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KB Home Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About KB Home.

Read all 523 verified reviews from homeowners that built a new home with KB Home in the Phoenix Mesa area. Phoenix Mesa homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.4 out of 5 stars in Phoenix-Mesa Area

523 Reviews in Phoenix-Mesa Area

Ratings by Category

Overall 4.4

Quality 4.1

Trustworthiness 4.3

Responsiveness 4.2

KB Home in Phoenix-Mesa Area

View Homes

Customer Reviews

KB Home - It was the easiest and stress free build

  • Stephanie V.
  • Verified HomeBuyer
  • April 07, 2020
  • Mesa, AZ

It was the easiest and stress free build

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Extremely Reliable

  • Kendrick W.
  • Verified HomeBuyer
  • March 31, 2020
  • Goodyear, AZ

They are here to help whenever you need them. Comfortable business.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Making sure your house is in tip-top shape and ready to become

  • Juan R.
  • Verified HomeBuyer
  • March 24, 2020
  • Mesa, AZ

Making sure your house is in tip-top shape and ready to become a home is KB Home's goal. My wife and I definitely felt that assurance every step of the way and enjoy the responsiveness the whole team provides.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Contractors KB home uses are horible

  • Anonymous
  • Verified HomeBuyer
  • March 16, 2020
  • Surprise, AZ

Plumbing contractor states loose sink does not need to be fixed. Painter was good but contractor that does medicine cabinet replaced damaged medicine cabinet with another damaged medicine cabinet. Contractors have no regard for dirt as they track in mud with their boots and do not offer to clean up their mess.

KB Home responded:
Hello, we're sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance. -Brian

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 2

KB Home

  • Paige L.
  • Verified HomeBuyer
  • March 11, 2020
  • Mesa, AZ

The whole experience has been great!!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good, but could be better

  • Angel K.
  • Verified HomeBuyer
  • March 10, 2020
  • Buckeye, AZ

My only complaints have to do with the quality of the build. I've had trouble and continue to have trouble with the white tile flooring that I had installed. There were red stains all over the house (and there still is some), but I just gave up after the 5th time they sent someone out to clean it. Also, our dishwasher and washer have already flooded the house causing damage to the floorboards. There's patches in the paint on the exterior and paint in some of the outlets inside. Other than that, it's just been minor fixes, but easily prevented issues.

KB Home responded:
Hi Angel, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. Best wishes. --Brian

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 4

Love my home

  • Ashley R.
  • Verified HomeBuyer
  • March 03, 2020
  • Buckeye, AZ

Best home buying experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Homes is the Best

  • Joel L.
  • Verified HomeBuyer
  • March 03, 2020
  • Maricopa, AZ

From the Sales rep to the KBHS lender to the Construction Supt. to the Quality build of my home, I couldn't be more satisfied. KB Homes stands behind their product and my whole home buying experience has been a blast to say the least.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Beautiful home

  • Rosa E.
  • Verified HomeBuyer
  • March 03, 2020
  • Buckeye, AZ

Quality of appliances is great! Few things I’d improve for the price paid, paint quality on walls, insulation in walls so that the house is not paper thin.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

KB Home - Kb homes staff was great

  • Alejandro Z.
  • Verified HomeBuyer
  • March 03, 2020
  • Phoenix, AZ

Kb homes staff was great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My experience with KB home

  • Satoshi K.
  • Verified HomeBuyer
  • February 18, 2020
  • Buckeye, AZ

Excellent customer services over all, Especially finance and warranty department. Quick response for any questions. Good follow up even after the closing. They just need to improve the quality of the contractors and cleaners.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

KB Home - The home buying experience with HB Homes was an outstanding seamless

  • Chester S.
  • Verified HomeBuyer
  • February 18, 2020
  • Buckeye, AZ

The home buying experience with HB Homes was an outstanding seamless process from start to finish..

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Exceeded expectations consistently

  • Daniel B.
  • Verified HomeBuyer
  • February 13, 2020
  • Phoenix, AZ

Respectful, honest, trustworthy

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - My wife and I had an amazing experience with K.

  • Andrew A.
  • Verified HomeBuyer
  • February 11, 2020
  • Maricopa, AZ

My wife and I had an amazing experience with K.B Homes from start to finish.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great job done

  • Edward B.
  • Verified HomeBuyer
  • February 11, 2020
  • Maricopa, AZ

Very good people. To help you get your house that you want..very happy with them

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Solid home builder

  • Joshua P.
  • Verified HomeBuyer
  • February 06, 2020
  • Mesa, AZ

Everyone KB person I've spoken with has been very knowledgeable and helpful. Thank you KB!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome experience!!

  • Anh D.
  • Verified HomeBuyer
  • February 04, 2020
  • Gilbert, AZ

I’ve passed by Cobblestone community many times before I decided to buy the house. I had thought the price would be crazy because of the location and the quality of the house. However, we came into a surprise when we finally checked out the house. Price is reasonable with good quality and nice looking house. Definitely recommend KB Homes to others!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Excellent Experience

  • Anonymous
  • Verified HomeBuyer
  • February 04, 2020
  • Glendale, AZ

Susan and her team were extremely helpful during and after our home buying process. My husband and I are both veterans and were greeted with open arms. Justin and his team made it possible for us to close on our beautiful within 30 days. We are so happy that we chose KB especially since this is our first home. Thank you for such a smooth experience and transition to homeownership.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome experience!

  • Aven V.
  • Verified HomeBuyer
  • January 21, 2020
  • Maricopa, AZ

I must say as a first time home buyer if I ever had to do it again it would definitely be with the kB home team very supportive through the process and after

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Thank you KB!

  • Anonymous
  • Verified HomeBuyer
  • January 21, 2020
  • Maricopa, AZ

Thank you KB!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Love our new home!

  • Tiffany G.
  • Verified HomeBuyer
  • January 15, 2020
  • Surprise, AZ

Our new home had some issues that needed to be fixed and still a few things we noticed after our 10 day inspection period but what we did notice during the 10 days was promply fixed. The house overall is just as beautiful as ee imagined and we are very happy with it!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home Advise

  • Anonymous
  • Verified HomeBuyer
  • January 15, 2020
  • Mesa, AZ

Make sure you have a realtor when you buy your KB Home. They respect realtors and ignore homeowners. You'll need someone to ensure that KB does the job and someone who can get you discounts on mistakes they make. Also, spend the money on an inspector no matter what the sales people say.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Great location

  • Anonymous
  • Verified HomeBuyer
  • January 15, 2020
  • Cave Creek, AZ

Bike rider paradise. Responsive to requests for missing parts. Floor plan great.

KB Home responded:
Hi, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. –Brian

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 4

We would purchase from KB Homes again

  • Tommy F.
  • Verified HomeBuyer
  • January 15, 2020
  • Maricopa, AZ

Response to issues by KB is good but response by the subcontractor is not very reliable.

KB Home responded:
Hi Tommy, we are sorry for any frustration. If we can help with anything, let us know at CustomerRelations@kbhome.com. –Nick

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Totally happy with the design, quality and workmanship of my

  • Thomas M.
  • Verified HomeBuyer
  • January 15, 2020
  • Gold Canyon, AZ

Totally happy with the design, quality and workmanship of my new KB home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5