K. Hovnanian® Homes Reviews in Washington, WV

I would highly recommend the purchase of a K Hov home.

Quick responses from sales representatives, construction manager, and finance personnels; great attitudes of customer-caring service answering almost all sorts of questions from a customer in a way of thoughtful and mindful manner, including touring the site, reporting construction progresses, and processing the loan application with final closing procedures. With all those great customer-caring services, a customer is the CUSTOMER - TWO thumbs up...!

Overall KHOV is a good builder

The buying process with K.Hovnanian was straightforward. The Sales Team was attentive throughout the entire process and the Design Team followed through with all our desired options. We received weekly updates during each build phase. The Build Team was able to address a majority of the home's cosmetic punch-out list. They gave a thorough walkthrough of the home's systems and provided tips for us down the line for home maintenance. Things began to stumble towards the tail end of the transaction. A lack of communication between The K.Hov Teams caused confusion during site visits. The Home was not clean for our Gold Key Orientation and we did not see the final state till closing day. It's been over a month since we've closed and we have not received trash or recycling bins. Our latest affair was a potential plumbing issue. There was a vinegar-like odor in our basement which was causing us to cough. It took over a week to get a plumber onsite for a suspected water leak. No water leak was found but rotting food was uncovered behind a wall near our drainage pipe. The Home is beautiful and in a great location but major issues slipped through quality checks. ... More

It was a great experience! The team kept us informed about the progress on a weekly basis. If we ever had a question it was promptly answered by a sales representative. Highly recommend Hovnanian to anyone who is looking for a new home.

The home buying process with K. Hovnanian was a great experience from start to finish. The best part about the process was receiving those weekly email updates about every step that was going on with your home, this was definitely a plus especially if you couldn’t be there to see the process.

Russ, Dave, and their team were awesome and made the first time home buyer experience the best one for me me. If I was rich I would buy another based on the experience alone. Thank you for helping me through the process from start to finish

I absolutely loved my experience with KHov. The entire team was amazing and super helpful. Would definitely recommend the company to anyone looking to build/purchase a home.

Very professional and skilled builders that deliver quality product.

KHOV sales and design center are not concerned with the best interest of the buyer, and you need to ensure all discussions are in writing. Truthfully I would not have purchased from this builder knowing what I do now, and the dishonesty that is plagued throughout the process.

I am thrilled to say so far I am happy from the overall process, the sales agent, and the construction managers are super great and helpful though with morgage officer initially has some issues but later she switch to be helpful. The material is great but only paint has some issues it soon change with touching hand or if you do touch paint the color is change and few construction standards could have been an option in baths. Anyhow overall happy besides the paint and I like the way the Construction manager is helpful!

My experience with K.Hovnanian overall good.

Our experience was one delay after another. We have great disappointment in the deliverable. The bright spot in this experience was the Community Senior project Manager. He seems to experience and very personable.

We really looked forward to moving in and enjoying all the amenities this house had to offer but from our closing date being delayed multiple times to a walk through of which there were multiple glaring issues, our experience with khov was extremely poor and utterly disappointing. We at every experienced with new build home buying, and this was by far the worst in every way possible. They tried to convince us to close on the home when it wasn’t even in livable condition, and after the most upsetting walk through, a second walk through, and yet another delayed move-in date these are the issues that followed: water leaking from the master bath tub, which lead to water damage on the kitchen floor, and a hole in the ceiling of a brand new home to fix the problem, and also no hot water in the bathtub. We could go on and on about all the issues we incurred through this home buying process. The bottom line is, it was the most frustrating home buying process we have ever had to experience. ... More

Crystal was outstanding from beginning to key. Dave, Geoffrey, and crew were absolutely amazing and great to work with. Very responsive to any issues that we had, and very knowledgeable of the process. Thank you Khov team! We appreciate you all making our very first home purchasing experience a great one!

Very good crew members that listen and followed up with me ASAP. Thank you

I really appreciated how transparent our Project Manager (Alex) was throughout the process.

Working with K.Hovnanian was like working with family. Everything right from the sales, to build, move and the post-move was phenomenal. I truly enjoyed the whole home-building experience and look forward to many years in our new beautiful home. Thank You, Team KHoV.

The builders offered free upgrades to my neighbours equipment that they had ordered and I was promised that it will be given to me as well. The builder told me to make sure to give him a good review as it is very important. After a few weeks during my meeting with the builder, I was advised that the builder has changed. I asked the builder if the upgrades would still be applied to my property as promised by the previous builders. My neighbors got the upgrade on their stuff. The builder told me I will not be getting any upgrades, and that is why he is the builder now not the other guy. However, the important part is when I saw the house for the first time I raised a couple of my concerns. The walls were damaged, the doors were not straight, sockets and swtiches were not screwed on tight. I told the builder there are a lot of things that still needs to be fixed. He said no worries, I will give you a blue tape and anything you see just put blue tape and we will fix it. When I checked up on it next time, I saw that there were still a lot of things that were not corrected and I brought it to the builders attention. He said to put a blue tape again, while I was putting blue tape. The builder told me that nothing is perfect so we will try. I told him the doors are not straight, the ceiling of the wall is damaged. He did not provide any explanation but just stated that nothing is perfect and review is important. Everytime I met the builder, he was only concerned about the review instead of looking after my concerns. After closing when I came back I noticed nothing was fixed. Even some parts of the blue tape was there, scratched on the appliances, uneven doors, damaged walls, under window damaged, uneven floor. I don’t blame the contrcution crew but how can a builder approve the work that's damaged and uneven. The fridge was installed incorrectly, there is water leaking hopefully someone will fix it. While working on papers they messed up many times and they told me it was a simple mistake we will resend it. I am very disappointed with the builder, I wanted to refer my friends to buy from the same company but after this I won't be referring them. ... More

We had a great experience dealing with our KHOV sales rep Joey. He answered all of our many questions quickly and kindly. We also really liked our builder Matt G. who went above and beyond in answering questions, providing information on our home, and solving any and all minor construction issues. Joey and Matt provided amazing customer service to our family.

We bought our home sight unseen, moving from out of state. The pictures looked nice and they gave us updates throughout the building process, but when we arrived we were sad to see the terrible lack of craftsmanship in almost every aspect of the home. Cheapest parts they can possibly use everywhere. Cheapest paint I’ve ever seen and nearly no wall texture, with no option to pay for better quality paint in the build. Cracked grout and caulk all over the place. Sod directly over boulders and rocks no topsoil and a hill behind the home where we were told it would be a flat lot, making over half the backyard unusable. For the price you’re paying, this is not value for money. If buying from out of the area, at least make a trip to visit the model home first because even in there you can see the poor quality of materials they use. Once they get that $40K earnest money, there’s not much you can do except sit back and watch them build you a substandard house. Overall very sad experience for our family. The home is beautifully designed, but poorly executed. ... More

Having never purchased a model home before it was a little different. As far as the house goes, the quality of materials and quality of construction met or exceeded our expectations.

Project manager was very responsive. On a weekly basis he updated us on what had been completed and would would be completed in the upcoming week, keep us informed.

Great service but unfortunately the final touches in my house were subpar. The painting was ridiculous. I will be needing to paint the house again. If they can improve on quality inspection before handing the keys over then that would be great!

Great experience, we are very happy!