K. Hovnanian's® Four Seasons Reviews in Charleston, SC

The entire experience from the sales staff, support staff, builder, mortgage company was outstanding a 10 out of 10 on every level.

My sister, Sharon and I are very happy with our new home and our best advice for new home buyers, is to start early in your planning of the best floorplan that fits your needs. Take advantage of K.Hovnanian's website with the space planner option for your existing furniture. If you do your homework, then your visit to the Design Center will go more smoothly when you meet with the Bill with Home Telecom. You will then know where to place cable/data outlets based on furniture placement. Also helps with meeting with the interior designer, so you will have an idea if additional electrical outlets or light fixtures are needed. If you have your color palette decided, that also helps in selecting finishes. Develop a strong relationship with your construction supervisor….Brent was the best! Always gave a weekly phone call to us in VA with progress updates , which put us at ease since we could not be on site for ourselves. Very helpful at each walk-thru we had and addressed our "punch list" in a timely manner. Can't say enough about his attention to detail! ... More

We ordered a faucet that was to be turned on by motion and contain a turbo feature because the water pressure is not what it is like in the north. Well when we received the kitchen faucet that we paid close to over $700.00 for, we were told that was what we ordered. However it did NOT come with a turbo feature. We have been going back and fourth now for over 5 months with no resolve. This response has mad me very frustrated. We are now thinking of going to corporate unless this review helps our cause.

There were things in the process that were very good and other things that could be improved upon. 1. Mike is a good sales rep for KHov. He was always accessible. Got back quickly with answers to my questions. He was very helpful when I asked for his opinion on my areas of concerns. Plus he has a great personality to deal with all people he meets. 2. My design person was great. She helped me a great deal in choosing things that matched my wishes and budget. She even scheduled me for a pre-consultation meeting to answer some questions that I had already. I thought if I got my answers ahead of time the design meeting for options would go much more smoothly and they did. 3. Brent my builder was the best. Customer service, quality, responsiveness, great with people were better than I was expecting. Don't lose Brent. 4. Closing went well. Improvement in the Process should include the following: 1. A preliminary consultation at the design center should be promoted. Honestly, if I didn't have the preliminary meeting with Meghan I might have walked away. I needed to see the products and visualize the choices and 1 meeting would not make it for me. Since I'm across country I wouldn't want to make a lot of trips. 2. I was most uncomfortable not having someone just represent me exclusively during the sales and closing. I almost walked away. Made me very uncomfortable ... More