K. Hovnanian's® Four Seasons Reviews

Andrew was the most responsive in getting my issues fixed and completed. I think the workmanship was not up the the standard as touted by the KHov mission statement. I was overwhelmingly disappointed.

I felt that the customer/buyer/end audience was not given deserved regard as the one spending the money. Simple items (responsiveness, honesty, consideration, graciousness, and apologies for mishaps) cost nothing but go along way toward greater satisfaction.

After a 15 month struggle to get our KHov home built we finally moved in. It was hurry up and give us a deposit before the prices go up. We did that and watched as our land sat untouched for 6 mos. Everything thing was a struggle to getting materials to keeping construction managers(we had 5 during this process). Yet KHov kept selling homes. No transparency and a lot of we don’t know replies became frustrating in trying to manage any kind of schedule with a rental as we continued to get revised and pushed backed closing dates. We even met with the COO of KHov in hopes to get a clearer picture. That was a waste of time. No one communicated with us unless we initiated the call or email. The only bright spot was Carol our sales rep. who listened to us as we vented, never got upset with us and did what she could to help. Thank you Carol. ... More

I thought K. Hovnanian built quality homes, but I was mistaken. My house was very poorly constructed and low quality materials used. there was no quality control and house was presented to me with so many things that needed to be fixed and replaced. I never should have used K. HOV mortgage, even though the closing costs were much less than reputable lenders. RM and SJ lied to me many times during the loan process and threatened to not fund my mortgage on the last day unless I gave them a document that was impossible to get. I had to hire an attorney to protect my legal rights regarding the dishonest dealings with K.Hovnanian. ... More

The sales person was pretty much useless, would not communicate with us, dropped the ball several times with other areas of khov. There was no supervision by the construction manager during our build process, except maybe to come in the morning and leave notes for the construction crew. We had to make sure we came in to clean up before counter tops were put on, so construction crew trash wasn't left behind. The house was not delivered in move in ready condition, still in need of much cleaning before we could move in.

Spend more time checking workmanship of people doing the work just to get it done. Don't just do things and expect the homeowners to accept it as "that's the way it is and there's nothing that can be done about it".

You have to make yourself a priority with the home warranty department and continually bother them to schedule appointments The contract was poorly written, and also contradicted itself when highlighted the conflicting terms nothing was done Quality of materials is quite disappointing for example, the flat walls, air conditioning unit vents and surprising how many problems at close where things were not working such as the garage door electrical lights, master bathroom, drain exterior drain and my names were highlighted in the punch list. They were still not addressed with two weeks to go till close. ... More

Everything was moving along nicely and any issues were dealt with quickly and to our satisfaction. THEN, we closed and paid KHov. After that we were pretty much on our own. Items that were told to us after closing; Khov will deliver a new air filter after 30 days in the house. Never happened Khov will do a 45 day walk through to address any issues. Never happened. Showed the ceiling joints were cracking in great room area, Khov will get someone to fix the joints. Never happened. Irrigation did not cover entire yard. Area was 24 feet wide, Khov installed 15 foot fan head. That left 9 feet of yard with out water. Sod died. Nobody would install the proper heads.Khov did not send an irrigation guy to correct. ( our neighbors on both sides have rotator heads covering the wider yards, our yard had a fan head. Khov would not fix it, an employee recognized it was wrong and worked hard to help. Washer and dryer are not side by side, there is a huge gap between them. Hookups in the wall were installed too far apart. Again. We were told that it would be checked out to see what can be done. Never happened. Seems to me that Khov did about anything to close our house and get paid. Once they received the money, we were not that important anymore, Always about the money, do whatever to get the money, once you get it, no urgency or concern. ... More

Buying a new home with KHOV was extremely stressful.

From the beginning, promises were not kept. We were out-of-towners and that really hurt us. They blamed the poor workmanship on sub par contractors. At the price point charged, they should not be hiring poor contractors. We heard way too many times, "we can't fix that, that is just how it is". Also, design choices were very limited. We would not choose them again.

Features are less than what purchased, such as no ability to set water heater temperature. Some workmanship extremely sloppy (painting, caulking for e.g.). Washer lid hits cabinets (model version doesn't). Some windows won't stay open. Definitely love the floor plan and hope all issues get resolved. Other people say that the issues do get resolved.

