KB Home Reviews in Phoenix Mesa, AZ

Had to do 3 walk throughs. When something needed to be fixed, it created other new issues. The person doing the walk through tried to get me to just nod, say yes, and sign off on the house. He got very annoyed when I refused. When other issues arose I dealt with Mark. He was fantastic in getting my concerns taken care of in a timely manner.

Bike rider paradise. Responsive to requests for missing parts. Floor plan great.

Made me pay my upgrades before house closing at design studio after I was already locked into a contract with an earnest deposit. I think kb could’ve done a better job at making that clear ahead of signing contract. Typically including on my prior kb purchase if your purchase amount is higher than your prequal you come in with the difference at closing not before closing on your home. Also, Has a lot of issues with minor things that were not addressed promptly and still waiting on certain things to be addressed in the home.

I have not receive any update on 30 day visit. I have a broken window that has not been fixed. The tree upfront does not have poles to hold it up, when everyone else has it. I have asked for information about HOA and nothing has come back.

Quality of appliances is great! Few things I’d improve for the price paid, paint quality on walls, insulation in walls so that the house is not paper thin.

Make sure you have a realtor when you buy your KB Home. They respect realtors and ignore homeowners. You'll need someone to ensure that KB does the job and someone who can get you discounts on mistakes they make. Also, spend the money on an inspector no matter what the sales people say.

I am not happy with any of the process... noises from plumbing above my office, water settling in the yard, tiny little plants in the front yards, as well as its been 2 months and our sidewalk still has huge cracks with no indication when it will be fixed..the drywall, when the light hits it has wave shadows.....as well as my garage door was so noisy If I hadn't caught some of this it would have just been left with very little quality assurance.

Home was overpriced! A lot of broken promises!

lacking quality of build. no interior insulation - you hear everything from the next rooms , especially from the bathrooms and kitchen. Very sloppy!! You get what you pay for.

Good color schemes

I'm sorry but with the experience i went through, I would not recommend.

Still waiting for 10 day issues and thirty day issues to be taken care of

Issues that were address at the beginning have not been fixed. I get told dates and still no one comes out. Would be nice to at least get an update.

Waiting on meeting and then we'll see

There is lack of communication among employees. Very poor response when it comes to fixing issues.

Plumbing contractor states loose sink does not need to be fixed. Painter was good but contractor that does medicine cabinet replaced damaged medicine cabinet with another damaged medicine cabinet. Contractors have no regard for dirt as they track in mud with their boots and do not offer to clean up their mess.

KB homes is affordable for most families. Our best experience was with the real estate agent assigned to the new homesite. They definitely need to improve with the quality of workmanship that goes into the home.

no follow through, appointments missed

We have been in our home almost 2 months and talked to the warranty twice and have emailed them and no one seems to care. I am very disappointed.

I understand this is a business but I feel as if things were rushed in order for everyone to get paid.

Nothing to say about anything

The have been several issues with the home that needed to be addressed. After multiple phone calls and an appointed date to get issues resolved, the are still repairs that need to be made and not looked into. We were assured all of our concerns would be addressed and corrected in one visit. That was not truthful.

All I can say is, have your builder fix everything before closing, after closing the trades are slow to respond. Holding up closing is the only way to hold the builder accountable for the repairs. After closing you are a low priority, they want the other houses to be built as fast as possible.

Trisha and Ed were amazing to work with. After we moved in is when we noticed craftsmanship issues and just the overall quality of work is not what I would say meets standards. We started to get issues fixed then that halted and we haven't heard back from anyone. The person who did our walk through said since it's after 30 days he can no longer help us and we needed to continue the process with Brandi, who has yet to return our call. Needless to say the sales office is amazing but the rest has fallen short.

Although the overall experience of purchasing our first home with KB homes has been pretty good dealing with sales agents and the loan officers, after move in, we have come to realize the quality of work is not great. We have had issues (mainly cosmetic) , but also issues with insulation, a dented stove upon move in, and some plumbing issues. We have been told countless times that contractors were coming out on a certain date and time to fix these issues, and after moving things around to ensure we’re home, no one has come. Hoping to get these resolved soon as it has now been over a month. Hoping that KB can hire more quality contractors in the future as they are not making the brand look good compared to other builders in the valley. ... More