K. Hovnanian's® Four Seasons Reviews in Phoenix Mesa, AZ

Amy was a Pro at sales. Well trained and experienced.

Kelsey was wonderful to work with; also she introduced me to Rider Realty to sell my home which was a great experience. I have been disappointed in that fact I've been in my home five weeks and still have no appliances that are mine (loaners)! I also have a messed up weather stripping on the front door that is still not fixed! There has been no ten day follow up which we were told would happen and the AC vendor still has not contacted us like we were told. Overall I love the house but little items make the experience less than great!

My wife and I had a great experience with Khov! Kelsey and Mike were very helpful and accommodating. We love our new house!

All questions were answered. As far as we are thinking about it. Pay raise for everyone.

We love our new home. Everyone we worked with was great including the Sales Consultant, Construction Project Manager and Home Service Representative. The process went smoothly, and they kept up informed regularly.

The sales team was excellent as were the construction people that I dealt with.

Interaction during all phases of purchase, construction, and delivery of home were very professional and first rate! Any questions or concerns that we raised were addressed immediately. We would definitely recommend K. Hovnanian’s homes to anyone interested in a quality built home.

The communication between the on site construction manager and myself was great!

We had a great experience buying our new dream home at K. Hovnanian's Four Seasons at Sun City West in Arizona. Everyone we came in contact with was professional, caring & committed to customer satisfaction. Products used were quality materials. Construction was completed in a timely manner. We very happy with the finished home.

We purchased the Starling Farm House, the floor plan was perfect for our needs. We received weekly communication / updates on progress and next steps, which was great, since we were living out of state during the majority of the build. Even though we closed on our new home, Khov is still available to us to assist with concerns and to answer any questions, we are very pleased with our new K Hovnanian home.

I found buying this home a very good experience all there staff were very helpful in making my move easy

The dealing was great and we were kept in the communication sphere the entire journey. Very helpful and always there to talk and ask questions. We have not moved there as of yet and look forward to enjoying the Home.

During the buying and building process, we felt KHov lacked flexibility and did not seem to care about our individual concerns and desires. After closing, the customer service was excellent thanks to Alyssa in the Warranty Department and Mike, Project Manager. The trades also did a great job completing our punch list!

Khov is just okay. Nothing more, nothing less.

Overall the experience was good except for the design center. I didn't think the representative was properly trained, had sufficient experience or understood our needs as buyers. KHOV isn't a custom builder but we did hope for some flexibility in our options. We weren't give the chance to order and pay for additional cabinets and the choices we had to pick from were very limited. Even slight changes seemed to present a problem even though we knew what we wanted at the initial contract signing. I would like the decision makers to think outside of the box when the buyers are willing to pay extra for changes. Overall the process was a good one and the staff (with the exception of the design center) were exceptional. ... More

Our overall experience with K Hovanian was positive, however there were many bumps in the road. The design of the home is terrific and the location / lot selection met our needs. The build process was painful – reasons explained below, but also due to the demand of materials and trades that delayed our completion date by a month. Our construction superintendent Robert did an amazing job of keeping us informed, dealing with issues as they came up and he took a personal interest in delivering a quality home. Robert was one of the best parts of this entire experience. Since we closed on our home, the post-production support process has been great. The warranty team is responsive and every issue we’ve reported – there have been a few but nothing major – has been dealt with in a timely manner. The issues we have with K Hov is with the company as a builder and their mortgage team. First, we experience a ‘’miscommunication’ with our sales rep related to the lot premium for our home, but when the same thing happens to a number of other home buyers, that is not a miscommunication – it is a strategy. K Hov is ridged and inflexible in terms of options and what can / cannot be done prior to and during the build process. Two examples – they use 25 year old technology in their in-wall internet cabling (CAT 5 versus anything better). They would not even discuss upgrading the cabling even when we offered to pay for it. They also install 50 gallon water heaters when tankless heaters are current, much more efficient technology wise and offered in less expensive homes in our area. The financial arm is another topic. We were flat out lied to during our financing process with K Hov Mortgage and our lending officer got into an argument with my wife, who has been a mortgage lender for 15 years. If it wasn’t for the meager incentives offered through their captive finance company, we would have gone with another financial firm. Finally, when we went to sign documents with their captive Title company, we met with a contract notary – no one from the Title company even said ‘hello’ – which should not have been a surprise due to their lack of responsiveness to questions before we closed. Overall we are happy with our new home - we have a beautiful house in a great location. It was much more stressful than it should have been to get to this point. Anyone who contracts with K Hov to build a new home should be prepared to deal with an inflexible builder and a terrible mortgage company. ... More

Every person we have met with has been courteous and respectful.

Our new home is in a great location and the experience working with the builder was good. We really liked working with the Superintendent throughout the build. He kept us very informed and called us every week once they started building.

We were fortunate to find a Hovnanian house already built and ready to move in. We didn't have to play the waiting game. The house is lovely and room sizes are perfect for our needs. The color scheme is workable, and we love the amount of light in the house. We will enjoy making it our own.

We appreciated the sales rep. Good job. We love the style of the home, Cardinal. We now own two K. Hovnanian homes. Minnesota and Arizona

Design and layout of the home is very nice. Workmanship looks good for now. At time of closing, home was not up to standard. Floors and carpet was not clean and lots of minor touch ups to be accomplish throughout the house. Trying to schedule work to be accomplished has not been good.

the blending of the different subs seemed awkward, in that one sub would undo or damage the work from a previous sub. I believe that is why there is such a large punch list, inluding general cleaning and paint drop removal

What really made the difference in the sale were two things: Our salesman, Tom, who has been kind and super responsive in resolving our concerns The Better Business Bureau rating for KHov was very good

Very nice home and staff was very good keeping us up to date as it was being built. Several examples of sloppiness including a terrible grout job and sloppy painting which made it seem like they were in a hurry. Hopefully the grout will be fixed and the sloppy paint will be corrected.

The team made everything in the process so easy. I have owned many homes during my lifetime; always a problem with something....Experienced no issues with KHov. My wife and I highly recommend the builder.