K. Hovnanian® Homes Reviews in Washington, VA

Until you actually live in a home for a while, you don’t notice all of the issues that escape you on your initial visit. Walls were not properly prepped prior to painting. I use blue tape so as not to put marks on the wall itself. When tape is removed the paint comes with it. Painters were sloppy while around trim work (paint on floor). Front door casing not level which allows light and air in. Cheap vinyl flooring. Cracks in ceiling where tape is coming loose. Little things like this annoy me because it appears there is no pride in what is produced and supervised.

Overall an ok process. The initial paperwork for the condos was an alright process, but the price jumped up $5k at last second before we committed to buying. This was due to someone else buying a condo in the unit before we signed. During the home décor phase, the specialist was really nice and gave us a ton of useful suggestions on what to include in the new home. However, there were some selections I believe that should have come standard with the home rather than an upgrade since it was marketed as a "Luxury home". For example, you will get a garage door but a garage door opener + remotes will cost $800 on top of the lot price. For the kitchen, you'll need to upgrade to get a gas stove top. Any cabinetry will require you to upgrade to level 2 in order to get hardware (handles) installed. I believe small things like this should be the baseline - not an upgrade. The builders usually gave us a weekly update on the construction of the home. We did have a construction delay of about 2 months due to COVID & labor shortages which is understandable. Though they did have a last minute 2 week delay in closing which was frustrating as it extended past my rate lock period and costed me an extra $1k to hold it. Whenever we did the pre-dry wall inspection and golden key orientation the builders were always super nice and informative, can't say enough good things about them. The model home staff on the other hand wasn't always the friendliest or the most coordinated. One time we wanted to show our family the condo we were buying while it was being constructed. We called ahead to make it was ok with the staff and they reassured us we could stop by for a visit. Once we got there the staff didn't know we were coming and rudely said that we may not be able to visit. After verifying the builders were not busy in the home, we were eventually able to take a quick tour. The mortgage office ok, but often their rates were not competitive with others. The additional "builders bonus" you get if you choose their mortgage company comes at the expense of an increased interest rate which was not explained to me until near closing. The loan fees were also generally higher than other companies, which reduces the "builder bonus" actually going towards your mortgage. After moving in, the condo was overall fairly nice and is in a great location for us. There was one issue that was not fixed after the final walk though and after we had already closed on the house: the ceiling prewire bracket was much lower than the ceiling, which isn't a big deal. The warranty person was easy to work with and quickly sent workers out to fix it without a charge. We also had issues getting trashcans. For some reason our information didn't get passed on to the HOA which caused a 3 week delay in us getting the cans. After now living here for about 2 months we did experience a few other issues: a broken microwave, a missing hot water shutoff valve, and a toilet paper holder that was too close together. The warranty team again was easy to work with, dispatched the right people within a reasonable time, and at not cost. They've been great throughout the process. We've also noticed the paint chipping near corners of walls, but that's most likely due to the settling of the house. They do offer a free touch up kit, and I think they offer to retouch the house at the 7 month mark after the house is done settling. Overall, there were a lot of small things that ultimately culminated in a less than ideal experience. Some of them can be attributed to COVID and labor shortages like the delay, but then there are small quirks like the house upgrades that really should be the baseline. The end product has been great to live in, but in the future I'd be hesitant about going through this process again. ... More

The buying process with K.Hovnanian was straightforward. The Sales Team was attentive throughout the entire process and the Design Team followed through with all our desired options. We received weekly updates during each build phase. The Build Team was able to address a majority of the home's cosmetic punch-out list. They gave a thorough walkthrough of the home's systems and provided tips for us down the line for home maintenance. Things began to stumble towards the tail end of the transaction. A lack of communication between The K.Hov Teams caused confusion during site visits. The Home was not clean for our Gold Key Orientation and we did not see the final state till closing day. It's been over a month since we've closed and we have not received trash or recycling bins. Our latest affair was a potential plumbing issue. There was a vinegar-like odor in our basement which was causing us to cough. It took over a week to get a plumber onsite for a suspected water leak. No water leak was found but rotting food was uncovered behind a wall near our drainage pipe. The Home is beautiful and in a great location but major issues slipped through quality checks. ... More

The builder met each milestones in the construction process. Builder informed us of any delays and was able to make the lost time to complete the house on time. On few occasions, we had to follow-up with the builder.

