K. Hovnanian's® Four Seasons Reviews

K. Hovnanian's® Four Seasons responded:
Hi Peter,

Thank you for taking the time to share your experience. We’re truly sorry to hear that the construction and communication process did not meet your expectations. We understand how important clarity, professionalism, and follow-through are during a new home build, and we regret that your experience fell short in these areas.

While we cannot change your initial impressions, we want to assure you that our team is committed to supporting you moving forward. All warrantable concerns will be addressed throughout the remainder of your warranty period, and our senior Homeowner Services staff will be closely monitoring your requests to help ensure a strong and timely resolution.

We appreciate the opportunity to continue working with you. ... More

K. Hovnanian's® Four Seasons responded:
Hi Ronald,

Thank you for taking the time to share your feedback. We’re sorry to hear about your initial experience and understand how frustrating it can be when multiple items need attention after move-in. Our records show that our team has responded promptly to each of your service requests, and only a few remaining items—related to GE—are still in progress. We’ll continue working to ensure those are completed as quickly as possible.

Regarding your inspection, your Gold Key Orientation lasted approximately an hour and a half, which is typical for a detailed walkthrough. The follow-up Gold Key Delivery is a shorter visit focused on reviewing any remaining items and providing a full warranty overview.

We appreciate your patience as we finalize the last items and remain committed to making sure your home meets the high standards we strive for. If you have any additional questions or concerns, please reach out to us at onlinereviews@khov.com. ... More

K. Hovnanian's® Four Seasons responded:
Hi ,

We’re sorry to hear about your experience and understand how stressful the closing process became, especially while you were traveling. When your original loan structure changed, we had to quickly gather updated documentation, which added pressure at a difficult time.

We’re actively working to improve how and when we collect these documents to help avoid similar challenges for future buyers. We appreciate your feedback and regret that your experience did not reflect the standards we strive for. ... More

K. Hovnanian's® Four Seasons responded:
Hi Janet,

Thank you for taking the time to leave your feedback. We're very sorry to hear that you're feeling this disappointed with your experience.

We understand your ongoing concerns regarding the HVAC system and want to assure you that we've taken your reports seriously. Our team, including our senior Homeowner Service Manager and the HVAC contractor, has visited your home multiple times to investigate the issue. While we have not been able to identify or replicate the sound you've described, we remain committed to working with you to ensure your home is performing as it should.

Your satisfaction is important to us, and we will continue to respond to your service requests with the goal of resolving any concerns you may have. ... More

K. Hovnanian's® Four Seasons responded:
Hi David, we're happy to hear that you love the community and home! We've read your review and are aware of your concerns. There were a number of service request completed throughout your time in your home and we've reached out to senior management and they are making sure that the last few service items are completed efficiently. We do apologize if there were any issues during this time as we try our best to make sure the home is in the best condition as possible. We really appreciate your patience, and we look forward solving the issue. ... More

K. Hovnanian's® Four Seasons responded:
Hi Farida, we're sorry to hear that you're disappointed with you recent homebuilding experience. We've sent your message to local management and was informed that our team had changed your sales associate and CCM per demand and was given great feedback on the move. We're aware that there was some frustration with you wanting your own electrician to do electrical work and our team denied the request.

We've reached out and have spoken to someone who lives in the home, and we were informed that you were hearing things around the community that has made you upset. We strive to provide the best quality product and will deliver your home as we complete the final lift of asphalt. Thank you again for the feedback and we look forward to working with you. ... More

K. Hovnanian's® Four Seasons responded:
Hi Joseph, we're aware that members of our team have reached out to you in regard to your concerns and we have talk to our team to ensure that we're following the construction rules. Thank you for addressing your concerns and we hope you have a great day. ... More

K. Hovnanian's® Four Seasons responded:
Hi, thank you for taking the time to provide us with your feedback. We'd love to hear the concerns you're having in depth. Feel free to reach out to us at onlinereviews@khov.com and we will try our best to assist you with anything you need. Thank you again and we hope you have a great day. ... More

K. Hovnanian's® Four Seasons responded:
Hi Peter, thank you for taking the time to leave a review. We are aware that you had a scheduled meeting with members of our team yesterday to discuss the concerns you're having. Hopefully the meeting went well, and our associates were able to address your concerns. Thank you again for the review and we hope you have a great day! ... More

