K. Hovnanian's® Four Seasons Reviews in Riverside San Bernardino, CA

Barbara was great. Who was the Genius decided to put the air conditioning right outside the master bedroom window brain dead

5 days after move in all plumbing backed up. Emergency numbers provided didnt provide service. When plumber came out the next day he snakes the lines and all lines had construction concrete and debris in them. Obviously the builder did not snake the lines prior to selling the home.

We felt it was a rush job to get this home closed and it showed in workmanship. There were delays due to supply chain issues which is understandable but when it neared the end of the month, it seemed anything outstanding was rushed or not finished (cabinets). Alison in sales and the service manager were very professional and helpful.

Been pleased so far, but only time will tell!

Builder's representative was not thorough or helpful and promises made were not kept. Overall quality of workmanship is below average at best.

Wendy at the sales office is AWESOME

The walk through was terrible and follow up by Brent has been worse. We need an easier way to communicate with the higher ups in this organization. The sales process was great Anna was great but after that the level of service has dropped off since our previous purchase in this community. There have been other quality issues as well with electrical and low voltage. and now we have a lot drainage issue Brent refuses to address. I would like Steve to call me.

KHov does not stand by its product, homes. Their service orientation is zero and is more aligned with avoiding work. They are incompetent, lazy and in some instances outright lacking in truthfulness. They cannot be trusted and have no interest in the customer let alone doing what is right. Brian is especially bad and passes you to others with no sincerity. Really lazy and incompetent.

I’ve already shared my disappointments but nothing is correcting my concerns

It really wouldn’t have taken much for K Hov to at least MATCH the hardware in these new homes in Four Seasons. We have brushed stainless cabinet hardware, shiny chrome bathroom faucets, shiny and brushed next to each other in the bathrooms. Ugh. When noted on our issues with the home we were told “ the builder will not even address it” by the builder rep Our walls are so thin and lack insulation that we can hear the master bath toilet flush in our entryway!!!! Every finish is cheap and poorly done. Will never buy a home from this builder again.

I thought K. Hovnanian built quality homes, but I was mistaken. My house was very poorly constructed and low quality materials used. there was no quality control and house was presented to me with so many things that needed to be fixed and replaced. I never should have used K. HOV mortgage, even though the closing costs were much less than reputable lenders. RM and SJ lied to me many times during the loan process and threatened to not fund my mortgage on the last day unless I gave them a document that was impossible to get. I had to hire an attorney to protect my legal rights regarding the dishonest dealings with K.Hovnanian. ... More

I was taught to start with a positive, so I will say the sales staff at the on-site sales office was alway responsive and available. From there everything went down hill. Months of delays and poor craftsmanship has been then norm. After 3 months of ownership we still are waiting to have our house finished. Examples: first time the tub was turned on it flooded our main bedroom because the contractor forgot to connect the water. Our entire backsplash in the kitchen needed to be removed and replace due to poor craftsmanship, and we are still waiting to have our garage doors painted.

KHOV chose to not close on time. Problem was that no one called to let us know. Our funds were in escrow early (the week before closing), so we thought there would be no problem. KHOV ended up costing us $1200 in extra fees for furniture storage and hotel room. KHOV told escrow that we did not want to close on the contract day. Never again.

khov & hoa are not what they said they would be!!