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- K. Hovnanian® Homes
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- Washington, VA
K. Hovnanian® Homes Reviews in Washington, VA
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What Washington Homeowners Have to Say About K. Hovnanian® Homes.
Read all 387 verified reviews from homeowners that built a new home with K. Hovnanian® Homes in the Washington area. Washington homeowners have rated K. Hovnanian® Homes an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
K. Hovnanian® Homes in Washington Area
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Customer Reviews
KHOV Review
- Gloria R.
- Verified HomeBuyer
- December 03, 2019
- Woodbridge, VA
Have some problems with the house that could of been avoided if the workers pay attention to details. Problems such as leaking. The workers wants to build too fast to meet a death line even after I told them to take their time but to build a quality product.
K. Hovnanian® Homes responded:
Good morning Pedro - sorry to read that you experienced some leaking issues in your new home. If you continue to have any issues or need assistance please feel free to reach out at customercare@khov.com and we will pass along to the appropriate local representatives.
Total Score 2
Quality 2
Trustworthiness 4
Value 2
Responsiveness 5
K. Hovnanian® Homes - I purchased this home at a reduced price on a county program.
- Anonymous
- Verified HomeBuyer
- May 14, 2022
- Fairfax, VA
I purchased this home at a reduced price on a county program. Maybe I received subpar service/products because of that. Either way, I would NEVER purchase at full price from K.Hovnanian based on my experiences with the salesperson, the construction managers, and the warranty manager.
K. Hovnanian® Homes responded:
Hi Melissa & Kenneth, thank you so much for reaching out to us we have shared your comment with our local management team for further review.
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 3
K. Hovnanian® Homes - Do not trust them when they say their home inspector is top notch.
- Anonymous
- Verified HomeBuyer
- July 28, 2020
- Ranson, WV
Do not trust them when they say their home inspector is top notch. We have found a lot of issues since moving in. A lot due to poor workmanship and no quality control on the work being done. That said they are super responsive to issues which arise and work to fix it. But it’s a headache that should have been taken care of before hand. In closing, hire your own realtor to help you and no matter what get a home inspector.
K. Hovnanian® Homes responded:
Thank you for providing feedback on your recent experience, we have sent your comments to local representatives for review. Have a good day!
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 4
Buy a K. Hovnanian Home at your own risk
- Anonymous
- Verified HomeBuyer
- September 09, 2024
- Chantilly, VA
Having lived in different parts of the country, we’ve experienced many different developers, and builders…none as poor quality and value as K.Hovnanian homes. After viewing the models, we were extremely hopeful and excited to build, during some of the building process and once we moved in we realized that many of the design aspects and quality were simply not up to par for the price paid. This sentiment has been expressed by several of us who have recently moved in. While there are aspects of the house, we like there are more design and quality aspects that would cause us to run far away from ...
K. Hovnanian® Homes responded:
Hi, thank you for taking the time out to share your feedback with us. We are disappointed to hear that you're not satisfied with your home as we strive to provide the best quality product to our homeowners. If you're having any issues with your home, please feel free to reach out to us at onlinereviews@khov.com or reach out to local management. Thank you again for the feedback and we hope you have a great day. ...
Total Score 2
Quality 2
Trustworthiness 3
Value 1
Responsiveness 4
K. Hovnanian® Homes - Did not go as well as planned but the major issues were with
- James B.
- Verified HomeBuyer
- September 06, 2022
- Woodbridge, VA
Did not go as well as planned but the major issues were with the Mortgage company. Way to many issues to list but it was an absolutely horrible experience. Some issues with the building process but that went pretty well and we settled on time. Mistakes were corrected and some had to do with supply chain issues.
K. Hovnanian® Homes responded:
Hi James - sorry to hear that you are disappointed with your recent home building experience. I will send your feedback over to the local management team for review. Have a good day!
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
The antiquated processes.’
- James W.
- Verified HomeBuyer
- December 15, 2021
- WOODBRIDGE, VA
Our experience was one delay after another. We have great disappointment in the deliverable. The bright spot in this experience was the Community Senior project Manager. He seems to experience and very personable.
K. Hovnanian® Homes responded:
Good morning James - sorry to hear that you are disappointed with your new home and will send your feedback to the local management team for follow up. Thank you!
