K. Hovnanian's® Four Seasons Reviews

Everything was great on the front end. Sales and design staff very responsive and helpful and continue to be even after we moved in. Wish I could say the same for construction staff. We still have many open items from closing punch list with no follow up. They are not very communicative with us or the trades who show up unscheduled without materials needed to fix any issues. While everyone has been very pleasant to work with, nothing is getting done.

The model we chose suits our lifestyle; it is beautiful. However, many issues were not dealt with prior to closing. Could be the victims of not enough help; however, the quality control was surely missing in this home buying process/experience. For nearly $700K home pricepoint, I would have expected better quality from the trades. Even the windows are subpar. Even now almost 4 months later, the customer service follow up on this side alone is not good. I am still waiting on cabinet fixes and between the customer service center and vendor they cannot get orders right. No timely follow up either. I may escalate this yet. My advice do not close until 100% right (small things at 11 month ok but not the MAJOR!). ... More

Disappointed with the details for price paid

Sales staff unresponsive after we contracted. Construction crew stretched way too thin with so many simultaneous builds. Still waiting for many punch list items to be addressed.

Workmanship could have been better. Sloppy final touches and preparation. Poor communication and follow up to issues by work team.

K Hov is a Great Choice for the Belle Terre Community. If you choose K Hov for Belle Terre - Be Cautious - For many reasons in this 2020 /2021 experience and not defending K Hov- Your Home experience may be less than you expect as K Hov is facing difficulties to deliver a Quality Product. My home purchase has become a disappointment with K Hov but one that I hope finishes well. TBD

Khov is just okay. Nothing more, nothing less.

Having researched KHovnanian we felt somewhat confident in our choice. We would give the financial aspect of our purchase an A. Everyone was helpful and responsive and made this an easy straightforward process. When we put in our offer to purchase we had an expectation that we would receive good communication and the layout provided in the model. Just after our framing was completed we discovered our garage was 7 feet shorter then the model. No one including our sales agent told us this would not be included in the elevation we chose. Later we learned our sales agent was not aware of this. The floor plan shown with the elevation did not indicate the shortage. We felt this was very dishonest. My husband has experience in building and as we watched our framing he was very satisfied with the work. That part of the process would receive a B+. We were patient as we saw the exterior and interior take shape. However as our closing day grew closer we were very disappointed at the very poor quality of work, the dirt, and the poor quality of painting and attention to detail eg. crooked light fixtures, crooked handles, crooked electrical outlets and damaged drywall in several places. On closing day the house was not cleaned. We had told our builder our movers would arrive at 11am and he said he would have a cleaning crew early to be done before 11. The crew arrived at 10:45. To date we still have several outstanding items waiting for attention. ... More

Observations needed prior to settling: Don't let your guard down! Have an independent inspector or someone who knows construction go through the house with you to identify those things that need to be fixed prior to settlement. Once you have settled and moved in, it is very hard to get the repairs taken care of. Watch out for scratched sink basins and mirrors , rough cut lumber painted over, uneven window sills, imperfections on drywall painted over, broken tiles in floor of bathroom, unpainted surfaces on interior and exterior trim, concrete foundation cracks and breaks, exterior walls are 2"x 4"s not 2"x 6"s, garage floor rough finished, screens in exterior vents falling out, low water pressure in master bathroom, spray paint over spray on almost everything, Fireplace that does not work, ceiling wiring needs to be extended to safely hang electrical fixtures. Furnaces that are put in crooked and not aligned properly in drainage pan, Smashed drainage pans under CAC unit, Keep in mind these homes are built on concrete slabs not crawl spaces. I am sure if you stay on top of things prior to settling, you will take delivery of a average quality of construction house. ... More

I have had many concerns on the workmanship of my new home especially when it comes to plumbing and framing issues as many of my walls appear to be crooked. I still don’t having water to my refrigerator after 30 days. Plumbers have not returned. Fixtures in bathroom shower and tub actually pulled away from the walls and had to be fixed. Quartz kitchen island was installed with marks. My driveway has a crack in it. My construction manager James tries to be responsive and is aware of my concerns working to correct. I truly wish I could have written a more glowing review. Perhaps when everything has been repaired and completed correctly. ... More

Take your time and ask questions about the final price. The process is broke into multiple phases and each phases comes with additional cost.

Painting was poorly done. Many missed spots and all over every window frame. Cannot after 6 tries get any window in house remotely clean

KHov more focused on new phase when 30+ home are still not completed (no grading, no lawns, no irrigation, no landscaping, and still missing items that are part of the home after 30 days). After $$ is paid, KHOV interest is noticeably much reduced. Very impersonal after moving in.

House was built in a rush to closing with many issues somewhat resolved at the last minute. There has been a list of repairs submitted to builder with no resolution on all issues a month after I moved in. You wanted to close, the house should have been ready.

