K. Hovnanian's® Four Seasons Reviews in Phoenix Mesa, AZ

Landscaping I think you could do a lot better for the money that I paid the front yard is very sad

Overall our buying experience was good and we enjoyed working with the KHOV staff. Thanks to our builder Michael for all of his efforts to do things right and to Alex for working hard to handle our warranty issues.

We did not know that we had to finish landscaping until we moved in.

Diana and Bret keep a tight schedule and our home finished 2 months ahead of the original estimate. Anthony jas picked up on the warranty issues and is quick, attentive to detail, and manages the contractors almost effortlessly.

The closing process is very clunky and unorganized. The Design center needs to be more detailed, especially with electrical. Otherwise, it was an overall good experience. Mike was the best on construction site.

The #Warranty team is top-notch anytime I have a problem I fill out a request and they are back at me within 24 to 48 hours and the problem is fixed within 2 to 3 days the building manager Mike is also top-notch five stars for always helping me out and stopping by even when the project is done and asking if I need anything

We love the home overall. Not crazy about the interior paint. It's hard to clean. We wish some of the cosmetic issues with paint, stucco etc could be addressed prior to the 10 month mark. Diana was great as we purchased the home. Mike and Brett have been terrific in addressing issues and tying up loose ends especially 30-45 days after we moved in. I would rate their responsiveness and dependability as a 5 and Anthony's as a 1. That's how I get to an overall rating of "3" above. The house is well constructed and the neighborhood is beautiful.

Kelsey was wonderful to work with; also she introduced me to Rider Realty to sell my home which was a great experience. I have been disappointed in that fact I've been in my home five weeks and still have no appliances that are mine (loaners)! I also have a messed up weather stripping on the front door that is still not fixed! There has been no ten day follow up which we were told would happen and the AC vendor still has not contacted us like we were told. Overall I love the house but little items make the experience less than great!

It was great there were a few things I didn’t know about Arizona laws . But it worked out in the end. You can’t move in until the home is registered in your name at the county. The get back to you to correct things in the home, after you move in are none existent, been here 5 mouths and still haven’t contacted us.

Our overall experience with K Hovanian was positive, however there were many bumps in the road. The design of the home is terrific and the location / lot selection met our needs. The build process was painful – reasons explained below, but also due to the demand of materials and trades that delayed our completion date by a month. Our construction superintendent Robert did an amazing job of keeping us informed, dealing with issues as they came up and he took a personal interest in delivering a quality home. Robert was one of the best parts of this entire experience. Since we closed on our home, the post-production support process has been great. The warranty team is responsive and every issue we’ve reported – there have been a few but nothing major – has been dealt with in a timely manner. The issues we have with K Hov is with the company as a builder and their mortgage team. First, we experience a ‘’miscommunication’ with our sales rep related to the lot premium for our home, but when the same thing happens to a number of other home buyers, that is not a miscommunication – it is a strategy. K Hov is ridged and inflexible in terms of options and what can / cannot be done prior to and during the build process. Two examples – they use 25 year old technology in their in-wall internet cabling (CAT 5 versus anything better). They would not even discuss upgrading the cabling even when we offered to pay for it. They also install 50 gallon water heaters when tankless heaters are current, much more efficient technology wise and offered in less expensive homes in our area. The financial arm is another topic. We were flat out lied to during our financing process with K Hov Mortgage and our lending officer got into an argument with my wife, who has been a mortgage lender for 15 years. If it wasn’t for the meager incentives offered through their captive finance company, we would have gone with another financial firm. Finally, when we went to sign documents with their captive Title company, we met with a contract notary – no one from the Title company even said ‘hello’ – which should not have been a surprise due to their lack of responsiveness to questions before we closed. Overall we are happy with our new home - we have a beautiful house in a great location. It was much more stressful than it should have been to get to this point. Anyone who contracts with K Hov to build a new home should be prepared to deal with an inflexible builder and a terrible mortgage company. ... More

