K. Hovnanian's® Four Seasons Reviews

Home is beautiful. major issues are windows, insulation overall, and hot water pressures in showers.

Took way to long from Contract to settlement

Overall very sloppy workmanship throughout

Builder should pay some attention to details. Some finish work was on the sloppy side. Electrical outlets and switches could be better placed. Somewhat disappointed!

Too many defects, flaws, and construction issues for a new build home. Quality of products is very good, especially, GE smart appliances. A builder can install high-quality materials but if they hire the lowest bidding subcontractors to do the work or hire inadequate construction management to oversee the build, problems occur. Love the Sandpiper Villa but it would be a more enjoyable experience if I could actually enjoy living in it instead of coordinating repairs. The interior paint looks like a 5-year-old did it. Warped doors. A/C installation issues. Customer Service is responsive. Sales seem to tell buyers whatever they want to hear to push the sale. Buyers need accurate information and accurate answers to questions in order to make an informed decision. Giving buyers inaccurate information, intentionally or unintentionally, is a breach of fiduciary responsibility. ... More

Felt builder way overpriced options at design center. $2,300 to have paver drive instead of cement drive - other builder I visited charged $900 additional. $3,000 to have tile in small closet versus standard carpet. After closing, we have been forgotten about - some blue tape items have still not been done & we closed 3 months ago. No handles on any of our cabinets, touch up paint on back wall never done, missing cabinet piece not installed, cracked cabinet still not replaced

5 days after move in all plumbing backed up. Emergency numbers provided didnt provide service. When plumber came out the next day he snakes the lines and all lines had construction concrete and debris in them. Obviously the builder did not snake the lines prior to selling the home.

Initial sales experience lacked communication - many errors in info provided, lack of follow through. After sales rep replaced, 2nd sales person( Jerry) made up for the first one and was excellent on communication, updates and assistance. Home model is very nice but quality of work (sloppy careless paint jobs; driveway/entrance paving a mess -had to be redone; issues with GE refrigerator -delivery, install and repair; GE response time for repair; stains on carpet; damage to carpet; damage to quartz countertop). Issues that had to be addressed could have been avoided with better quality of workmanship and careful workers. This was our first new build and was at times a great experience and other times very frustrating. Thanks to Mike and Jerry for following through, being responsive , keeping us updated and taking care of issues under their control in a timely manner - they made the process much better and are great to work with. Stephanie has also been responsive and great to work with in resolving issues. Our 4 star rating for Responsiveness totally due to this group of KHov staff. In summary, we are happy to be here despite the unexpected building issue setbacks. ... More

We felt it was a rush job to get this home closed and it showed in workmanship. There were delays due to supply chain issues which is understandable but when it neared the end of the month, it seemed anything outstanding was rushed or not finished (cabinets). Alison in sales and the service manager were very professional and helpful.

Sales person should be more knowledgeable of product and details of options. Follow up was slow getting answers after we signed agreement. Overall very pleasant and open to help with our needs just seemed that she needed more knowledge about how options effect base build. Superintendent changes and transitions have made for a frustrating first month to get items addressed. I'm in the construction industry and recognize the challenge with the craft worker. You have a great community coming together but I believe the quality of product and communication is hurting your ability to fill community faster ... More

Very disappointed that many items in our home were not completed before our settlement date. Mold remediation in our basement was needed within four days of moving in. We, and many other new homeowners in our community, believe KHov should have a crew to fix and/or complete items in our homes before or as they keep building new homes in our community. Our KHov home purchase could have been a better experience.

The buying experience was not very good. Home took so long to build it cost us 25 thousand dollars in added costs (storage and apparent). When we asked for some relief we were given a nominal amount. The craftsmanship is under par for the amount we paid. The final “cleaning “ was a joke! The house was filthy. When we said something about it we were told they only do “construction cleaning what ever that is. When we said something about several items that were not done correctly we were told “we don’t fix cosmetic items”. The works are good the company policies leave a lot to be desired. Excepting poor craftsmanship is not the way to do things. Would we buy a KHOV home again..I doubt it. ... More

Attention to detail is lacking. Issues go unresolved. Everyone is nice but it seems like no one is on the same page. Frustrating to say the least. We love our home but didn’t expect quite so many issues from new construction (dead lawn, water damage to wood floor, missing basic items, poor workmanship, grout and paint on tile, crap lightbulbs, poorly installed electrical sockets, drywall and frame issues… to name a few. Bring your own inspectors throughout the process. Good luck.

