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KB Home Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About KB Home.

Read all 454 verified reviews from homeowners that built a new home with KB Home in the Phoenix Mesa area. Phoenix Mesa homeowners have rated KB Home an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.3 out of 5 stars in Phoenix-Mesa Area

454 Reviews in Phoenix-Mesa Area

Ratings by Category

Overall 4.3

Quality 4

Trustworthiness 4.3

Value 4.3

Responsiveness 4.2

KB Home in Phoenix-Mesa Area

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Customer Reviews

KB Home - As soon as you buy your home nobody replies to any of your questions

  • Anonymous
  • Verified HomeBuyer
  • February 05, 2021
  • Buckeye, AZ

As soon as you buy your home nobody replies to any of your questions or concerns.

KB Home responded:
Hi, I’m sorry for any frustration. We would love to have somebody contact you regarding any questions or concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Would not recommend nor would ever buy again. Looking to sell already.

  • Norman B.
  • Verified HomeBuyer
  • November 05, 2019
  • Gold Canyon, AZ

My New House was made a mess of by negligent contractors who sprayed my garage side of the house with cement on my dark brown paint. They covered my side garage door with cement which has all been reported at 30 days. Nothing has been done. So now KB is negligent for not getting it fixed. Tarps were not used and it is a mess.

KB Home responded:
Hi Norman, we're sorry for any frustration with your garage. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Would never recommend kB and wish we never bought.

  • Herbert F.
  • Verified HomeBuyer
  • June 29, 2019
  • Gold Canyon, AZ

Bad workmanship, bad quality, warranty very slow and bad all situations poor. Sold kB loan after paid off and mr cooper threatening almost every day. Very bad experience with kB. Wish never bought one. Floor Ames’s since poor workmanship, slow to take care of that. Irrigation system does not work properly, not even giving us a new one. Spent over $6000 on backyard but they don’t care. All about bottom line with kB.

KB Home responded:
Hi Herbert, We're sorry for any frustration with your home. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. – Brian

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Go anywhere else for a new home!

  • Anonymous
  • Verified HomeBuyer
  • December 20, 2018
  • San Tan Valley, AZ

I still have stuff that needs to be fixed from our ten-day walk-through and before we even moved into our home, We have been in our home for over a month. Our closing date continued to get pushed back because of KB’scontinued negligence . When we moved in they forgot an inspection so we had no insulation in our home till they figured out they messed up. Their communication skills are absolutely right, we had no idea who we were supposed to contact when one of their employees moved onto a different company. Nobody attempted to call or contact or let us know anything that was going on during ...

KB Home responded:
Hi, Raul, we're sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Lynn

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1