K. Hovnanian's® Four Seasons Reviews in Charleston, SC

Our home is a quality build. This is our 5th new home and this home ranks as one of the best built.

KHOV exceeded our expectations for the buying, building and closing experiences.

I have been very satisfied from start to finish with my new home. Everyone has been there to answer questions and any concerns that I might have. It has been a nice experience for me and I can honestly say I have no complaints about anything.

Our construction manager, Brent, has been instrumental in facilitating the construction process. Although we still have some outstanding issues we have complete faith that Brent will have all the issues resolved in a timely manner. We especially appreciate that he kept us posted weekly since we are out of state.

Beware....there is no interest in quality of the build and the interior....they just want to turn out as many homes as they can in a short time frame without regard to what the issues. Very disappointing

We just recently moved in (November) and we wanted to let everyone know about our experience. We worked with Mike D in sales with the purchase of our house. We've been touching base with him over the years with a couple of previous visits to the Four Seasons of Cane Bay and have enjoyed our interaction with him every time. Completing the sale with him in April was no different. We came to the table with a realtor from Berkshire Hathaway (Karen T) and were happy we did. All during the process she brought up questions we wouldn't have thought of and we would whole-heartily recommend everyone buying a new home here have a realtor working for them during the process. She also performed some onsite visits for us, providing us with pictures of the progress being made. We also employed an outside inspector (Cardinal Home Inspections (Harvey L)) for both the pre-drywall and closing phases of the build. We highly recommended that you do this as well. Our build manager was David P. David went over all the additional extras we added on at the beginning of this process and checked in once a week (via phone) with a report on how things were progressing. Between his call and the pictures our realtor Karen sent us, it was exciting to hear and see the progress being made on our house. There were some delays, but given the supply issues due to Covid, it was not unexpected. Our forecasted closing date was sometime in November and that's when we were set up to close. We were set up to do a "Gold Key Orientation (GKO)" on the 15th, with the closing set up for the 19th. Besides getting to see our completed house for the first time, the GKO allowed us to develop a "punch list" for the builder to take care of items that needed to be addressed, touched up, etc. before closing. Our inspector, Harvey, also went through the house on the 12th and provided the builder a list of items he noted as well. A week after closing, I had two issues crop up. My toilet would not flush completely. I was also running my dishwasher and washer at the time. Sewer water started to flow up and out of the furnace room drain into the laundry room. That sewage then went under the baseboard and affected the laminate in my second bedroom and the hallway leading into the second bedroom. All the laminate had to be removed from the bedroom and most of the hallway by a restoration company. The rooms also had to be sanitized and dehumidified before repairs could begin. The quarter round had to be removed, replaced and repainted. The tiles in the laundry room had to be steam cleaned. Why did this happen? The plumbers who worked on my house left a test plug in my sewer line. They couldn't get it out after using it and left it there-it was just a matter of time before disaster struck. The plumber who pulled it out says he's seeing this more and more. The second problem had to do with my furnace. Whoever installed the furnace used a rubber gasket to get a PVC joint to fit. The result was condensation leaking onto the top of the furnace. The repair people who both removed the sewer plug and fixed the furnace said that whoever worked on these items was just lazy and wanted to move on to the next home. There are other things too--using painted wood doors for the back porch and office. At the prices being charged for these homes, we had hoped they would have used vinyl doors from Pella or some other company. So along with numerous paint spots needing to be cleaned up on the floor, we have also had to scrape paint off the french door windows in the office. Plus, there was quite a bit of drywall dust left on the floors, even though the house was "professionally" cleaned. We do want to be clear here-we are not faulting David, our building manager. David was always very quick to address the issues that did crop up, taking phone calls from me on the weekends and during his holiday vacation and calling his contacts during the sewage backup to try and expedite the repairs as quickly as possible. But when you see how rapidly these homes are going up, it's no wonder there are problems like these cropping up. Although there were disappointing events that happened after closing, we do want to say that we are very happy with the amenities, clubs, and activities present here at The Four Seasons at Lakes of Cane Bay. ... More

Five weeks after closing there is still no garbage bin or pickup. Have had to run it down to the dumpster several times!

