KB Home Reviews in Phoenix Mesa, AZ

great salesman and loan officer

From the start we had a great experience with sales. We were able to select the lot, elevation and design options we wanted. The design studio was incredibly meticulous and that was our favorite part of the process. The experience took a turn later in the timeline with the building team. We had the incorrect LVP installed throughout our home which delayed our closing date. A wavy drywall in our great room. Our front door paint was botched, thankfully corrected within warranty window. However, now we face another challenge with getting inspection report items addressed. We understand this is not a custom home process however, the quality and standard should still be a priority for KB home. Highly suggest to visit home at least twice a week to ensure all selections are completed correctly. ... More

Pretty good home buying process. Adhered to schedule pretty well with no major issues.

Just know what materials are being used in kitchen, cabinets, roofing underlayment. They are builders and may have a great home, or just an average home. It depends on what was picked for the build.

My Salesman Reed was great very responsive to any questions we had.

Overall, the buying experience left a little to be desired. We had multiple salespeople and none of them were top notch. The individual that we met with in the design studio was great. The design studio could of had more options but overall still made some good picks. Our superintendent was awesome and very helpful. He made our home buying experience better than anyone else we dealt with. If we had to go back, we are not sure we would purchase from KB again, but we do love our home. Gave them 4 stars because our superintendent made up for other areas that were lacking.

they are ok

My interaction with the head sales person for the community was good. He was responsive and very courteous.

I overall had a positive experience. I’m happy with my home, but there have been issues at the end when we moved in. Our Dishwasher didn’t work when we moved in, and it took several phone calls and emails to get at response from the builder. We still have a broken closet door, and a shower that constantly drips. We were sold that KB was good with details, but that hasn’t been our experience. During the construction process though they were great. Great communication, and super helpful. It’s just too bad, we had so many things not working when we moved in.

Although the KB Home was what we had asked for, the house came with various repairs that were brought up prior to the house being placed in our hands. Issues were brought up and never repaired. A home inspector corroborated issues as necessary to fix. The issues are now a part of warranty which means moving and living around people in the house that was supposed to be ready to be a home. The buying and design process was great. The construction less so. That said, few major issues except for feeling ignored and marginalized concerns.

Some issues was not resolved before we move to the house specially the cleaning of the house. The person In charge did not do his best to resolve the problem.

Jacquie in the sales office was great. She took the bull by the horns on everything from pricing to touch up after the sale to make sure we were taken care of.

We managed to buy a new home. Overall, the construction quality seems fine, and the construction superintendent was good at getting contractors to fix a handful of little things. The company was not impressive, though. The floor plan has quite a bit of wasted space, particularly in bathrooms. There is no gas service or phone-company service (CenturyLink) in the neighborhood. That means no gas appliances and no competition for internet service. Despite the company's claims of energy efficiency, the water heater is off the high end of the government scale for cost of operation. The sales person and others in the company were sometimes hard to reach. Avoid using the company's preferred title company, which seems to defer to the builder on everything. The HOA dues are very high for what the HOA provides. ... More

Overall, the buying experience was pretty good. The salesperson was great and we got lucky with a good (but busy) construction manager. Timeliness to fix issues is decent for the most part (except the big projects and contracted companies like windows/cabinets). Still waiting on a lot to get finished and do feel like nothing from the New Home Orientation Walkthrough was actually addressed for the final walkthrough (just couldn't delay closing so needed to accept it as is-terrible position to put people in). Still unhappy about my driveway which had large cracks on every pad except the one they had already replaced and doesn't match - my driveway within the first month on my new build $400k home looks like Frankenstein and is such a huge eyesore, only thing I absolutely HATE about this house. The walls are THIN, like drywall anchors just go straight through so good luck hanging anything unless you're lucky enough to find a stud. I was told they're 16", but have found most are 24"-28" unless it's an exterior wall & definitely not thrilled about that. The rounded corners buckle as soon as they're barely hit, so be VERY careful even touching them. They are an extremely thin material. Corners get hit the most so for these to be so flimsy is kind of crazy, and I can't believe what they use is even acceptable on a build. On the good side, we looked at a LOT of homes, both new and previously owned, and KB Home hands down has the best floorplans. Like there's no comparison. All the new build homes are too close together so can't judge them on that, but also they're SUPER close together. The build itself needs work, and better quality materials. All the new home spec-type builders build this way and it's unfortunate that they're allowed to use such cheap materials and still charge an arm & a leg for a home. Sales team and finance department were great, buying process itself was great, construction manager has been great (definitely a huge plus to have one that actually seems to care to very, very thankful for that). I do think KB has better quality homes than the other new home builders in this area so overall I am happy about most of it! ... More

