K. Hovnanian® Homes Reviews in Houston, TX

First of all, we are enjoying our new home! We have recently had A/C issues and the warranty policy came through but, it took them a week to resolve the problem. And another issue is why would the builder install 24” doors going into the bathrooms? We also had a water leak issue at the water meter in which we had to hire a plumber to fix and turned requests for reimbursement along with video to water supply company and have not received any response! Yours sincerely, Kenneth and Stacy

The homes are beautiful, but everything was built cheap. Materials under was the cheapest materials ever.

I bought my house from K Hovnanian in 7/2022. The process was easy and swift. Although a few minor paint and scuff flaws, the foundation of the house seems it was built to last. Sales and builder agents are responsive and helpful.

My home buying experience has been pretty easy with the folks at K. Hov. It helps when you have your items in line and can make the process smoother for all. All of those I encountered during this process were very communicative and polite. Given the times we are in, a little kindness goes a very long way. I owe a few folks a THANK YOU gift!!

The Sales team members in our sales office are fantastic. As well as the Construction Manager. They were awesome to work with. In all honesty, I feel the over all community and surroundings could be improved especially with the high taxes that we have. It is surprising that my relatives in Cypress that live in the established neighborhood of Longwood pay over a thousand less in taxes a year. I thought with the trailer community across the road that our taxes would be reasonable and much less than they are. My urgent situation now is dealing with the warranty on our home. We already have a big issue with our roof and contacted the warranty company and they wanted an email. That was last week and we still have not heard back. This is concerning because we have ripples and concave spots in our roof. How can we get this taken care of timely? Especially if there is underlying damage? ... More

Love the salespeople, and neighborhood the homes are in

Appliance are not the good quality that many will prefer. And tell your builder to stop promising and fail. Home is all about trust. One should be able to trust the builder of his home!!!

I highly recommend people to this company

I really like the way the style of the home, the workmanship was not up to par for the price. I still have things pending. The sales person and loan officer were great did everything to get me into my forever home. I am sorry to say that you can really tell how rushed they must of been to build the home. Nails sticking up on carpet stairs, caulking in whole house separated from parts of the wall, parts of fence not nailed, baseboards must of been painted after texture of wall was done because you can see the texturing into the base boards, I had to realign a lot of the doors myself so they would shut. ( I fixed because waiting and having people in and out of my house is not ideal, and most of the time they would show up or tell me they’re stopping by in an hour or so. Not even taking to account that most people like advanced notice. There are more things I had found that needed attention, but honestly I feel like they think I’m a pain in the side, and I feel bad. Now again the style the openness of the house is ideal, I’m in my sixties so do hope this is my forever home. I try not to be too picky, but homes are not cheap, I’ve had new homes before and really have not had this many issues. I imagine that with the way this area growing so fast that the worker are rushing and details are missed. Please know I do love my home I really just wish all these things were fixed in a timely considerate manner. I have taken pictures of some of the issues. Again the sales staff, the style of the home is are great. ... More

House has a great layout. Material used for doors is really bad. No quality inspections were done by builder otherwise they would have noticed some obvious issues in the doors and walls. Once warranty claims were issued, took forever to address the issues. There has at least 3 different people that I have explained the warranty issues. With the price paid for the house you can expect better quality material and a better response to warranty claims.

