K. Hovnanian® Homes Reviews in Houston, TX

I was excited to choose K. Hovnanian as a builder for my next home. The reviews received from colleagues and friends were great. However, my experience was not the same. After completing the Inspection, there were over 30 pages of issues ranging in severity of replacing 2 of 3 thermostats, rewiring upstairs due to HVAC system installation issues, builder forgot to order all appliances (microwave and dishwasher) failure to install garbage disposal, loose shingles, and severe cracks in the garage, front porch and back patio, no grout in bathroom tiles causing several to be replaced, failure to install plumbing in master bathroom under sinks, and 2 broken exhaust fans, holes in sheetrock in garage that was taped and painted over. Luckily on the final day of walkthrough while standing in the garage with the builder, the wind blew - exposing the holes. The top railing system became dislodged from the wall while the builder's realtor was walking through the home. After realizing the appliances were on backorder, the builder installed a broken GE dishwasher. Unfortunately, I did not request or pay for a 3rd inspection to ensure the dishwasher was working properly. After discovering the dishwasher was in fact broken, I called the builder who came by and agreed but informed that since it was after closing, I must go through the warranty department at GE. To date, the dishwasher still does not work, and that model is on back order until October 7, 2022. I have a brand-new K, Hovnanian home that is not fully functional. These issues also caused the home to not appraise at the sales price! After sharing my experience with the same colleagues, I learned that the Seasoned Project Managers have moved to a new neighborhood to begin construction. Understanding that everyone does not have the same work ethic or level of standards, has caused me to not recommend K. Hovnanian to anyone and warn all others that its business model is not the same so proceed with caution. ... More

A very sad experience don’t get me wrong the home is nice but, would not say very nice. They cut corners just about everywhere, from the last home I bought in Texas these people didn't throw in a lot of the upgrades that the other home did for the price you paid. There were issues from the start with almost all involved. You could not pick out anything due to COVID and this day and age, everything is either late or on a timeline and all depends on when they get items in for your house. The quality of workmanship was poor if any of these sub-contractors worked for me, they would be out of a job, there is no accountability whatsoever for anything that's done incorrectly or poorly. There aren’t very good communications between all parties at all I felt like I was running around in circles with trying to figure out who needed what and who wanted information they didn't talk to each other from the sales office to corporate. At one point a Carmen was very rude to me in an email, and I called her out on it. Then when I asked to be put in contact with her supervisor, which I had to go through the sales office lady just to get the name of her supervisor, or someone that I should contact about her rudeness. I got some by the name of Kimmie who tried to smooth things over but was just a rude as the person I was calling to complain about no one wanted me to talk to a higher up person, not even the sales lady Devra would share information about higher up's names or telephone numbers. It was like secret information that nobody wanted to put out. One of the funniest things that I found is when the home was going through the framing stage, I asked about sprinklers in the front yard the sales office lady told me it was too late for sprinklers, while they hadn't even broke ground on the landscaping so how could it have been too late to choose sprinklers for your front yard. For the initial walk-through we must've went through about two roles of blue tape that's how poor workmanship and quality was. Even though the construction manager was there every day she did a decent job but every time I brought up subcontractors, he just shook his head and said I know. He worked pretty hard on getting the first set of blue tape items completed, we still have quite a few on our cabinets need to be taken care of. Now thank goodness I had a home inspector general walk-through prior to me buying the house there was several things he found. A couple of big items were in the roof the flashing on a portion of the roof left a big gap that you could see inside the attic and from inside the attic outside. It seemed like nobody followed up and did their inspections like they should have when they were putting the roof on. It actually rained all the flashing was missing causing some of the water to get in the attic. Thank God I stayed persistent on them so they could get it fixed if I didn't it probably never would've gotten fixed. They have even painted our shutters on the outside of her home the wrong colors, if I went to said anything to the sales office, they probably would've left them the wrong color. I wonder if anybody was even looking at the plans when it came time to build in the home. They said they're going to fix them; we'll see how long that takes. I can go on and on about issues, from the dying grass, to how they laid the sod, and buried pieces of metal and debris underneath the lawn. There's so many to list it just would take forever. They want to nickel and dime you for everything heart of the gutter in the front yard leaks into the landscaping the landscapers should've booted up the drainpipes to fit the downspout so it will leak out they wanted to charge me $180 for a little piece of metal to divert the water into the gutter. Why should I have to pay hundred and $180 to fix their mistake. The heater didn't work in the house, and they can figure out why, I haven't had to use it yet, but they say it's been fixed will soon find out. I did actually have a leak in my garage, and it was running down the inside of the sheet rock again another piece of flashing that had not worked or that they missed. Now I'm waiting for them to come out and tear the wet sheet rock down and replace it in my garage. But to them it's not a rush job it's whenever they get around to it or the sheet rockers can be in the neighborhood. Even though the construction manager tries to communicate he still doesn't know when subcontractors is can be there to fix things, no accountability again his appointment should be made met and kept and they should be held accountable if they miss their appointment. If you're going to schedule something they need to be there. They should be delaying on getting wet sheet rock removed and new sheet rock up. Again, the construction manager did a good job of trying to get things done, he kept telling me that his pay depended on how I rated him, Nomo I think is really trying to get things done and do a professional job but is being held up by others involved. There was this person name Cary who when I first met thought would be a great person that would be helping with a lot of items, he was Nomo's boss, but I guess he failed also he's just as bad as the rest no accountability and not a very pushy person to wanting to get things done in a timely fashion. That's one thing that I noticed none of these people are a big hurry to get things done for you as a customer when you spend this much money on a home. Again, I feel that they cut corners just about everywhere. I'm sure within the year I'll find more issues, now I understand homes have issues, but it seemed like every time I turn around there's something else. I highly doubt it, but I hope that management reaches out to me, they need to hear about the people that are building their homes, selling their homes, and working with you as a customer to closure home. I'm sure somebody from higher up won't even get to read this review. do your research on them! ... More

