K. Hovnanian® Homes Reviews in Washington, VA

More attention to details would improve the experience

Though we have owned several homes this was our first brand new home. It was completed almost 6 weeks ahead of schedule which we were not really prepared for but the home turned out beautifully. Unfortunately, accompanying services were not ready. We did not receive mail service, garbage pick up, and internet/TV service for 2 months after closing. Living without these amenities proved challenging and sometimes frustrating. Service from the recommended title company, Eastern National Title Agency, has been pitiful. Though we paid cash for the home, we still have not received a title or even a response from them after writing personally to Nelson G. If it wasn’t for the professionalism of your sales staff we would not be happy buyers of our 1st brand new home. ... More

I had a good experience with the builder, but make sure you have them work closely with you as to when your new home will be available so as not to experience any unexpected or unannounced delays that could impact your planned move in. Additionally make sure you have any problems you encounter before and up to move in well documented by the builder so that you have a basis for follow up should the problem result in subsequent issues that need to be addressed and corrected. The builder's 1 year warranty is a welcome and helpful package to have.

Working with Joe and James was a pleasure

I had a great experience with the sales offices - especially Joe. They listened and answered questions over and over again each time I asked with a smile. The construction team - especially James were amazing. Going above and beyond to ensure that we were satisfied with the work being done to the house. The only unpleasant experience was with the mortgage company through Khov in particular - Andrew. He was very unprofessional and did not have the knowledge and background to assist with a purchase that started in November and completed in July. Overall I would work with Khov sales and construction again in the future! ... More

K. Hov is based on production. There are things that should not be encountered in a new home. We noticed some contractors work on what is best for them and not the esthetics or the home. Investing in contractors and having enough contractors to work in a home would be beneficial so they can deliver on time and to your standards and reputation. We foresee having issues with water setting in one area of our backyard. Please note, Jamie was a pleasure to work with and he was ALWAYS responsive. He is a really hard worker and gave us the best experience with him. Every K. Hov employee we came in to contact with were great. ... More

My experience with K.Hovnanian overall good.

Project manager was very responsive. On a weekly basis he updated us on what had been completed and would would be completed in the upcoming week, keep us informed.

Tricia, Art and Kristen have been excellent! We have found some of the workmanship to be a bit shoddy. We feel certain that the issues will be corrected.

Very happy with our purchase and the home that was delivered to us.

Good. But at the same time. I would like to have choice for: using Gas or Electricity or both. For the A/C and Heater.

I had a great experience with khov construction and home warranty. Craig and Matt were so nice and would always go the extra mile to help customers. Everett from the home warranty was also a gem. My experience with the sales office was good at times, but I found my sales point of contact to not be fully trustworthy. My realtor and I had to follow up to get responses and the poc often said he wouldn’t bring our requests to management since he knew they would say no. I would say your experience depends on who have as your pocs. If you find a way to contact khov construction on your needs, I think you’d have a better experience. ... More

Having never purchased a model home before it was a little different. As far as the house goes, the quality of materials and quality of construction met or exceeded our expectations.

So far I am enjoying my new home and any issues are being addressed.

For the most part I am satisfied with our new home. The project managers and sales guys were the best part of this experience. They were easy to work with, responsive, helpful and very competent. The corporate side was not so good. They did not work with us on any small changes we wanted to make no matter it didn't effect the house. Very inflexible on just about everything. If it wasn't for the sales guys and PMs, we probably would have walked away from the house. The standard interior options they give are a joke. And upgrading anything is very expensive. Add to the misery, the upgrade options are limited. Best of a bad situation. You can choose the standard options if you want to live in a expensive low rate hotel room. They force you to upgrade everything to make your house look like the 600k house it is supposed to be. The paint is terrible quality. If you look at it wrong or think about touching it, it marks up and if you try to wipe it the paint comes off. The corporates would not let me buy better paint. Now to have have the interior repainted, on a brand new house, will cost 8k-10k. The driveway, though paved is insufficient unless you have only vehicle. We will see about the sod....they are replacing a significant portion right now. I dont know if the landscapers put much effort into the job. Throwing sod down and not preparing the ground seems a waste. It looks good just long enough to close. Again, the PMs and salesmen have worked hard to make right what issues I have had since closing and have gone out of there way in that regard. The 4 star rating is for them and them alone. ... More

Disappointed in some buying experiences with KHOV. But overall we rate it a 4 star.

Some things I like and some I dont.

The company should be more upfront with answering questions, pertaining to the home building process.

My home is solid and tight and overall lovely but the details, the ones you pay big for because they are lumped in packages or you were charged for making a modification, are sloppy and/or missing. Upgrading a room means paying for the layout, not upgraded materials as you will still pay for those at the design center. The design center offers a few options only, especially at the grade 1 and 2 levels. Even when upgraded, things such as knobs, kitchen faucets and shower doors are extra. The electronics office, picking out internet/automation/lighting/securtiy systems is super high pressure and not enjoyable in the least. Both design center and electronics were beyond slow at getting the materials to the me/office putting my build behind schedule. The building though was efficient and fast. Once built, the trim work in the home is sloppy in areas. Things like nicked wood or raw edges on trim are covered in spackle and painted over. Nails showing or popping through wood, and cracks in cabinets are left unattended...it's careless construction in what could be a perfectly beautiful home. The landscaping is basic and done with very inexpensive plants, cheap trees, too many shrubs. Overall, I do like my new home and the people I worked with are very nice and helpful. The salesman was charming and responsive, the construction managers are all informative and helpful. I would work with the people again but likely not get another khov home. ... More

quality and finish of house is not as expected

We hear loud noises walking on the upper condo which is unbearable. Floor should have better noise reduction system.

Good overall. Everything is good quality, just some things a little rushed, but they're responsive with the fixing. Only downside is the price, as it is everywhere. Overall 4/5. Free upgrades I think it deserves for the price: installed smart thermostat, smart doorbell (so it's easy to replace), and at least one HVAC vent in the loft, since it's quite the pricy upgrade and it gets VERY hot in the summer, and VERY cold in the winter. My AC unit unfortunately doesn't heat/cool at the moment, so I might be extra bias on that one.

The surrounding residential area is quite quiet, and as a residential area, there are many convenient facilities, which is quite nice.

Overall experience was okay the sales person was extremely helpful and knowledgeable and the construction personnel tried their best and were responsive to problems

Good company and easy to work with.