K. Hovnanian's® Four Seasons Reviews in Wilmington Newark, DE

Buyer beware! Everything went fine with the sales experience (excellent in fact), but once you get to the actual house - problems arise. Not unusual, but getting them fixed is impossible. Every homeowner here will tell you that there is NO attention to detail, and repairs are NEVER done. Very poor quality.

This home buying experience was less than enjoyable to say the least. The sales agent I would say was excellent. He tried to stay on top of things and weekly sent us pictures of the building progress. This however is where it stops! The workmanship in my estimation is very poor for the the price we paid; especially the upgrades. Many aspects of the building process were done too quickly, w/ low quality and lack of supervision. I question if the subcontractors knew what they were doing. Now that we have moved in,we have found many issues that need to be resolved. In many cases the warranty department blames the construction team ect. We probably should of paid additional money for a custom home. This however will be the last new home we will purchase in out lifetime. ... More

Our home cost over half million dollars and you would think you would have a new walk-in home with no issues. This is not the case with KHovnanian Homes. We were pushed back a week on settlement so builder could get all things complete. A week before closing did a walk through and was told all the items would be complete before closing. This proved wrong and now a month after closing we are told all the subs would be here to complete the punch list items. Some of the punch list items include the sod. They have replaced sod three times and still have gaps between pieces of sod and these gaps can be 4 to 6 inches. Very slopping workmanship. If you would come to this community and see what is happening throughout neighborhood. Floors have high spots and even a low spot near entry. Again, this is a sign of poor workmanship and lack of follow-up making sure it is installed properly. We had trim not installed and have waited a month for them to come and patch holes and paint. There are other issues but will not list only wait to see if corrected. One of the things that is most upsetting is having to push out settlement and closing. We had to reschedule delivery of PODS and reschedule moving people. Each was an additional cost to us. I know I told John (our construction guy) I would give a favorable review if everything was complete. Still waiting on everything to be complete and some of the items (Lawn) is still in need of repair. You would think for a half million-dollar home they would want a good-looking lawn to help with the sale of new homes. ... More

I've always looked at khovs history of quality building. The initial sales experience was good, but all went down hill after construction started. Yes, Covid contributed, but even when things got better, there's no excuses for some of the shoddiness I experienced. Contracts are in their favor. Buyers spend an exorbitant amount of wasted money. Repairs or promises of finish and repair are made right up to Closing, but don't happen, even after Closing. Phone calls, emails, etc., never answered. I read company could possibly be headed toward bankruptcy, it sure acts like it. I'm so sorry I believed in them. ... More

Things were done improperly!! So many mistakes on every item of our house. We can never get a straight answer as to who we call to fix an item. We are still waiting for floors to be fixed, dishwasher missing a piece, garage door opener missing, outside spigot missing, holes in wall board need to be fixed and repainted. Our GKD was a shock. The house was construction dirty, we received no booklets on our appliance, Nothing was included regarding clubhouse laws and rules. Sink and garbage disposal not hooked up. I could go on and on. It’s literally been a nightmare!! We are too old to have to go through everything that happened. K.Hovnanian needs to learn how to treat a customer from start to finish. They need to understand how to deliver a home to the buyer. Their GKD was anything BUT GOLD KEY!! Our experience was suppose to be a happy one. It’s only been one disaster after another!! ... More