We had a great experience with KHov during our home buying process and even after! Highly recommend.

Great experience overall, we are happy with the quality of the property and the overall experience was awesome. The sales person, construction manager and everyone else involved in the process were very professional and helpful.

Everyone was great from Lisa at the Models of Townhouses to the finance department. My only issue was with the Builder. Not those who do the work but the overseeing 'boss'. He unnecessarily sent our moving PODS away just because a paint truck was parked in front of our drive way. I understand they were 'touching up' some things THEY MISSED BUT TO PUNISH MY FAMILY FROM HAVING THEIR BEDS WAS UNNECESSARY! I told his worker yet he has yet to address me.

KHov has great people and beautiful homes.

I admire how my realtor was on time with all the replies and how she helped me out throughout the entire process. The builder was always available to reach through text and emails or calls and made sure the house was upto my expectations. there were minor issues found in and around the house, i believe it is due to the fact of the house settling in since it's a new built.

It was a really great smooth experience! As a first time home buyers I felt super assisted through the process. It can be scary but KHOV made it fun and smooth. Every continues to be helpful even after purchasing the home which shows y’all really care! :)

It was a good experience overall, the people were very professional and was friendly too.

I Love my home and the customer service was great!

Peter was so helpful during the entire process. Everything was perfect! The process was great although stressful at times but Peter was with us all the way and he was responsive to our questions. Great customer service K. Hov!

The home itself is very nice the neighborhood is nice but the people I had to deal with were disappointing and rude. No answers in timely manner, things that were done wrong or missed were always blamed on me the buyer for not answering the phone. When I’m face they hadn’t even tried to contact me. Last minute contact for many things. If you work or live out of town these people will say they contacted you but it’s most likely mismanagement on the builders part. So many things were just dropped on me last minute. This builder or their workers make you feel like they are doing you a favor. If I’m buying a $300,000+ house I expect a certain level of professionalism. I love my home but the experience with the builders employees was trash. ... More

The overall experience was good. I did not like the one-sided contracts that say f the buyer and protect the builder. There was a lack of communication from the front office especially after I did my part to make sure that everything was ready for closing. We closed late and no communication was sent before the day of the original closing. I enjoyed working with Sammie because he was the only person who was honest about the whole process and was helpful even after I moved into the home. Very nice and genuine guy for sure. I love the community and have not experienced major issues.

