KB Home Reviews in Phoenix Mesa, AZ

It was a ok experience overall. The house is nice but definitely could have been better. The house seems like it was rushed to be built and a lot of corners cut. Again my fault for not catching it durning the inspection. Some of the hired trades took pride in there work and it shows while other rushed. Now getting the stuff fixed through warranty is a hassle, the communication isn’t that great and the people try to get out of fixing it when they come and tell you they don’t hear or see a problem when clearly there is a problem. I do not think I would buy another kb home though.

Value of the home was great.

Extremely satisfied and proud home owner. Love everything about our new home and enjoyed the entire home buying experience

Great home and experience

While some items weren't immediately noticeable, we have quite a few issues with floor levels, improper installation of fixtures, chunks missing from door frames, loud air conditioner that vibrates bedroom wall despite adding additional insulation, landscape died before move-in, etc. We were supposed to be contacted for a 10 day and 30 day after inspection and never were. We had issues that were basically going to be ignored if we didn't push and are still awaiting fixes.

Love our sales lady she has been really helpful thru all of our questions and concerns the only issue is workmanship and quality already had to file multiple warranty claims for front door because it’s leaking how to put a warrant payment for the grout on the backsplash because it’s completely crumbling and a warranty claim for the paint around the doors because it’s just ripping off the doors other than that the house is a really nice design and comfortable

The house was absolutely beautiful. The only issue was the front landscaping they kept replacing dead plants with 1/2 dead plants that died a few days later. Also why would the final customer service rep close a work order for plants that i refused to sign because the job was not done to my satisfaction. Also workers and supers and even the customer service rep coming to house without masks during a pandemic.

My home was move in ready but even so every KB contact were helpful and courteous at all times and they still are.

Very fast and easy process. Within a few weeks of putting down earnest money, we had our design appointment done and they had begun the building process. Within 8 months we were in our home. We have been here about 7 weeks now and we love it. Ken and Tricia are the absolute best and we are grateful for their help, constant picture updates, and more. Have already recommended KB Home to other friends in Las Vegas and Washington State. Thank you KB Home for making our first-time homebuying processing seamless, easy and exciting!!

Everything went smoothly, was in consistant contact with sales, build and finance thru the whole process.

The more I looked around the inside of my home their were a lot of areas that needed touch up or the correct sheen of paint.

Everyone on the Team, from the salesperson, financial team, and superintendent and customer service has been very prompt, helpful, and responsive.

I have a number of things that are wrong with the house and KBHome has yet to schedule anyone to fix items even though they have come by my house several times.

Ask questions as KB Home staff was always there to answer the questions I had. For a new buyer, ask staff or constriction manager, what other/prior buyers wish they had added: 9' ceiling, a light over the cink, an addition plug in the garage, larger patio etc...

KB built us an amazing home with an amazing competitive price. With everything going on right now, they pushed through and helped us out with creating our forever home.

the experience was great but the only thing I'm not happy with is that I can't fit 2 cars in the garage. I assumed that they were built big enough for 2.

they are ok

I appreciate the attentiveness of my loan officer

Satisfied with the new home.

Great experience

Great

As a third time buyer of KB homes, me and my wife would like to thank Kurt from Maricopa who made us feel comfortable and confident, ultimately being the reason for our decision to repurchase with KB. We love our new home and all it’s unique features. P.S. customers satisfied!!!

There is lack of communication among employees. Very poor response when it comes to fixing issues.

The whole process from picking the lot, options and upgrades to closing process was a breeze. For being my first time they really made me feel like I was always in charge and aware of every step

I would not recommend KB homes to anyone.