K. Hovnanian's® Four Seasons Reviews in Eastern Shore, MD

Overall we had a good experience

This is the 3rd new construction home my wife and I have purchased. It was undoubtedly the best experience of the three. From the sales team to the site foreman to customer service, we were always treated with respect and issues were addressed promptly. The only real criticism we have is that the quality of the cabinetry vendor does not match the quality of the rest of the house. Given how central the kitchen is to our floor plan, this was disappointing.

In general the overall experience was very good. Khov kept us informed of the progress all along the way. The designs they offered were really good. The final product met our expectations. I will say that the quality of items such as window sills(particularly the edges) and painting could have been better. Additionally, it takes a long time for punch list items to get addressed. Also, for some reason the garage is not painted. For the price of the home, painting the garage should be included. The only other issue is the actual option selection process. Several options we wanted we were told were no longer offered yet months later they still show up as available options on their list. ... More

When our neighbors above us are walking around we can hear every step below. Very frustrated and we have considered moving because of the noise

Been great working with Dylan, Mike and Matt through the process so far

If you are considering a Condo with One Floor living and The Four Seasons location is right fore you and your loved ones, ask for GEORGE. Allow him to answer your concerns and provide you with the info need to choose wisely.

George was incredibly helpful during the purchasing process of my condominium. He was always available to answer questions and responded immediately to any concerns. I loved that he continued to follow up with me even after the sale of the condo. He is an asset to KHOV!! Dylan the maintenance manager responds right away to any maintenance issues. He is incredibly courteous and prompt. He is never ever annoyed when I email or have him address a problem.

Sales process by Dylan has been extremely professional — attentive and transparent. Stephanie and Dylan at Homeowners Services take pride in solving issues — and they do. The opportunity for improvement is the sit down settlement. You should prepare a folder with labels separating and identifying each set of documents. We simply got a huge amount of documents that were not even stapled by category, and sorting it out by ourselves was not easy. It gives the impression you simply don’t care enough or you are saving money. Glad to talk about it.

M. Dylan, sales representative, went way above & beyond during & after the purchase of my condo. So grateful.

For a huge company, K Hov does a great job. Sales, service, and communication were all great. The build quality was nowhere near my previous build (Ryland). I attribute that to building more houses than competent tradesmen available to build. They are very responsive to any issue, so buy the house with it's faults, and they will all be fixed, no problem.

Rebekka, Kevin and Dillon have been wonderful to work with. Rebekka kept us updated as construction progressed. She even sent pictures almost weekly so we could be part of the process. All three have been pleasant and easy to work with. Kevin and Dillon have been responsive to any problems we have had since moving in. The only difficulty has been with the H OA . They have been hard to reach. We still have no trash cans or recycle bins and we have been here over a month. Would like to hear from someone soon

After selling a house was able to buy and settle relatively quickly at 4 Seasons. Quality of new construction only fair, though upgraded appliances quite nice

Everything is exactly as promised.

quality building, responsiveness to needs , other then being a little delayed in delivery date overall experience terrific

Appliances is too difficult using every day. Too complicated. Specially elderly people.

All building contacts were great. Very responsive and professional.

We are very pleased with our K-Hov condo

Waiting for a new home to be built (in my case, a condo), is difficult. You're anxious and always wondering what the status is and if you may be delayed from closing. Dylan was exceptional in communicating a true estimated closing date, setting my expectations appropriately for the right time. Not only did he let me know when i truly should expect to close, but also, he always made himself available to me when i wanted to pop in for a visit to see the property and re-see all the models for home decorating ideas and to dream about what my finished condo would look like! Not only that, he sent enthusiastic emails weekly documenting the build progress with pictures! It is so nice to have photos of my new home at each stage of it's construction! My walk-through was extremely informative and the builder provided me with all kinds of tips on how to best take care of appliances, pipes and the like. I enjoyed the process and am happy in my new condo. Of course, there are a few hiccups, but K Hovnanian's team have been responded to my issues in a timely manner. And, i do think some of the interior paint & trim & nail pops need some clean up work - but i'm hopeful that's what the touch up time will take care of in about 10 months! ... More

We are very pleased overall from sales to construction, settlement and responsiveness to issues. Thank you KHOV!

The members of the sales staff were very good, however there is no option to make structural changes to the models offered. The model homes are well appointed, but some of the finishes used are not available. The process for choosing finishes and purchasing our home went smoothly. Supply chain issues delayed completing everything in our home until one month after closing, but the construction manager was responsive to our needs. We were still able to take occupancy of the house the same month originally promised

I am loving my new home! Through the building process, I had a stellar experience with the construction manager and the design center. All of the individuals (2 @ construction and 1@ design) took the time to listen to my questions, find the answers, and make sure I was satisfied with the quality and service I received. While each of those individuals earned 5 stars, I gave just 4 stars overall because of some issues with sales. Though everything was resolved, it was a bit stressful and didn't have to be that way. In addition, leadership should reconsider the current policy of supplying a black refrigerator to everyone--even to those purchasing the gourmet kitchen option. Other than that, I love my new home and the community! ... More

For the most part, we were very satisfied with the home buying process and the responsiveness of the sales agent and construction staff. However, we were very disappointed in two issues that would make us reluctant to recommend KHOV to others-- 1) no one in sales or at settlement ever conveyed to us that the quarterly water and sewer charges were going to be equally shared by all residents of multiple building versus separately metered where we would pay for only our own water usage. That is a significant that should have been explained beforehand, especially since some of us have second homes and aren't living in the home all year; 2) In order to sell the last condo in our building before the end of the year (the exact same model as ours with the same options on the same floor and right next door to us), KHOV reduced the price by $50,000, in affect significantly cheapening the value of our own property and others. This action was very self-serving to KHOV, totally unnecessary and a great disservice to the dozens of buyers who had already purchased their new home. ... More

Four seasons is a great development. Homes are well designed and offer above average options. There are several improvements that are needed to improve the buying and acceptance process.

My home purchasing experience with K. Hovnanian has been a remarkable journey. My wife and I searched so many residential communities in Virginia and other states, before settling in Four Seasons at Kent Island in Chester Maryland. Our newly built spec home already included many of the features we desired. Marvelous flooring, up-to-date appliances, high ceilings, and a beautiful loft style kitchen. Throughout the entire home purchasing process and there after, we have received exemplary professional and courteous service from all the different components that makeup the Four Seasons at Kent Island. We are truly happy with K. Hovnanian residential building style, our spacious Kelly home, and the amenities that are available and associated with this wonderful community. Who could ask for more! ... More

Comfortable and satisfying experience of house buying with sale woman and construction manager (Rebecca and Kenny)