After my experience with K. Hovnanian, I cannot happily recommend the builder to my friends and family due to poor craftsmanship and attention to detail by the workers and internal KHov inspectors. The fact that the house passed quality standard inspections before our first walk is absurd as there was just so much to be fixed (underside of handrails on the stairs unpainted, multiple cracked and damaged door frames and doors, unfinished paint on ceilings…) after the first walk (Monday) which was scheduled FOUR days before closing (Friday). That clearly is just not enough time especially when they started fixing the issues on Thursday. In fact, on the day of closing they were still working to touch up all the areas on the pre-settlement walk list which should have already been done. I wish I could l share all the pictures here—doors were being placed and painted, outside of the house still undergoing repairs, blue tape still left on the majority of the house, stair handrails STILL unpainted, cleaning personnel just arriving after our “final walk”… it looked like we were walking in on the building process itself. How are we going to close on the home when the paint isn’t even dry yet? Unfortunately, every aspect near closing felt rushed, and I’m certain the workers felt so too. I only wish the workers had more time to address the problems so that they didn’t feel rushed. Instead, all the finishing touches just turned out sloppy when they could have paid more attention to the details if they had more time. The only positive experience we had during the entire process was having the pleasure to work with Shelby, our wonderful sales consultant. She went above and beyond to make sure that we were updated weekly and even took pictures when she could! We greatly appreciated her patience and recommendations she had for us during our selection and design appointments. Overall, we are very disappointed as I chose KHov to build our home due to the number of raving reviews we read beforehand. KHov probably does do a stellar job in other communities; however, from this experience here in Houston, it wasn’t exactly that. I’m very sorry about the negative feedback, but this really is the honest truth. Our last hope at this point is the warranty department to make everything right. ... More

CHarlie had been super helpful.

Overall experience from sales to construction was awesome! Ryan & Christian are the bomb!

I had to take a moment to highlight John for his level of professionalism and ability to effectively communicate through the entire process. He made himself available to us and eased our minds during the building process, it was outstanding. We would absolutely recommend KHov to our friends and family. It was an amazing experience.

It was quick and easy. I love the look of my home.

The K Hovnanian team exceeded my expectations in many ways. They were careful not too over promise but certainly over delivered. Nate and Garrett were my dream team and I hope they're still in the business when I'm ready to purchase my next home. Highly recommend and appreciate them so much. No regrets.

Matthew was an excellent building Inspector who responded to my needs

K. Hovanian made my purchasing experience amazing! I didn’t have a lot of issues that other buyers have complained about with dealing with builders. I would highly recommend purchasing with K. Hovanian.

Jay at KHOV was a breeze to work with. Immediately took care of any concerns and worked with us to make some small changes. Overall excellent experience with this builder.

We initially went under contract with CastleRock for a house that was in the process of being built. After a couple weeks of progress and seeing the terrible craftsmanship and also having an unresponsive construction manager and sales manager we forfeited our contract. We found a KHov house under construction and the decided that was the house for us. The difference was incredible. KHov really takes pride in their build. Crafts were all great to work with and did a top notch job. If something was wrong KHov fixed it with no questions asked...Even after closing, if anything needed fixed (we had 2 windows that needed replaced and a scratch on the bath tub fixed) KHov came and got it repaired/replaced very timely. Our construction manager was Christian and Sales Manager was Brandi. I'd give each of them a 10/10... Very helpful and pleasant to work with. ... More

When working with Garrett through each stage we were always in the loop and informed on the process. The only feedback we really had was that during the building process we noticed one of the bathtubs didn't have a liner and sometimes urine was left by the builders. It was only disturbing because we would expect everything to be clean and new after moving in. Everything else was great and everyone had great and consistent communication with us. We especially enjoyed the design center process and how patient our consultant was with us while making choices.

Recently moved into our new K. Hovnanian Home! I want to give a big thanks to my construction managers Cary and Nomluis for really providing top notch service.