The quality in this home is shoddy at best. We have lived here for 3 months and have had three leaks! The flashing was never put on parts of the house and garage. The shower head was installed incorrectly and not caulked sufficiently which caused a leak. The guest bathroom has a leak into the basement. The plumber is coming next week. The paint is inconsistent, some areas look as if they were not painted at all! There are cracks and areas of the wall that are not typical “house settling”. There are wires under the kitchen cabinets literally hanging down and if you touch them the light goes out.The repose time is good yet this is of little condolence given the repeated times necessary for responses. There are areas that were not caulked. I would NOT recommend KHov to anyone! In fact, I would suggest they look elsewhere. Disappointing quality to say the least. You are definitely builders who put quantity over quality. ... More

For a brand new build it has a lot to be desired of wherever the builder could cut corners they did. It's the first time I had to put $30,000 our of mt own pocket to fix what the builder didn't do properly. One huge selling point was buyer owned solar by Sunnova unfortunately that company has announced it will not be able to go on as a going concern and will be filing bankruptcy. We were sold a 25 warranty on these solar panels we have no idea who will service them now. The HVAC system is cheap, the bathroom fixtures are cheap plastic there are too many things to go into here. Save yourself time money and aggravation buy preowned and stay away from KHOV. ... More

When purchasing a brand new home, do not assume everything will be perfect just because it’s new!! Do not assume everything works like it’s supposed to work. When you do your walk-through to see if their are any issues, take all the time you need to thoroughly, in great detail, to check out everything. Flush toilets, run the water in every sink to make sure you have hot water, try the air conditioner/heat system, open and close drawers, try the garbage disposal, check the overall workmanship of windows, flooring, etc. Talk to neighbors that moved in before you to get their input on their experiences when they moved in, their input is very valuable to you as you may experience some of the same issues or you may learn something you didn’t think of considering would be an issue. Example: Paint spatter all over the floor is something you may not see until you start cleaning your floors. We experienced this issue and it’s not an easy or quick fix! Also, ask about how the solar works, what kind of water is in the area, does our new home require a water softener system which is very costly. What type of internet/tv options are available in the area. Overall, just don’t assume everything will be perfect simply because it’s a new home! ... More

Lost opportunity on a property. We were a buyer and ready to go to contract. Sales person didn't profit from this by not advising of all possible properties - build, ready-to-move-in homes. Discussion of these options left us "un-informed". Sales people should access their client and act accordingly. Know what your client wants, needs and can be worked with.

While product design is nice, it falls short on practical usability. Example: Office door top lock requires a human who is at least 7 feet tall.

Homebuying process was OK. Quality of some material is ok, some not so great. Quality of workmanship is lacking in most all areas. Electrical work is suspect. We have had 2 calls to fix electric issue with dishwasher/disposal problem and still not fixed. The outlet for the dining table light is so far off center from the table it is completely unusable. Just thrown up with no worry about the correct location - just stick it up and call it good. Paint and trim work third rate. Low bid blinds not made for the window length. I realize this is not a custom built house, but more care should be taken to get it right. Quality is not a term to be used for the product being provided. ... More

Our purchase experience with KHOV was great. Since then, we've struggled with getting warranty work completed and completed with quality. The subcontractor work was not high quality. Interior painting was terrible, many spots just primed and not painted from ceiling to walls, bathrooms, etc. Warranty work after the fact with painting and patch work has been poor. Our air conditioner has been worked on three times for faulty parts including putting in 4-1/2 lbs of refrigerant. The thermostats were wired to the wrong sensors causing the A/C to run constantly and only one room cooled down. The glass shower door was cut-in wrong, wrong hardware and then when they tried to fix it, the door shattered requiring them to order a new one and install. Seems like small stuff, but when you buy a new home you expect a quality of workmanship. We did not get that. ... More

Warranty service is sketchy so far. I have additional warranty issues but I am reluctant to report.

Found all employees were not very responsive to my request, questions and helpfulness in resolving problems

When I purchased my home I had an issue with the kitchen countertop and a couple of things that we paid for that they didn't install. A month after close they did replace the countertop, but on the install of the new one I pointed out some defects. They sent someone from the manufacturer out to look at the defects in the countertop and 3 months later we are still waiting to hear back. After moving in I noticed all my neighbors had garage door keypads on the outside of their house and I did not. I called the builder and he said I needed to get in touch with warranty. I called the 1-800 number and within a few days Jeff called me and told me my home didn't get that option. I said it was hard to believe when all my neighbors had one and I didn't. He replied that we didn't pay for that option when we built the house. I reached out to the salesmen and got a hold of the build sheet which showed I paid for the garage keypad and a couple more items we did not receive. I called Jeff back and told him the situation which he insisted I email him the build sheet. After a couple days of not hearing nothing from him I texted him wanted to know the status of the garage keypad and he replied back that he could have someone out there Monday afternoon at 1pm. I came home early from work to be their when they arrived and the keypad was installed, but not programed. I waited for the installer to show back up at the appointment time, but nothing. I reached out to Jeff asking him why I am waiting for the installer when we had an appointment and he told me they were in the neighborhood this morning and installed the keypad and it was my responsibility to program it. I took off work when they could of called and cancelled the appointment, but I was never notified by Jeff on the situation. Another item we paid for and did not receive are the shutters for the front window of the house. On the build sheet it shows me a color of the shutters that we are supposed to have and Jeff keeps telling me my home does not receive them. I explained to Jeff that on the build sheet it would show none next to the items that we do not get, but the shutters list a color so we should have shutters. I even went to two of my neighbors and they have a color next to the shutters on build sheet and their shutters are on order from warranty. Dealing with the warranty department is very stressful!! I still have a flood light that we paid for and it was never installed as well and nothing will ever get done unless you keep calling them. ... More

The buying experience was professional. The overall quality of the build and workmanship was below standards. Disappointing. I would not recommend K.Hov to friends or family. I paid for a custom home and have had a number of issues. I feel like I have a factory built home.