The term "production home" is thrown around and should be heeded as a warning. Every K HOV employee we encountered from sales through build and warranty were great people. Unfortunately they work for a company that leaves them to the task of having to make excuses for generally poor quality build workmanship. Look at the walls carefully. They try to tell you it's a "textured finish", but anyone who has ever done drywall will quickly recognize compound that was applied and never sanded. When the late-day sun hits it we want to cry. We paid a ridiculous amount to upgrade our kitchen cabinets and have them painted white. What we got are cabinet doors a different shade of white than drawer fronts. My wife and I are both retired CEOs and we're shocked by KHOV's response. They don't stand behind the product they sell, but rather put you in a direct dispute with their supplier trying to remove themselves from the situation. Any other company in business would ensure things were made whole with THEIR customer before dealing with quality issues directly between themselves and their supplier. They've drug the fight out for almost 4 months to the point that we're doing what they hoped we would, in our exhaustion paying thousands out of pocket to just get the cabinets repainted so we can ... More

I liked that Mike and Amy kept updating us with calls and pictures of the progress they were making during the construction of the home. But we felt that Khov wanted to close whether the home was ready or not. The tile backsplash in our kitchen was completed the day of the closing. There were too many loose ends that still needed to be completed when we closed. For instance, we closed and the evening of our closing a guy was washing down our tile floor and BTW he did a crappy job as we cleaned up after him the following day. Not sure why you are wasting money on that guy. The guy who installed our cupboards was really bad as he left with cupboard doors that were uneven and door handles that were obviously crooked. You should find a better craftsman for that job. I would not have him back to my home for anything. For a new home we just have had to deal with a lot of stressful stuff. Like we kept asking that the door weather stripping be corrected to get a tight seal. We even mentioned about the weather stripping before closing. We kept asking for touch up paint so we could do a lot of the touch up ourselves rather than wait. We still have a section in the back of our house that has never been painted, which we mentioned but no action yet. Our A/C just went out, needs a new compressor, hard to believe in a new unit. Don't get me wrong, we like every single person we have had to deal with. Mike, Amy, and Alyssa are all very nice and easy to talk to but we are frustrated on how all of this has gone done. Maybe the real issue has to do with the quality of the subs that are doing the work, I don't know, but I do know that many times Mike has gone above and beyond, even doing other people's work, I think, to help us out and solve some issues that we have had. We highly esteem Mike for his efforts to help us through this process. ... More

Felt builder way overpriced options at design center. $2,300 to have paver drive instead of cement drive - other builder I visited charged $900 additional. $3,000 to have tile in small closet versus standard carpet. After closing, we have been forgotten about - some blue tape items have still not been done & we closed 3 months ago. No handles on any of our cabinets, touch up paint on back wall never done, missing cabinet piece not installed, cracked cabinet still not replaced

The model we chose suits our lifestyle; it is beautiful. However, many issues were not dealt with prior to closing. Could be the victims of not enough help; however, the quality control was surely missing in this home buying process/experience. For nearly $700K home pricepoint, I would have expected better quality from the trades. Even the windows are subpar. Even now almost 4 months later, the customer service follow up on this side alone is not good. I am still waiting on cabinet fixes and between the customer service center and vendor they cannot get orders right. No timely follow up either. I may escalate this yet. My advice do not close until 100% right (small things at 11 month ok but not the MAJOR!). ... More

Khov is just okay. Nothing more, nothing less.

House was built in a rush to closing with many issues somewhat resolved at the last minute. There has been a list of repairs submitted to builder with no resolution on all issues a month after I moved in. You wanted to close, the house should have been ready.

