K. Hovnanian's® Four Seasons Reviews

Workmanship could have been better. Sloppy final touches and preparation. Poor communication and follow up to issues by work team.

K Hov is a Great Choice for the Belle Terre Community. If you choose K Hov for Belle Terre - Be Cautious - For many reasons in this 2020 /2021 experience and not defending K Hov- Your Home experience may be less than you expect as K Hov is facing difficulties to deliver a Quality Product. My home purchase has become a disappointment with K Hov but one that I hope finishes well. TBD

Khov is just okay. Nothing more, nothing less.

Having researched KHovnanian we felt somewhat confident in our choice. We would give the financial aspect of our purchase an A. Everyone was helpful and responsive and made this an easy straightforward process. When we put in our offer to purchase we had an expectation that we would receive good communication and the layout provided in the model. Just after our framing was completed we discovered our garage was 7 feet shorter then the model. No one including our sales agent told us this would not be included in the elevation we chose. Later we learned our sales agent was not aware of this. The floor plan shown with the elevation did not indicate the shortage. We felt this was very dishonest. My husband has experience in building and as we watched our framing he was very satisfied with the work. That part of the process would receive a B+. We were patient as we saw the exterior and interior take shape. However as our closing day grew closer we were very disappointed at the very poor quality of work, the dirt, and the poor quality of painting and attention to detail eg. crooked light fixtures, crooked handles, crooked electrical outlets and damaged drywall in several places. On closing day the house was not cleaned. We had told our builder our movers would arrive at 11am and he said he would have a cleaning crew early to be done before 11. The crew arrived at 10:45. To date we still have several outstanding items waiting for attention. ... More

Observations needed prior to settling: Don't let your guard down! Have an independent inspector or someone who knows construction go through the house with you to identify those things that need to be fixed prior to settlement. Once you have settled and moved in, it is very hard to get the repairs taken care of. Watch out for scratched sink basins and mirrors , rough cut lumber painted over, uneven window sills, imperfections on drywall painted over, broken tiles in floor of bathroom, unpainted surfaces on interior and exterior trim, concrete foundation cracks and breaks, exterior walls are 2"x 4"s not 2"x 6"s, garage floor rough finished, screens in exterior vents falling out, low water pressure in master bathroom, spray paint over spray on almost everything, Fireplace that does not work, ceiling wiring needs to be extended to safely hang electrical fixtures. Furnaces that are put in crooked and not aligned properly in drainage pan, Smashed drainage pans under CAC unit, Keep in mind these homes are built on concrete slabs not crawl spaces. I am sure if you stay on top of things prior to settling, you will take delivery of a average quality of construction house. ... More

I have had many concerns on the workmanship of my new home especially when it comes to plumbing and framing issues as many of my walls appear to be crooked. I still don’t having water to my refrigerator after 30 days. Plumbers have not returned. Fixtures in bathroom shower and tub actually pulled away from the walls and had to be fixed. Quartz kitchen island was installed with marks. My driveway has a crack in it. My construction manager James tries to be responsive and is aware of my concerns working to correct. I truly wish I could have written a more glowing review. Perhaps when everything has been repaired and completed correctly. ... More

Take your time and ask questions about the final price. The process is broke into multiple phases and each phases comes with additional cost.

Painting was poorly done. Many missed spots and all over every window frame. Cannot after 6 tries get any window in house remotely clean

KHov more focused on new phase when 30+ home are still not completed (no grading, no lawns, no irrigation, no landscaping, and still missing items that are part of the home after 30 days). After $$ is paid, KHOV interest is noticeably much reduced. Very impersonal after moving in.

House was built in a rush to closing with many issues somewhat resolved at the last minute. There has been a list of repairs submitted to builder with no resolution on all issues a month after I moved in. You wanted to close, the house should have been ready.

Our purchase experience with KHOV was great. Since then, we've struggled with getting warranty work completed and completed with quality. The subcontractor work was not high quality. Interior painting was terrible, many spots just primed and not painted from ceiling to walls, bathrooms, etc. Warranty work after the fact with painting and patch work has been poor. Our air conditioner has been worked on three times for faulty parts including putting in 4-1/2 lbs of refrigerant. The thermostats were wired to the wrong sensors causing the A/C to run constantly and only one room cooled down. The glass shower door was cut-in wrong, wrong hardware and then when they tried to fix it, the door shattered requiring them to order a new one and install. Seems like small stuff, but when you buy a new home you expect a quality of workmanship. We did not get that. ... More

Warranty service is sketchy so far. I have additional warranty issues but I am reluctant to report.