K. Hovnanian's® Four Seasons responded:
Hi James, we've sent your message to local management to make them aware of your concerns and they will be looking more into the situation to see what they can do to help better your experience. We apologize if there has been any inconveniences so far and we look forward to correcting anything that needs to be corrected. ... More

K. Hovnanian's® Four Seasons responded:
Hi, thank you for taking the time out to leave a review. We've reached out to local management and was informed that as of late January all items reported has been completed. We are aware that our HOS has been doing what they can accommodate your needs. A member of our team will be reaching out to you this to check in with you. Thank you again for sharing your thoughts and we look forward to speaking with you soon. ... More

K. Hovnanian's® Four Seasons responded:
Hi Kenneth, thank you for the review. We'd love to hear any concerns you're having in-depth. Feel free to send us a message at onlinereviews@khov.com. Thank you, and we're looking forward to hearing from you.

K. Hovnanian's® Four Seasons responded:
Hi, thank you for taking the time to leave a review. We've passed your message along to local management and someone will be contacting you to see how they could further assist the issues you're having. Thanks again for the review and we hope you have a great day! ... More

K. Hovnanian's® Four Seasons responded:
Hi Carol, thank you for taking the time to leave a review. We're sorry to hear that you're dissatisfied with your Khov experience. Please feel free to reach out to us at onlinereviews@khov.com we'd love to hear the concerns you're having in-depth. Thanks again and we look forward to hearing from you. ... More

K. Hovnanian's® Four Seasons responded:
Hi John, thank you for the review. We've reached out to local management and were informed that our service team is scheduled to come out tomorrow to address your concerns. Thank you again for your review and we hope you have a great day!

K. Hovnanian's® Four Seasons responded:
Hi Daniel, thank you for taking the time to leave review. We'd love to hear the concerns you're having in-depth please feel free to reach out to us at onlinereviews@khov.com. We'd love to see what we can do to help! We look forward to hearing from you. ... More

K. Hovnanian's® Four Seasons responded:
Hi Margaret, thank you for your review. We've sent your message to local management, and we will update you with any information received. Thanks again for the review and have a great weekend.

K. Hovnanian's® Four Seasons responded:
Hi Philip, thank you for taking the time to leave a review. We have sent this review to local management for further review. We will update you with any new information we receive regarding your concerns. Thank you again for your review and we hope you have a great day. ... More

K. Hovnanian's® Four Seasons responded:
Hi Bryan, thanks you for taking the time to leave a review we appreciate any feedback we receive. We were informed that your items are currently on order and our team will continue to work diligently to complete your request and will stay in contact with you throughout the process. Thank you again for your feedback and have a great day. ... More

K. Hovnanian's® Four Seasons responded:
Hi Robert, sorry to hear that you are disappointed with your recent home building experience. We understand the frustrations of new construction and we do apologize if there was any inconvenience during your building experience, we did our best to strive for excellence. If you have any questions or concerns, feel free to reach out to local management. Thank you and have a great day. ... More

K. Hovnanian's® Four Seasons responded:
Hi, thank you for taking the time to leave a review we appreciate your feedback. We are aware of your concerns and have been informed that an associate has reached out to you. We are in the process of working on the concern you've brought to our attention and we were informed most of you items were complete. We are sure that our associates will keep up the communication and progress. Thank you for your review and have a great day! ... More

K. Hovnanian's® Four Seasons responded:
Hi Anna, thank you for the review we appreciate the feedback. We're sorry to hear that you're not satisfied with your new home. We have reached out to local management about your concerns and will provide an update as soon as possible. Thank you for your patience and understanding. Have a great day! ... More

K. Hovnanian's® Four Seasons responded:
Hi, sorry to hear that you are disappointed with your recent home building experience. We're aware that our associates were in constant communication with you to try to best accommodate your needs. We do apologize if we caused you any inconvenience during the process feel free to reach out to us at onlinereviews@khov.com if you have any questions. Have a great day! ... More

K. Hovnanian's® Four Seasons responded:
Hi Terry, we hope all is well. We've seen the 1-star rating you've left, and we'd love to hear any concerns you're having in-depth. Feel free to send us a message at onlinereviews@khov.com. Thank you, and we're looking forward to hearing from you. ... More

K. Hovnanian's® Four Seasons responded:
Hi Juan, thank you for taking the time out to share your thoughts with us we appreciate the feedback. Your scheduled maintenance is coming up and we're aware that the HOSM has been in touch with you on a weekly basis to best accommodate your needs. Thank you again for your review and have a great day. ... More