KB Home Reviews in Phoenix Mesa, AZ

KB worked hard to deliver a quality house within reasonable timeframe but supply chain issues and labor has certainly impacted them. Upgrades were reasonable although I’m disappointed in cabinets. After sale response is good.

Overall, my experience was fine. I do feel like during the construction part, corners we’re cut. This caused issues after move in and I am currently in the process of getting those issues fixed. I understand that these builds are typically “cookie cutter” and fast. But I wish they would have payed a little more attention to detail.

As soon as you buy your home nobody replies to any of your questions or concerns.

Easy to work with. Professional and friendly.

Thnx to Kurt for updates on progress of build.

Mitch and his staff were excellent

We looked around quite a bit and found KB to have the best price for such a large home plus our sales person Julie was fabulous to work with.

We love our new home!

Great company and everything went smooth

Could have done a better job

They are amazing, I am really happy with my house

Very responsive and professional. From the loana to Dawn and Jeff, they have made the experience very pleasant.

Very poor workmanship and customer service.

Rob, Jacquie and Sergio are assets to KB Homes...I couldn't have asked for a more caring and responsive team. My experience was like working with good friends.

Loved working with Eric and Robert

The buying process was great. Everyone was professional and very helpful. After we moved in there was great follow up.

Overall, the buying experience left a little to be desired. We had multiple salespeople and none of them were top notch. The individual that we met with in the design studio was great. The design studio could of had more options but overall still made some good picks. Our superintendent was awesome and very helpful. He made our home buying experience better than anyone else we dealt with. If we had to go back, we are not sure we would purchase from KB again, but we do love our home. Gave them 4 stars because our superintendent made up for other areas that were lacking.

Great community and amazing home. Large back yards that we weren't able to find anywhere else for an affordable price. Julie from sales was always available for any question we had. KBHS made the loan process very easy and stress free. Ed and construction team were on top of things and got the home built on time with no delays. Don't plan on moving anytime in near future but if I did I would definitely look at KB Homes and recommend them to friends looking for new home.

The builder helped us allot

Staffs who worked with me are very professional and friendly.

Issue have still yet to be resolved even after did the last survey. You would think they would jump right it after my last survey. There is really no sense of urgency to resolve my concerns.

Great quality, KB always moves quickly with any reported repairs

The house was not ready by closing and my great room and flex room electric outlets were not working. It took them almost a month to fix my front door frame and paint it. In the master bedroom the floor is making a sound because the plywood was not tightened before carpet was installed. Everything about my first home buying experience went wrong

I am pleased with the quality of construction with our KB Home. The materials and workmanship are first class. The entire buying and construction process was pleasant. The community is well planned. When selecting a lot, asked about the floor plans of the homes on either side of yours. On one side of our house, our living room windows looks directly into our neighbor’s living room windows. This could have been avoided during the lot selection process.

A less than great rating on quality and trustworthiness. I do commend the sales associate, construction supervisors for addressing all concerns immediately upon communication to them. Not complimentary of the subcontractor's used to build the home. Several major items missed that should have been completed upon build up of the home.