The process was pretty smooth throughout. The builders themselves did a wonderful job. The home is absolutely gorgeous and I love it. The liaison/realtor was excellent. She did a fantastic job throughout the entire process. She was incredible with communication and keeping us up to date. Any company should be proud to have her. Now the issue is there was a grading issue that the company had with the city, and the VP of construction failed to inform his team of. The builders and everyone else on the typical level you would meet with had no idea of the issue, and they all said we could build a fence. The evening before our closing date we got a call that informed us we could not move in due to the city holding the occupancy permits due to said issue above. The team had no idea and very quickly went to work on finding out what was wrong. Finally after two days of the VP supposed to give me a call to inform me of the issues, he stated he knew of the issue and that we could not build a fence. He also blatantly admitted they gambled with the revised plans being accepted in time for us to close instead of informing the customers that there would be an issue at all. Very poor communication from upper management and even to their own teams. The accounting and legal team didn't know we weren't closing on that until I reached out to them to inform them as they were waiting for us to show up for closing. Finally agreeing to the cities wishes of installing drain piping we were able to close two months late. This may have been a one time thing. I know their liaison/realtor I worked with is amazing and the only reason we did not walk away from this house. Again the home itself is absolutely gorgeous and I love it. ... More

We would recommend you look around. We do not recommend these new homes. The builder has little respect for the homeowner, very different from what they would like you to think. However, their project manager on site and K.Hov warranty manger are the only reason we can give them any stars! The go beyond the call of duty when helping and fixing any issue we have. They have a very hard job, cleaning up mistakes made, and they both do it very well, with patience and kindness! There are better built homes for the price. We cannot recommend this builder anymore, especially after blasting that they did not warn owners about. They do not have any respect for the homeowner, and it shows through their sales staff and the upper management who make the decision! And last, these homes sit on train tracks that run nonstop, especially during sleeping hours. Our house has many issues, and it is so much work trying to keep up, we can't even unpack and enjoy our new home. ... More

First, I would like to highlight that Tara and the Construction Team (Tony and Nick) were AMAZING throughout this process. Tara has always made herself available even after we moved in to assist with any issues we had, and so has Tony and Nick. While we expected the normal hiccups that come with a new build, we did not expected the Homeowner Services team to have such little compassion for a pretty serious electrical issue. After reporting a recurring electrical issue, we were told the issue was fixed. We then left town for 4 days only to return and find our fridge and freezer completely without power and everything inside spoiled. Our two-month old baby lost 500 ounces of breastmilk. When we reached out to the Homeowner Services team, Derek and Mike, we were met with little compassion and no accountability. They later explained that there were issues with the breaker being overly sensitive, but this break was required by county code. An enhanced breaker was later installed. However, KHOV refused to offer any assistance for the items lost and the Director, Mike, didn't even offer an apology.. only explanations focused on policy and technicalities. KHOV told us the issue had been fixed knowing they were dealing with the overly sensitive break issue in multiple homes. They could have at least warned us that it could happen again and explain the breaker issue to begin with. Secondly, we aren't too satisfied with the HOA Company (National Realty Partners). The monthly expense for HOA is pretty expensive, yet we have no street lights or dog stations. We also were told the clubhouse will not be ready for another year. Overall, the home buying experience was great. The quality of the work is pretty decent as well. If only things worked as they should. Not sure if I would recommend anyone to KHOV, and we certainly would not use them as builders again, simply because of the lack of compassion from the Home Services team. ... More

When you build a home in 4 months, don't expect quality craftsmanship. Lots of interior issues - drywall/paint defects. Landscape is a 3/10 at best. Sprinklers not sitting flush with the ceiling. Lack of customizing. Overall, I wouldn't pick a KHov build for our next home.

There is too muc turn over and issues are not resolved. There were short cuts made and many mistakes. The garage door has never been fixed. Orlando and so many other good people quit because they were overworked and underpaid. The buyers all suffer as a result.

The poorest quality home I have ever bought. It was supposed to be new but the quality of the crafmanship leaves a lot to be desired, specially the painting job, sloppy and poor quality paint. The paint over frames is full of crumbs, that will require sanding and repainting . I was told that buy as it is after I had put my downpayment. The person responsable for responding to issues was excellent, The windows would not open and they came and fixed them almost all. Problems with a breaker they also fixed, overall very responsive.

