KB Home Reviews in Phoenix Mesa, AZ

I understand this is a business but I feel as if things were rushed in order for everyone to get paid.

Home was overpriced! A lot of broken promises!

All I can say is, have your builder fix everything before closing, after closing the trades are slow to respond. Holding up closing is the only way to hold the builder accountable for the repairs. After closing you are a low priority, they want the other houses to be built as fast as possible.

Nothing to say about anything

Issues that were address at the beginning have not been fixed. I get told dates and still no one comes out. Would be nice to at least get an update.

Trisha and Ed were amazing to work with. After we moved in is when we noticed craftsmanship issues and just the overall quality of work is not what I would say meets standards. We started to get issues fixed then that halted and we haven't heard back from anyone. The person who did our walk through said since it's after 30 days he can no longer help us and we needed to continue the process with Brandi, who has yet to return our call. Needless to say the sales office is amazing but the rest has fallen short.

Waiting on meeting and then we'll see

lacking quality of build. no interior insulation - you hear everything from the next rooms , especially from the bathrooms and kitchen. Very sloppy!! You get what you pay for.

There is lack of communication among employees. Very poor response when it comes to fixing issues.

Good color schemes

Although the overall experience of purchasing our first home with KB homes has been pretty good dealing with sales agents and the loan officers, after move in, we have come to realize the quality of work is not great. We have had issues (mainly cosmetic) , but also issues with insulation, a dented stove upon move in, and some plumbing issues. We have been told countless times that contractors were coming out on a certain date and time to fix these issues, and after moving things around to ensure we’re home, no one has come. Hoping to get these resolved soon as it has now been over a month. Hoping that KB can hire more quality contractors in the future as they are not making the brand look good compared to other builders in the valley. ... More

We began the new build process in May of 2022. In order to purchase the home we had to sell the existing home as we were told they only wanted owner occupancy which was not true. It took over 14 months for the completion. They gave us the closing date but the home was not ready and it delayed us an additional 2 weeks. After move in, we found things that needed to be addressed; however nothing has been done and we are still waiting.

Hopefully it won't take other buyers as long to have their home finished.

A whole lot hasn’t been done and haven’t gotten a response, house wasn’t finished when I moved in and every time I ask when something will be done I don’t get a definitive answer.

A less than great rating on quality and trustworthiness. I do commend the sales associate, construction supervisors for addressing all concerns immediately upon communication to them. Not complimentary of the subcontractor's used to build the home. Several major items missed that should have been completed upon build up of the home.

I wouldn't dare buy a KB home again in the future. The quality of material and workmanship is poor. I had to monitor every week to see if things were done well. Even after that, I ended up buying a home with a terribly bent incoming air duct, and a lot of wood studs broken or not put right. The worst thing is that they cheated me with the lighting by installing some cheap red lights all over my home. I had to spend a lot of money replacing them.

The build and workmanship is awful. Since we moved to our new house, people from different companies are in and out from our home to do repairs. I guess, i should have taken a house from Lennar!

Horrible experience. Where is the info regarding the media panel? Where is my mailbox? Why are my gate fobs not working? Where are the paint cans you told me I’d have? Why are your employees not responding? You guys need to learn how to provide a full packet at settlement. Instead of spreading out information in sixteen different places. Your customers legit hate you. Get on the Liberty Facebook page and see how angry your buyers are. Never giving you my business again.

Poor quality and upgrades are way expensive.

The experience was not what we expected from new homes builders.

The loan process was a joke! The loan person, Tammy, came up with a loan she wanted for me which was not the loan I requested so now I have to live with an incorrect loan until I can refinance (at my expense) so I can lower my monthly payment so I can hopefully afford the loan I was expecting! I never received a thorough walkthrough or final walk through. The construction manager failed on that end. Lots of problems in the home which were uplinked to management, some were handled and some still have not been. William in the sales office has kindly checked in often to make sure I am receiving proper service. Candy also has stepped in to make sure I am receiving the repairs I have requested although I haven’t heard back from her after she requested 2 weeks ago for a follow up . New problems are popping up and I’m not sure about reporting them as I feel I’m not taken seriously or listened to like other home owners/buyers. ... More

I AM DISAPPOINT WITH THE QUALITY

Purchased a home for cash two months ago. Was assured several times that need repairs would be would completed. Had walk through with Thomas and his assistant. Both are very competent and respectful individuals. The problem seems to be management has understaffed the construction/repair unit. Defective master bath mirror, stains in master tub, gray paint on white kitchen kickplate, shoddy cracked patched where wire removed from wall, gash in kitchen island. Sorely disappointed in lack of follow through and broken promises.

This was not the experience I was expecting when purchasing a new home built from the ground up. Too many issues. Not enough communication. Too many issues after communication. No one seemed to be on the same page. Sales or construction supervisors. Had multiple supervisors the right hand never seem to know what the left was doing.

The beginning process was very good. They answered all my questions and kept me Posted along the way. However, I decided to go with KB’s finance department and it was the worse experience ever. Just one month before closing, they decided to not approve me after all and the agent who was handling my loan lied about the reasons why all of a sudden didn’t qualify. I then had to go with a different lender. Serious integrity issues. It was a complete nightmare dealing with KB in general. It’s been three months since I’ve moved in and the house still hasn’t been completely finished because it wasn’t even ready until after the closing date given. ... More