Total Score 2
Quality 1
Trustworthiness 3
Value 2
Responsiveness 4
Meh
- Anonymous
- Verified HomeBuyer
- January 31, 2024
- Hedgesville, WV
Used K. Hov expecting a different experience from other builders in the past. But it was about the same. The sales team was amazing, but the construction of the home is my issue. The quality of materials are faulty and super inexpensive. For the cost of the home, I shouldn't of had to call the warranty manager to fix multiple issues within the first month of owning a brand new home. While the warranty manager is very responsive and professional. She definitely has job security especially when the construction workers are working at night with hard hat lights to build homes.
K. Hovnanian® Homes responded:
Hi, we've sent your message to local management, and we will provide an update when we receive more information. If you'd like to address your concerns in detail, please feel free to reach out to us at onlinereviews@khov.com. Thank you for your review and we hope you have a great day. ...
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 5
Service house
- Uk & Mi K.
- Verified HomeBuyer
- January 11, 2024
- Woodbridge, VA
Check the everything one by one
K. Hovnanian® Homes responded:
Hi Uk, thank you for the feedback. If you're having any issues or concerns with your home feel free to reach out to us at onlinereviews@khov.com and we'll see what we can do to assist you. Thank you again for your review and we look forward to hearing from you.
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
The dishonesty of the sales team and management
- Stephen D.
- Verified HomeBuyer
- January 06, 2022
- Fredericksburg, VA
KHOV sales and design center are not concerned with the best interest of the buyer, and you need to ensure all discussions are in writing. Truthfully I would not have purchased from this builder knowing what I do now, and the dishonesty that is plagued throughout the process.
K. Hovnanian® Homes responded:
Good morning Stephen - Thank you for providing feedback, we will be sending to the local management team for follow up. Have a good day!
Total Score 2
Quality 4
Trustworthiness 1
Value 3
Responsiveness 1
K. Hovnanian® Homes - There were lots of offers.
- Gisella H.
- Verified HomeBuyer
- May 27, 2022
- Mount Airy, MD
There were lots of offers. We paid for changes and upgrades for our home; however, Tyler never gave us the opportunity to pay for an office door and a deck which we really wanted. Since he did not offer us the opportunity to upgrade or select those options, we believed it was included in the price of the house. We were very specific and clear to him that we wanted our house with the same options as the model home. That’s why we asked for the upgrade of the guestroom with full bathroom, the Sun deck with the a lamp and the office . Exactly as the the model house. That did not happen. We were ...
K. Hovnanian® Homes responded:
Hi Gisella, thank you for sharing your detailed list with us. We have forwarded your comments on to our local management team for their review.
Total Score 2
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Unkept Promises, Excuses.
- Thomas W.
- Verified HomeBuyer
- October 09, 2022
- STAFFORD, VA
A month and a half after closing, we are still missing a window. Several items covered on walkthrough were never addressed. Some elements of construction did not align with plans (legal?). Several assurances made that did not line up with reality. Sales person was responsive via email but not all statements were backed up with action. Over-priced. Ex. Nicer model home with more high-end features has not sold and the price keeps dropping.
K. Hovnanian® Homes responded:
Hi Thomas, thank you for taking the time to leave a review. We've seen your message and will pass it along to local management for further review.
Total Score 2
Quality 3
Trustworthiness 1
Value 1
Responsiveness 1
Lies and Misleading information / Not work the inflated price
- Anonymous
- Verified HomeBuyer
- June 04, 2022
- WOODBRIDGE, VA
I will never recommend K. Hov to anyone. The quality of products that were used to build this home, as well as the craftsmanship to put the home together, is something to be desired. Our first night in the house, we smelled smoke, like there was an electrical fire. Come to find out, the wires were crossed in the bedroom lights. This was just the start… tack strips not holding the carpet, shoddy cutting of the wood for the rails and baseboards, loose railings, poor grouting of bathroom tiles, nail pops EVERYWHERE after a month, lies about the swale in our backyard and how it “should” ...
K. Hovnanian® Homes responded:
Hi Janelle, thank you for sharing your detailed list with us. We have forwarded your comments on to our local management team for their review.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Poor Communication and Accountability
- Danny S.
- Verified HomeBuyer
- May 31, 2022
- Fredericksburg, VA
Our overall home buying experience with KHOV was not as great as we anticipated. We have been understanding that the current industry norms has impacted the builder’s ability to deliver homes more timely. With that being said, for our community (New Post in Fredericksburg, VA), the issues were compounded by lack of communication and accountability with regards to issues with the home, quality of the craftsmanship, and not to mention we went through 3 different project managers for this community, causing added constraints to the timeline of home delivery and further breaking down the lines of ...
