a great day! ...
Total Score 3
Quality 5
Trustworthiness 2
Responsiveness 2
David
- David C.
- Verified HomeBuyer
- July 06, 2023
- Red Oak, TX
The overall experience of buying our house was awesome . The staff was very professional and personable . They definitely listened to what our needs were.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
Not worth it
- Jason W.
- Verified HomeBuyer
- June 27, 2023
- Melissa, TX
Overall the house is nice. Get into the details and its terrible they spoon feed you what you want to hear landscaping is trash. Many other problems if i didnt already put 10k towards the house i would have backed out due to lack of communication betwee khov employees and us yhe buyer
K. Hovnanian® Homes responded:
Hi Jason, sorry to hear that you are disappointed with your recent home building experience. We are aware that our associates provided weekly updates during the construction process, and we do apologize if you felt we weren't as transparent as we should have been. If you have any further questions or concerns, feel free to contact local management or reach out to us at onlinereviews@khov.com. Thank you and have a great day! ...
Total Score 3
Quality 2
Trustworthiness 1
Responsiveness 1
B Grade workmanship
- Daniel W.
- Verified HomeBuyer
- June 27, 2023
- Melissa, TX
First home buying experience. We were very excited. Disappointed to find that our builder simply couldn't be bothered to hold the contractors to a high standard. His exact words when we pointed out the terrible tile work around our fireplace were, "our tile guys are B grade". We were told that we could have them re do it but it could be worse. We didn't have the option to delay closing. There were other things we didn't catch as well. Out of square door frames, cabinet doors not the same size with off color replacements. Interior paint job was terrible even after we stuck tape over the ...
K. Hovnanian® Homes responded:
Hi Daniel, thank you for the feedback we really appreciate it! We've been informed by our local team that someone has recently reached out to you and has scheduled a meeting to discuss any further concerns you're having. Thanks again for the feedback and have a great day! ...
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
Average
- Krishnan A.
- Verified HomeBuyer
- June 21, 2023
- Celina, TX
Garage and Driveway were finished badly.
K. Hovnanian® Homes responded:
Hi Krishnan, sorry to hear that you're unhappy with the work done to the garage and driveway. We were informed that you've been contacted by an associate regarding the issue, and we have scheduled an upcoming meeting with you to further discuss how we could help better the situation. Thank you for the feedback and have a great day! ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
A Comfortable Process
- Percy W.
- Verified HomeBuyer
- June 21, 2023
- Melissa, TX
From the initial visit and meeting with the K. Hovnanian representative, Kristina, to our actual move in date, the process of selecting a home was stress free. Though new to the State of Texas, we are not first time home owners and we knew exactly what we wanted. The Khov rep stayed in contact with us and answered any and all of our questions throughout the process. We eventually came to know another person on the Khov team, Jacob, and he further explained anything having to do with the actual construction of the home. Overall, we are pleased with our purchase and the undivided attention ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
We love our new home
- Constance T.
- Verified HomeBuyer
- June 13, 2023
- Royse City, TX
K.HOV did an excellent job! We love our new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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