K. Hovnanian's® Four Seasons Reviews

Warranty service is sketchy so far. I have additional warranty issues but I am reluctant to report.

Found all employees were not very responsive to my request, questions and helpfulness in resolving problems

When I purchased my home I had an issue with the kitchen countertop and a couple of things that we paid for that they didn't install. A month after close they did replace the countertop, but on the install of the new one I pointed out some defects. They sent someone from the manufacturer out to look at the defects in the countertop and 3 months later we are still waiting to hear back. After moving in I noticed all my neighbors had garage door keypads on the outside of their house and I did not. I called the builder and he said I needed to get in touch with warranty. I called the 1-800 number and within a few days Jeff called me and told me my home didn't get that option. I said it was hard to believe when all my neighbors had one and I didn't. He replied that we didn't pay for that option when we built the house. I reached out to the salesmen and got a hold of the build sheet which showed I paid for the garage keypad and a couple more items we did not receive. I called Jeff back and told him the situation which he insisted I email him the build sheet. After a couple days of not hearing nothing from him I texted him wanted to know the status of the garage keypad and he replied back that he could have someone out there Monday afternoon at 1pm. I came home early from work to be their when they arrived and the keypad was installed, but not programed. I waited for the installer to show back up at the appointment time, but nothing. I reached out to Jeff asking him why I am waiting for the installer when we had an appointment and he told me they were in the neighborhood this morning and installed the keypad and it was my responsibility to program it. I took off work when they could of called and cancelled the appointment, but I was never notified by Jeff on the situation. Another item we paid for and did not receive are the shutters for the front window of the house. On the build sheet it shows me a color of the shutters that we are supposed to have and Jeff keeps telling me my home does not receive them. I explained to Jeff that on the build sheet it would show none next to the items that we do not get, but the shutters list a color so we should have shutters. I even went to two of my neighbors and they have a color next to the shutters on build sheet and their shutters are on order from warranty. Dealing with the warranty department is very stressful!! I still have a flood light that we paid for and it was never installed as well and nothing will ever get done unless you keep calling them. ... More

The buying experience was professional. The overall quality of the build and workmanship was below standards. Disappointing. I would not recommend K.Hov to friends or family. I paid for a custom home and have had a number of issues. I feel like I have a factory built home.

Our sales person Dylan was great to work with and helped solve some issues during construction. We had an unlevel fire place from concrete floor not being level, sheetrock separating, faulty fire alarm, and metal siding buckled. So far KHOV has been responsive to our issues. KHOV needs to do a better job of overseeing the construction and use better quality of materials. It's a great neighborhood but quality of house doesn't match the price paid.

Building a home is a stressful situation. If I am to describe our experience I would have to say it was lacking in many areas. The sales group was wonderful. The building portion was the worst I have seen. The craftsmen ship that was allowed to occur was horrendous. The after the sale care has been good. It is hard to keep tabs when contractors don't show up for their appointment to fix shoddy work.

Should inform clear don’t wait until last time

It was too much stress, KHOV is not a small company, I don't understand how they can keep changing closing dates not knowing that the buyer is coordinating their move with others. When I said I could close by end of month, after spending almost 700K on a house,, they threaten to charge me $500 only to cancel and move the closing date 2 more times! We are not totally dissatisfied, just not as thrilled with our purchase as we expected to be for the money spent.

Buyer's Remorse...The juice is not worth the squeeze. Product is not worth the cost and aggravation.

Constant change of Constuction managers left out of town buyers on a lurch

The workmanship is below any reasonable standard of home building. The builder clearly maximizes their profit while cutting corners on construction wherever possible.

Pushed me to close before the house was ready and still have not resolved issues.

During the buying and building process, we felt KHov lacked flexibility and did not seem to care about our individual concerns and desires. After closing, the customer service was excellent thanks to Alyssa in the Warranty Department and Mike, Project Manager. The trades also did a great job completing our punch list!

Wendy at the sales office is AWESOME

The walk through was terrible and follow up by Brent has been worse. We need an easier way to communicate with the higher ups in this organization. The sales process was great Anna was great but after that the level of service has dropped off since our previous purchase in this community. There have been other quality issues as well with electrical and low voltage. and now we have a lot drainage issue Brent refuses to address. I would like Steve to call me.

Most of the items that needed attention after moving in have been addressed, but we are still waiting on the cabinet people and the blind people. I shouldn’t have to keep calling. Also not happy with our landscaping. We paid for the expensive package, but it doesn’t look even as good as the lesser package that was done next door. I spoke to the construction manager, still waiting. Trying to be patient, but worried I’ve been forgotten.

