KB Home Reviews in Phoenix Mesa, AZ

Having asthma and allergies to pollen I had in my Sales Contract not to plant any trees or shrubs that produce pollen. Construction supervisor has continually promised o supply me with the plants he had landscaper plant in my front yard months ago. I have continually requested this info to no avail. He keeps saying he’ll request it and forward to me. I need the info to verify they don’t produce pollen, and also to care and maintain the plants. He never follows up on my numerous requests and I’m really frustrated with his non-responsiveness.

One thing I learned is that when you purchase upgrades, what you think you are getting , is not what you expected. I am pretty good at questioning, but in this case I didn’t know what to ask, or that I had to ask. I feel like the design center should be fully upfront and offering to explain what exactly you are spending your hard earned money on. They are all friendly enough and pleasant, but in hindsight I wish they would have been more willing to offer info- some things I am disappointed in after paying so much extra.

Good for equity building.

Had to do 3 walk throughs. When something needed to be fixed, it created other new issues. The person doing the walk through tried to get me to just nod, say yes, and sign off on the house. He got very annoyed when I refused. When other issues arose I dealt with Mark. He was fantastic in getting my concerns taken care of in a timely manner.

Bike rider paradise. Responsive to requests for missing parts. Floor plan great.

Buying a new-build home was more frustrating than expected due to poor workmanship, in-perfection painting, and rushed finishes. While the warranty service has been great and responsive, it’s frustrating that so many repairs were needed in the first place. The unfinished landscaping and ongoing construction noise have also been disappointing. If you’re considering a new build, research the builder thoroughly and be prepared for potential quality issues.

Made me pay my upgrades before house closing at design studio after I was already locked into a contract with an earnest deposit. I think kb could’ve done a better job at making that clear ahead of signing contract. Typically including on my prior kb purchase if your purchase amount is higher than your prequal you come in with the difference at closing not before closing on your home. Also, Has a lot of issues with minor things that were not addressed promptly and still waiting on certain things to be addressed in the home.

I have not receive any update on 30 day visit. I have a broken window that has not been fixed. The tree upfront does not have poles to hold it up, when everyone else has it. I have asked for information about HOA and nothing has come back.

Quality of appliances is great! Few things I’d improve for the price paid, paint quality on walls, insulation in walls so that the house is not paper thin.

Make sure you have a realtor when you buy your KB Home. They respect realtors and ignore homeowners. You'll need someone to ensure that KB does the job and someone who can get you discounts on mistakes they make. Also, spend the money on an inspector no matter what the sales people say.

I am not happy with any of the process... noises from plumbing above my office, water settling in the yard, tiny little plants in the front yards, as well as its been 2 months and our sidewalk still has huge cracks with no indication when it will be fixed..the drywall, when the light hits it has wave shadows.....as well as my garage door was so noisy If I hadn't caught some of this it would have just been left with very little quality assurance.

Home was overpriced! A lot of broken promises!

lacking quality of build. no interior insulation - you hear everything from the next rooms , especially from the bathrooms and kitchen. Very sloppy!! You get what you pay for.

Good color schemes

I'm sorry but with the experience i went through, I would not recommend.

Still waiting for 10 day issues and thirty day issues to be taken care of

I am not really pleased with the response of the warranty issues that we’ve had with the house

Issues that were address at the beginning have not been fixed. I get told dates and still no one comes out. Would be nice to at least get an update.

Waiting on meeting and then we'll see

There is lack of communication among employees. Very poor response when it comes to fixing issues.

Plumbing contractor states loose sink does not need to be fixed. Painter was good but contractor that does medicine cabinet replaced damaged medicine cabinet with another damaged medicine cabinet. Contractors have no regard for dirt as they track in mud with their boots and do not offer to clean up their mess.

KB homes is affordable for most families. Our best experience was with the real estate agent assigned to the new homesite. They definitely need to improve with the quality of workmanship that goes into the home.

no follow through, appointments missed

We have been in our home almost 2 months and talked to the warranty twice and have emailed them and no one seems to care. I am very disappointed.

I understand this is a business but I feel as if things were rushed in order for everyone to get paid.