KB Home Reviews in Phoenix Mesa, AZ

As a first time homeowner the process has been simple and seamless. Great response to issues and questions on the Amenities in our new home.. Thank you KB Homes

Make sure you look for Ed. He gives the best attention to detail and quality customer service and listens to your needs and desires when customizing your house. Sometimes I felt he was my realtor. You don't find many great people like Ed these days in the real estate world. The quality of the build of certain things in the house overall was good. There are some things that could use improvement such as better door handles for example but overall combined together it was a very good experience with sales and the neighborhood.

With the right team, my entire experience would have been amazing. Unfortunately the combination I had wasn’t as good. The major issue was internal miscommunication from KB side. Some wished smooth transition and experience towards customer, but at some point the link breaks and messages do not translate as intended. While working with external partners everything went well. Overall, I think experience will vary based on individual and teams assigned to ones case.

The sales team, financing and construction supervisor were great. The paint finishing was below average for the price paid.

Beautiful house and nice people to work with.

In general, it is a good builder.

Happy for our first home

Hawith our new home.ppy

It took a very long time to get my house done, because of many issues with supplies, covid, etc. had I known it was going to be longer than a year I would not have purchased a home. In the meantime the long wait almost made me lose out on being able to qualify for my loan, even though the price was locked in the interest was not. Everyone was helpful.

There was never a time we could not communicate or hear what we had to say. Uncontrollable issues were updated continuously. Options were on the table as necessary to keep us updated.

Value of the home was great.

The more I looked around the inside of my home their were a lot of areas that needed touch up or the correct sheen of paint.

Everything from the sales office with kurt to the house build with chris was smooth and easy.

Response to issues by KB is good but response by the subcontractor is not very reliable.

Overall I have been pleased but there were a few things I can also take part responsibility for by not asking more questions. First item I was surprised by was the standard 2X4 stud walls. I assumed and did not realize this wasn't a state/county/city requirement to have 2X6 walls where concern for high energy use during our hot AZ summers would be paramount. I understand the concept of the airtight home to keep energy costs down but the added R factor of the 2X6 wall seems like a must have. Second, a water softener loop should be standard in an Arizona home. The highly chlorinated and harsh city water systems in AZ require softeners. As a result I incurred notable extra expense to add later and have unsightly drain tubes on my garage walls along with a spigot in the back yard that now gets softened water that could have been avoided with a loop. The cost of materials and labor to put in a copper loop and run a plastic tube in the walls can't be enough to require making this an upgraded option. Lastly I wish it would have been made clear to me that my house wall would be the neighbors fence. I incurred notable extra expense running drip system around front of the house since I would not be able to perform maintenance on them since they'd be running through the neighbors yard and at some point in the future when painting, roofing and or general repair is required on east side of home I will have to invade the neighbors yard and get their permission to do so. There is ample space to put a wall in place and for the neighbor to still have a yard bigger than the one I have and then give me access to maintain the east side of the property without disturbing them. I don't recall any diagrams or disclosures conveying this to me and only reason to not do was to save cost of putting in the wall. ... More

Subdivision felt rushed and lacked attention to details

The home itself is beautiful and the contractor staff was very helpful throughout the process.

House came out great every body involved was great , only thing that could have been better is that the walls between the house’s should Have been painted.

This is our first home, so we were initially nervous about where to look as we were looking for a new build. We were so lucky that our realtor introduced us to KB and this area (KB Liberty, Phoenix). I really like KB's lot size and their design utilization. From beginning to end, they made sure we understood each step, from salesperson to construction manager - they gave us weekly updates on the progress. They gave the house within the time frame, in fact, a little bit early, I would say. I feel like a few materials could be better, although they are basic. It has been two months since we moved to this house, and so far, the experience has been good, and the customer service followed up with us after we moved here. ... More

Overall is good. very smooth. Found some tiny defects, and repaired very quick after reach out warranty. just need pay attention that some SPEC home is 8ft but not 9 ft.

Took a few month more to complete the home, but over all it's done and I'm enjoying it.

Overall the experience was good. Took longer than we would have liked, but it's understandable given the world situation right now. Communication with the super, Ken, and sales agent, Jon, were great. Some workmanship is a little lackluster. The are obvious used of the wrong paint type visible in areas (semigloss instead of eggshell), installation of clearly broken cabinets and backsplash left as "good enough", the complete wrong bathroom courteous 6 installed, wrong sized mirrors (we still don't have any a month and a half later), and very crooked hanging of fixtures. We've been ensured the majority of our issues will be fixed, but it seems to be on a back burner for everyone but the super who seems frustrated he can't get people to fix our issues. We've had a replacement cabinet sitting in a box in one of our extra rooms for a month. ... More

Overall, my experience was fine. I do feel like during the construction part, corners we’re cut. This caused issues after move in and I am currently in the process of getting those issues fixed. I understand that these builds are typically “cookie cutter” and fast. But I wish they would have payed a little more attention to detail.

Overall a good experience with KB Homes

I signed my paperwork on 7/4/2019. From there on both my sales and construction team were attentive and responsive to all of my voiced concerns and update requests. Throughout the process we hit some bumps in the road, but for the most part they were made up and continued on with no further issues.