K. Hovnanian® Homes Reviews in Washington, VA

Great service but unfortunately the final touches in my house were subpar. The painting was ridiculous. I will be needing to paint the house again. If they can improve on quality inspection before handing the keys over then that would be great!

consistent updates as the build was going on. Great photo's and opportunity to walk through build phases

I’m coming across many surfaces that aren’t level (fireplace mantle) or square (some walls and corners). I would have fought harder for a wider driveway and extra paved parking area. I had an issue with an exterior floodlight that never worked, turned out it was the bulbs. Something I feel should have been checked in their quality inspections. I discovered water dripping from the first floor to the ceiling. Turned out the refrigerator water line was not connected properly and the connecting nut was only finger tightened. Waiting for home owner services to come out and inspect for any damages. Drainage in my yard is horrible. Every time it rains, I end up with a large swampy area in my back yard. They had to rush towards the end to meet a closing deadline. Biggest help throughout was the on-site construction manager Blue. She is amazing and extremely helpful. ... More

The house is our dream but due to bad grading in the back, we have a swamp like area. After several weeks of back and forth with the builder, we had to get the city inspector to cease occupancy permits for the remainder of the development before they would entertain correcting the grading. It has been a month now since they had stated they were going to fix the issue but still haven't started the work. They also haven't fixed the chip in the bathroom counter that happened before home inspection.

Overall good. Just had issue with what I thought I was getting, and it ended up being totally different. The issue was resolved but only because we were consistent in what we expected.

Love the home. Beautiful modern design even though a little expensive for the area. Service has been good in general to issues after I moved in but builder is unwilling to address issues with sod as its not covered by warranty. Bough my last house from Toll Brothers and they changed half the sod in my lawn as it became a little yellow. Expected more from K Hovnanian as I paid twice as much for this home.

Karen was very responsive to all issues raised.

Too soon to evaluate the quality of materials. Only been here three months. We are concerned that much of the structure of the latest building being built needed to be torn down and is scheduled to be redone.

The sales process was handled by Russell very well with weekly photos of the building progress. The closing process went OK. The Builder did not have the county permit on the day we closed therefore we could not get our keys to our new home. The Builder also failed to provide proper documentation to the Post Office to validate all the new addresses at this location. We are still having problems with companies unable to update our new address in their systems. Our address is NOT in the US Postal Service data base. The condo is what we expected. Overall, we are glad to be in our new home. ... More

Overall we had a good and professional experience however an incident occurred that delayed the closing that we were never in the loop off.

It took 2 months longer to close that we anticipated.

We are blessed to have purchased our new K. Hovnanian (Khov) home despite the obvious risks and challenges associated with the COVID-19 pandemic. There were positive changes made in the home buying process to ensure the safety and well-being of both the seller (Khov team) and the buyer. The overall experience with the sales and mortgage teams was incredible. They were knowledgeable, professional, and responsive, which bolstered our confidence in purchasing a home during a pandemic. Based on our experience, we recommend the involvement and synergy of leadership across all aspects (sales, mortgage, and construction) of home buying be consistent to ensure the same level of quality from a well-known builder with an excellent reputation. ... More

Good experience overall, but somewhat major items were missed such as 2 ceiling fan rough-ins. Getting issues resolved after move in is slow.

Overall was a good experience. At our unit the the builder did not get high quality materials. All the doors are unpainted ,also some walls find unpainted.

This is my 6th home. I have to say Richmond home builders gave me more value for the money. little things like larger entry doors, lights over every shower, trim around every window, blinds included with the purchase. more flexibility with requests. Everyone I worked with was professional and did the function they were assigned. I will say that Karie in the mortgage section spent some quality time with me and i appreciate her for that. The reason my overall rating is not top notch is all but one of the issues that were on the punch list from closing are still not completed. I have spend 6 weeks waiting for the contractors to show up. Schedules and been made for the last 5 weeks and every week no one has showed up. I have spoken with the Warranty section every week with the understanding that i would be contacted back. That did not happen. The last call I made the warranty section gave me the direct numbers so I could the contractors myself. I did spoke with them and was told again that i would be hearing back. Again nothing. Spoke with Carmel she stated that she was going to get in touch with Mike. from warranty . So I am waiting to hear back.. Again. ... More

The drywall finishing inside the house looks good…but on the garage it is the worst I have ever seen. It would be better to not do anything, like for me that I choose finish the garage would be way better.

Good buying experience with KHOV.

Less than 3 months moving into my new house, we have found a few issues. The newest one is a big crack on the ceiling above my living room. Another one is screw coming loose from a corner of my living room, and cabinets didn’t get glued in the first place.

For the price of the home. We expected the finished job to be of great quality, but it has not been. There have been one issue after another. The site manager Catricia has been great getting some things fixed, but this could have all been avoided if the workers took pride in their work. The loft floor is still a problem. The floor is noisy as if it is not in place. This is not acceptable for this type of house.

We love our new condo. It is beautiful and comfortable. The people working with us during construction were friendly and helpful. The reason for the lower rating is for two reasons. First, the construction was delayed 10 months later than the timeline we were originally given, which cost us a huge amount to store all of our our household goods and to pay for temporary housing. Second, the floor had damage upon move in, leading me to believe it is a cheaper product.

