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K. Hovnanian's® Four Seasons Reviews in Eastern Shore, MD

What Eastern Shore Homeowners Have to Say About K. Hovnanian's® Four Seasons.

Read all 107 verified reviews from homeowners that built a new home with K. Hovnanian's® Four Seasons in the Eastern Shore area. Eastern Shore homeowners have rated K. Hovnanian's® Four Seasons an average 3.7 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian's® Four Seasons's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

K. Hovnanian's® Four Seasons

has 3.7 out of 5 stars in Eastern Shore Area

107 Reviews in Eastern Shore Area

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.5

Responsiveness 3.7

K. Hovnanian's® Four Seasons in Eastern Shore Area

View Homes

Customer Reviews

Expected better experience.

  • Anonymous
  • Verified HomeBuyer
  • April 02, 2022
  • Chester, MD

Sales staff unresponsive after we contracted. Construction crew stretched way too thin with so many simultaneous builds. Still waiting for many punch list items to be addressed.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Things to be aware of prior to settling and moving in...

  • Anonymous
  • Verified HomeBuyer
  • August 31, 2021
  • Chester, MD

Observations needed prior to settling: Don't let your guard down! Have an independent inspector or someone who knows construction go through the house with you to identify those things that need to be fixed prior to settlement. Once you have settled and moved in, it is very hard to get the repairs taken care of. Watch out for scratched sink basins and mirrors , rough cut lumber painted over, uneven window sills, imperfections on drywall painted over, broken tiles in floor of bathroom, unpainted surfaces on interior and exterior trim, concrete foundation cracks and breaks, exterior walls ...

K. Hovnanian's® Four Seasons responded:
Good morning! Thank you for taking time to provide feedback, we are sending your comments to the local team for review. Have a good day! khovnaniansfourseasons

Total Score 3


Quality 2

Trustworthiness 4

Value 3

Responsiveness 2

Four Seasons Community

  • Seaborn F.
  • Verified HomeBuyer
  • May 31, 2023
  • Chester, MD

Our sales person Dylan was great to work with and helped solve some issues during construction. We had an unlevel fire place from concrete floor not being level, sheetrock separating, faulty fire alarm, and metal siding buckled. So far KHOV has been responsive to our issues. KHOV needs to do a better job of overseeing the construction and use better quality of materials. It's a great neighborhood but quality of house doesn't match the price paid.

K. Hovnanian's® Four Seasons responded:
Hi Seaborn, thank you for your feedback we really appreciate it. We have sent your message to local management for further review and will reach out to when we receive an update. Thanks again! khovnaniansfourseasons

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Great Structure, Poor Finishing

  • Kenneth B.
  • Verified HomeBuyer
  • February 01, 2022
  • Chester, MD

We were very pleased with the quality of the framing and overall construction, but very disappointed with the finishes, attention to detail and poor execution of the appliances, cabinets and trim.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

K. Hovnanian's® Four Seasons - No attention to detail in the build.

  • Anonymous
  • Verified HomeBuyer
  • January 20, 2022
  • Chester, MD

No attention to detail in the build. Splatter on brand new flooring. Marks on exterior. Damaged cabinetry. Missing appliance manuals. Missing garage door openers. Shower not as promised. The cheap labor they subcontracted shows quite clearly.

K. Hovnanian's® Four Seasons responded:
Good morning! We appreciate you taking the time to provide feedback on your recent experience, and will send your comments to the local management team for review. Have a good day! khovnaniansfourseasons

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

HOA Communications

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2023
  • Chester, MD

HOA is dis-organized. K. Hov does not have quality control personnel to inspect home construction before each home is delivered to its buyer. K. Hov expects homeowners to be thoroughly familiar with technology (appliances, internet, wifi, security and etc.) used in their home, K. Hov's use of third -party contractors and subcontractors could benefit from closer supervision.

K. Hovnanian's® Four Seasons responded:
Hi, thank you for your feedback! We're constantly looking to improve, so our customers feedback really means a lot to us. Thank you again for your thoughts and have a wonderful day! khovnaniansfourseasons

Total Score 3


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Most frustrating and stressful experience.

  • Shirley R.
  • Verified HomeBuyer
  • May 02, 2022
  • Chester, MD

Dawn the sales person and Pam, the selection specialist we’re great. The settlement experience was frustrating and disappointing.

Total Score 3


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Once we got in the house things were taken care of quickly

  • Anonymous
  • Verified HomeBuyer
  • April 05, 2022
  • Chester, MD

Since these were not normal times, there were supply issues, which delayed getting into the house.

Total Score 3


Quality 3

Trustworthiness 2

Value 1

Responsiveness 2

I feel like they rushed getting the building completed and failed to do even the minor things.

  • Mary M.
  • Verified HomeBuyer
  • September 20, 2021
  • Chester, MD

They should have taken more time to do things correctly then rush just to complete the building. Couple more weeks or maybe even a month was probably needed. The workmanship is horrible on some items - they completed things so carelessly just to say it was done. Now as the homeowner I have to follow up, send emails, and follow up again to get everything corrected when it should have been done correctly from the beginning. Everything from painting not being completed, things not sanded prior to painting, cleaning paint from floors, crooked lights and walls, towel and toilet papers rods not ...