A long and laborious process. Some very bright spots. Sales agent Ken superb. 2nd mortgage agent Jessica superb (1st agent was full of herself and not helpful - I went up the chain & said she had to be replaced - I was then given the courteous, responsive and helpful Jessica). KHov mortgage agent Aaron top notch, could not have been better. Problems elsewhere - construction supervisor not even mediocre. Whenever I or my agent requested a meeting he had an excuse not to meet. Finally met him on the "pre-closing orientation"!. I was underwhelmed. Condescending and full of himself. Apparently thought I had never owned a home before (I have owned at least 10). After closing experience has been poor, warranty work slow, daily life adversely affected by KHov not monitoring the action of subcontractors. They routinely park construction and employee vehicles on the road leading to our court causing delays in ingress and egress. I have seen subs stealing electricity from home owners. The subs are not monitored or supervised by KHov construction managers at all it seems. I am satisfied with the house, but beware of being kept informed of construction progress, having to deal with unsupervised and monitored contractor employees and poor follow up on warranty work. By the way, I am not being a disgruntled buyer - I like this location and community, I am a retired U.S. Navy judge advocate, 25 years of service to this country. But all of the issues noted above could be prevented with some on site KHov management and supervision. I have advised 2 and 3 star admirals on international law and all legal matters. I know how to manage subordinates. KHov has not shown me that ability. I would be more than happy to speak with upper management about the concerns mentioned. ... More

Two and a half months after we signed our contract we were contacted with the news that the design we had chosen could not be built on the lot we selected. After trying negotiations with them we agreed to change our model so that we could keep our lot. (By the time we were notified almost all the lots in our section had been claimed, including the most desirable.) Also, we were not given a projected closing date until 2 - 3 weeks prior, which made planning the move hard for us. Workmanship in some areas was rough, though post-settlement responsiveness to our requests has been generally good. ... More

Been pleased so far, but only time will tell!

Frustrating experience to get to closing. Settled even though long punch list. 30 days post closing still trying to resolve punch list. Tiresome process and puts a damper on the experience with builder.

I love the home and the community, great home design. However, it was a painful process and we were not happy with the customer service we received throughout the organization. Went through 3 construction managers; finally got a very good one as our last one (Sal, great guy). Home has lots of imperfections/punch list items, which don't seem that important to the builder's homebuyer services staff. During walk through, they actually told us that we should not be concerned about things like missing paint, the quality of the garage finishes, and poor quality landscaping. Unfortunately, the builder seems to accept the poor quality work that is now standard among subcontractors throughout the industry. We are now waiting to see how the builder handles all of the punchlist items, and we will provide an update on this site later. ... More

In general the workmenship was not what I expected.

We love the model options offered for this 55+ community. The variety of floor plans can suit anyone's taste. Opportunities in the workmanship were repaired prior to us moving in but since we have been in the response has been very slow when issues have been reported. Care and attention must be addressed on the overall grounds in the development.

The builder was very pleasant to work with, but after being in the home for over a month now, there are some major items incomplete and many poor quality items (wood trim, painting, etc.) that you notice.

Employees were wonderful. House is made of inexpensive material, ex. Truss roof, no mechanical attic vent, will inevitably lcompromise the life of the roof. compressed plywood. Hot water on demand was a good feature.

Not a lot of clarification during sales process. Final inspection much too quick with many questions and concerns left unanswered.

They are OK. The best thing about this development is that it is on the water. Also, the Chester House is beautiful and has pools, game room, indoor and outdoor sitting with views of the Bay.

Builder's representative was not thorough or helpful and promises made were not kept. Overall quality of workmanship is below average at best.