K. Hovnanian's® Four Seasons Reviews in Phoenix Mesa, AZ

The process was seamless, the team exceptional, and the product outstanding.

This is my 3rd new home we have purchase and by far the best. Dave my Sales Person was on top of everything that came up and if he did not know the answer he got it. Robert the Project Manager was just on top of everything. When they told me that he would be calling me every 2 weeks I told my wife we will see....well he did and had everything done when he said he would. Finally, it came to the close and walk through I met Tia Churchhill who was very impressive. She wrote down very little and I ask her about it and she told me everything that I had a concern about. When it came for us to get our keys everything was done. I was very impressed with KHOVNANIAN and will tell friends to give them a look when looking for a house. Actually the whole process was very easy from selecting the upgrades to the financing. ... More

KHOV builds beautiful homes!

Sales and construction personnel were excellent. The primary negative comment we have is that every time we got used to dealing with a sales person, they were moved by K Hovnanian to another location. Also, we started with a local loan officer. When that person left, instead of replacing him locally, the function was moved to Florida. The daylight savings time differential of 3 hours, made it difficult for timely responses.

Make sure that Black Hat adds two cat 5 cables to the box in order to have phone AND internet.

Field superintendent was watching every trade and checking their work with a microscope. Nothing substandard would slip by.

excellent sales contact and excellent construction manager!

We are very pleased with the quality and finish of this home. The little fixes that pop up with a new home have been attended to quickly and with care.

Everyone was available and responsive throughout my new home purchase experience.

We understand supply chain issues. We understand labor issues. We understand nothing is perfect. That all being said we are enjoying are home and the neighborhood more and more each day. One quick note…. From the sales office to the construction guys out here on site they have all been great, a 10 rating to them all for putting up with us. Give them a raise they deserve it.

The KHOV support staff was outstanding. Sales - Diana, Construction - Sean, Repairs - Alissa. All exceeded our expectations for professionalism, transparency, and customer service.

The dealing was great and we were kept in the communication sphere the entire journey. Very helpful and always there to talk and ask questions. We have not moved there as of yet and look forward to enjoying the Home.

We appreciated the sales rep. Good job. We love the style of the home, Cardinal. We now own two K. Hovnanian homes. Minnesota and Arizona

When Mike was our customer service rep, he was very responsive to warranty issues and getting trade appointments made. Since then they switched our rep to Kris. I have had two warranty issues with her, and both were handled with poor communication. That is why the lower rating in responsiveness to issues.

A number of small defects, which were handled promptly after bringing them to the attention of KHOV

Kelsey and Mike where fabulous. Anytime I had a question about the building process or timelines they were readily available. They went above and beyond in including me in the entire process. Kelsey is a wonderful advocate for the homebuyer.

I was a bit apprehensive at first, only because being single, and recently building a new home in another state! Kelsey and Mike ( and my wonderful Real Estate lady) made this very easy for me! I don’t know how I would have ever done this without them! They have become my friends! I highly recommend them!!!

Every personal touch point from the salesman, construction manager and all of the office/admin team were very professional, knowledgeable, helpful and prompt when addressing questions and concerns along the way leading up to our closing and complete satisfaction. Great overall experience and home value.

Michael, the Senior Community Construction Manager, was a joy. He has been so helpful and eager to assist.

We're very happy with our new home. Mike and Kelsey were great, they answered every question that I had. They called every Wednesday to give me an update throughout the whole duration of the build.

Design of the home is perfect!

The sales team was great. Very responsive. Same goes for my construction manager. Had some issues with the design center in the beginning. The trades during the construction process are slobs. They through their food on the property, basically all of their trash. More effort needs to control it. One way is to fine them. Once you start effecting their money, the habits will change immediately. Closed on the house a month ago, and some trim and minor punch list items are still not fixed which is frustrating.

What really made the difference in the sale were two things: Our salesman, Tom, who has been kind and super responsive in resolving our concerns The Better Business Bureau rating for KHov was very good

Follow up with warranty manager poor!!! Very disappointed.

I live my home but the quality is more like a $300K house than a $700K house. Fixtures are off center, none of the walls are plumbed. I wanted to glaze my walls but they did such a poor job with the taping, muddying and initial paint that it look horrible. Putting up shelves is a lesson in futility because the walls are either conclaves or just plain crooked. Don’t get me started on the lack of ceiling lights. The Design Center prices are a joke … they mark up every 5 times the value.