K. Hovnanian® Homes responded:
Hi Danny, thank you for sharing your detailed list with us. We have forwarded your comments on to our local management team for their review.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Decent Home, Poor Execution
- Anonymous
- Verified HomeBuyer
- November 02, 2019
- Aldie, VA
We had some high expectations on our purchase of this home, but it was met with poor execution, poor supervision on the trade labor, and poor follow up to correct issues. This wasn't all bad, but if you are buying from this group, then make sure you have the ability to watch each step of the process closely as you will quickly get frustrated with the execution if it's not supervised properly. If executed correctly, it could be a wonderful home.
K. Hovnanian® Homes responded:
Hi - thanks for providing your feedback. We are sorry to hear that your expectations were not satisfied with your new home. If you'd like to provide your contact information to customercare@khov.com we can send to the appropriate local representatives.
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 2
WORSE EXPERIENCE
- Oluwabusuyi & Israel O.
- Verified HomeBuyer
- November 15, 2023
- Glenn Dale, MD
This was the worst buying experience from the beginning to the end, the experience was a headache. The whole team from the sales people Erica, the building manager Joe were arrogant, dishonest, and rude. The house was falling apart soon as we moved in. No one seems to care about where things are placed or how things are done. Lots of errors, mistakes and break downs were found after moving in. Quality of the materials and labor used in building the house was very cheap. The overall experience was dissatisfying to us.
K. Hovnanian® Homes responded:
Hi Oluwabusuyi, sorry to hear that you are disappointed with your recent home building experience. We are aware of the service request you've made, and our team has completed those requests. We do apologize if there was any miscommunication during your home buying experience as we strive to be transparent as possible with everything associated with the Khov experience. We wanted to thank you for taking the time to share your thoughts and we hope you have a great week. ...
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Not a good experience. Contact me if want details on why it’s not a good experience.
- Darshan & Priyadarshini P.
- Verified HomeBuyer
- December 19, 2023
- Chantilly, VA
The water has been used from our home during the closing week without our permission. Huge lawn of around an acre area at the back of home’s block and several smaller lawn pieces at the front of the home’s block, have been watered by using water from our uniti have incurred a heavy water bill for around 110 thousand gallons of water. I have been following up several times with KHOV sales office to reach out to someone who takes responsibility of this issue. I have been given a promise that this bill will be taken care of before the due date. The date is past due but not a single bit of the ...
K. Hovnanian® Homes responded:
Hi Darshan, we've received information pertaining to this situation and was informed that the bill in question has in fact been paid. Given the timeline of COE and the billing cycle you're responsible for the small remaining balance of the bill. A member of the team should be reaching out to you with the remaining balance and will explain everything to you. Thank you for bringing your concerns to our attention we're always willing to help. If you have any more questions, feel free to reach out to local management. Happy New Year! ...
Total Score 1
Quality 5
Trustworthiness 1
Value 5
Responsiveness 3
Waiting almost a year for a condo.
- Kathleen S.
- Verified HomeBuyer
- September 10, 2022
- Fairfax, VA
Having to wait for almost 10 months cost us a great deal of money and a great deal of anguish. The interest rate started at under five and ended up 5.5. Over the life of the lone that is a great deal of money. We bought the condo to be close to our grandkids. We missed a year of their life. It was very upsetting to keep your life on hold. My sister purchased a house three months after us and moved in three months before us. Some builders seemed to be able to get materials.
K. Hovnanian® Homes responded:
Hi Kathleen, thank you for taking the time to leave a review. We've seen your message and will pass it along to local management for further review.
Total Score 1
Quality 5
Trustworthiness 1
Value 3
Responsiveness 5
Buyer beware
- Anonymous
- Verified HomeBuyer
- December 01, 2021
- Mount Airy, MD
We bought our home sight unseen, moving from out of state. The pictures looked nice and they gave us updates throughout the building process, but when we arrived we were sad to see the terrible lack of craftsmanship in almost every aspect of the home. Cheapest parts they can possibly use everywhere. Cheapest paint I’ve ever seen and nearly no wall texture, with no option to pay for better quality paint in the build. Cracked grout and caulk all over the place. Sod directly over boulders and rocks no topsoil and a hill behind the home where we were told it would be a flat lot, making over half ...
K. Hovnanian® Homes responded:
Good morning! Thank you for taking time to provide feedback, we will be sending your comments to the local team for review.
