KB Home Reviews in Phoenix Mesa, AZ

Staffs who worked with me are very professional and friendly.

Great quality, KB always moves quickly with any reported repairs

The buying experience was really good. However, we did not receive a 10 day follow up. We actually had to call and ask for it. We also have not received a 30 day follow up. Both of which were promised to us.

Love our sales lady she has been really helpful thru all of our questions and concerns the only issue is workmanship and quality already had to file multiple warranty claims for front door because it’s leaking how to put a warrant payment for the grout on the backsplash because it’s completely crumbling and a warranty claim for the paint around the doors because it’s just ripping off the doors other than that the house is a really nice design and comfortable

Friendly and professional staff that went above and beyond with situation. (Covid19) Staff keep me updated and managed to have the home ready to move in as promised.

Good built house. If there are any issues they did a good job of addressing them.

Our construction manager Paul is very responsive and has helped us several times with small issues around the house.

I’ve passed by Cobblestone community many times before I decided to buy the house. I had thought the price would be crazy because of the location and the quality of the house. However, we came into a surprise when we finally checked out the house. Price is reasonable with good quality and nice looking house. Definitely recommend KB Homes to others!

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GREAT CUSTOMER SERVICE.

Be sure you have enough outlets in the laundry room.

Happy

Our sales Rep Kirin was great and the finance team made it as easy as pie buying a car was more difficult but the KB team made it easy and smooth would highly recommend this team!!

Great sales staff. Finished our home faster than anticipated.

From the second I was introduced to the team and was shown properties I felt welcomed and supported. I love the style of my home and the high quality items with it

Nice coordination and good quality

Robert and Thomas were wonderful to work with. They were very responsive and patient.

Excellent customer services over all, Especially finance and warranty department. Quick response for any questions. Good follow up even after the closing. They just need to improve the quality of the contractors and cleaners.

As a overall experience, things went decent. But there are places where KB Homes must listen to customers voice and their concerns than going with the process which is not helping customers, For my house, the price was reduced by 10k on the KB website and the major house selling portals like Zillow/refin etc. immediate next day after I signed the house. We all know the price reductions are as per market/industry situations. When asked, I was told that the price reduction is a mistake.

The experience from day 1 has been outstanding and exceeded expectations. Now we just need help in getting a broken kitchen cabinet repaired. The screw in the foor hinge fell out. Can we get some help. We have been waiting well over a week. Candy is aware. Matthew

Waiting longer than a month to replace wrong fixtures

We love our new home!

Great building experience with KB. Meet all of the timelines, and the team kept us updated with photos and progress reports on a weekly basis.

All in all very happy with home.. As we get more organized in the home we have details that we come across that needs to be address. I feel that when we call my husband and I get the “we should have know about this soo et”. It’s hard moving into a home and trying to see what need to be addressed all at once doesn t always happen.. In addition, the items that need to be address always takes up to three weeks for someone to fix it.. Feels very unorganized and we had to reach out FYI complete our 10 and 30 day where I feel that KB home should have some accountability to notify us.. very frustrating when you see the Supervisors sitting in the car watching the other houses being built... ... More

The process of the home building was smooth! The quality of the tiles horrible. Tiles were really dirty not happy about. You can see the caulking all tiles paint on the caulking horrible!!