K. Hovnanian's® Four Seasons Reviews

I bought the Shoreline as it had the best floor plan. I was excited to be able to have upgrades, however, I had to drive to Sacramento (2 hours away) twice to choose limited overpriced upgrades. One the hone was started, I found I had to fight for work I requested. The most disappointing was the tile work in the guest bathroom and laundry room. The plywood used on the top of the vanity and cabinet is too thick. You can see almost a inch of plywood. I was told it could be patched..this was an expensive project so no I don’t want it patched. Unfortunately I didn’t discover this until after closing so I have to deal with the warrant company. The tile problem is also on the backsplash in the kitchen. Tiles are chipped, grout is sloppy. It looks as if a child did the work. The person in charge did a terrible job! Dealing with him is difficult. He works hard to not correct the work. The day after close the garage door didn’t work. Instead of replacing, he had it repaired. I’m disgusted with the shoddy sloppy work. ... More

Some of the construction was not any where the quality I thought was supposed to be. When an individual pays $700K plus you are expecting high quality, but not here. Four roof trusses were either cut or severely broken to make the roof system fit. One floor joist is bent about 15 degrees creating creaking when walked over, The electrical system was poorly designed. One 20 amp circuit for 12 outlets in the kitchen is at best a joke. In today's world many appliances are operated at the same time but not in this kitchen the way it was designed. Mike in the sales office lied on a consistent basis. No gas meter, but when I drove through the house there was one installed. And so on. He stated after telling me that the settlement date had to be pushed back 2 weeks on three different occasions, one being there were only 2 building inspectors working for the county and on was out sick. Getting items fixed has been a nightmare until very recently. Fixing the trusses have still not been addressed after a third party inspection found the problem in the first few minutes approximately 8 weeks ago. And the list goes on and on. ... More

KHovnanian does not know how to build a house correctly the 1st time. Everything from cheap, unprofessional subcontractors to on-site personnel who do not conduct proper supervision of the trades employed result in home owner problems that are handed off to a warranty team that take months to resolve the problems they inherit. Exterior stone masonry, cabinets damaged or MISSING, horrible painting / finishing (inside & out), appliances (& the installation of same), upgraded beam work installed not square to the structure, even uninspected rough electric work are examples I personally know of that were not done professionally. These problems are then handed off to a overloaded warranty team that don't have the time to show up when trades are scheduled to do their repairs and the homeowner is required to wait hours & hours multiple times for trades who show up without floor protection, without their proper equipment or tools to do their jobs, & who often don't even have the correct repair information with them when they do arrive & have to reschedule their visits. I would never recommend purchasing a house from your company - never. I've been a professional contractor for 30 + years & I've never seen a company display such disregard for the customer. ... More

We have bought several new homes with several builders. This is our worst. 3 months in the house and cabinets still have holes in them. Shower stilll leaks. Gate needs repairs. House needs painting. Nails are popped out and walls need sanding and painted. Etc. B

Very disappointed with quality of home, a disappointment only made worse by a lack of urgency/efficiency in correcting reported service issues.

Unfortunately, Buyers should skip the hype by Hovnanian. They are unreliable and untrustworthy from beginning to end. Commitments aren't kept, workmanship is sloppy and unprofessional, building codes are ignored (in our case completely missed) and there's a persistent, constant need to keep after them even AFTER the home is completed. These are for STRUCTURAL items, not just cosmetics, Look carefully.....

Unfortunately my experience has been less than enjoyable. Our home was over 6 months beyond completion date when we finally closed. We closed on our home mid October. It is now early December and they still have not repaired the problem issues from the check list. Defective floor tiles were installed even though the surface had quite obvious flaws, shower door in guest bath not sealed, water runs all over the floor, shower head in master bath is aimed directly at the door so water splashes out around the door opening, cement floor in garage was "pocked" in several areas from nailing boards together, house was filthy with spider webs in the ceilings, glue all over windows that was never cleaned. No communication, when we do get promises to fix problems nothing happens. Unfortunately we are going to have to seek legal actions to get our home corrected. ... More

Our home cost over half million dollars and you would think you would have a new walk-in home with no issues. This is not the case with KHovnanian Homes. We were pushed back a week on settlement so builder could get all things complete. A week before closing did a walk through and was told all the items would be complete before closing. This proved wrong and now a month after closing we are told all the subs would be here to complete the punch list items. Some of the punch list items include the sod. They have replaced sod three times and still have gaps between pieces of sod and these gaps can be 4 to 6 inches. Very slopping workmanship. If you would come to this community and see what is happening throughout neighborhood. Floors have high spots and even a low spot near entry. Again, this is a sign of poor workmanship and lack of follow-up making sure it is installed properly. We had trim not installed and have waited a month for them to come and patch holes and paint. There are other issues but will not list only wait to see if corrected. One of the things that is most upsetting is having to push out settlement and closing. We had to reschedule delivery of PODS and reschedule moving people. Each was an additional cost to us. I know I told John (our construction guy) I would give a favorable review if everything was complete. Still waiting on everything to be complete and some of the items (Lawn) is still in need of repair. You would think for a half million-dollar home they would want a good-looking lawn to help with the sale of new homes. ... More