Houses are being put up overnight. There is a lack of oversight. Our sheetrock was a mess! Paint on finished hardwood floors. Finish work on stairs substandard. NOTHING was sanded prior to paint and urethane, had a huge nail/screw, sticking out of the side of my stair riser. Painted right over it!! House was filthy when we walked in after closing! We entered our house after closing to find no heat, 2 leaky sinks, no hot water master shower, high end dishwasher broken for a month, guts in 3 toilets have been replaced, paint all over hardwood floors, dirty, grout, chipped tile in upgraded master shower, glass in master shower had to be removed so sheetrock could be redone, sheetrock behind powder room sink looked like a patchwork quilt. These issues, along with others, noted at walk through. Enough time to rectify, as closing was delayed 2 days. No, once u sign on the dotted line, all these issues become warranty issues. So much more difficult to remedy when furniture has been moved in. Promises were made, promises not kept. It has taken a month, and we are getting things done. Can use dishwasher, master shower still not right! I guess i’m upset because many times, I’ve been made to feel i’m too picky! Not a custom house! But, when u pay this kind of money, u at least expect a house with passable workmanship. No attention to detail. Pine straw covering construction debris, SC building code states, that if you cannot see IT from 6 ft away, ITS not an issue….. buyer beware. KHOV lives by this code. We were very disappointed with our KHOV home. And, I thought I had done my homework. ... More

experience as good from the sales process through to closing

Their floor plans are very appealing.

My builder was always available even after the close. Very responsive and wanted to make things right. We are extremely satisfied with our new home.

moderate response to indoor work not completed.Painting not completed in bathroom and other areas--Return visit etc.

They did a great job and we’re very responsive to our questions!

Our salesman AR did a great job listening to our situation and came up with a beautiful spec house for us. That made our choice easier to come to four seasons versus the other over 55 neighborhoods in the area. It’s an honor to be AR’s first South Carolina closing. Here’s to many more SC closings for you.

Tim kept us informed during all phases. He responded to our concerns and questions in a timely manner. Tim turned over to us a fine house which we are happy to make our home. I will recommend him to others.

I can only express my feelings and how I was treated. This person as far as I am concerned deserves a hundred stars. He presents himself well, knows what has to be done, and it gets done. When I called with questions, the phone calls were always returned. great guy, and I loved working with him

We have built 2 new homes prior to this experience, this was the worst experience we've had. This builder is focused on their financials rather than the customer and building a quality home and a trusting relationship with the customer. Even with Covid-19 excuses, we had to close without the home being completed. Sales: There were items not disclosed that should have been. We ordered and paid for a 9 foot sliding glass door upgrade that was represented in a model with 2 moving door panels and 1 stationary panel. We received a 9 foot door with 1 moving panel that open 26 inches and 2 stationary panels. Structurally, we were informed the concrete slab cannot be broken up. However, during construction ours had to be broken up in 5 separate locations due to incorrect placements. Our salesman never followed up after structural design. Mortgage: continually requested the same information over and over even when it was already provided. Looking back we would never use this mortgage company again - most difficult we've experienced. Without our knowledge, KHOV Mortgage contacted their preferred real estate lawyers and insurance company as if we were not given a choice. Construction: We believe our builder was overwhelmed with 20 homes being built simultaneously in various stages of construction (this exceeds any accepted standard on span of control). This resulted in poor oversight by the builder and lower quality of construction. As of this writing we are 30+ days after closing with still incomplete construction (1 unusable shower, 2 unusable sinks). During our pre-drywall inspection, broken trusses were discovered, misplaced electrical outlets and misplaced drain pipes in the slab. Referring to the 9 foot 3 panel sliding glass door (above), we were informed by Bob Citrolo that a decision was made in 2019 to discontinue this option, yet the sales team as late as Oct 2020 were still selling this option as described above (2 moving panels, 1 stationary panel). Transparency and honesty do not seem to be qualities that KHOV instills in their culture. It is all about how many homes they can close each month to meet their financial projections. ... More

Sent updates on progress. Explained details.

The builder was very pleasant to work with, but after being in the home for over a month now, there are some major items incomplete and many poor quality items (wood trim, painting, etc.) that you notice.

The entire process from the sales office to construction was great. I truly enjoyed working with our building supervisor/manager who called and provided updates on a weekly basis. Brent kept us updated throughout the entire process. We have purchased two other homes in different parts of the country and this build was by far the best. The entire K. Hovnanian team worked to make this construction build the most stress free we have completed. The community is great and we are enjoying the area. If you are thinking of purchasing a new home we strongly recommend K. Hovnanian.

Lacking in quality of workmanship. Trades do not take pride in their workmanship.

The closing date was rushed. Because on the of the final walk through prior to closing, the house had not been clean. Some of the Deficiencies that were indentified during the gold key walk through had not been addressed by final walk through. I returned after closing, the house was not cleaned and the garage had not been touched.

Excellent communication. Khov supply chain is having problems with final items such as missing shutters.

Take your time and ask questions about the final price. The process is broke into multiple phases and each phases comes with additional cost.

Painting was poorly done. Many missed spots and all over every window frame. Cannot after 6 tries get any window in house remotely clean