KB Home Reviews in Phoenix Mesa, AZ
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What Phoenix Mesa Homeowners Have to Say About KB Home.
Read all 525 verified reviews from homeowners that built a new home with KB Home in the Phoenix Mesa area. Phoenix Mesa homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Phoenix-Mesa Area
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Customer Reviews
Homebuilding with KB Home
- Lenell W.
- Verified HomeBuyer
- September 03, 2020
- Phoenix, AZ
Very fast and easy process. Within a few weeks of putting down earnest money, we had our design appointment done and they had begun the building process. Within 8 months we were in our home. We have been here about 7 weeks now and we love it. Ken and Tricia are the absolute best and we are grateful for their help, constant picture updates, and more. Have already recommended KB Home to other friends in Las Vegas and Washington State. Thank you KB Home for making our first-time homebuying processing seamless, easy and exciting!!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
New home build
- Catherine M.
- Verified HomeBuyer
- August 26, 2020
- Glendale, AZ
Everything went smoothly, was in consistant contact with sales, build and finance thru the whole process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Hazel
- Ryan K.
- Verified HomeBuyer
- August 26, 2020
- Buckeye, AZ
The more I looked around the inside of my home their were a lot of areas that needed touch up or the correct sheen of paint.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Extremely Satisfied with Responsiveness!
- Mark H.
- Verified HomeBuyer
- August 25, 2020
- Maricopa, AZ
Everyone on the Team, from the salesperson, financial team, and superintendent and customer service has been very prompt, helpful, and responsive.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I have a number of things that are wrong with the house and KBHome
- Marisa J.
- Verified HomeBuyer
- August 25, 2020
- Gold Canyon, AZ
I have a number of things that are wrong with the house and KBHome has yet to schedule anyone to fix items even though they have come by my house several times.
KB Home responded:
Hello Marisa, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – James
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Satisfied Buyer
- Timothy M.
- Verified HomeBuyer
- August 25, 2020
- Buckeye, AZ
Ask questions as KB Home staff was always there to answer the questions I had. For a new buyer, ask staff or constriction manager, what other/prior buyers wish they had added: 9' ceiling, a light over the cink, an addition plug in the garage, larger patio etc...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
A fresh start
- Jay A.
- Verified HomeBuyer
- August 25, 2020
- Phoenix, AZ
KB built us an amazing home with an amazing competitive price. With everything going on right now, they pushed through and helped us out with creating our forever home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Everything went well
- Connie R.
- Verified HomeBuyer
- August 06, 2020
- Gold Canyon, AZ
the experience was great but the only thing I'm not happy with is that I can't fit 2 cars in the garage. I assumed that they were built big enough for 2.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
ok
- Ramon O.
- Verified HomeBuyer
- August 05, 2020
- Florence, AZ
they are ok
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Beautiful house
- Anthony B.
- Verified HomeBuyer
- July 27, 2020
- Surprise, AZ
I appreciate the attentiveness of my loan officer
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
N/A
- Raymond G.
- Verified HomeBuyer
- July 20, 2020
- Maricopa, AZ
Satisfied with the new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience
- Joseph D.
- Verified HomeBuyer
- July 17, 2020
- Buckeye, AZ
Great experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great
- Jose C.
- Verified HomeBuyer
- July 16, 2020
- Surprise, AZ
Great
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Future Place of lasting Memories
- Salvador V.
- Verified HomeBuyer
- July 15, 2020
- Maricopa, AZ
As a third time buyer of KB homes, me and my wife would like to thank Kurt from Maricopa who made us feel comfortable and confident, ultimately being the reason for our decision to repurchase with KB. We love our new home and all it’s unique features. P.S. customers satisfied!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - There is lack of communication among employees.
- Jon D.
- Verified HomeBuyer
- July 15, 2020
- Maricopa, AZ
There is lack of communication among employees. Very poor response when it comes to fixing issues.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
First timer
- Joel A.
- Verified HomeBuyer
- July 14, 2020
- Phoenix, AZ
The whole process from picking the lot, options and upgrades to closing process was a breeze. For being my first time they really made me feel like I was always in charge and aware of every step
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I would not recommend KB homes to anyone.
- Anonymous
- Verified HomeBuyer
- July 14, 2020
- Buckeye, AZ
I would not recommend KB homes to anyone.
KB Home responded:
Hi, I'm very sorry for any frustration. I can ask one of our division managers to contact you to discuss your experience. If you would be willing to email your name and contact information to CustomerRelations@kbhome.com, I’ll make sure someone reaches out to you as soon as possible to look into any concerns. -Brian
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Great deal
- Jose S.
- Verified HomeBuyer
- July 09, 2020
- Buckeye, AZ
Quality of materials not that great whomever KB used form lumber wasn't as i was expecting but overall final product turned out great
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great experience
- William M.
- Verified HomeBuyer
- July 08, 2020
- Buckeye, AZ
Great experience working with the people at KB homes no issues and everything came out smoothly.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Beautiful home
- Lori K.
- Verified HomeBuyer
- July 08, 2020
- Florence, AZ
It's a beautiful home and energy-efficient. My first full electric bill in June was $134 wow!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I’m very happy with the service of kb
- Cali R.
- Verified HomeBuyer
- July 07, 2020
- Buckeye, AZ
I’m very happy with the service of kb
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Home at a Great Price!
- Jaime V.
- Verified HomeBuyer
- July 07, 2020
- Buckeye, AZ
KB Home made my first home purchase a very smooth and enjoyable experience. The quality of the home is great. The Superintendent, John, has been very helpful from the beginning and has always available for any issues or questions I have thrown his way. Overall, I highly recommend buying a new home with KB!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Responsiveness
- Jane M.
- Verified HomeBuyer
- July 07, 2020
- Maricopa, AZ
I called about some items that needed to be fixed, and I got a response the same day. We set a time, and the work was done.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Friendly and professional customer service
- Anonymous
- Verified HomeBuyer
- June 30, 2020
- Buckeye, AZ
I’m happy with my new 1st home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Dawn is the best!
- Blake J.
- Verified HomeBuyer
- June 30, 2020
- Gilbert, AZ
Dawn is Amazing to work with! From the moment we walked into to the model homes, Dawn has been friendly, knowledgeable, helpful and supportive. It has been a true pleasure to work with her and we have recommended her to family and friends.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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