K. Hovnanian® Homes Reviews in Houston, TX

Love the home happy I chose khov

Customer service, communication, and professionalism

Agent and builder rep are very helpful throughout the purchase process

Everyone from the K.Hovanian team is great! I want to thank Shari (sales) for her great help and communication Kade the building manager gives detailed updates every week and answering all questions immediately. And Ms. Jodie from Mortgage was so wonderful to work with!!!she made the loan process so smooth for us. I would recommend K.Hovanian to everybody! Thanks again for the whole team!

The buying process was amazing and completely hassle free

Brandi was excellent and very attentive to our needs.

Noemi is the best sales consultant! KHOV is fortunate to have her on their team! Beau is also exceptional and responsive. Both gave me frequent updates of my build

Our builder was very patient and willing to help us as much as possible.

I love the responsiveness of the construction manager and the sales agent at Legends Bay. Awesome team

Overall Great Home and experience

He cares about the quality put into the job.

K. Hovnanian’s sales agent was professional, courteous, and knowledgeable. They did a phenomenal job of completing my home as promised.

Quality - Most of the materials used are not that reliable and below are some of major one's we found there is room for improvement; Kitchen: The cabinets had irregular dull finishes and it was brought up several times prior to closing and post closing. The reasons given by builder was about natural wood grain finish. I suspect that they have used sub-standard product to get the house completed and did not care about buyers purchasing due to market demand. We have noticed cracks on the upper frame and needs to be addressed by builder. Pre-wiring: This is major mess. The marketing team stated the house is pre-wired. But this has a lot of underlying issues. The wires do not terminate to control panel/mother board for security companies to hookup the uplink. The builder or the contractor who installed pre-wiring have no idea. The whole house pre-wiring is useless and we were forced to go with wireless sensors. Its a total waste of money. Bathroom: The bath tub had many chips and scratches. It was addressed several times and company walked in to fix issues. The real problem is if the scratches are on the bottom surface of the tub the scratches or chips cannot be fixed. Therefore, leaving the tub in poor cosmetic condition. The scratches on top of the tub was fixed but the repairs performed are noticeable. Exterior, The bricks had several chips not sure if it was during installation. But, the contractor could have taken care or discarded the bricks which had chips rather than installing. Builder was not able to fix the issues either. Backyard: The sloping was messed up and yard has noticeable dips to collect water. It was noted in inspection report. The pooling of water is persistent for 48 hours. The builder has been notified. Not sure, if this will be addressed. Trustworthiness- Recommend to talk to there upper management to get issues raised. There are prompt in responding. Value- Its a fair price for what we received. Builder is not setup to transfer benefits to customer. They just want to sell. I have had better experience with other builders. There is a lot of improvement which needs to be worked. Anytime, I would recommend trying out other builders besides K Hovnanian if you are buying house in same community. I did that mistake and my personnel take away is to explore other builders. Responsiveness - They respond on-time but issues do not eventually get sorted out the way customer requires it. I do not expect 100% but at least 70% issue fixed will satisfy any customer. ... More

I like the structure and the landscaping

Veronica is awesome and helped the process be quick and easy along with the builder Javier.

I would never again trust a KHOV home, the build quality is poor, the home is seeing so many issues, and in general the neighborhood consensus matches my issues.

The house is well built for track type build - they have a lot of detail in their builds. Their plans are good for older folks like us as well as first home buyers. The use of K. Hovnanian Mortgage was relatively easy as compared to other mortgages I have taken in the past. I would buy another KHov home. Nice job KHov all around....

Great job from all involved

Very helpful and very quick turnaround.

They know how to treat people and make you feel like family !

My experience was a smooth process with the exception of some hiccups from the Sales Counselor Pros:: Temporary Solution:Rectified situation regarding backyard by mailing seeds for grass growth to my address. Cons: Used Condescending Language which was offensive. I am a military veteran and she expressed from her experience most veterans would not get approved for a certain loan amount amount thus exceeding A mortgage amount. I was shocked and appalled. Then she proceeded to ask me about my annual salary. I thought it was quite distasteful and unprofessional. I would recommend that she educates herself regarding veterans and not placing stereotypical connotations regarding whether or not veterans can purchase homes within their affordability. Jumping to conclusions that veterans dont make a decent salary to purchase homes that she may deem out of their financial bracket is unacceptable. ... More

The entire process from signing the contract to closing date was good. The communication with the sales person, construction manager was very good. Hired a private inspector to review to 3 stages of construction and his opinion of construction quality was much better than many builders. Any issues that came up were resolved in a timely manner. But the biggest issue i had was network cabling for home network. The electricians pulled cat6 data cable. They used electrical boxes instead of low voltage boxes in the wall. The cut the cables in the wiring closet with only 30 inches exposed. The even pulled one data cable i paid for and them removed it when sheetrock was installed. They would not allow me to hire my own cabling contractor. The result was i had to rip most of it out and do it myself after closing. I do "IT" support from home and need a reliable home network. Building out a wired home network would have been much easier during framing but was not allowed to do so. Other than the home network problem the outcome of the overall build was pretty good due to the weekly verification of work and communication and initiated with sales and the construction manager. ... More

Everybody was on top of things and very helpful. It was a great experience as a new home buyer. Highly recommended especially with the help of Karen and Paul

Gary and Adrian were very helpful and accommodating. Great experience overall.

Sam & Shelby were phenomenal to work with, Shelby was very informative and extremely patient, She went above and beyond to make sure experience was great. Explained things well and was prompt with any issues or concerns we had. Sam was very down to earth and easy to work with. He went above and beyond to make sure house was built within timeframe and addressed any concerns we had. The community is decent and no qualms there,