K. Hovnanian's® Four Seasons Reviews

moderate response to indoor work not completed.Painting not completed in bathroom and other areas--Return visit etc.

We were new to new construction. There was no pricing or details about all the "extras" so we had no idea what the house would ultimately cost us. The selling agent was not well informed and did not communicate about many options that we later found were available (e.g. lighting!). A lot of pressure to make a decision immediately or the price would go up. We had to make large financial decisions without full information. Now that we are in the house we are finding issues with leaks and missing parts but the service department is unresponsive. We did not discover till we closed that we needed to take care of our outside trees and plants that we were not even allowed to select. The HOA is MIA. ... More

the blending of the different subs seemed awkward, in that one sub would undo or damage the work from a previous sub. I believe that is why there is such a large punch list, inluding general cleaning and paint drop removal

HOA is dis-organized. K. Hov does not have quality control personnel to inspect home construction before each home is delivered to its buyer. K. Hov expects homeowners to be thoroughly familiar with technology (appliances, internet, wifi, security and etc.) used in their home, K. Hov's use of third -party contractors and subcontractors could benefit from closer supervision.

The builder representatives doesn't honor their word. Made promises to return to address issues then stopped coming around. The quality of work done by certain contractors is very poor, i.e., the garage door installation. The company refused to admit that their work was not to standard, therefore, the issues were not corrected. The city inspectors seemed to overlook a lot of quality issues. I would not recommend this builder to anyone based on the people that represent them and the contractors that they hire.

Dawn the sales person and Pam, the selection specialist we’re great. The settlement experience was frustrating and disappointing.

Since these were not normal times, there were supply issues, which delayed getting into the house.

I’ve already shared my disappointments but nothing is correcting my concerns

They should have taken more time to do things correctly then rush just to complete the building. Couple more weeks or maybe even a month was probably needed. The workmanship is horrible on some items - they completed things so carelessly just to say it was done. Now as the homeowner I have to follow up, send emails, and follow up again to get everything corrected when it should have been done correctly from the beginning. Everything from painting not being completed, things not sanded prior to painting, cleaning paint from floors, crooked lights and walls, towel and toilet papers rods not hung properly, things not centered, doors that don't lock or lock and you can't open, two different sides on the balcony, and the list goes on. With all of these issues, how did it ever pass inspection? Surely someone should have noticed, isn't that their job? I can't be the only unit like this. Kenny has been responsive to my problems however there are still so many items that need attention. ... More

Get a realistic closing date

The house we received was not equal to the houses we were shown and certainly not equal to the marketing materials and video. We are tremendously disappointed .

Amy was a Pro at sales. Well trained and experienced.

Beware....there is no interest in quality of the build and the interior....they just want to turn out as many homes as they can in a short time frame without regard to what the issues. Very disappointing

It really wouldn’t have taken much for K Hov to at least MATCH the hardware in these new homes in Four Seasons. We have brushed stainless cabinet hardware, shiny chrome bathroom faucets, shiny and brushed next to each other in the bathrooms. Ugh. When noted on our issues with the home we were told “ the builder will not even address it” by the builder rep Our walls are so thin and lack insulation that we can hear the master bath toilet flush in our entryway!!!! Every finish is cheap and poorly done. Will never buy a home from this builder again.

My 9th home and an expensive one. The smallest high premium lot and one of the smallest homes. The construction manager was non-existent. I met him at the initial meeting and never saw or heard from him again until my final walkthrough....5 months! The only reason I gave him a decent review was he begged for it and Alyssa Tarsa asked me to do it. He has no empathy, no consideration, and blames any design or electrical or construction issue on someone else. He never completed a very small punch list, I did the work myself. By the way it's John S not T

Khov is not interested in customer satisfaction. I had to fight to get things right and still lost even though they were safety issues.

Over all happy but major problems exist. Noise in HVAC system keeping my wife awake at night. Been addressed but not fixed. Shower pan cracked multiple places yet we are told its not under warranty. We have only been here 3 months. Stove top not secured to counter.

At the start, it was very good. But once it came time for review of the construction sheet no follow thru was done. Issue was pointed out 3 times, before, during and before last 2 home previews. Told it was addressed after the first time it was pointed out, but not with us nor was it done right. The finance team was magnificent. Currently the warranty team is slow but getting issue addressed (Thank you). Over all experience, OK. We do love the location and the care done on the facilities and common areas.

There were several major issues that my wife an I encountered during the home buying experience. The first involved getting a mortgage, where we clearly were not treated as home buyers. It was made clear that our mortgage would be immediately sold upon closing and what was important was the fitting into the cells on a spreadsheet. We came from Canada and have a home that we are selling, but any Canadian assets were not recognized. I am a dual citizen and spent the majority of my life living and working in the US. My credit score is about as high as you can get, I have never missed a mortgage payment in my life, made a large down payment and have $1 million equity in my Canadian home and a healthy retirement account. There were several blatant discrimination actions on the part of the builders so called mortgage company; national origin, age and gender. During this nine month ordeal, I did not receive final mortgage until two days before closing. This was an extremely stressful time, that took its toll emotionally and physically. As part of our package we purchased a pool option. We have been in the home for three months and only a few days ago our pool was totally functional. On the other hand we love the house, we had outstanding service from our salesperson, design person and a major shutout to our construction manager (clearly a true asset to the company). We are disappointed with the major internal partisanship and politics within the community. As much as we love the product, getting to this point made this one of the most stressful years of my life. If I knew what we were going to have to go through to get to this point we would have made different decisions. ... More

General consensus amongst almost every resident here is dissatisfaction with their homes. Some minor cosmetic whiles others experience numerous inspection fails.

The sales process was poor at best. Salesman was either not knowledgeable about the product, lazy or downright deceitful. The number of “misunderstanding” were unacceptable. As to our home, it was rushed to completion to meet a fiscal year end deadline as its condition reflected it. To be fair most of the issues have been resolved and we do like our home and community. It is just a shame that the process was so painful.

I felt that during the process, Dawn cost me money by her incompetence and lack of communication. I asked her to send me a contract and she did not, then the price went up, which i was trying to avoid. I was irritated at the entire process. The ugrades were terrible and all cost a lot!

Great community! Beautiful home. Sales and follow up on small builders issues outstanding. DO NOT use their mortgage broker or their recommended legal attorneys. Unless you want your confidential information shared— Very Unprofessional!!! And cost you thousands of dollars in taxes! Even though both the mortgage broker and attorney practice in S.C. Does Not mean they understand the requirements or law! Costing the buyer unnecessarily thousands of dollars.

Was not impressed with the quality of the materials or the workmanship

Beware of the tactics to lure you in with incentives then they rip them away at the final stages and end up thinking your home was 1 price since all the early contracts have the incentive then they shave it away until you end up being $30,000 over. The incentive line is BS!!