If you are not a first time buyer in a retirement community with a social club and a HOA you don’t need to read this review. I want to start out by saying we lived in a custom home so my husband and I were caught off guard at the poor quality of some of the finishing products and the quality of the some of the workmanship. I was disappointed in the “designer” and the time she spent with me. She was dismissive and the actual time allotted was too short. When I wanted to change a few thing, well before building even started, I was told no changes can be made but I do understand why there are no changes allowed when the builder is trying to build homes as fast as possible. When I started reading information about the community and builder I was excited at the price of homes. I now understand why the price seemed to be reasonable. I feel the information I read seems to be a bait and switch. We saw the beautiful model home and was amazed what our money would buy in this community. The pool area is beautiful the grounds are beautiful. After making our finishing choices the reality set in and we saw the true cost of the home. Now that we have moved in an example of our frustration with the quality is our master bath toilet needs to be fixed but the explanation that perhaps the sewer line went up hill and there is nothing that can be done, especially since our other toilet works fine, is unreasonable. I confess we were ignorant of the process of the community life. We didn’t understand the difference between the builders, the HOA and the golf and social club but we do now. Every time we ask a question we are told, “that is not our problem you need to talk to...”. As an example we have accept our front yard as is. The plants were half dead and under sized, the gravel was not 2” deep as required by the HOA and our both our mounds looked like an above ground grave. I was actually told that maybe we could get some extra gravel that we could spread on the yard. I didn’t move here to shovel gravel or repair a poorly constructed front yard. Talking to our back yard landscaper he has to use another gravel color to complete the back yard. When I asked him if we could over dress the front yard so it matched the back yard gravel he said that he couldn’t do that-per the HOA rules, and he couldn’t get the front yard gravel due to availability. We were told by a Khov associate that the contract landscaper won’t fix the problems in the yard either. We do loved the way the ranch community is set up with a lot of open areas, the dog park and the green spaces. While we have no intention to sell our house, it has been a frustrating process. We are looking forward to completing our move in, our yard being finished and enjoying the things the community has to offer. Thank you for your time reading our review. ... More

KHov does not stand by its product, homes. Their service orientation is zero and is more aligned with avoiding work. They are incompetent, lazy and in some instances outright lacking in truthfulness. They cannot be trusted and have no interest in the customer let alone doing what is right. Brian is especially bad and passes you to others with no sincerity. Really lazy and incompetent.

While the homes are beautiful the workmanship is subpar. Make sure you get an independent pre drywall and pre settlement inspection. Money well spent to ensure issues are documented.

I have never been contacted after i placed a reminder ticket! I just want what i paid for and was promised multiple times.

House was not ready but we were rushed to close with false promises. After closing we had to wait two months for missing kitchen cabinets to be installed. The bathroom mirror over one sink was measured wrong and has not been corrected despite several requests. Over 12 windows have deep scratches. The exterior paint is peeling away because the stucco was not primed. The drywall in several areas was poorly installed. The list goes on but it is upsetting to write.

The experience that we have had so far has been unsatisfactory in my opinion. We closed on the new home over a month ago with outstanding issues that are to be taken care of by KHov. To this point in time they are still outstanding. Quality of products used are average at best.

We we're extremely disappointed the home (after pushing our settlement date back) was not completely finished, nor was it clean. It's not a situation we wanted to be in, and though very disappointed in the readiness and cleanliness of our new home for our final walk-through on the morning of settlement, we could not push our settlement date back again. The impact on us would have been worse than the first delay. We do love our new home, but my husband has made many repairs already, to include installing towel and toilet paper holders and repairing the a bathroom door. The door would not close, so the quality team clearly didn't check it. The bathroom was never 100% completely finished, as it was apparent it was a rush job to get the walls finished and painted (no accessories) once the plumbing and electric was finished a couple days before settlement. The appraisal came in much lower than the sale price, so that increased our settlement charges, which is obviously very disappointing for us. We spent almost $750K on the home, so we expected to get that value in our home, but the quality is nowhere near that and the low appraisal is evidence. ... More

We were very pleased with the quality of the framing and overall construction, but very disappointed with the finishes, attention to detail and poor execution of the appliances, cabinets and trim.

No attention to detail in the build. Splatter on brand new flooring. Marks on exterior. Damaged cabinetry. Missing appliance manuals. Missing garage door openers. Shower not as promised. The cheap labor they subcontracted shows quite clearly.