K. Hovnanian's® Four Seasons Reviews in Eastern Shore, MD

No attention to detail in the build. Splatter on brand new flooring. Marks on exterior. Damaged cabinetry. Missing appliance manuals. Missing garage door openers. Shower not as promised. The cheap labor they subcontracted shows quite clearly.

HOA is dis-organized. K. Hov does not have quality control personnel to inspect home construction before each home is delivered to its buyer. K. Hov expects homeowners to be thoroughly familiar with technology (appliances, internet, wifi, security and etc.) used in their home, K. Hov's use of third -party contractors and subcontractors could benefit from closer supervision.

Dawn the sales person and Pam, the selection specialist we’re great. The settlement experience was frustrating and disappointing.

Since these were not normal times, there were supply issues, which delayed getting into the house.

They should have taken more time to do things correctly then rush just to complete the building. Couple more weeks or maybe even a month was probably needed. The workmanship is horrible on some items - they completed things so carelessly just to say it was done. Now as the homeowner I have to follow up, send emails, and follow up again to get everything corrected when it should have been done correctly from the beginning. Everything from painting not being completed, things not sanded prior to painting, cleaning paint from floors, crooked lights and walls, towel and toilet papers rods not hung properly, things not centered, doors that don't lock or lock and you can't open, two different sides on the balcony, and the list goes on. With all of these issues, how did it ever pass inspection? Surely someone should have noticed, isn't that their job? I can't be the only unit like this. Kenny has been responsive to my problems however there are still so many items that need attention. ... More

My 9th home and an expensive one. The smallest high premium lot and one of the smallest homes. The construction manager was non-existent. I met him at the initial meeting and never saw or heard from him again until my final walkthrough....5 months! The only reason I gave him a decent review was he begged for it and Alyssa Tarsa asked me to do it. He has no empathy, no consideration, and blames any design or electrical or construction issue on someone else. He never completed a very small punch list, I did the work myself. By the way it's John S not T

Over all happy but major problems exist. Noise in HVAC system keeping my wife awake at night. Been addressed but not fixed. Shower pan cracked multiple places yet we are told its not under warranty. We have only been here 3 months. Stove top not secured to counter.

I felt that during the process, Dawn cost me money by her incompetence and lack of communication. I asked her to send me a contract and she did not, then the price went up, which i was trying to avoid. I was irritated at the entire process. The ugrades were terrible and all cost a lot!

Was not impressed with the quality of the materials or the workmanship

Poor buying experience - lack of clear communication from start to finish.

Did not have a satisfactory experience.

There was misrepresentation by the selling rep on our property, Buyer pays for their mistakes, contract covers them legally from any recourse by the buyer. They can return your deposit and walk away. Closed on a home that is still not complete on many issues and no promises on when they will be completed. My painter commented on the poor finishing on drywall throughout the home. They are building homes too fast without regard for quality, they proclaim themselves a high end builder, not the case. Treat their customers very poorly.

I felt that the customer/buyer/end audience was not given deserved regard as the one spending the money. Simple items (responsiveness, honesty, consideration, graciousness, and apologies for mishaps) cost nothing but go along way toward greater satisfaction.

VERY difficult to get repairs scheduled and issues are never resolved in 1 visit. Repairmen cause damage when they come.

Cheap materials but worse of all the worse contractors we have had in our home buying experience. This was our 4th home and we have never seen anything this bad.

Rebekka is Honest and Trustworthy.

Horrible builder and experience from beginning of process to the end!

The entire experience up until now (6 months later) has been challenging. The Project Manager, is not trustworthy and is slow to respond when it directly affects his "bonus" or incentive to complete a job and totally non communicative on any and every other issue. i.e. during the walk-thru in December 2023, a issue was brought to his attention with a promise to have it address within a couple of days, to date has not been resolved, last visit to my home on 4/25/2023, he again promised to resolve an issue, have not heard a word from him as of today 7/3/2023. Issues directly affecting his bonus are all resolved. His direct supervisor is also non-responsive when copied on this issue. At this point, I don’t want him anywhere near my home. My sales rep, beautiful personality however, in my opinion, is over worked therefore unable to thoroughly provide the information and services needed in making informed decisions in the buying experience, which could have ultimately resulted for me a disaster I would have had to live with in my forever home. i.e. clarity on options, placements and costs... letting the clients know the selection of model homes extend beyond the model homes on site. Satisfactory ratings for the Warranty and HOA (First Service) dept. Overall, the home now meets most of what I was looking for as my forever home, however it has been the process (service) of making it the completed forever home that was and still is most disappointing. ... More

Just about everything in the house was done poorly with no attention to detail. They slap the houses together as fast and cheaply as they can. Floor is out of level, horrible drywall work, voids in the concrete, things out of square, cheap materials and building practices used and on top of that the house was dirty when delivered to us. Very disappointed in our experience.

Sales should provide house blue print including Receptacles and possibility of adding wires for electric range and water heater. Homeowner should visit the site every week to check the progress and point out defects, since construction manager doe snot do his job! Too may homes are being built at once and not enough construction managers to cover quality control.

If you don’t use k hov mortgage they change their attitude and are rude and nasty. Also, they try to add on unlawful fees if you don’t close on time when they held up the closing processing.

The entire experience, since I put purchased this alone, as a retirement home, has been more then scary.

If the axiom Location, Location, Location wasn’t true, we would have walked.

ALL NEW PURCHASERS LIVING IN ACTIVE CONSTRUCTION ZONE. BUILDING SPEC HOMES NEXT TO OCCUPIED HOMES BULLDOZING CONCRETE POURING ETC 6:30 AM TO 8PM NO CONTROL OVER NONENGLISHING SPEAKING SUBS WHO PLAY CANTINA MUSIC FROM BOOM BOXES HEARD BLOCKS AWAY PUNCHLIST ITEMS POORLY OR NEVER FINISHED LANDSCAPING SUBSTANDARD INTERIOR FINISHES LACKING IN MANY RESPECTS PAPERWORK FOR APPLIANCES OFTEN NOT RETAINED

We have had several issues! Namely, electrical panel had to be replaced, including circuit breakers. That being said, I came home from NY, after burying my Mother to a dead refrigerator ( breaker was thrown.) that was July 31st! Still waiting for a new refrigerator!! The humidity in our home has been as high as 78% for many weeks, and still averages 67%. Unless, I turn the thermostat to 67 degrees. I can’t live like this much longer. And the standard answer is, ‘ wait till Fall! And the building will dry out!” The lack of response for the higher ups is appalling! And I will never recommend any buying here in FS. Very sad situation…. Not the way retirement was suppose to be. ... More