K. Hovnanian's® Four Seasons responded:
Good morning Mary! Thank you for taking time to provide feedback from your recent experience, I am sending your comments to the local management team for further review. Have a good day! khovnaniansfourseasons

Total Score 3


Quality 1

Trustworthiness 2

Value 1

Responsiveness 4

Worst production builder

  • John L. Silverman T.
  • Verified HomeBuyer
  • May 01, 2024
  • CHESTER, MD

My 9th home and an expensive one. The smallest high premium lot and one of the smallest homes. The construction manager was non-existent. I met him at the initial meeting and never saw or heard from him again until my final walkthrough....5 months! The only reason I gave him a decent review was he begged for it and Alyssa Tarsa asked me to do it. He has no empathy, no consideration, and blames any design or electrical or construction issue on someone else. He never completed a very small punch list, I did the work myself. By the way it's John S not T

K. Hovnanian's® Four Seasons responded:
Hi John, we've sent your message to local management, and we were informed that you had a conversation with one of the members of our team. We were excited to hear that you were happy with your home and the community. We also understand that you were frustrated about communication and some favors you asked for pertaining to your home that were denied. We will continue to service and warrantable items and we appreciate your feedback. Have a great day! ...

Total Score 3


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Mike has been very helpful

  • Dale A.
  • Verified HomeBuyer
  • February 01, 2023
  • Chester, MD

Over all happy but major problems exist. Noise in HVAC system keeping my wife awake at night. Been addressed but not fixed. Shower pan cracked multiple places yet we are told its not under warranty. We have only been here 3 months. Stove top not secured to counter.

Total Score 3


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Unhappy

  • Alison K.
  • Verified HomeBuyer
  • January 31, 2023
  • Chester, MD

I felt that during the process, Dawn cost me money by her incompetence and lack of communication. I asked her to send me a contract and she did not, then the price went up, which i was trying to avoid. I was irritated at the entire process. The ugrades were terrible and all cost a lot!

K. Hovnanian's® Four Seasons responded:
Hi Alison, thank you for taking the time to leave a review. We've seen your message and will pass it along to local management for further review. khovnaniansfourseasons

Total Score 2


Quality 4

Trustworthiness 3

Value 3

Responsiveness 3

I have no highlights other than meeting the person who did everything in his power to make things right

  • Anonymous
  • Verified HomeBuyer
  • July 06, 2023
  • Chester, MD

Was not impressed with the quality of the materials or the workmanship

K. Hovnanian's® Four Seasons responded:
Hi, we're sorry to hear that you are disappointed with the quality of workmanship in your home. We strive to provide the best service possible to our customers. If you have any concerns about your home, please feel free to contact local management or reach out to us at onlinereviews@khov.com we'd love to hear any issues you're having in depth. Thank you and have a wonderful day. ...

Total Score 2


Quality 3

Trustworthiness 1

Value 3

Responsiveness 4

K. Hovnanian's® Four Seasons - Poor buying experience - lack of clear communication from start

  • Anonymous
  • Verified HomeBuyer
  • September 28, 2021
  • Chester, MD

Poor buying experience - lack of clear communication from start to finish.

K. Hovnanian's® Four Seasons responded:
Good morning! Thank you for providing feedback. We are sorry to hear that you had a poor buying experience and will be sending your comments to the local management team for follow up. Have a good day! khovnaniansfourseasons

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Not a happy experience

  • Anonymous
  • Verified HomeBuyer
  • October 11, 2022
  • Chester, MD

Did not have a satisfactory experience.

K. Hovnanian's® Four Seasons responded:
Hi Minoo - sorry to hear that you are disappointed with your recent home building experience. I will send your feedback over to the local management team for review. Have a good day! khovnaniansfourseasons

Total Score 2


Quality 2

Trustworthiness 4

Value 2

Responsiveness 2

Khov's way or the highway, Company driven by attorneys.

  • Anonymous
  • Verified HomeBuyer
  • August 10, 2021
  • Chester, MD

There was misrepresentation by the selling rep on our property, Buyer pays for their mistakes, contract covers them legally from any recourse by the buyer. They can return your deposit and walk away. Closed on a home that is still not complete on many issues and no promises on when they will be completed. My painter commented on the poor finishing on drywall throughout the home. They are building homes too fast without regard for quality, they proclaim themselves a high end builder, not the case. Treat their customers very poorly.

K. Hovnanian's® Four Seasons responded:
Good morning! Thank you for taking the time to provide feedback on your recent experience. We are sending your comments to the local management team for further review. Have a good day! khovnaniansfourseasons

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

I felt the construction team was great. I felt the sales team was not responsive timely, often unresponsive, and I felt the management team was non responsive, even arrogant.

