K. Hovnanian's® Four Seasons Reviews

Project manger James was excellent. Very responsive and helpful at every phase. Trades such as painter and cleaning crew are less than desirable. Painter never cleaned walls or fixed dry wall prior to painting. This caused a lot of touch up and repaints to happen. Which lead to lots of paint splatter on every floor which was left for home owners to clean up. Doors and trim were never cleaned. Trim work is very sloppy - mismatched corners nail holes not filled.

There is a lot to like about this house and unfortunately those things are overshadowed by some negative aspects of the buying and building process. Our closing was delayed 3 months and rather than delay any longer, we closed and moved in with multiple items unfinished and areas needing to be fixed. (Here's a sampling of problems: missing towel bars, crooked walls, damaged flooring, damaged kitchen cabinet door, backward closet door, damaged window screen, unrepaired holes in pantry & pantry shelf missing brackets.) Ours is not an isolated situation; others in the development report similar experiences. It's my understanding that these types of issues and delays are typical because builders (not just K. Hov) are unable to get reliable trades people and they run into problems with utility companies. However, the continuing delays and slow pace of repairs 6 weeks after moving in seems ridiculous and I have to wonder why they continue to start on new houses when previously built houses still need work. ... More

Overall we have been happy with our purchase. The Sales person Adam was great. the mortgage folks were good, but the process is tedious due to all of the government requirements and regulations. Our home was built and delivered on time. We had a punch list of items to have corrected post closing and are still working thru some of those issues. Neighborhood, neighbors and amenities are great!

We had a good amount of resistance with the construction manager. But once we involved Jenn, things improved. As an example we still have issues of water retention at our front driveway-not yet sorted out

We loved receive consistent updates from Tom and always knowing what was going on with the house. I feel the quality wasn't the greatest in the drywall and also the placement of the electric outlets was not well design. Thanks

James did a good job of keeping us informed.

Our home is a quality build. This is our 5th new home and this home ranks as one of the best built.

Overall my experience with this home purchase has been good. The only issue I may voice will be the builders response to correcting building flaws. If this occurs in a timely manner my experience will continue to be good, if not it will result in a very poor experience.

The builders try very hard to bring everything together.

The sales associates were wonderful. Knowledgeable,helpful, insightful! Our contractor was helpful on many levels. The mortgage company was none of these!

Very nice home and staff was very good keeping us up to date as it was being built. Several examples of sloppiness including a terrible grout job and sloppy painting which made it seem like they were in a hurry. Hopefully the grout will be fixed and the sloppy paint will be corrected.

The house is beautiful, however, there was some flaws that needs addressing. I've only been here two weeks so I'm trying to see how long it takes to address them.

My sales consultant was very knowledgeable and helpful in helping me purchase my home and went above and beyond with the closing of the property.

When we met with sales team we felt good and a very positive process, while the house was being built we could see the work and that process was very open and consistent. Now that we are in the house we have had some issues but the team reacts quickly. My final comments are beautiful home but I would suggest to improve for future home buyers you should look at some other subcontractors, allow more quality upgrades, and have better cleaning crew when you turn house over to buyer.

The purchase process went very well, the sales team was great. My wife and I are enjoying the house and community. There is an issue with our front step concrete landing. Trying to get a solution to this problem has been a difficult process. The customer service team is telling me that the soil settling under the concrete landing that caused a major 1/4” diagonal crack was caused by erosion and that the repair is the owners responsibility. This problem started after being in the house for about three weeks. The battle with this continues and I hope that this review goes up the leadership chain where someone will make the decision to schedule the repair. KHOV claims that total customer satisfaction is paramount to their success. The objective here should be to strive for that satisfaction. ... More

Love our new home and community. One major negative. Hot water system is very poor. 2 and a half minutes to get hot water to the master bath. Froze up during recent freeze and had to get our own plumber because Warrenty couldn't get someone to help us immediately.

Laurie, our sales rep was very proficient and professional. She was the best part of the progress. Generally very pleased with our new home and K.Hov. The 30/60 day punch out process was not smooth until the new warranty portal was release, then things smooth out.

Biggest disappointment is they sell you on all these that they offer but turns out not to be true.

The builder had to correct/change a lot of poor workmanship areas. In my opinion our inspector and the builder had to hold below average craftsmen/construction workers to a higher standard. K Hov’s builder was an excellent communicator & checked on as well as corrected multiple flaws. This especially evident in the painting. Zach had to request a change in painters. Our sales person was also instrumental in this process as well (Rick). The follow up after closing, for utilities, HOA specifics, & general information about the community was poor. The New Home Owners meeting for September & October were canceled & left us uninformed. ... More

I thought they said they’d replace filter in 30 days and it hasn’t happened in my first 2 1/2 months. Also promised a replacement closure for the bent one on my screened in porch door. Missing a downspout piece to divert water from my house in the front. But overall , love my house!

Always give late / delay in responses

Great and patient sales rep. Goos programs for home maintenance, etc. Moree transparency is needed regarding condo issues.

Nothing nor to add for review

Check the options prices before you buy. Sometimes it is worthwhile to get the basic and upgrade the house or remodel yourself. Weight the options!

The area between our house and our neighbor's house was a swamp. We found out later this had been an issue long before we closed on the house. When we contacted the warranty people, we were told by Jeff O. that our warranty for flooded turf was not under warranty. We tracked down our builder Dave P. and he managed to help resolve the issue. We had issues with Jeff O, the entire time on other issues as well. Finally, we just flagged down Dave P. and despite how busy he was, he managed to resolve any other issues within a couple minutes. The two stars reflects Jeff O. I would give Dave P Five Stars for responsiveness. ... More