K. Hovnanian® Homes Reviews in Washington, VA

My experience with K.Hovnanian overall good.

Having never purchased a model home before it was a little different. As far as the house goes, the quality of materials and quality of construction met or exceeded our expectations.

Project manager was very responsive. On a weekly basis he updated us on what had been completed and would would be completed in the upcoming week, keep us informed.

Builder was excellent to work with especially after we moved in to our home.

So far I am enjoying my new home and any issues are being addressed.

For the most part I am satisfied with our new home. The project managers and sales guys were the best part of this experience. They were easy to work with, responsive, helpful and very competent. The corporate side was not so good. They did not work with us on any small changes we wanted to make no matter it didn't effect the house. Very inflexible on just about everything. If it wasn't for the sales guys and PMs, we probably would have walked away from the house. The standard interior options they give are a joke. And upgrading anything is very expensive. Add to the misery, the upgrade options are limited. Best of a bad situation. You can choose the standard options if you want to live in a expensive low rate hotel room. They force you to upgrade everything to make your house look like the 600k house it is supposed to be. The paint is terrible quality. If you look at it wrong or think about touching it, it marks up and if you try to wipe it the paint comes off. The corporates would not let me buy better paint. Now to have have the interior repainted, on a brand new house, will cost 8k-10k. The driveway, though paved is insufficient unless you have only vehicle. We will see about the sod....they are replacing a significant portion right now. I dont know if the landscapers put much effort into the job. Throwing sod down and not preparing the ground seems a waste. It looks good just long enough to close. Again, the PMs and salesmen have worked hard to make right what issues I have had since closing and have gone out of there way in that regard. The 4 star rating is for them and them alone. ... More

More attention to details would improve the experience

quality of workmanship and materials are really good. communication is really poor rather than that over all its good.

The home buying experiencewas strong for the most part, but communication was severely lacking from our salesperson, Joe, at times, and that somewhat soured the buying experience. But we do appreciate Casey, one of the construction managers, who went the extra mile for us prior to our settlement and orientation. More importantly, we've had to report a dozen or so small repair requests since moving in within the first three months, and while about a third of them have been fixed in a timely manner, most have not, despite our 1-year warranty. We've had to chase down staff to follow up on repairs. None of the faults have been major, except a leak in our master bathroom sink (the drywall had to be pulled out, and it has gone unrepaired for months). The paint on the walls is extremely thin, so it's incredibly easy to scuff or dirty the walls, but overall we're grateful every day for a house of this quality at the price we got it at. ... More

Responsiveness to issues is hit or miss. Sometimes its immediate, and sometimes I have to track down and pester people to get the problems addressed.

Sales people and on site construction supervisors were professional and responsive. Finance personnel were were not always professional and somewhat none responsive. Overall good experience.

We hear loud noises walking on the upper condo which is unbearable. Floor should have better noise reduction system.

Good overall. Everything is good quality, just some things a little rushed, but they're responsive with the fixing. Only downside is the price, as it is everywhere. Overall 4/5. Free upgrades I think it deserves for the price: installed smart thermostat, smart doorbell (so it's easy to replace), and at least one HVAC vent in the loft, since it's quite the pricy upgrade and it gets VERY hot in the summer, and VERY cold in the winter. My AC unit unfortunately doesn't heat/cool at the moment, so I might be extra bias on that one.

Karen was very responsive to all issues raised.

Too soon to evaluate the quality of materials. Only been here three months. We are concerned that much of the structure of the latest building being built needed to be torn down and is scheduled to be redone.

The sales process was handled by Russell very well with weekly photos of the building progress. The closing process went OK. The Builder did not have the county permit on the day we closed therefore we could not get our keys to our new home. The Builder also failed to provide proper documentation to the Post Office to validate all the new addresses at this location. We are still having problems with companies unable to update our new address in their systems. Our address is NOT in the US Postal Service data base. The condo is what we expected. Overall, we are glad to be in our new home. ... More

The surrounding residential area is quite quiet, and as a residential area, there are many convenient facilities, which is quite nice.

Overall we had a good and professional experience however an incident occurred that delayed the closing that we were never in the loop off.

Overall was a good experience. At our unit the the builder did not get high quality materials. All the doors are unpainted ,also some walls find unpainted.

Overall experience was okay the sales person was extremely helpful and knowledgeable and the construction personnel tried their best and were responsive to problems

It took 2 months longer to close that we anticipated.

This is my 6th home. I have to say Richmond home builders gave me more value for the money. little things like larger entry doors, lights over every shower, trim around every window, blinds included with the purchase. more flexibility with requests. Everyone I worked with was professional and did the function they were assigned. I will say that Karie in the mortgage section spent some quality time with me and i appreciate her for that. The reason my overall rating is not top notch is all but one of the issues that were on the punch list from closing are still not completed. I have spend 6 weeks waiting for the contractors to show up. Schedules and been made for the last 5 weeks and every week no one has showed up. I have spoken with the Warranty section every week with the understanding that i would be contacted back. That did not happen. The last call I made the warranty section gave me the direct numbers so I could the contractors myself. I did spoke with them and was told again that i would be hearing back. Again nothing. Spoke with Carmel she stated that she was going to get in touch with Mike. from warranty . So I am waiting to hear back.. Again. ... More

The drywall finishing inside the house looks good…but on the garage it is the worst I have ever seen. It would be better to not do anything, like for me that I choose finish the garage would be way better.

Good company and easy to work with.

Loan process was very good. First time I’ve seen flat paint in kitchen and bathrooms, usually semi-gloss. Just a few towel racks.