K. Hovnanian® Homes Reviews in Washington, VA

The builders offered free upgrades to my neighbours equipment that they had ordered and I was promised that it will be given to me as well. The builder told me to make sure to give him a good review as it is very important. After a few weeks during my meeting with the builder, I was advised that the builder has changed. I asked the builder if the upgrades would still be applied to my property as promised by the previous builders. My neighbors got the upgrade on their stuff. The builder told me I will not be getting any upgrades, and that is why he is the builder now not the other guy. However, the important part is when I saw the house for the first time I raised a couple of my concerns. The walls were damaged, the doors were not straight, sockets and swtiches were not screwed on tight. I told the builder there are a lot of things that still needs to be fixed. He said no worries, I will give you a blue tape and anything you see just put blue tape and we will fix it. When I checked up on it next time, I saw that there were still a lot of things that were not corrected and I brought it to the builders attention. He said to put a blue tape again, while I was putting blue tape. The builder told me that nothing is perfect so we will try. I told him the doors are not straight, the ceiling of the wall is damaged. He did not provide any explanation but just stated that nothing is perfect and review is important. Everytime I met the builder, he was only concerned about the review instead of looking after my concerns. After closing when I came back I noticed nothing was fixed. Even some parts of the blue tape was there, scratched on the appliances, uneven doors, damaged walls, under window damaged, uneven floor. I don’t blame the contrcution crew but how can a builder approve the work that's damaged and uneven. The fridge was installed incorrectly, there is water leaking hopefully someone will fix it. While working on papers they messed up many times and they told me it was a simple mistake we will resend it. I am very disappointed with the builder, I wanted to refer my friends to buy from the same company but after this I won't be referring them. ... More

Please do not trust the salesman and the sales management, the are Very and truthful people.

The practices are unethical. I regret purchasing my home with K. Hovnanian. This was the worst experience.

The house was finished 2 months late and even after 2 walkthroughs with requests made for fixes we still managed to find 2 pages of things wrong with the house before we moved in. After moving in we have continued to find issues including nails sticking out of carpeting and the dryer not being hooked up properly. Overall a terrible experience.

Worst quality of workmanship and after-purchase service

My husband and I will never recommend Khov to anyone based on our experience. We do not believe the KHov sales team was forthright with information leading up to closing. The KHov sales team were also completely unavailable on the day of closing with the exception of the onsite construction manager who processed our final walkthrough. We ran into construction issues during our final walkthrough and could not get through to anyone to discuss next steps or delaying closing until the issues were resolved. This put us in a position of having to decide whether to be in default or go to closing with a blemished home with zero input on next steps from KHov. As for build quality, there were numerous issues with the vinyl flooring on the first two levels including excessive bubbling, scratches and large gouges bad enough you could see the subfloor. We were told the problems were related to the material, that they were having issues with multiple properties and that KHov management was working on a solution. We were also assured the issues would be resolved before closing. When we inquired about exactly how they would be resolved and expressed our concerns over large scale patching we were not provided a clear response. On our final walkthrough we discovered the repairs were also done poorly with more bubbling, blemishes in multiple places and multiple new areas with debris under the vinyl resulting in visible sharp bulges in the flooring that were not there on the initial walkthrough. KHov worked with the flooring subcontractor to come in and fix the new flooring issues after closing but we were never told what the subcontractor did to fix the flooring issues even after multiple emails requesting more information. Overall, this was not a smooth or pleasurable process and it seemed like their only concern was making sure we got to closing before the end of the sales month. ... More

I have built many homes in the past and this by far has been the worst experience. Everything was blamed on COVID even though the real truth was that they have poor communication, no direction, lie a lot and their own employees keep quitting.

We really looked forward to moving in and enjoying all the amenities this house had to offer but from our closing date being delayed multiple times to a walk through of which there were multiple glaring issues, our experience with khov was extremely poor and utterly disappointing. We at every experienced with new build home buying, and this was by far the worst in every way possible. They tried to convince us to close on the home when it wasn’t even in livable condition, and after the most upsetting walk through, a second walk through, and yet another delayed move-in date these are the issues that followed: water leaking from the master bath tub, which lead to water damage on the kitchen floor, and a hole in the ceiling of a brand new home to fix the problem, and also no hot water in the bathtub. We could go on and on about all the issues we incurred through this home buying process. The bottom line is, it was the most frustrating home buying process we have ever had to experience. ... More

Do not use their finance company. Quality of workmanship is terrible. Every door frame is in new home is damaged or chipped. Paint job for the whole house is the cheapest and worst out of the 4 houses we have owned. Multiple spots on the walls that were damaged were just painted over. To many issues to even list. The only reason they get one star is because of the kitchen. Best part of our new home. Over all I would recommend to look somewhere else if your looking for a new home.