K. Hovnanian® Homes Reviews in Houston, TX

In general, it was a good experience, an efficient process. The overall finishes of the house are good, and the promptness in responding to warranty requests has been timely.

We had a pretty nice experience throughout the home buying process, from the initial earnest payment, to the design choices, all the way to the final closing day. The people we interacted with throughout the process were very professional and knowledgeable about their respective work. The construction process however could be improved a little to be really great for the home buyer. For instance, our first builder representative resigned close to house completion, and although our second builder was great at picking up where the first builder left off (and even now still helps us with any issues the house has), it would've been great to stick with the same person the whole way through. The workmanship wasn't perfect, and we still found items that needed fixing even after closing, most of them were fairly minor (paint touch-up, missing caulking, etc.). But overall the main and important items such as insulation, electrical, plumbing, structure were constructed well and so far there hasn't been any problems after living in the house for a few months now. Overall our experience with both builder reps were excellent and helpful with getting any questions we had answered, or would at least get back to us with any questions they couldn't answer. We do believe that for the price we paid, the quality could've been a little better. The saving grace is the warranty that comes with the house so at least any issues found post-closing could be addressed through the warranty. In all, the overall experience was great. Just be sure to ask your builder rep as many questions as you can and don't be shy to voice something that you don't like, even if it's something minor. And if you're in a situation where construction is getting rushed right before closing day, be especially diligent with searching for any areas the building crew may have rushed through. In the end we're happy with our house and the purchase of it and learned many things along the way as first-time homeowners. ... More

Overall, things seem okay as we begin to live in our home. I see quality issues on on some things such as fencing, the shape our grass was in when we moved in (dead), and the wash out of the dirt in our yard after a big storm that wasn't replaced before putting in the grass. Unhappy with the fact that the bathrooms don't have a medicine cabinet or towel holders. Something new homeowners shouldn't have to worry about installing or ordering. After moving in and starting to put away things in the kitchen cabinets, I noticed they are not normal sized cabinets as far as width. I cook a lot and I have no space for my larger pots and pans. It's a problem. And lastly, there are no cabinets in the laundry room. One set above the washer would be relatively inexpensive, but be very beneficial to homeowners to hideaway laundry items. ... More

Lois and Kade did a great job taking care of us.

Fast process, love our new home.

Ismael went above and beyond to get us into our house as quickly as possible. Any issues that have come up since we moved in have been taken care of quickly.

This is the second time I bought property from KH. And this time is not that smooth. My first sales this time is Paul, and he didn’t let us know KH will have new section new my first property, so he tried to sell me the old section in the old area. We put the deposit, and later we found out the material they use for that property is terrible. So we just wanna they change them, but they said that’s approved by the county. Then we met Damaris, she is great and show me the new section. That’s what we want at the first time. Later we tried to get back our deposit, but they said there is nothing wrong with that house. Then we complain to the sales manager Amanda, she was very helpless and what she did is just covered Paul. Finally, we cannot get back the deposit but we still bought from Damaris. Actually, this time the buying experience is not happy. So I won’t suggest K. Hovnanian Home to the people around who wanna buy the house. ... More

This is my first home purchase and our sales representative, Ashley was amazing. She really made the process as easy and painless as possible. My only grief is that there was multiple damages to the wood floors and overspill in many areas. Thankfully, they were quick to respond to repair these issues.

Good Experience! Nice people! Great locations! But still found some issues after closing.

CHarlie had been super helpful.

project lead was amazing. She responded to every concern immediately.

Matthew and Buddy are very honest and trustworthy. Two very easy people to do business with.

It was a good experience with the builder's team. the quality is above average.

KHOV lived up to their high reputation!

I am glad that I chose KHOV as my first home.

K. Hovnanian’s sales agent was professional, courteous, and knowledgeable. They did a phenomenal job of completing my home as promised.

The house is well built for track type build - they have a lot of detail in their builds. Their plans are good for older folks like us as well as first home buyers. The use of K. Hovnanian Mortgage was relatively easy as compared to other mortgages I have taken in the past. I would buy another KHov home. Nice job KHov all around....

My experience was a smooth process with the exception of some hiccups from the Sales Counselor Pros:: Temporary Solution:Rectified situation regarding backyard by mailing seeds for grass growth to my address. Cons: Used Condescending Language which was offensive. I am a military veteran and she expressed from her experience most veterans would not get approved for a certain loan amount amount thus exceeding A mortgage amount. I was shocked and appalled. Then she proceeded to ask me about my annual salary. I thought it was quite distasteful and unprofessional. I would recommend that she educates herself regarding veterans and not placing stereotypical connotations regarding whether or not veterans can purchase homes within their affordability. Jumping to conclusions that veterans dont make a decent salary to purchase homes that she may deem out of their financial bracket is unacceptable. ... More

The entire process from signing the contract to closing date was good. The communication with the sales person, construction manager was very good. Hired a private inspector to review to 3 stages of construction and his opinion of construction quality was much better than many builders. Any issues that came up were resolved in a timely manner. But the biggest issue i had was network cabling for home network. The electricians pulled cat6 data cable. They used electrical boxes instead of low voltage boxes in the wall. The cut the cables in the wiring closet with only 30 inches exposed. The even pulled one data cable i paid for and them removed it when sheetrock was installed. They would not allow me to hire my own cabling contractor. The result was i had to rip most of it out and do it myself after closing. I do "IT" support from home and need a reliable home network. Building out a wired home network would have been much easier during framing but was not allowed to do so. Other than the home network problem the outcome of the overall build was pretty good due to the weekly verification of work and communication and initiated with sales and the construction manager. ... More

I’m happy with my Home and would recommend KHOV to anyone. Garrett their construction manager is amazing, he was great and honestly he is the main reason why I would recommend them.

It was a good experience

This Builder was amazing, they made the process super easy and smooth, the people who were helping us through this did an amazing job taking care of us, answering emails, questions, and phone calls every step of the way. We love the home would highly recommend

The Sales Team and Construction Manager are professional, responsive, and friendly. The Corporate personnel are difficult to work with, scheduled closing and walk through at same time, and could not be reached easily.

Andrew and Terence were very responsive to our family needs and requests.

We have had prior experience with KHov in a different market here in Texas. The staff here have all been very helpful along the way. From Leonard and Iman at the sales office to Carlos the superintendent, all have been very nice and responsive. The different subs involved are simply here to get the job done in whatever way is efficient. It has not necessarily been skilled or appropriate. Paint and drywall were the worst. When the home buyer has to go through the home with blue tape, there is a problem. We spent too many hours doing someone else’s job in order to get it done properly. The AC will need additional adjustments in the coming months because we were dismissed prior to closing when we voiced our concerns. Arches and walls are crooked in many main areas of the house. This can’t be corrected now. And should have been addressed prior to finishing the drywall phase. The drainage swale adjacent to to the home is a small pond harboring mosquitoes. We understand this is a developer responsibility but KHov also owns the lot/home next door and holds some responsibility also. Carlos was very helpful in getting our fence straightened after a recent wind event just after we closed. But if the adjacent ground were more stable, there may not have been an issue. There was no issue on the other side of the yard. The house was allegedly cleaned prior to closing but it really wasn’t. We have had to clean all the toe kicks under the cabinets even though this was on a list prior to closing. Overall we love the home. But yes. The experience could have been better. ... More