Horrible mistake of buying this house. Horrible in every way. Can’t wait to sell and get out

ALL NEW PURCHASERS LIVING IN ACTIVE CONSTRUCTION ZONE. BUILDING SPEC HOMES NEXT TO OCCUPIED HOMES BULLDOZING CONCRETE POURING ETC 6:30 AM TO 8PM NO CONTROL OVER NONENGLISHING SPEAKING SUBS WHO PLAY CANTINA MUSIC FROM BOOM BOXES HEARD BLOCKS AWAY PUNCHLIST ITEMS POORLY OR NEVER FINISHED LANDSCAPING SUBSTANDARD INTERIOR FINISHES LACKING IN MANY RESPECTS PAPERWORK FOR APPLIANCES OFTEN NOT RETAINED

Jennifer and katlyn are the best. Everything else, buyer beware

Deceptive sales practices, poor build quality, both in materials and labor, items that are excluded from the upgraded packages purchased, but not disclosed, promised times committed to and missed by warranty department, no follow up from anyone at KHOV. This is our 4th home build, and the absolute worst.

We have nothing but problems since we moved in July, can't believe the poor workmanship and installation for the price paid for this house.

Terrible detail on cabinets in kitchen and granite

We have had several issues! Namely, electrical panel had to be replaced, including circuit breakers. That being said, I came home from NY, after burying my Mother to a dead refrigerator ( breaker was thrown.) that was July 31st! Still waiting for a new refrigerator!! The humidity in our home has been as high as 78% for many weeks, and still averages 67%. Unless, I turn the thermostat to 67 degrees. I can’t live like this much longer. And the standard answer is, ‘ wait till Fall! And the building will dry out!” The lack of response for the higher ups is appalling! And I will never recommend any buying here in FS. Very sad situation…. Not the way retirement was suppose to be. ... More

What we thought was going to be our dream home, turned into a nightmare of horrors. In my opinion, KHOV is a low grade production builder that utilizes general labor instead of skilled tradesmen. Their end state product is extremely low quality. I would NOT recommend this builder.

New house not clean. 4 months after closing still fighting builder to fix things on punch list from walkthrough.

Poor quality (cheap) materials, terrible workmanship, not responsive to warranty requests been waiting over 90 days to get replacements and repairs. Could have spent money elsewhere for more value and service when needed.

I would never recommend this builder. Little to no oversite. Terrible customer service.

We were presured to close with a house full of unfinished and poorly executed work like scratched windows/window frames, unacceptable kitchen cabinet doors (irregular, doors missing, some unpainted, etc), bad paint job throughout, damaged doors inside the house, and so much more, there are many items that were not even marked down on the punch list, because they said they were minor and would be taken care of immediately, and four month later they have not taken care of them or the punch list. Those items include spilled cement on the toilet, wrongly places towel holders, missing attic cover in the garage, scratched toilet door on master bathroom, bad paint job on front door (which they mentioned was dust, but it never came out when cleaning it), just to name a few. We feal really dissapointed and frustrated, and still find no response from the constructor ... More

When we purchased our home we were told it would be done in 12 months or possibility one month more. The dates keep changing and when we were supposed to close in July we ended up closing the last day of January. We closed although our house was not totally completed because of the situation that they put us in with the dates constantly changing. We were without a place to live so we needed to close with things not being done. It is now three months and our kitchen is still not finished, windows need to be replaced, tile floors have hollow spots, etc. I am sure they will eventually fix the issues but at their own pace. Mean while they are diligently working on a spec house next door to us and all the neighbors and ourselves have numerous issues that need to be fixed. What should have been a happy experience for us has turned into a very stressful situation having to wait around for people to show up to fix things. We wait and then they don’t show or they come without letting us know they are coming. We also experienced that they send people to look at the issues and then they send someone else to look at the same issue and then nothing gets done. They tell you one lie after another. ... More

THIS EXPERIENCE HAS BEEN LESS THAN BAD, STARTED WITH THE MORTGAGE THEN THE DESIGN CENTER AND THE OVERALL CONSTRUCTION PROCESS. AT CLOSING THERE WERE TOO MANY OPEN ITEMS TO CLOSE ,SOME OF WHICH REMAIN OPEN. 2 APPLIANCES ARE NON WORKING, NO ONE WANTS TO TAKE OWNERSHIP OF ANY ISSUES.

Salesperson would not help with problems. Poor workmanship. Throw a customer over the bridge. They could care less about workmanship and customer service!!K

This being my 3rd home purchase I can only describe this as one of the most horrible experience. There are no words to really describe the process and hopefully this home builder makes some changes to their workmanship, delivery and response to requests.

Our home was not complete on the day we closed. A couple of examples include the microwave was crushed and did not work. There was no glass installed for the shower, the toilet in the master bath was completely cracked and half the vanities in both bathrooms had rust stains on them that were not able to come out. The painting was atrocious every room everywhere needs to be repainted. the trim had huge gouges out of it. This house was not ready for closing since we moved in. It is constant repair and warranty work. This has not been a pleasant experience and has taken the joy out of purchasing our home. ... More