KB Home Reviews

We closed on our home at ***** at ***** in July and have been settling in for about two months now. The purchase process was straightforward and communication during the build and closing stayed clear, which mattered a lot for us as first-time buyers in this community. The layout and finishes have held up well so far, and the walkthrough caught most of the small items before move-in. Anything that came up afterward has been handled through the warranty process. Overall we're happy with the home and would recommend KB Home to other buyers in the area.

There has not been any issue that wasn't handled in a timely manner.

I was very unpleased with architecture designing of a few areas, can't believe nobody caught these very obvious oversights. The laundry room has a rack with a top for supplies and a rod to hang cloths right? wrong was built on the same side of the washer and dryer go making it useless, the other problem is why wouldn't someone make a garage that you can park a truck in it, how about a driveway a few feet less and the garage a few feet longer, everyone that owns truck would gladly take that trade. Know I have to park my 100,000 dollar Ford F150 Raptor in the blazing sun every day, very unpleased that the time wasn't used to see what Californian's drive and see there's a lot of trucks on the road. ... More

Employees who care about the customer and always providing timely feedback

I normally do not like to leave negative reviews, but I felt it was important to share my experience. First, I want to recognize the loan and approval process, which was an amazing experience. Shomari ***** was outstanding from beginning to end. He was welcoming, helpful, and always willing to guide me through the process and answer any questions I had. I truly appreciate everything he did to make the financing side of purchasing my home as smooth as possible. Now for the not-so-fun part. I completely understand that when purchasing a brand-new home that is still being built, there can be imperfections, delays, and things that need to be corrected. However, I believe there is a certain point where these issues become frustrating for the homeowner. I was originally given a closing date that was not met. When the house was finally ready, there were still several minor add-ons and items around the house that had not been completed. While these may have seemed like small things, they were still items that I had paid for and expected to be completed. I also took time off work so that I could fully focus on the closing and moving process, only to end up closing a week after the original scheduled date. After moving into the home, several additional issues came up. There are ongoing problems with both the front and back doors that appear to be allowing bugs into the house on a daily basis. Coming home from work and finding bugs throughout different rooms of a brand-new home has been extremely frustrating. Another issue that has been particularly upsetting is that, even though my home was already completed, the house next door is still under construction. I have come home to find the construction workers using an extension cord plugged into an exterior outlet on my house to get electricity for their tools while working on the neighboring home. I understand that construction crews need access to power while completing their work, but I do not believe it is appropriate to use my home’s electricity without my permission or prior notification. This is something I would expect KB Home and the construction team to be more attentive to. Overall, I still feel that choosing KB Home was a great decision, and the home has met my expectations in many ways. My intention with this review is not to discourage anyone from purchasing a KB Home, but rather to point out areas where I believe more attention to detail, communication, and quality control could make the experience much better for future homeowners. I appreciate the staff who have helped me throughout the process, and I hope these concerns can be addressed so that the final experience matches the quality and expectations that come with purchasing a brand-new home. ... More

[TRANSLATED FROM ES] I like the house designs, their spaces, and the layout of the spaces.

Had a great experience purchasing my home. Found a few issues before closing but was able to work with Tommy ***** on getting every issue found resolved. He was super responsive and respectful. He was able to help us correct any issues quickly.

[TRANSLATED FROM ES] "Overall, a very good experience. The team was professional, honest, and always responded quickly to our questions and problems. We are very happy with our new house. As an area for improvement, they could pay a little more attention to some details of the finishes and workmanship."

The new bill is OK it's pretty regular. There are some faulty areas. They've been very good with responses though. Still waiting on my last walk-through found some errors that need to be fixed. Oh no, it's pricey I guess and would probably buy another ***** home.

I bought this home entrusting that KB homes will build me a beautiful home and also because you have been around for years. However; my overall experience has been very exhausting and disappointing. My home did not turn out as expected and has had so many issue and I haven't lived here for a month. Now I have been going through warranty to fix the things that I voiced before and during final walk through and it was not done. Still not done. Backsplash is not to the standards I thought, the caulking doesn't match and both ends of my window is cracked. My mom was told it was up to KB standards. If this is KB standards I wish I never purchased a home with this company. Still waiting on my home to get finished. ... More

The people that we worked with were very professional and courteous

My whole team from the beginning to the end where all God sent.

End to end service. Made my first home purchase easy and affordable

Overall experience and at the end the issues i had with the concrete and the exterior painting.

Need to be more flexible with infrastructure design.

Very knowledgeable, and responsible, I would recommend KB

Because of the services that I received. Always willing and answering questions, returning phone calls within 24 hours or less.

My experience with KB homes is exceptionally due to service and responsiveness.

Staff are very into detail. Helped us achieve our dream house and makes the buying and building experience worry free.

I have never had a builder who hired awesome people to work with buyers. Kelly O. and Kyle are awesome employees. They not only help me understand how the new homes work with all the updates but also offered to help me install things around the house to making it perfect and done correctly. I made a great choice of buying at Hamilton park. Thank you Kelly O. and Kyle!!!!

Sales, build quality, care after the sale all top notch

My experience with KB Home was excellent. The home-buying process was very smooth, and the team was always available to help me and answer my questions.

The whole process was very easy and the staff are really professional. They help you throughout the entire process.

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This is our second time buying a new home through KB Home. We are even more satisfied this time than our last purchase 24 years ago, and we were really happy with that purchase.