Having talked to neighbors, everyone has had some issues with Khov. I have had so many reassurances that items would be fixed, and then one excuse after another. New superintendent is good, but is overwhelmed with the number of complaints and the lack of support from trades--particularly cabinets. Economic conditions may dictate the need to complete homes rapidly, but in doing so, homeowners are faced with following up to correct issues that shouldn't have occured had they been done correctly the first time

The workmanship of the various trades is horrible. Talking with other new residents not a single one has had a good experience with the quality of the home. The only good thing is the neighborhood seems to be very friendly.

The entire experience was disappointing. The process is extremely disorganized. They should be ashamed of the quality for the price paid. They have no ability to schedule with any confidence and use "Covid" as an excuse for everything.

On our pre-settlement walk thru, we commented on the dirt left on the floors. Nothing was done. We had a list of issues that were supposed to be resolved before we moved in 6 days later but not a single one was addressed. Our front door looks like it was painted by a 5 year old and the floor in the master bath is covered in caulk. I still do not havee a working dishwasher one full month after settlement. I could go on........

We like the floor plan of the house very much. We like the flooring very much. I requested an optional window in the bathroom that the salesperson failed to include and charge us for. Even though the sales person took full responsibility in stating their error we were told there was nothing they could do about it since the prints had already been approved by the county without the window. The Front door frame had a crack in it from where the door latches down to the floor. We were told the frame would be replaced but it was not. The crack kept getting Filled in with several coats of paint to disguise it. The door does not fit properly. Neither does the rear door fit properly. There are gouges in trim work in the foyer & throughout the house which look as if a critter chewed on the wood before it was installed. When an insulation crew came through the 2nd time they were not careful with their equipment and marred several corners of finished base moulding, even chipping wood. We have 3 interior doors, one was gouged through and 2 were scratched badly. We were told these would be replaced but the fix was globs of caulk and paint. We have white paint footprints all over our driveway up to our front porch, spattered paint on interior floors, drywall tape seams very evident on ceilings (which was supposed to be fixed prior to our move in) and an interior door casing to the office that is not set centered in the door opening. Our landscaping was set in with several diseased bushes. The sprinkler system gives good coverage but the sod is littered with small pieces of construction material (very unsightly) and rocks. I have been daily picking this stuff up fearing the lawn machines will pick it up and throw it into a house or vehicle. In summary, we like the floor plan but are not pleased with the workmanship and carelessness to our home. ... More

Shannon, our sales associate was awesome. That was the best part of the experience. She responded quickly to every question or concern. I have bought/built 7 houses. The attention to detail from the trades was absent. The house was not even cleaned for us to move in. The construction manager told me it was construction clean. They should be ashamed to deliver a house with so much construction dust and dirt in the house. The basic structure of the house is fine. We love the community and the people. It’s disappointing to spend this much money for the quality we got. We are now having to fix stuff ourselves. We had pendants in the kitchen replaced and they didn’t work because the wires were stripped inside the box by the builder’s electrician. There are plenty of those examples. We have just resigned ourselves to fixing things as we find them. They just hired a new construction manager from outside the company who seems to be very good. Maybe the people getting their homes built now will have a better outcome. ... More

Many discrepancies found during pre-close walk still undone on closing day. Overall detail workmanship shows lack of attention to detail.

Quality of construction is poor.

We love the community and had a great sales experience. Ask for Ken Gennett in the sales office. Unfortunately, we had a horrible project manager who failed to manage his subcontractors. On multiple occasions, we found the home unlocked and open to the elements after contractors were off site, even after walls, cabinets and appliances were installed. Our project manager did not communicate consistently and was unresponsive when we identified issues during construction. As a result, we had a multiple page punch list when we closed, and over one month later, we are still trying to get K. Hov to resolve the open items. The good news is the K. Hov. warranty person is great, but it is all a huge waste of everyone’s time. ... More

VERY difficult to get repairs scheduled and issues are never resolved in 1 visit. Repairmen cause damage when they come.

Cheap materials but worse of all the worse contractors we have had in our home buying experience. This was our 4th home and we have never seen anything this bad.

Bought home in September 2022 Moved in January 2023. Still trying to find out why I had to pay the whole year properly tax in 2022. I didn't own the property until September. No one has a answer. Should have been prorated.

Rebekka is Honest and Trustworthy.

At this point would not recommend