K. Hovnanian's® Four Seasons Reviews in Sussex, DE

For the most part, living at Belle Terre KHov has been wonderful. I love living here and enjoying the beautiful club house and the nice neighbors. Being here a month I would say I still have some things to get done, but they are in the works of getting resolved and I have nothing major. I would have to comment on my design center experience. I felt extremely rushed on big decisions, and of course Covid limited a lot of the choices. I don't think 3 hours is sufficient to make all the choices that need to be made. I had a very stressful experience while spending a lot of money. I also think the house needs more sound proofing insulation. I have a loft and basement, and you can hear a lot from each floor. Other than that, the house is wonderful. I like the lay out and the closet space. I wanted to add that I think getting the option of putting a well in during the construction would be a nice plus instead of incurring the high water bills until you get one lined up after all the move and settling in. Up north we don't have this issue and are not aware of the high water bills incurred for watering the lawn. It would be nice to give another review after one year of living here. So far I really enjoy the entire neighborhood and the layout of all the amenities. It is resort living! ... More

Our Salesperson Shannon was amazing! Extremely helpful throughout the entire process, addressing my many questions and concerns in a timely manner.

Still too early. Waiting to see if critical issues are addressed.

The onsite sales associate made promises she could not fulfill. This happened with several issues, including locking in the price of my home and included home features, to list two. The construction management team -- Trey and Matt -- were superb. They were quality oriented and responsive to questions and concerns.

The buying experience with Shannon was outstanding. She was professional, knowledgeable and responsive to issues. The follow up after the final walkthrough was nonexistent. Just poor. I was told a replacement cabinet door was due in and someone would be out to install it the next day. A month later, still not done. Hole in garage wall, I had my handyman fix. Cracked driveway pad near street still not fixed. Makes it hard to recommend KHov to friends looking to buy here.

The sales team was great. We are waiting for our cracked sink to be fixed.

They have the main relationship with the appliances company. When there is an issue they should leverage their buying power in order to get results in a timely fashion. Two months later, we still do not have a working oven.

Very disappointed that many items in our home were not completed before our settlement date. Mold remediation in our basement was needed within four days of moving in. We, and many other new homeowners in our community, believe KHov should have a crew to fix and/or complete items in our homes before or as they keep building new homes in our community. Our KHov home purchase could have been a better experience.

In general the workmenship was not what I expected.

Workmanship could have been better. Sloppy final touches and preparation. Poor communication and follow up to issues by work team.

K Hov is a Great Choice for the Belle Terre Community. If you choose K Hov for Belle Terre - Be Cautious - For many reasons in this 2020 /2021 experience and not defending K Hov- Your Home experience may be less than you expect as K Hov is facing difficulties to deliver a Quality Product. My home purchase has become a disappointment with K Hov but one that I hope finishes well. TBD

The buying experience was professional. The overall quality of the build and workmanship was below standards. Disappointing. I would not recommend K.Hov to friends or family. I paid for a custom home and have had a number of issues. I feel like I have a factory built home.

Pushed me to close before the house was ready and still have not resolved issues.

Andrew was the most responsive in getting my issues fixed and completed. I think the workmanship was not up the the standard as touted by the KHov mission statement. I was overwhelmingly disappointed.

Buying a new home with KHOV was extremely stressful.

The entire experience was disappointing. The process is extremely disorganized. They should be ashamed of the quality for the price paid. They have no ability to schedule with any confidence and use "Covid" as an excuse for everything.

On our pre-settlement walk thru, we commented on the dirt left on the floors. Nothing was done. We had a list of issues that were supposed to be resolved before we moved in 6 days later but not a single one was addressed. Our front door looks like it was painted by a 5 year old and the floor in the master bath is covered in caulk. I still do not havee a working dishwasher one full month after settlement. I could go on........

Shannon, our sales associate was awesome. That was the best part of the experience. She responded quickly to every question or concern. I have bought/built 7 houses. The attention to detail from the trades was absent. The house was not even cleaned for us to move in. The construction manager told me it was construction clean. They should be ashamed to deliver a house with so much construction dust and dirt in the house. The basic structure of the house is fine. We love the community and the people. It’s disappointing to spend this much money for the quality we got. We are now having to fix stuff ourselves. We had pendants in the kitchen replaced and they didn’t work because the wires were stripped inside the box by the builder’s electrician. There are plenty of those examples. We have just resigned ourselves to fixing things as we find them. They just hired a new construction manager from outside the company who seems to be very good. Maybe the people getting their homes built now will have a better outcome. ... More

Quality of construction is poor.

At this point would not recommend

The quality of the workmanship was very poor. There were structural issues, finish issues, grading issues, landscaping issues, and rainwater management issues that were unsatisfactory at the time of the closing date. In addition, the responsiveness of the construction management team was initially very slow and very poor. However, there has been a change in the construction management team and responsiveness has improved. However, K. Hovnanian often tries to hide behind warranty limitations when the issue is defective material and workmanship. The issues are be addressed but only after extended delays and excuses. I need to spend significant amounts of time administering all of the work tickets that are required to identify, schedule, & manage the required work. This has been very disappointing. The community is a beautiful one, however the experience with the original construction management team was very disappointing and time consuming. ... More

Several poor painting areas on walls and trim. Finish work spotty at best. Once we were in the house for several weeks the repair men were very good. Especially Rich and Bruce

Our salesperson made the buying experience very unpleasant. We had several issues with the build of our house, including a mold issue, which took over 6 weeks to resolve. Our house was not ready when scheduled, as a result we had to spend $8,200 for the month of June 2023 to continue to rent. KHov took no responsibility for this, nor did they try to expedite the delivery date in any way, in fact scheduling our settlement for the last day of June, despite our house being ready and our repeated requests to move it by even one day. KHov has also been very slow to respond to the numerous deficiencies in our house since we've moved in, and 3 1/2 months later there are still quite a few major items that haven't been resolved. Overall, we would not recommend KHov to anyone, because they have demonstrated over and over again that they don't care about their customers, despite them spending hundreds or thousands of dollars on a home. ... More

Some of the construction was not any where the quality I thought was supposed to be. When an individual pays $700K plus you are expecting high quality, but not here. Four roof trusses were either cut or severely broken to make the roof system fit. One floor joist is bent about 15 degrees creating creaking when walked over, The electrical system was poorly designed. One 20 amp circuit for 12 outlets in the kitchen is at best a joke. In today's world many appliances are operated at the same time but not in this kitchen the way it was designed. Mike in the sales office lied on a consistent basis. No gas meter, but when I drove through the house there was one installed. And so on. He stated after telling me that the settlement date had to be pushed back 2 weeks on three different occasions, one being there were only 2 building inspectors working for the county and on was out sick. Getting items fixed has been a nightmare until very recently. Fixing the trusses have still not been addressed after a third party inspection found the problem in the first few minutes approximately 8 weeks ago. And the list goes on and on. ... More

Very disappointed with quality of home, a disappointment only made worse by a lack of urgency/efficiency in correcting reported service issues.