KB Home Reviews in Phoenix Mesa, AZ

Walls are not straight water got under my home my bathroom is jacked up cracks in my ceiling something about the drywall you can here people using the bathroom you just have no privacy in the home the room on north side is just nuts when someone uses the microwave or bathroom I have real questions with the quality of the material I can get a nail and push it into the drywall no hammer needed my windows have damage and nobody seems to give a

We did our first walk through and we found some things ( scratch tub, wire sticking out of stucco, roof tile missing nails, dead plants and some texture and painting issues). Also the superintendent showed up 30 min late. He said that he would add trim in the garage for being late. A week later was our closing date and it rain 2 days during that week. We had another walk through and the only thin was fixed was the paint and texture issues. He said the they can fix the issues while we are living their. I did not want to slow anything down so I said okay. It took them 2 weeks after I said something again to fix the issues the only thing they did was fixed the tub. Now almost 2 months later the super called me and ask how everything is doing. I told he that our plants still need to be replaced, fix the roof, stucco, 2 doors need fixed ( 1 does not latch and the other does not closed), we saw a hole in the bottom of the cabinet in the bathroom, and I put a new faucet in the kitchen and it looks like it had some water damage on the bottom shelf of the cabinet. He told me he would schedule me for the nexted friday and nobody called me and nobody showed. ... More

The process was exhausting. Although everyone had excellent personalities and reached out, there was a comedy (and by comedy I mean incredibly Frustrating & unprofessional) of errors that gave us anxiety, stress & ended up costing us money due to delay. Although the home is beautiful now that it's complete, I would find it difficult to provide a recommendation in the future.

KB is quick to force you into the new home before it's ready, then takes forever to resolve issues under warranty. We wait weeks for resolution, as things get pushed back or no one shows up for scheduled repair visits. Extremely dissatisfied with KB currently.

Poor quality and upgrades are way expensive.

The loan process was a joke! The loan person, Tammy, came up with a loan she wanted for me which was not the loan I requested so now I have to live with an incorrect loan until I can refinance (at my expense) so I can lower my monthly payment so I can hopefully afford the loan I was expecting! I never received a thorough walkthrough or final walk through. The construction manager failed on that end. Lots of problems in the home which were uplinked to management, some were handled and some still have not been. William in the sales office has kindly checked in often to make sure I am receiving proper service. Candy also has stepped in to make sure I am receiving the repairs I have requested although I haven’t heard back from her after she requested 2 weeks ago for a follow up . New problems are popping up and I’m not sure about reporting them as I feel I’m not taken seriously or listened to like other home owners/buyers. ... More

I AM DISAPPOINT WITH THE QUALITY

Purchased a home for cash two months ago. Was assured several times that need repairs would be would completed. Had walk through with Thomas and his assistant. Both are very competent and respectful individuals. The problem seems to be management has understaffed the construction/repair unit. Defective master bath mirror, stains in master tub, gray paint on white kitchen kickplate, shoddy cracked patched where wire removed from wall, gash in kitchen island. Sorely disappointed in lack of follow through and broken promises.

Horrible experience. Where is the info regarding the media panel? Where is my mailbox? Why are my gate fobs not working? Where are the paint cans you told me I’d have? Why are your employees not responding? You guys need to learn how to provide a full packet at settlement. Instead of spreading out information in sixteen different places. Your customers legit hate you. Get on the Liberty Facebook page and see how angry your buyers are. Never giving you my business again.

This was not the experience I was expecting when purchasing a new home built from the ground up. Too many issues. Not enough communication. Too many issues after communication. No one seemed to be on the same page. Sales or construction supervisors. Had multiple supervisors the right hand never seem to know what the left was doing.

The house was not ready by closing and my great room and flex room electric outlets were not working. It took them almost a month to fix my front door frame and paint it. In the master bedroom the floor is making a sound because the plywood was not tightened before carpet was installed. Everything about my first home buying experience went wrong

Would love to say my new home was everything I hoped it would be but unfortunately that is not the case. Things that were taped during our final walkthrough were never repaired, tons of cracks in the grout along walls and doors which has led to chunks of grout coming out during sweeping and mopping, closet doors were damaged upon move in in every room, "privacy" upgraded insulation offers less "sound dampening" than the regular insulation in our last house, no peephole in front door, sliding screen door lock does not work, door knobs were installed incorrectly, door to garage does not latch, I could go on and on. I'm extremely disappointed. ... More

I hoped that for the price we paid for our home that we would be treated like valued customers, unfortunately, that has not been the experience at any point during the sale, build, or post-build process. We have been on our own, have received very little communication and our issues have been passed off from one person to another. Very disappointed in KB Homes. Our pre-close walk-through was a joke and we were told everything would be taken care of through warranty. Post-close we failed to receive our 10-day inspection, finally received a call for our 30 day inspection and it took over a month to get crews in for touch-ups and corrections, still not fixed. Cheap products used, No communication. No support through post-move in work. No one to call and no one seems to care. ... More

I have owned the home now for over a month and still have not moved in due to horrible workmanship. I will be making my second mortgage payment on a house that has carpet peeling up. Paint that is two different sheens on the same wall, damaged tile, broken baseboards. The superintendent disregards all customer concerns and just shrugs his shoulders and says”It’s just the subs…” I would never buy another KB home and can’t begin to explain the frustration and disappointment.

No mitered corners on baseboards. Wallboard doesn’t meet baseboard in the garage. 1” gap all around. Third island counter replaced.

The house I purchased was not new but broken, ruined, damaged.... I overpaid for this home based on the quality and workmanship. I have been requesting repairs for months. These repairs should have been made prior to me purchasing this home. I will never buy a KB home again. I asked for you to take your home back but you refuse to do that. I do not want a KB Home. My opinion is just getting worse not better with each person or issue.

KB charged me an $800 capricious fee for delay of escrow. The delay was because KB ignored and then flatly refused to provide information to my outside lender. Beware! If you intend to use an outside lender you will probably run into problems.

KB took shortcuts while building the home, including placement of electrical outlets and number of switches operating the lights. KB repeatedly stated they would fix a mistake, but did not. KB charged lot premiums with no reasonable explanations. KB did not explain all features of the home and property, resulting in purchasing options that were not necessary. Home features are on the low end.

This particular home was not built painted or constructed in the quality and which KB promotes.

Please, save yourself the massive headache and avoid KB Home and KB Mortage at all costs. My first time buying a home and I regret it! From the start there has been nothing but problems, from lost earnest check to failed promises this entire experience was a joke. When dealing with anyone that is “ a supervisor” the buck gets passed off and you end up working with the same person you complained about and didn’t want to work with due to total incompetence (mortage side especially) On top of that the house has so many issues that it’s nearly laughable. First time opening my front door the trim fell off, which isn’t even one of the major issues. No one gets held accountable when nothing gets fixed or done either, so have fun spending a ton of your time and energy to get nowhere! If you get Lisa for your mortage, demand someone different as she can’t communicate for the life of her, even confusing my broker who’s done this for over 10 years. Due to her and her manager Erick’s lack of work ethic, integrity and honesty I had my close date moved back multiple times to the point I got my keys at 5pm on the last day of the month giving me 0 time to leave my rental property costing me hundreds of dollars ... More

Very bad business model. Quality control poor. Would not recommend!

Please don’t trust them They do not have integrity They say you can get another lender but if you do they will threaten you that you will not close on time to force your hand to come back to them. Very stressful closing process

I have a number of things that are wrong with the house and KBHome has yet to schedule anyone to fix items even though they have come by my house several times.

Check your build daily the contractors hired are unskilled labor

Poor experience through entire process.