House is nice and energy efficient, but material used is below par. All interior doors needs re-adjustment. Overall, newer house is not built like how they used to.

We wish we could give 5 stars across the board, but in good conscience, we can not. So many minor flaws because the build process was rushed to meet a deadline. We sure reported at 10 and 30 days still aren’t resolved. Sloppy craftsmanship on concrete work, with un-smooth areas, chunks missing, materials sticking up and out of concrete. Walls have so many areas paint is missing, scrapes from tools to apply texture, Covid moneyed areas larger than 10” missed. Grout slipped all over floorboards in every single room. Caulking forgotten on bathroom mirrors. Most doors would not latch shut. Sloppy stucco work on the front of the house. Chipped tiles. Cracked grout. Sloppy grout work at particularly at corners and edges where tiles weren’t cut correctly and excess grout was put in to hide money stakes; leaving thicker grout lines next to neighboring lines. We love our home and the design options we chose, but wish someone would have explained consequences of not choosing certain things, and that didn’t happen. We just wish the follow through with minor problems would’ve been taken care of, instead we are feeling ignored because everyone is busy at the new development areas. The only saving grace for our build experience is that Robert and Thomas have been very kind, honest, and understanding about any questions and/or complaints. ... More

Could have done a better job

The loan processor and agent Corey were helpful and responded to all my questions timely. The sales agent Susan was great as well. The issue is dealing with warranty. I have paint that is cracked, baseboards that are damaged, missing caps on the rain caps on the roof, scratched sink…the list goes on. I submitted these concerns in October and none have been resolved. I was given an in person appointment October 11th so I guess we’ll see how that works out.

I have some many issues with this house that have not been taken care of yet. I have asked many times to get these issues addressed and some easy ones were taken care of, however, the dangerous one were not taken care of as of today. We just want to be safe and not be a burden. We feel that our concerns don’t matter. In the future, I don’t believe I will recommend KB to my friends.

We love our home in Gold Canyon, AZ. Structurally the house is sound but the trade work inside is not up to par for what you spend on these homes. Make sure you get an independent inspector to inspect the work along the way and it would be valuable to have a realtor to advocate for you! It’s a must if you want to stay on top of the whole process. The Forman and salesman were nice but communication was severely lacking. KB Homes can do better to make sure the homes they build are top of the line for the cost.

The house was absolutely beautiful. The only issue was the front landscaping they kept replacing dead plants with 1/2 dead plants that died a few days later. Also why would the final customer service rep close a work order for plants that i refused to sign because the job was not done to my satisfaction. Also workers and supers and even the customer service rep coming to house without masks during a pandemic.

Too many issues, hectic experience. I could not honestly recommend this builder.

These homes are built extremely fast and that comes with plenty of issues. Also comes with lack of quality of the home. These homes are pretty expensive and I have not been pleased with the quality of the construction work and the responsiveness from the construction team to get certain details of the time fixed.

Responsiveness to issues is zero. They were supposed to have a 10 day walk through with me after packing into the house. They never did. I have called, gone to the sales office and reported issues in the new house and up till this moment nobody has gotten back to me. One of the issues I have is the toilet. It doesn't flush properly, nothing is occluded the passage. Probably an engineering error, I would guess. It's so frustrating that I just packed into a newly built house with just one toilet in a four bedroom house. This is really a bad experience. I wish I could talk to a superior individual in this organization. Can't recommend to someone ... More

Our down payment wire was lost by KB mortgage for 5 days, living room texturing very poor quality and roofing subcontractor performance was way below par extending our closing by a month. Other than that, they were great overall.