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KB Home Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About KB Home.

Read all 454 verified reviews from homeowners that built a new home with KB Home in the Phoenix Mesa area. Phoenix Mesa homeowners have rated KB Home an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.3 out of 5 stars in Phoenix-Mesa Area

454 Reviews in Phoenix-Mesa Area

Ratings by Category

Overall 4.3

Quality 4

Trustworthiness 4.3

Value 4.3

Responsiveness 4.2

KB Home in Phoenix-Mesa Area

View Homes

Customer Reviews

KB Home - Very responsive and professional.

  • Errin S.
  • Verified HomeBuyer
  • January 12, 2021
  • Gilbert, AZ

Very responsive and professional. From the loana to Dawn and Jeff, they have made the experience very pleasant.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

KB Home - Staffs who worked with me are very professional and friendly.

  • Zheng H.
  • Verified HomeBuyer
  • December 16, 2020
  • Gilbert, AZ

Staffs who worked with me are very professional and friendly.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

KB Home - Great quality, KB always moves quickly with any reported repairs

  • Traci B.
  • Verified HomeBuyer
  • December 15, 2020
  • Goodyear, AZ

Great quality, KB always moves quickly with any reported repairs

Total Score 5


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

KB Home - The buying experience was really good.

  • Christopher B.
  • Verified HomeBuyer
  • November 03, 2020
  • Goodyear, AZ

The buying experience was really good. However, we did not receive a 10 day follow up. We actually had to call and ask for it. We also have not received a 30 day follow up. Both of which were promised to us.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 3

KB Home - Love our sales lady she has been really helpful thru all of our

  • Humberto N.
  • Verified HomeBuyer
  • September 14, 2020
  • Glendale, AZ

Love our sales lady she has been really helpful thru all of our questions and concerns the only issue is workmanship and quality already had to file multiple warranty claims for front door because it’s leaking how to put a warrant payment for the grout on the backsplash because it’s completely crumbling and a warranty claim for the paint around the doors because it’s just ripping off the doors other than that the house is a really nice design and comfortable

Total Score 5


Quality 3

Trustworthiness 5

Value 5

Responsiveness 5

Awesome Experience

  • Anonymous
  • Verified HomeBuyer
  • June 23, 2020
  • Gilbert, AZ

Friendly and professional staff that went above and beyond with situation. (Covid19) Staff keep me updated and managed to have the home ready to move in as promised.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Good house

  • David R.
  • Verified HomeBuyer
  • June 16, 2020
  • Buckeye, AZ

Good built house. If there are any issues they did a good job of addressing them.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Overall we are very happy with our KB Home. We have a few minor issues that will be resolved after the virus subsides.

  • Kevin O.
  • Verified HomeBuyer
  • April 21, 2020
  • Florence, AZ

Our construction manager Paul is very responsive and has helped us several times with small issues around the house.

Total Score 5


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

Awesome experience!!

  • Anh D.
  • Verified HomeBuyer
  • February 04, 2020
  • Gilbert, AZ

I’ve passed by Cobblestone community many times before I decided to buy the house. I had thought the price would be crazy because of the location and the quality of the house. However, we came into a surprise when we finally checked out the house. Price is reasonable with good quality and nice looking house. Definitely recommend KB Homes to others!

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Good work and like when they fix the little repairs

  • Crisanto C.
  • Verified HomeBuyer
  • October 30, 2019
  • Buckeye, AZ

No comments

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 4

BILLS REVIEW

  • William M.
  • Verified HomeBuyer
  • July 09, 2019
  • Gilbert, AZ

GREAT CUSTOMER SERVICE.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Satisfied

  • Anonymous
  • Verified HomeBuyer
  • June 18, 2019
  • Cave Creek, AZ

Be sure you have enough outlets in the laundry room.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Overall very happy with everything.

  • Alexander Q.
  • Verified HomeBuyer
  • April 07, 2019
  • San Tan Valley, AZ

Happy

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Great all around

  • Jacob Allen H.
  • Verified HomeBuyer
  • October 02, 2024
  • Surprise, AZ

Our sales Rep Kirin was great and the finance team made it as easy as pie buying a car was more difficult but the KB team made it easy and smooth would highly recommend this team!!