After a number of unforeseen events we greatly appreciated the quick response and professionalism extended to my wife and I by Karen, Tim and Dale

Let me start off by saying the sales process in the beginning was fantastic. K. Hov had a fantastic sales representative that really took care of us and made us feel like part of the family. The whole process was great. We got to see our house every step of the way being built. They let us walk through whenever we wanted with very short notice. It was very transparent very the day we went to look at our dream house/lot. At the end of the process is when it became a real show. Our closing was delayed due to permitting issues with the city. We finally got to sign, almost a month after our original move in date to only find out an easement was added to our back yard which only allows us to use 50% of the back yard because of drainage concerns and incorrect grading by K. Hov on the lot. One week into our new home, the entire finished basement flooded with community sewage. It was found by the city that a builder had blocked the main sewer line with concrete and construction debris. Again, K. Hov quality control person was very responsive and worked through the pandemic very well to keep us updated with when they were coming to repair the basement damage. They sent someone out to clean within a couple hours, the plumber was contacted within an hour and the city showed up within ten minutes of the flood. The employees of K. Hov definitely deserve better management from the top. When I contacted K. Hov president to express my displeasure, he didn't seem to care. He wanted me to go through my homeowners insurance when it was clearly their fault. I threatened to sue and he told me to go ahead. Very rude. I expressed my concern about buying our dream home and not being able to use the yard and he said thats something you should have looked into before signing the papers. The employees should go work for a company who cares. We have been fighting with the builder and the city now for almost three months to get the drainage issue in the back resolved before the basement ends up flooding again. Again, great upfront process and great employees. They just work for a president who doesn't care once he gets his money from the homeowners. ... More

Be prepared to install all the ceiling fans and lighting. The only built in lighting is in the bathrooms n kitchen. The kitchen lighting would be great IFF there were multiple control swtches and circuits. There is only one circuit so all the lights come on. No separate switch for the island lightng. Under counter lighting works nicely as is on its own circuit. The porch deck is poorly thought out. Too small for normal deck chairs. Only enough room for one person. Flooring on deck is open plank and all the porches are vertically aligned so the drip upon each other. Many windows good natural lighting but only single sash. Can only clean the interior. Interior paint is the cheapest flat white paint available. We had to purchase high quality HIPA FAN/FILTERS to collect all the dust/flaking paint particles we stirred up as we moved in. We repainted both bathrooms with a high quality semi-gloss to avoid moisture problems. ... More

Good responsiveness to taking care of things once we moved in but excessive delay in completing condo (10 months) and lack of information along the way created an overall poor experience.

Several issues we are not very happy with: - Windows, while having issues with the locks we were told if you leave the windows open for several hours you might have problems with the plastic locks. They will shift and get out of shape. We have lots of windows and in good weather we like to have them open. Never had this issue with good quality windows in any of my homes. So we have windows that we can look out of, but if you open them don’t expect the locks to work! Maybe you need to find a different supplier. -We have a home on the river, what we were told we could do by the river and what we are learning are very different. This probably would have made us make a different decision. -Electrical wiring, as a home workman with power tools, I just found out the garage is only provided with 15amp circuits. Most table saws etc need 20 amp. This may have been an option that I didn’t notice, but I have never seen this. This should be emphasized to new buyers as an option. Another example of cutting corners. Really how much would that have cost you, maybe $50 in materials, no difference in labor cost. -After being in the home now 30 days I continually see defects that I have not brought up, many minor, walls that are not square or plumb, paint issues that I should have mentioned, but to the point I want to make is using subcontractors is a very mixed bag, some are good, but after seeing how they perform I would say for the most part most just don’t care about their workmanship. -Bathrooms, you install towel bars but no hand towel bars. Just an example of how we feel you cut every corner $$$ wise. -We recently had our ceiling repaired in the kitchen/family room area. Your team was quick to respond and get people here to try to eliminate the issue with very visible drywall Seams in the ceiling. I was told it would never be perfect. I was told by another person who looked at a large area in our basement and he said he would expect the repair would be as good as that room. It’s NOT! The subcontractor tried one quick fix on a small area last Friday and it’s not any better. The room overall is improved but there are still two seams full length of room that are not good. They were here on the 21st, it’s now the 25th and no one has followed up. Am I happy???? -Annoyance- while part of house is natural gas, and we opted for a gas stove and fireplace and the water heater is gas (No option). We wanted a gas line for the clothes dryer, not an option. Our home floor plan to distance is about 3 feet! We called 3 different certified plumbers and they quoted $2200 to $2900. Not Hovanians fault, but here again pinching the penny it’s cheaper to run a electrical line than a gas line, even though it’s widely known gas dryers are cheaper to operate and more efficient. -Would I recommend your homes to someone else? Only if they fully investigated the market and were made aware of some of the issues I mentioned, and definitely hire an independent inspector to not only inspect the home while being built but to survey the plans and discuss with the buyer. The good: -Your staff has been very good to work with, and we like the floor plan of our home. ... More