K. Hovnanian's® Four Seasons Reviews in Vallejo Napa, CA

We went looking for a 55+ gated community in Solano County and found Khovnanian Four Seasons at Homestead. After placing our $5,000.00 deposit, our initial sales representative was "reassigned" to another new community. During the lending process, our primary loan services manager was "no longer" with the company. After we had closed on our home and moved in, our service manager and her assistant was also no longer with the company due to a mass layoff. In short, there was too much turnover and inconsistency, resulting in developing a poor working relationship and inadequate response to home repair issues. Since we purchased a new home in a new gated community, there are no amenities or community center available, yet we are being charged $192.00 a month for Homeowner Association dues.Other buyers had their HOA waived as part of their buying incentives. The worst part of the whole buying process is dealing with the Home owners Association. These people have too much power in this gated community and reserve the right to dictate what home improvements you can do to your home. Initially, I had contacted them by email and just asked questions about having a concrete patio and walkway installed. They opened up a file based on my email questions, and when I didn't provide any further information, they closed the file and sent me a denial letter. I didn't provide any further information because I didn't ask for any bids from any contractors. I again submitted an email to them asking about my denial letter, and again they sent me a denial letter. The third time, I submitted a Request for Architectural Review complete with diagrams, pictures and a proposed bid, and again I was turned down because the Committee felt that my simple design did not comply with City ordinances. I contacted the City of Dixon planners department, sent them an email that I had received from the HOA, along with my Request for Architecture Review. The planner did not see any issues except for building a storage shed within three feet away from the fence. I sent a copy of his findings back to the HOA and resubmitted my Request for Architecture Review, but was promptly denied by the administration person. She then sent me a response email and stated that my finding from the City were in her "SPAM" folder. She then sent my Request to the HOA board for their approval. The HOA finally accepted my Request for Architecture Review, but under certain restrictions that I follow the rules outlined by the City of Dixon, which I had intended to do all along. Needless to say, I am not impressed with the buying experience. There were minor repairs such as the noisy humidifiers in both the master and second guest bathroom constantly running 24-7, (finally the humidifier was replaced on April 6, 2023), the backyard patio is already cracked after only four months ( the service manager says that is normal ), the patio screen door didn't lock properly (fixed), the heating /air conditioning didn't work correctly (no heat in the second bedroom, supposedly fixed, but it is still cold in there, probably because there is no insulation in the ceiling /walls, and other issues such as a loose faucet spigot in the kitchen, damaged header board above the garage door, and improperly secured roof tiles have been addressed and fixed. What is still not addressed is the issue of the construction workers who were building the house next door to me on lot #198 had sprayed cement on my back door and the right side of my house. The cement is already dried and looks ugly, but the service manager says that this issue is closed and no further action will be taken because it is not a home warranty issue. We did not spend over $600,000.00 for a new house with sprayed on cement on it, only to be told that they are not going to fix it. At this point in time, I cannot recommend that anyone purchase a home in this community. There is too much turnover of personnel, lack of responsiveness, poor quality of workmanship and no accountability. Furthermore, the HOA really needs to be looked at - we are paying dues and $100.00 processing fees for services that are not even being provided. Most of my new neighbors in my community (and we have met everyone) agree that the HOA is not responding to phone calls or emails in a timely manner. We all want to know what does the $100.00 processing fee goes to, since we have to do all of the coordination of getting the vendors, contacting the city, etc. I certainly hope that Mr. KHOVNANIAN gets a chance to read my comments. I heard that he was not too happy when our community center didn't have an official ground breaking ceremony, so there is a lot of other things that he probably us not aware of such as speeding construction workers going up and down my street. ... More

Jennifer and katlyn are the best. Everything else, buyer beware