K. Hovnanian's® Four Seasons Reviews in Charleston, SC

We have built 2 new homes prior to this experience, this was the worst experience we've had. This builder is focused on their financials rather than the customer and building a quality home and a trusting relationship with the customer. Even with Covid-19 excuses, we had to close without the home being completed. Sales: There were items not disclosed that should have been. We ordered and paid for a 9 foot sliding glass door upgrade that was represented in a model with 2 moving door panels and 1 stationary panel. We received a 9 foot door with 1 moving panel that open 26 inches and 2 stationary panels. Structurally, we were informed the concrete slab cannot be broken up. However, during construction ours had to be broken up in 5 separate locations due to incorrect placements. Our salesman never followed up after structural design. Mortgage: continually requested the same information over and over even when it was already provided. Looking back we would never use this mortgage company again - most difficult we've experienced. Without our knowledge, KHOV Mortgage contacted their preferred real estate lawyers and insurance company as if we were not given a choice. Construction: We believe our builder was overwhelmed with 20 homes being built simultaneously in various stages of construction (this exceeds any accepted standard on span of control). This resulted in poor oversight by the builder and lower quality of construction. As of this writing we are 30+ days after closing with still incomplete construction (1 unusable shower, 2 unusable sinks). During our pre-drywall inspection, broken trusses were discovered, misplaced electrical outlets and misplaced drain pipes in the slab. Referring to the 9 foot 3 panel sliding glass door (above), we were informed by Bob Citrolo that a decision was made in 2019 to discontinue this option, yet the sales team as late as Oct 2020 were still selling this option as described above (2 moving panels, 1 stationary panel). Transparency and honesty do not seem to be qualities that KHOV instills in their culture. It is all about how many homes they can close each month to meet their financial projections. ... More