Our purchase experience with KHOV was great. Since then, we've struggled with getting warranty work completed and completed with quality. The subcontractor work was not high quality. Interior painting was terrible, many spots just primed and not painted from ceiling to walls, bathrooms, etc. Warranty work after the fact with painting and patch work has been poor. Our air conditioner has been worked on three times for faulty parts including putting in 4-1/2 lbs of refrigerant. The thermostats were wired to the wrong sensors causing the A/C to run constantly and only one room cooled down. The glass shower door was cut-in wrong, wrong hardware and then when they tried to fix it, the door shattered requiring them to order a new one and install. Seems like small stuff, but when you buy a new home you expect a quality of workmanship. We did not get that. ... More

Building a home is a stressful situation. If I am to describe our experience I would have to say it was lacking in many areas. The sales group was wonderful. The building portion was the worst I have seen. The craftsmen ship that was allowed to occur was horrendous. The after the sale care has been good. It is hard to keep tabs when contractors don't show up for their appointment to fix shoddy work.

During the buying and building process, we felt KHov lacked flexibility and did not seem to care about our individual concerns and desires. After closing, the customer service was excellent thanks to Alyssa in the Warranty Department and Mike, Project Manager. The trades also did a great job completing our punch list!

Most of the items that needed attention after moving in have been addressed, but we are still waiting on the cabinet people and the blind people. I shouldn’t have to keep calling. Also not happy with our landscaping. We paid for the expensive package, but it doesn’t look even as good as the lesser package that was done next door. I spoke to the construction manager, still waiting. Trying to be patient, but worried I’ve been forgotten.

If you are not a first time buyer in a retirement community with a social club and a HOA you don’t need to read this review. I want to start out by saying we lived in a custom home so my husband and I were caught off guard at the poor quality of some of the finishing products and the quality of the some of the workmanship. I was disappointed in the “designer” and the time she spent with me. She was dismissive and the actual time allotted was too short. When I wanted to change a few thing, well before building even started, I was told no changes can be made but I do understand why there are no changes allowed when the builder is trying to build homes as fast as possible. When I started reading information about the community and builder I was excited at the price of homes. I now understand why the price seemed to be reasonable. I feel the information I read seems to be a bait and switch. We saw the beautiful model home and was amazed what our money would buy in this community. The pool area is beautiful the grounds are beautiful. After making our finishing choices the reality set in and we saw the true cost of the home. Now that we have moved in an example of our frustration with the quality is our master bath toilet needs to be fixed but the explanation that perhaps the sewer line went up hill and there is nothing that can be done, especially since our other toilet works fine, is unreasonable. I confess we were ignorant of the process of the community life. We didn’t understand the difference between the builders, the HOA and the golf and social club but we do now. Every time we ask a question we are told, “that is not our problem you need to talk to...”. As an example we have accept our front yard as is. The plants were half dead and under sized, the gravel was not 2” deep as required by the HOA and our both our mounds looked like an above ground grave. I was actually told that maybe we could get some extra gravel that we could spread on the yard. I didn’t move here to shovel gravel or repair a poorly constructed front yard. Talking to our back yard landscaper he has to use another gravel color to complete the back yard. When I asked him if we could over dress the front yard so it matched the back yard gravel he said that he couldn’t do that-per the HOA rules, and he couldn’t get the front yard gravel due to availability. We were told by a Khov associate that the contract landscaper won’t fix the problems in the yard either. We do loved the way the ranch community is set up with a lot of open areas, the dog park and the green spaces. While we have no intention to sell our house, it has been a frustrating process. We are looking forward to completing our move in, our yard being finished and enjoying the things the community has to offer. Thank you for your time reading our review. ... More

The experience that we have had so far has been unsatisfactory in my opinion. We closed on the new home over a month ago with outstanding issues that are to be taken care of by KHov. To this point in time they are still outstanding. Quality of products used are average at best.

the blending of the different subs seemed awkward, in that one sub would undo or damage the work from a previous sub. I believe that is why there is such a large punch list, inluding general cleaning and paint drop removal

Amy was a Pro at sales. Well trained and experienced.

nice home but with deficiencies that have not been corrected. as always they say they will get to it asap. that means you'll have a long wait till the corrections are made.