Our options regarding architectural design of the home were not explicit right from the beginning. The visit to the "Design Gallery" as well as the "Sight and Sound" agency, where selections of the "Digital Communication Systems (including Security and phone/internet providers), shapes, styles and quality of interior fixtures' materials and other "finishing" specifications ought to have been done and customers' preferences pinned down and priced out before binding Sales Contracts are signed. This is because we ultimately signed the sales contract agreement and paid the required deposit before visiting the "design Gallery where some of our needed selections were unavailable. The salesperson insisted that since the contract had been signed, our choices were limited to what were available. Otherwise, failure to choose from the available limited options, would lead to forfeiture of our deposit. Two toned interior painting of the home which was marked to us in the sales brochure, was discontinued when it was time to build our home. So only one tone color paint was used for our home. Thus we felt short changed. While waiting for completion of our home, the company in the interim, had a special sales program that lowered the sale price (by $38,000) of the same home model as we bought . The sales person refused to make any adjustment for us to synchronize with the advertised new sale price., This refusal occurred despite the fact that construction of our new home, was yet to start. It was nice that the builder completed the home construction on schedule and we moved in as planned. ... More

Initially when we were first looking at the properties all was wonderful, then our representative ghosted us days after closing without a word when we needed her most, we noticed the poor craftsmanship of the home almost immediately after moving in, doorknobs falling off in your hand, constant knocking noise from the walls, paint splatters on floors, doors wilted all around with dents an holes, carpet pokes, tiles separating, grout splatters, leaks, electrical issues, the list goes on an on. We expected so much better from KHov, they really need to put more effort into the quality of their homes. ... More

The buying process with Khov should have been straightforward, but we faced several challenges. Our salesperson was not helpful, and the tight schedule made it difficult to thoroughly review the contract, closing details, and warranty information. There were discrepancies in the final delivery, and negotiation was off the table. The salesperson has since left the community, likely moving to another. Overall, it was a stressful and disappointing experience purchasing a new build with Khov."

Great floor plans and locations.

Too many issues with poor quality of workmanship & materials for a new home in this price range.

The shower grout is not good, the baseboard in the floor is loose, the closet magnet are not catching very well, the lament floors are starting to come up even after I have mopped the floor with a damped cloth. The elevators are a big issue. I was told that cement will be placed on top of the ceiling. However, you can hear when furniture is being moved or a kid jumping up and down. You can hear when someone is walking on their floor.

Had worst home closing experience for my property I had purchased in Virginia. Hand off and co-ordination was a total chaos, disorganized experience. Encountered Construction issues and it took weeks to bring it to closure. Poor management oversight and ensuring quality of the construction and warranty resolution. My advice to the management is Customer service can be lot better and closely monitor construction issue resolution.

Having lived in different parts of the country, we’ve experienced many different developers, and builders…none as poor quality and value as K.Hovnanian homes. After viewing the models, we were extremely hopeful and excited to build, during some of the building process and once we moved in we realized that many of the design aspects and quality were simply not up to par for the price paid. This sentiment has been expressed by several of us who have recently moved in. While there are aspects of the house, we like there are more design and quality aspects that would cause us to run far away from ever buying with K. Hovanian again. ... More

Used K. Hov expecting a different experience from other builders in the past. But it was about the same. The sales team was amazing, but the construction of the home is my issue. The quality of materials are faulty and super inexpensive. For the cost of the home, I shouldn't of had to call the warranty manager to fix multiple issues within the first month of owning a brand new home. While the warranty manager is very responsive and professional. She definitely has job security especially when the construction workers are working at night with hard hat lights to build homes.

Check the everything one by one

Did not go as well as planned but the major issues were with the Mortgage company. Way to many issues to list but it was an absolutely horrible experience. Some issues with the building process but that went pretty well and we settled on time. Mistakes were corrected and some had to do with supply chain issues.

I purchased this home at a reduced price on a county program. Maybe I received subpar service/products because of that. Either way, I would NEVER purchase at full price from K.Hovnanian based on my experiences with the salesperson, the construction managers, and the warranty manager.

KHOV sales and design center are not concerned with the best interest of the buyer, and you need to ensure all discussions are in writing. Truthfully I would not have purchased from this builder knowing what I do now, and the dishonesty that is plagued throughout the process.

Our experience was one delay after another. We have great disappointment in the deliverable. The bright spot in this experience was the Community Senior project Manager. He seems to experience and very personable.

Do not trust them when they say their home inspector is top notch. We have found a lot of issues since moving in. A lot due to poor workmanship and no quality control on the work being done. That said they are super responsive to issues which arise and work to fix it. But it’s a headache that should have been taken care of before hand. In closing, hire your own realtor to help you and no matter what get a home inspector.