The process with the mortgage lender was flawless. They were amazing and everything was super smooth and easy. The building process and our sales agent however were awful. We were initially sent to look at the house we built due to the fact that it had large closets, because we have 4 daughters and desperately needed closet space. Come to find out, they ended up taking in a very large portion of one closet due to HVAC which was not like that in the model home, that was was showed to us as their selling point. Secondly, we had to have inspectors out twice to go over issues that needed to be corrected. We were completely ignored when we would bring anything to attention that needed to be addressed. There was a poor excuse for everything. Huge gaps behind the window trim where you could see through into the house that we had ti fight to get fixed. Trash in the pex lines. I was told if it caused a problem later on I could feel free to cut the dry wall out and repair it! Numerous places with cracked hardi plank, drip edges not installed correctly, front door knob doesn’t work, numerous places where they had to go back in and cut huge pieces of dry wall out because the tradesmen weren’t scheduled in a correct timeline. The dry wall guys dry walled over all plumbing and then the plumber had to come back and cut numerous holes to find the plumbing. Also had to cut out our shower wall tile because they tiled over the plumbing and had no access to it. The amount of backtracking was ridiculous. Had to close on our house with missing appliances. No suite refrigerator, microwave or dishwasher. The kitchen dishwasher was defective and flooded our kitchen the same day we moved in. Took another month to finally get a dishwasher in the kitchen. A month after closing to get any appliances at all in the suite. Not to mention they kept coming to install them and bringing broken appliances and waking up my baby every time, as that room is the babies room. They ended up bringing one appliance that was the wrong color and doesn’t match the rest. We were never offered any type of compensation for their short falling or inconvenience to us. When we realized we were never offered grass, we inquired about it and initially we were told to purchase it separately because it would be thousands cheaper than purchasing from KHOV. That was false when we got the quotes the same day that we asked the sales agent about grass. So then we told her we wanted to purchase from KHOV. We were then told it was too late to purchase. Telling us it would be thousands more was her way of trying to cover up her mistake. After some back and forth she agreed to an addendum to add grass. My yard was left with and ungodly amount of razor blades, trash and nails. This was supposed to be a wonderful experience for my family and it was anything but that. My kids can’t even play in our own yard without shoes because of rusty nails and trash. KHOV has really gone down hill. They are quantity over quality and take zero pride in their work. It’s absurd to pay 400k for a home that was built so poorly and the employees have zero pride in their work. I would definitely not recommend KHOV to anyone. ... More

It’s been a journey to our home and with KHOV everything fell in place just right. Highly recommended.

Good service and great job

Overall Good Experience with K. Hovnanian Homes!

I love my home. Noemi, my salesperson and Cary, my construction manager were attentive and kept me updated on the progress.

Construction manager did a great job updating us throughout the build process.

Excellence to the finished work, I love the quality of job done. Awesome!

good.

This rating is ONLY for the Project Manager!!! The lenders were good as also.

I had a great experience building my home with Khov. Matt was very attentive and fixed any issues I saw immediately. I’ve been living in my home over a month and have no complaints. Quality seems to be great! The only reason I did not give 5 stars is because of the mortgage team. I was not impressed and would never get my loan through them again.

The staff always answered my questions and were very helpful. I chose to finance with them and you may have more of a stressful time if your income is nonstandard. The only other thing I didn’t like was that I felt pressured to close by the end of the month, but I know each month costs money for somebody. Overall, I would not hesitate to do business with Khov again. The whole process was helpful and informative. Even after you purchase the house, they continue to check in through text or email to be sure that everything is going as expected. You don’t get that with a typical home purchase.

We had a pretty nice experience throughout the home buying process, from the initial earnest payment, to the design choices, all the way to the final closing day. The people we interacted with throughout the process were very professional and knowledgeable about their respective work. The construction process however could be improved a little to be really great for the home buyer. For instance, our first builder representative resigned close to house completion, and although our second builder was great at picking up where the first builder left off (and even now still helps us with any issues the house has), it would've been great to stick with the same person the whole way through. The workmanship wasn't perfect, and we still found items that needed fixing even after closing, most of them were fairly minor (paint touch-up, missing caulking, etc.). But overall the main and important items such as insulation, electrical, plumbing, structure were constructed well and so far there hasn't been any problems after living in the house for a few months now. Overall our experience with both builder reps were excellent and helpful with getting any questions we had answered, or would at least get back to us with any questions they couldn't answer. We do believe that for the price we paid, the quality could've been a little better. The saving grace is the warranty that comes with the house so at least any issues found post-closing could be addressed through the warranty. In all, the overall experience was great. Just be sure to ask your builder rep as many questions as you can and don't be shy to voice something that you don't like, even if it's something minor. And if you're in a situation where construction is getting rushed right before closing day, be especially diligent with searching for any areas the building crew may have rushed through. In the end we're happy with our house and the purchase of it and learned many things along the way as first-time homeowners. ... More

Ismael went above and beyond to get us into our house as quickly as possible. Any issues that have come up since we moved in have been taken care of quickly.

KHOV lived up to their high reputation!

K. Hovnanian’s sales agent was professional, courteous, and knowledgeable. They did a phenomenal job of completing my home as promised.