K. Hovnanian® Homes Reviews in Charlottesville, VA

From our initial meeting to closing date our decision to live at Four Seasons in Charlottesville has been beyond satisfying. The people with whom we’ve met have been knowledgeable, professional and committed to making us happy purchasers. They were successful! We love our home, community & neighbors.

The floor plan was perfect for us and we are so happy we selected K Hovnanian. We love our beautiful home. The entire process was easy and we did much of it online since we didn’t live local we would have preferred a paint upgrade if it were offered since the contractor grade is not great. The builder team was organized and carefully scheduled. We knew just what to expect next and knew when to expect it. The community manager was excellent and has a real attention to detail.

Home came in on time and was kept informed by Don during the process.

Tanner was outstanding! He was a pleasure to work with. In the building and construction phase he was organized and kept me informed in each phase of construction. Clear, concise in answering my questions, always willing to assist. Professional and knowledgeable. He is truly an asset to the company and should be promoted to higher rank and responsibilities. In the contract, selection and availability of options Susan was not always well versed on availability or options. I feel as some options were available to me that I was not made aware of and would have wanted to have in my home that I did not get. ... More

Sales staff was good and are limited to what they can share. Craftsmanship with the building process is not at the level I expected. Some corners have been cut with the interior of the structure. The unfinished garage has numerous flaws in the workmanship. Significant amount of money spent on upgrades that don’t live up to an upgrade with split wood and damaged or unfinished materials.

This is the first time my self or my wife have purchased a BRAND new home. We have owned 2 other homes but these were ''as is'' purchases. There are pros & cons to both. I will first say that K Hovnanian has obviously done a lot of work & put a ton of thought into making this process go as smooth as possible. And for the most part that is what we experienced. I would suggest that KH help NEW home buyers understand there is a pretty big difference if they've never purchased a NEW home. We would have made different choices in upgrades had we had a clearer understanding. After al the choices were made and we signed on the bottom line ( shocklingly stressful) the build was great, the sales people (Don) were on it, sending pictures, updates, calling and they finished ahead of schedule! Love that part. Then came the 'punch list' close. They were VERY thorough, covered everything. We could'nt wait to get moved in. We come to close day and the punch list isnt finished...but we're closing! We still closed ...my suggestion don't close until you are 100% satisfied...otherwise they get so busy moving on to the build of other homes you get forgotten ( or at least it felt that way) It is simply to difficult to pull a tradesperson off a build to fix a door or paint some trim...I get it. But it has not been fun since we closed trying to schedule these things, having to miss work , wait all day for someone to show ( or not) or have the wrong tools and have to reschedule it! We've been in nearly 4 months and still have things that need fixin. But that is part of the NEW home purchase. We love it. KHov is really a great company. There's always room for improvement, right. In my company, it gets chaoticly busy at times and the simple small details get overlooked. happens . Glad we made the decision to move here and use KHOV , bottomline 9.5/ 10 ... More

The folks at KHOV delivered as promised and on schedule.

We had a very good overall experience with K. Hovnanian from sales through close.

Love the house and the community. Staff was easy to deal with, and makes things right. Like most builders these days, though, First Time Quality has been sacrificed in favor of cost and schedule. Very responsive to warranty claims, but at this price point I wouldn't expect to have any. Also some logical options/upgrades for a 55+ community (e.g. washer/dryer pedestals, in-ground sprinkler systems, etc.) weren't even offered. They're "win/win" for the buyer and the builder, a markup without additional labor! Not a logical business decision. That said, house, location, and community are great. ... More

Hadn’t bought a home in over 30 years. KHOV made the experience as easy as possible. They are quick to respond to any issues we’ve had with the home. Very happy with our purchase.

After being in my new home for a few months, I am really noticing the poor quality of the finishing process. The final paint jobs, both interior and exterior, are not great and will have to be redone sooner than expected for new home. For an over 55 community there is a surprising lack of standard items which I would have expected-such as hand rails in the bathrooms and hand rails on outside porch steps on all models. Some options are available for extra cost at time of construction, but others have to be installed separately by the owner. I know these are mass produced houses, not custom homes, but if KHof is going to build for an older demographic, some items should be included as a matter of course. I get the impression that is it's not required by the specific state law, then it will not be offered. ... More

The design and location of the home are excellent, just what we wanted. The building experience was limited in terms of choices and there was little flexibility about anything--We couldn't even ask them to leave something out if we didn't want it, we just had to remove it later ourselves. The workmanship seems to be good generally, although the drywall and painting finish work was OK at best. The builder does respond quickly to problems after the sale.

I have had one major issue with the house and the warranty executive was dismissive and unhelpful. Luckily the construction team took my problem seriously and fixed the issue, I.e. no insulation in the house! I’m concerned about working with warranty again as the representative was disrespectful. Other than that, I’m happy with the house and the sales department was very good.

K.hov is incredibly responsive about fixing problems, but the problems are legion. Electrical issues lead the way for my house. I'm now on a first-name basis with the electricians. Materials are, overall, inferior, and workmanship is poor. Maybe if they weren't in such a hurry to build, they'd take more time to do it right the first time.

These houses and the craftsmanship are mediocre at best. They are thrown up and sloppy. I’m sure after moving in and how cheap the materials are and thrown together that it is like fast food processing at $400k plus.

Unfortunately, our experience was just a little nailbiter. The timing of our unfortunate situation has caused us financially, However, we do commend our sales rep Don for helping us through this situation. Sorry this couldn’t be a better to review because we love our home!

The design process would be enhanced if interior wall color was a choice. The drywall finish, ie, smooth, is poor. They also have problems around cutouts in drywall. Many pointed out issues have NEVER been fixed. The lots contours leave a lot to be desired which is not helped by poor sod installation. Many issues have been fixed but many remain in need of resolution. The roads have drainage issues because many drains are non-functional.

We have ants and small flying insects in our house. I believe they are coming in where the calking is insufficient and under the baseboards. I told Nate about this and he gave us one ant trap. The inside doors have spaces on either side of them where the light comes through. I was told this was the way the doors are made. We've never been in a house where there were spaces like this. At least two months ago we told Ram that we needed better weather stripping under our front door as the light shines through and insects can come through and in the winter the cold air will come in. Nothing was done about it so I again went to Service 123 @ Khov. Kevin agreed that it needed fixing and requested that a door man come to fix it. He was supposed to come over a week ago and to date has not come. Nor has he called. We also have a problem with the plumbing in the guest bathroom. There is not enough pressure in the shower so water comes out slowly. The hotter the water, the less pressure. A plumber came to check it and put in a new shower head. That did not make a difference and since he came the water in the bathroom sink has much less pressure. It used to work great before he came. ... More

Full disclosure: my wife and I have extensive experience in buying and building houses. We have a complete and thorough understanding of the entire home buying/building process. With that being said, we will never use this builder ever again. With the exception of our sales associate (who was the third one we encountered, and she was phenomenal), there is not a single facet of the process that we are happy with. I cannot convey my true feelings for this company and it's employees for fear that they would have grounds to sue me for slander, so I am forced to continuously mutter the mantra of "I will never use this builder ever again." And I won't. Ever. ... More