Total Score 1
Quality 1
Trustworthiness 3
Value 2
Responsiveness 3
Not a pleasant experience overall!
- Praveen D.
- Verified HomeBuyer
- July 26, 2022
- Mount Airy, MD
It all started great with Tricia. The minute we opted to go with an external lender (because KHov could not accommodate our needs), the attitude from KHov changed. The stones in our house was not what we asked for and the error was caused by the sales person transcribing the name of the stone in the selection list. KHov started blaming a sales person who left and failed to own their mistakes and just tried to escape from the situation. Even after several escalations, there were no options being considered at all. I know this is a common issue and usually builder fix it or compensate by ...
K. Hovnanian® Homes responded:
Hi Praveen - sorry to hear that you are disappointed with your recent home building experience. I will send your feedback over to the local management team for review. Have a good day!
Total Score 1
Quality 3
Trustworthiness 1
Value 2
Responsiveness 2
H & M
- Anonymous
- Verified HomeBuyer
- April 20, 2023
- STAFFORD, VA
HAMPTON RUN -STAFFORD, VA This is our time buying a home and our experience overall was unsatisfactory and still beyond words. The home is overpriced, small, building materials are of poor quality and not worth the price. I still cannot believe that this house was built by Khov. In the first place this was not the home that we wanted because of the size of the home. The house is very small in size and not what we were expecting. The living room is very small for a house this price and looks like my son's room at our previous town home. When we came in to tour the house for the first time we ...
K. Hovnanian® Homes responded:
Hi - sorry to hear that you are disappointed with your recent home purchasing experience. Local management will reach out to our service team to see if you had any recent service request. We hope you have a great day.
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
If i'm dealing with Craig everything gets done quickly and to a high quality. I can't say the same for anyone else. The quality of the build is not reflected positively in the price. Issues with windows not sealing properly, grout in primary bathroom show
- Albert & Kay M.
- Verified HomeBuyer
- February 21, 2023
- Fairfax, VA
None to be offered. Thanks
K. Hovnanian® Homes responded:
Hi Albert, thank you for leaving a review addressing your concerns. We will pass along your comments to local management for further review.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Thiefs
- Douglas D.
- Verified HomeBuyer
- June 11, 2020
- Ranson, WV
The company lied to us about drainage issues on the property from Day one and created a false appraisal of the new home, cheating out and lying to federal regulators.
K. Hovnanian® Homes responded:
Good morning! Thank your for providing feedback on your recent experience, we have sent your comments to the appropriate local representatives for their review.
Total Score 1
Quality 4
Trustworthiness 1
Value 1
Responsiveness 1
Not good
- Nalini Kolla & Jahnavi B.
- Verified HomeBuyer
- March 06, 2024
- Frederick, MD
I am not at all happy with quality of the home and materials that were used for construction when compared with other builders.
K. Hovnanian® Homes responded:
Hi Nalini, thank you for taking the time to address your concerns. We've sent your message to local management for further review, but in the meantime if you're having any issues, please feel free to reach out to us via email at onlinereviews@khov.com we'll update the review once we receive further information. Thank you again and we hope you have a great weekend. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
It was a nightmare
- Li-Ling Chang & Daniel S.
- Verified HomeBuyer
- February 16, 2023
- Fairfax, VA
Since we decided to buy this condo, it had been a nightmare to us. The homeowner warranty is a joke. We have 3 times carbon monoxide leaked due to HAVC. Every time we had to evacuate us, call 911, turned off the heat, and spend our time to call out from work and wait for they came to fixed. Even the hotel reimbursement, it took them a month (originally they told me 2-3 months) to give us the reimburse. I have to spend my time to constantly contact with them, the home warranty director, most of time I didn’t get the response. I also requested to change a brand new HAVC, because they admitted ...
K. Hovnanian® Homes responded:
Hi Li-Ling, thank you for taking the time to leave a review. We've seen your message and will pass it along to local management for further review.
Total Score 1
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
3rd Home - 1st New Construction - Worst Experience
- Joyce B.
- Verified HomeBuyer
- January 05, 2023
- Hedgesville, WV
I was presented with the wrong community contract. I was told that I would be charged fees in addition to earnest money deposit if I backed out of the deal. I closed in September 2022 and at this time (January 5, 2023) I still don’t have two mirrors.
K. Hovnanian® Homes responded:
Hi Joyce, thank you for leaving a review addressing your concerns. We will pass along your comments to local management for further review.
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 2
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