KB Home responded:
We appreciate you sharing these kind words with Kirin and the rest of the team here at KB Home, Jacob!

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Kb homes cordillera review

  • Donna C.
  • Verified HomeBuyer
  • April 30, 2024
  • Gilbert, AZ

Great sales staff. Finished our home faster than anticipated.

KB Home responded:
Thanks so much for taking the time to share these kind words with the entire team here at KB Home, Donna!

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Happy with my purchase

  • Anonymous
  • Verified HomeBuyer
  • April 18, 2024
  • Maricopa, AZ

From the second I was introduced to the team and was shown properties I felt welcomed and supported. I love the style of my home and the high quality items with it

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Got my desired and imagined home

  • Venkata Lakshma G.
  • Verified HomeBuyer
  • March 12, 2024
  • Glendale, AZ

Nice coordination and good quality

KB Home responded:
We're glad to hear that you love your new home!

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

KB Home - Robert and Thomas were wonderful to work with.

  • Anonymous
  • Verified HomeBuyer
  • June 14, 2022
  • Surprise, AZ

Robert and Thomas were wonderful to work with. They were very responsive and patient.

Total Score 5


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

My experience with KB home

  • Satoshi K.
  • Verified HomeBuyer
  • February 18, 2020
  • Buckeye, AZ

Excellent customer services over all, Especially finance and warranty department. Quick response for any questions. Good follow up even after the closing. They just need to improve the quality of the contractors and cleaners.

Total Score 5


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

A Decent experience

  • Suresh Kumar S.
  • Verified HomeBuyer
  • September 08, 2024
  • Glendale, AZ

As a overall experience, things went decent. But there are places where KB Homes must listen to customers voice and their concerns than going with the process which is not helping customers, For my house, the price was reduced by 10k on the KB website and the major house selling portals like Zillow/refin etc. immediate next day after I signed the house. We all know the price reductions are as per market/industry situations. When asked, I was told that the price reduction is a mistake.

Total Score 5


Quality 4

Trustworthiness 5

Value 3

Responsiveness 4

Good Experience

  • Matthew William J.
  • Verified HomeBuyer
  • May 24, 2024
  • Casa Grande, AZ

The experience from day 1 has been outstanding and exceeded expectations. Now we just need help in getting a broken kitchen cabinet repaired. The screw in the foor hinge fell out. Can we get some help. We have been waiting well over a week. Candy is aware. Matthew

KB Home responded:
Thanks so much for sharing your outstanding KB Home experience with our team, Matthew!

Total Score 5


Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

Still waiting for replacements

  • Anthony Joseph M.
  • Verified HomeBuyer
  • August 03, 2023
  • Glendale, AZ

Waiting longer than a month to replace wrong fixtures

Total Score 5


Quality 3

Trustworthiness 5

Value 5

Responsiveness 3

KB Home - We love our new home!

  • Anonymous
  • Verified HomeBuyer
  • January 26, 2021
  • Surprise, AZ

We love our new home!

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - Great building experience with KB.

  • Eric H.
  • Verified HomeBuyer
  • November 11, 2020
  • Glendale, AZ

Great building experience with KB. Meet all of the timelines, and the team kept us updated with photos and progress reports on a weekly basis.

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Happy but frustrated with milestone things to get fixed

  • Shannon W.
  • Verified HomeBuyer
  • March 26, 2019
  • Cave Creek, AZ

All in all very happy with home.. As we get more organized in the home we have details that we come across that needs to be address. I feel that when we call my husband and I get the “we should have know about this soo et”. It’s hard moving into a home and trying to see what need to be addressed all at once doesn t always happen.. In addition, the items that need to be address always takes up to three weeks for someone to fix it.. Feels very unorganized and we had to reach out FYI complete our 10 and 30 day where I feel that KB home should have some accountability to notify us.. very ...

KB Home responded:
Hi Shannon, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 5


Quality 4

Trustworthiness 4

Value 5

Responsiveness 3