K. Hovnanian's® Four Seasons Reviews

We appreciated the attention to detail and the time spent keeping us updated and informed of the process and progress.

Employees were wonderful. House is made of inexpensive material, ex. Truss roof, no mechanical attic vent, will inevitably lcompromise the life of the roof. compressed plywood. Hot water on demand was a good feature.

KHOV builds beautiful homes!

We ordered a faucet that was to be turned on by motion and contain a turbo feature because the water pressure is not what it is like in the north. Well when we received the kitchen faucet that we paid close to over $700.00 for, we were told that was what we ordered. However it did NOT come with a turbo feature. We have been going back and fourth now for over 5 months with no resolve. This response has mad me very frustrated. We are now thinking of going to corporate unless this review helps our cause.

The entire team was a very responsive and professional. A real pleasure to work with them and the quality of the house is great!

Sales and construction personnel were excellent. The primary negative comment we have is that every time we got used to dealing with a sales person, they were moved by K Hovnanian to another location. Also, we started with a local loan officer. When that person left, instead of replacing him locally, the function was moved to Florida. The daylight savings time differential of 3 hours, made it difficult for timely responses.

There were things in the process that were very good and other things that could be improved upon. 1. Mike is a good sales rep for KHov. He was always accessible. Got back quickly with answers to my questions. He was very helpful when I asked for his opinion on my areas of concerns. Plus he has a great personality to deal with all people he meets. 2. My design person was great. She helped me a great deal in choosing things that matched my wishes and budget. She even scheduled me for a pre-consultation meeting to answer some questions that I had already. I thought if I got my answers ahead of time the design meeting for options would go much more smoothly and they did. 3. Brent my builder was the best. Customer service, quality, responsiveness, great with people were better than I was expecting. Don't lose Brent. 4. Closing went well. Improvement in the Process should include the following: 1. A preliminary consultation at the design center should be promoted. Honestly, if I didn't have the preliminary meeting with Meghan I might have walked away. I needed to see the products and visualize the choices and 1 meeting would not make it for me. Since I'm across country I wouldn't want to make a lot of trips. 2. I was most uncomfortable not having someone just represent me exclusively during the sales and closing. I almost walked away. Made me very uncomfortable ... More

Make sure that Black Hat adds two cat 5 cables to the box in order to have phone AND internet.

Multiple items needed repair after move in. Master bedroom vent fan was not even hooked up to an electrical source. This was missed during the first walkthrough inspection. Repair contractors are not available to come in to conduct repair during weekend. My husband and I had to take a couple of days off work to meet their schedule. I was told by the repair facilitator that the contractors would call in first prior to showing up to my house but none of the 3 contractors ever called. Up to this time, there is still 1 open item that has not been addressed. However, customer service of warranty repairs is great. ... More

Field superintendent was watching every trade and checking their work with a microscope. Nothing substandard would slip by.

Good Morning! From the day I walked into the Khovanian site in Los Banos and met with the Salesman I knew I was home. The quality and value of my home is superb. From Sales, Finance Officer, Final Walkthrough and closing was brilliant. The whole process was well worth my time because in the end I have a lovely home. Potential Buyers are in for a great experience! Thank you all.

excellent sales contact and excellent construction manager!

I bought the Shoreline as it had the best floor plan. I was excited to be able to have upgrades, however, I had to drive to Sacramento (2 hours away) twice to choose limited overpriced upgrades. One the hone was started, I found I had to fight for work I requested. The most disappointing was the tile work in the guest bathroom and laundry room. The plywood used on the top of the vanity and cabinet is too thick. You can see almost a inch of plywood. I was told it could be patched..this was an expensive project so no I don’t want it patched. Unfortunately I didn’t discover this until after closing so I have to deal with the warrant company. The tile problem is also on the backsplash in the kitchen. Tiles are chipped, grout is sloppy. It looks as if a child did the work. The person in charge did a terrible job! Dealing with him is difficult. He works hard to not correct the work. The day after close the garage door didn’t work. Instead of replacing, he had it repaired. I’m disgusted with the shoddy sloppy work. ... More

We are very pleased with the quality and finish of this home. The little fixes that pop up with a new home have been attended to quickly and with care.