  • Barbara G.
  • Verified HomeBuyer
  • September 09, 2022
  • Chester, MD

I felt that the customer/buyer/end audience was not given deserved regard as the one spending the money. Simple items (responsiveness, honesty, consideration, graciousness, and apologies for mishaps) cost nothing but go along way toward greater satisfaction.

K. Hovnanian's® Four Seasons responded:
Hi Barbara, thank you for taking the time to leave a review. We've seen your message and will pass it along to local management for further review. khovnaniansfourseasons

Total Score 2


Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Repair problems

  • Therese B.
  • Verified HomeBuyer
  • September 21, 2023
  • Chester, MD

VERY difficult to get repairs scheduled and issues are never resolved in 1 visit. Repairmen cause damage when they come.

K. Hovnanian's® Four Seasons responded:
Hi Therese, thank you for taking the time to leave. We have sent your feedback to local management for further review and will provide an update when provided. Thank you again and have a great day. khovnaniansfourseasons

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Not good

  • Anonymous
  • Verified HomeBuyer
  • May 10, 2023
  • Chester, MD

Cheap materials but worse of all the worse contractors we have had in our home buying experience. This was our 4th home and we have never seen anything this bad.

K. Hovnanian's® Four Seasons responded:
Hi, we're sorry to hear that you're disappointed with your recent home-building experience. We are aware that our associates are in constant contact with you and will continue to keep in contact with you to accommodate you the best they can. Have a great day! ...

Total Score 2


Quality 1

Trustworthiness 2

Value 1

Responsiveness 3

Like buying a used car.

  • Denise F.
  • Verified HomeBuyer
  • January 11, 2023
  • Chester, MD

Rebekka is Honest and Trustworthy.

K. Hovnanian's® Four Seasons responded:
Hi Denise, thank you for taking the time to leave a review. We've seen your message and will pass it along to local management for further review. khovnaniansfourseasons

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

K. Hovnanian's® Four Seasons - Horrible builder and experience from beginning of process to

  • Anonymous
  • Verified HomeBuyer
  • June 30, 2021
  • Chester, MD

Horrible builder and experience from beginning of process to the end!

K. Hovnanian's® Four Seasons responded:
Good morning! Sorry to hear that you did not have a good experience, I am sending your feedback to the local team for review. khovnaniansfourseasons

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Home meets most, Service is extremely lacking from critical areas and departments

  • Anonymous
  • Verified HomeBuyer
  • July 03, 2023
  • Chester, MD

The entire experience up until now (6 months later) has been challenging. The Project Manager, is not trustworthy and is slow to respond when it directly affects his "bonus" or incentive to complete a job and totally non communicative on any and every other issue. i.e. during the walk-thru in December 2023, a issue was brought to his attention with a promise to have it address within a couple of days, to date has not been resolved, last visit to my home on 4/25/2023, he again promised to resolve an issue, have not heard a word from him as of today 7/3/2023. Issues directly affecting his ...

K. Hovnanian's® Four Seasons responded:
Hi, thank you for taking the time to address your concerns. We are aware that our associates met with you to address some of the concerns you brought to their attention. If you have any other concerns, you'd like to address please feel free to reach out to local management for further assistance. Thank you and have a great day! ...

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Very poor workmanship

  • Anonymous
  • Verified HomeBuyer
  • October 20, 2022
  • Chester, MD

Just about everything in the house was done poorly with no attention to detail. They slap the houses together as fast and cheaply as they can. Floor is out of level, horrible drywall work, voids in the concrete, things out of square, cheap materials and building practices used and on top of that the house was dirty when delivered to us. Very disappointed in our experience.

K. Hovnanian's® Four Seasons responded:
Hi Kathleen - sorry to hear that you are disappointed with your recent home building experience. I will send your feedback over to the local management team for review. Have a good day! khovnaniansfourseasons

Total Score 2


Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Disappointed!

  • Anonymous
  • Verified HomeBuyer
  • July 19, 2023
  • Chester, MD

Sales should provide house blue print including Receptacles and possibility of adding wires for electric range and water heater. Homeowner should visit the site every week to check the progress and point out defects, since construction manager doe snot do his job! Too may homes are being built at once and not enough construction managers to cover quality control.

K. Hovnanian's® Four Seasons responded:
Hi, thank you for taking the time to leave a review. We are aware that an associate has recently reached out to you in regard to some of the concerns you were having. They informed us that they are currently servicing an item that was brought to their attention. We are sure that our associates will handle the situation and we want to thank you for the review. ...

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

K. Hovnanian's® Four Seasons - If you don’t use k hov mortgage they change their attitude and

  • Anonymous
  • Verified HomeBuyer
  • November 09, 2021
  • Chester, MD

If you don’t use k hov mortgage they change their attitude and are rude and nasty. Also, they try to add on unlawful fees if you don’t close on time when they held up the closing processing.

K. Hovnanian's® Four Seasons responded:
Good morning! We are sending your comments to the local management team for further review, thank you for providing feedback on your experience. khovnaniansfourseasons

Total Score 1


Quality 4

Trustworthiness 1

Value 4

Responsiveness 3