Found all employees were not very responsive to my request, questions and helpfulness in resolving problems

When I purchased my home I had an issue with the kitchen countertop and a couple of things that we paid for that they didn't install. A month after close they did replace the countertop, but on the install of the new one I pointed out some defects. They sent someone from the manufacturer out to look at the defects in the countertop and 3 months later we are still waiting to hear back. After moving in I noticed all my neighbors had garage door keypads on the outside of their house and I did not. I called the builder and he said I needed to get in touch with warranty. I called the 1-800 number and within a few days Jeff called me and told me my home didn't get that option. I said it was hard to believe when all my neighbors had one and I didn't. He replied that we didn't pay for that option when we built the house. I reached out to the salesmen and got a hold of the build sheet which showed I paid for the garage keypad and a couple more items we did not receive. I called Jeff back and told him the situation which he insisted I email him the build sheet. After a couple days of not hearing nothing from him I texted him wanted to know the status of the garage keypad and he replied back that he could have someone out there Monday afternoon at 1pm. I came home early from work to be their when they arrived and the keypad was installed, but not programed. I waited for the installer to show back up at the appointment time, but nothing. I reached out to Jeff asking him why I am waiting for the installer when we had an appointment and he told me they were in the neighborhood this morning and installed the keypad and it was my responsibility to program it. I took off work when they could of called and cancelled the appointment, but I was never notified by Jeff on the situation. Another item we paid for and did not receive are the shutters for the front window of the house. On the build sheet it shows me a color of the shutters that we are supposed to have and Jeff keeps telling me my home does not receive them. I explained to Jeff that on the build sheet it would show none next to the items that we do not get, but the shutters list a color so we should have shutters. I even went to two of my neighbors and they have a color next to the shutters on build sheet and their shutters are on order from warranty. Dealing with the warranty department is very stressful!! I still have a flood light that we paid for and it was never installed as well and nothing will ever get done unless you keep calling them. ... More

The buying experience was professional. The overall quality of the build and workmanship was below standards. Disappointing. I would not recommend K.Hov to friends or family. I paid for a custom home and have had a number of issues. I feel like I have a factory built home.

Our sales person Dylan was great to work with and helped solve some issues during construction. We had an unlevel fire place from concrete floor not being level, sheetrock separating, faulty fire alarm, and metal siding buckled. So far KHOV has been responsive to our issues. KHOV needs to do a better job of overseeing the construction and use better quality of materials. It's a great neighborhood but quality of house doesn't match the price paid.

Building a home is a stressful situation. If I am to describe our experience I would have to say it was lacking in many areas. The sales group was wonderful. The building portion was the worst I have seen. The craftsmen ship that was allowed to occur was horrendous. The after the sale care has been good. It is hard to keep tabs when contractors don't show up for their appointment to fix shoddy work.

Should inform clear don’t wait until last time

It was too much stress, KHOV is not a small company, I don't understand how they can keep changing closing dates not knowing that the buyer is coordinating their move with others. When I said I could close by end of month, after spending almost 700K on a house,, they threaten to charge me $500 only to cancel and move the closing date 2 more times! We are not totally dissatisfied, just not as thrilled with our purchase as we expected to be for the money spent.

Buyer's Remorse...The juice is not worth the squeeze. Product is not worth the cost and aggravation.

Constant change of Constuction managers left out of town buyers on a lurch

The workmanship is below any reasonable standard of home building. The builder clearly maximizes their profit while cutting corners on construction wherever possible.

Pushed me to close before the house was ready and still have not resolved issues.

During the buying and building process, we felt KHov lacked flexibility and did not seem to care about our individual concerns and desires. After closing, the customer service was excellent thanks to Alyssa in the Warranty Department and Mike, Project Manager. The trades also did a great job completing our punch list!

Wendy at the sales office is AWESOME