K. Hovnanian® Homes Reviews in Washington, VA

The company should be more upfront with answering questions, pertaining to the home building process.

We have a "villa" home with master on main in a multifamily triplex. We worked with the designer for interior and selected floor, counter, lighting, and kitchen options. Most of the issues that popped up were minor and various teams came in and resolved them. There was one design issue in that once our new front-loading HE washer and dryer were installed, we cannot close the door, the laundry room is just not large enough. We appreciate that K. Hovnanian involved us in every step of the construction and responded to most all the questions we had.

I found the entire home buying experience to be great from meeting with the sales person to closing on the house. The sales person, project manager and finance company were very helpful in their guidance and recommendations and went above and beyond my expectations, which made the home buying process seamless.

Although I have a few issues with the builder itself, I gave 5 stars because I did not want to penalize the construction manager for issues that were out of his control. First, when we purchased the house in May we were quoted a delivery date of October. Settlement was delayed several times and we did not settle until the end of January. It was not due to uncontrollable circumstances like permitting or weather delays, but because of K. Hovnanian's internal systems and sales protocols. Moreover, although I heard several excuses, not once did I hear an apology. Secondly, K. Hovnanian requires the buyer to use their lender in order to receive the incentives. Naturally, K. Hovnanian's lender is not motivated to provide the best rates like other lenders who must compete to win a customer's business. Although not illegal, it is an unethical practice and should be stopped immediately. If I may offer some additional constructive criticism for the builder.. 1) I understand that K. Hovnanian is a production builder, but too often I felt as if the builder prioritizes efficiency and the bottom line over customer satisfaction. For example, when selecting cabinet hardware, the Design Studio does not allow you to mix knobs and pulls. You may only choose one style throughout. The same goes for plumbing and light fixtures in the bathrooms. 2) The Design Studio is terribly outdated. It looks like it was built in the 90's and has never been updated. Pia is amazing but she can only work with what she has. 3) Drywall and paint needed a lot of work. Perhaps consider hiring another contractor. 4) Interior walls are still being painted an outdated beige color. Why not update to a modern color? 5) Communication between departments seems to be lacking. For example, my wife submitted a name change endorsement after we were married but that information never made it's way to the mortgage department. Although there are areas for improvement, overall we are satisfied with the home. The location, layout and value of the home is what drove us to buy with K. Hovnanian and we don't regret the purchase at all. Special shout out to the construction manager, James. He was super helpful and we appreciate his attention to detail. ... More

Good job

I liked home design and value of the price. Good location and close to every thing.

I cannot say enough good things about Crystal and Carmel (Sales Team) and Alex and Shannon (Builders). My wife and I truly enjoyed working with them throughout this process. They were very caring and more than willing to go out of their way to make sure we were happy. They were always very responsive and responded quickly to any issue, concern, or question we had. I went above and beyond to make sure our expectations were exceeded. We are so happy with the home they built for us.

After 18 years in the same home, moving was a big challenge, but working with the Khov team made it a great experience. I appreciated the professionalism, promptness of response and the clear commitment to making us happy. Thanks!

Make sure you get the radon tested before you buy a home -- K. Hovnanian is very quick to deny any responsibility for it. Some of the K. Hovnanian people were very responsive to our needs, and others were less so.

Great and seamless process. Rich, James, and co. have been thorough, supportive, and very professional. Paint job/finishes prior to and post walkthrough could have used improvement but satisfied overall!

The entire team (Susan, Ann, David, Rafael and the financing department) made my first home building experience absolutely amazing!

Make sure your organized and have all statements, bills, paystubs, W-2 ‘s, and important documents need for financing

Dave was always there for us. There were major miscommunications from the Sales team and the Design center. We were promised things that Dave wasnt able to deliver. He did his best and was great, but it made our experience less than desirable. We would give Dave 5 stars and everything else a 3.

We had a few homes drawn up by other companies over the years. K.Hov was honest, clear, thorough and a total joy to work with. The experts they have bring so much experience and talent. We were walked through the entire process and were confident and pleased with the work from start to finish. Erica, Dave, and Rafiel were very kind and professional. The designers were knowledgable and helpful. We are so pleased to be in a home we love, in a lot nation we love, and with wonderful new diverse neighbors. We could not be happier!

I am so glad we waited for the right time, the right location and the right home builder to build our dream home. The entire process, from sales to design to construction and building, was fun and exciting and stress free. What a wonderful team you have at this location! They are all feel like family to us and we cannot thank them enough. We love our new home.

everybody we dealt with from sales, design to construction was very professional, highly competent, helpful and responsive, making it, overall, a very good experience

The Sales Representative and Construction Manger are very customer service oriented. They provide great feedback and advice during the process.

My family and I are very happy with our new home. The K.Hov team is excellent.

unique design, great quality and craftsmanship, and terrific service by construction team. love our new home.

It was a pleasure working with the Staff. Quality and timely construction of our home was very impressive.

Through out my experience with k Hovnanian I primarily delt with Mike in sales and Will as our GC. These two guys have got to be the best employees you have!! Whatever I needed they were all over it and made my wife and I feel very comfortable with this whole process. We are loving our new home and really appreciate all of mike and Wills hard work.

Great price, good neighbourhood.

Very professional, informative, quick to respond. I love K Hovnanian for their superior service.

The basic materials used in half a million dollars house a joke.

Best quality material used and very experienced sales staff