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KB Home Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About KB Home.

Read all 523 verified reviews from homeowners that built a new home with KB Home in the Phoenix Mesa area. Phoenix Mesa homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.4 out of 5 stars in Phoenix-Mesa Area

523 Reviews in Phoenix-Mesa Area

Ratings by Category

Overall 4.4

Quality 4.1

Trustworthiness 4.3

Responsiveness 4.2

KB Home in Phoenix-Mesa Area

View Homes

Customer Reviews

Plus Plus for Heidi and Christian

  • William M.
  • Verified HomeBuyer
  • October 07, 2025
  • Buckeye, AZ

They are the Best! Heidi is our Sales Representative! Christian is our Construction Superintendent! They are the Best of the Best!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Out of state buyer

  • Byron L.
  • Verified HomeBuyer
  • October 02, 2025
  • Casa Grande, AZ

We purchased our new house from a long distance. The KB crew kept us updated on the build progress weekly along with pictures. Everything went smoothly and we were able to move in earlier than expected

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love My House

  • Anonymous
  • Verified HomeBuyer
  • September 10, 2025
  • Laveen, AZ

Absolutely love my new house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great purchasing experience.

  • Lisa B.
  • Verified HomeBuyer
  • August 27, 2025
  • Casa Grande, AZ

Dawn was the pinnacle of professionalism and checked in proactively each week. The home is beautiful, small issues were fixed before the final walkthrough and I am pleased so far with the performance of this home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Andres A.
  • Verified HomeBuyer
  • August 01, 2025
  • Goodyear, AZ

Our experience with KB was great we appreciate all the hard work that was put in. The KB team did an excellent job every step of the way from the start of our home to finish. I was very satisfied with the service I received, our home is amazing!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Kheng

  • Sokkheng I.
  • Verified HomeBuyer
  • July 29, 2025
  • Phoenix, AZ

Best experience for me and my family. From beginning to finish the entire team incredible! We are incredibly grateful we chose KB homes!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Cordillera

  • Ricardo P.
  • Verified HomeBuyer
  • July 24, 2025
  • Gilbert, AZ

The experience has been fabulous. Highly recommend KB Home Cordillera team

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Owner

  • Amandeep S.
  • Verified HomeBuyer
  • July 06, 2025
  • Casa Grande, AZ

Kb homes are the best value for the money

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience. Beautiful home.

  • Cassie H.
  • Verified HomeBuyer
  • June 12, 2025
  • Tolleson, AZ

James and Robert were great to work with. Very patient with all of our questions and requests. We love our new home. Everyone we worked with through KB Homes was great. Would buy again from them

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lori

  • Endyia H.
  • Verified HomeBuyer
  • June 11, 2025
  • Buckeye, AZ

1st time homebuyer and experience was easy and quick thanks to Lori and the KB team!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

CHANDRA

  • Chandra K.
  • Verified HomeBuyer
  • June 11, 2025
  • Surprise, AZ

I wouldn't dare buy a KB home again in the future. The quality of material and workmanship is poor. I had to monitor every week to see if things were done well. Even after that, I ended up buying a home with a terribly bent incoming air duct, and a lot of wood studs broken or not put right. The worst thing is that they cheated me with the lighting by installing some cheap red lights all over my home. I had to spend a lot of money replacing them.

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 3

Love our Custom Homes, it was the best 8 month wait.

  • Anonymous
  • Verified HomeBuyer
  • June 04, 2025
  • Surprise, AZ

The customization was great, the other buiulders were not offering that option. We got to add or subtract everything we wanted. No package upsells. The options were great, there could have been a few more, and the cost of some of the upgrades were priced a little too high for us. We did them after close for cheaper. But the attention to detail we had with our Superintendent and the Sales staff the KB realtor was one of a kind and really made this experience amazing for us. The home is beautiful we are in love with it! we kept remembering that every builder uses the same crews to build their ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Randy!

  • Edward F.
  • Verified HomeBuyer
  • June 04, 2025
  • Buckeye, AZ

Carol and Randy we’re amazing highly recommend them to anyone!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Neal

  • Neal M.
  • Verified HomeBuyer
  • June 03, 2025
  • Maricopa, AZ

I am not really pleased with the response of the warranty issues that we’ve had with the house

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

Blame homeowner for building caused defects

  • Ronald R.
  • Verified HomeBuyer
  • May 21, 2025
  • Casa Grande, AZ

Other than not standing behind fixing defects, the homeowner has found one another license. Tradesman came in to perform upgrades to the home and found a defect. KB said the tradesman caused the problem. They never make mistakes

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

KB Homes Desert Oasis

  • Denise T.
  • Verified HomeBuyer
  • May 15, 2025
  • Surprise, AZ

This could not have been a better experience for me and my family. From start to finish the entire team i.e. sales, contractors, design studio, just incredible! Michelle and Mark kept us updated weekly on the progress of our home and are amazing! My finance team, Lisa and Tracy walked me through everything with patience and helped me understand everything in regard to my loan and the entire process! We are incredibly grateful we chose KB homes!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lucky to work with a good team of people!

  • Ryan R.
  • Verified HomeBuyer
  • May 14, 2025
  • Surprise, AZ

I feel fortunate that we went through the homebuying process with a great team of people! Kirin, Anthony, Lisa, Tracy, and Ryan all worked to ensure we had a stellar experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Josh

  • Joshua J.
  • Verified HomeBuyer
  • April 30, 2025
  • Surprise, AZ

It was a pleasure to work with KB. Things moved fast and they were pleasant and good with communication.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Gustavo

  • Gustavo F.
  • Verified HomeBuyer
  • April 22, 2025
  • Laveen, AZ

My home buying experience was quick and easy and the KB team was amazing, they laid out all the steps we needed to take to make the process go smoothly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Home buying KB

  • Kierlan H.
  • Verified HomeBuyer
  • April 22, 2025
  • Surprise, AZ

Everything about KB home process was great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

One of the Best Builders out there

  • Javier R.
  • Verified HomeBuyer
  • April 22, 2025
  • Goodyear, AZ

KB Builders were amazing thru the building of our brand new house. Step by step and pictures every week of the progress. It gave us the excitement and trust that they were doing a good job. We are very happy with the house and hope to be for the next 30 years to come!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Love our new home

  • Dalia M.
  • Verified HomeBuyer
  • April 15, 2025
  • Casa Grande, AZ

We love our new home, quality of materials need to improve however, the house is beautiful!!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Hassle free and everyone was wonderful

  • Pamela P.
  • Verified HomeBuyer
  • April 10, 2025
  • Surprise, AZ

From sales to the loan officer, they were all great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Kbhome dont care about clients

  • Anonymous
  • Verified HomeBuyer
  • April 09, 2025
  • Gilbert, AZ

Kbhomes dont care about clients issues or try to resolves them. All they want is to close the home.

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Not a good first homebuyer experience

  • Robert R.
  • Verified HomeBuyer
  • March 12, 2025
  • Phoenix, AZ

Buying a new-build home was more frustrating than expected due to poor workmanship, in-perfection painting, and rushed finishes. While the warranty service has been great and responsive, it’s frustrating that so many repairs were needed in the first place. The unfinished landscaping and ongoing construction noise have also been disappointing. If you’re considering a new build, research the builder thoroughly and be prepared for potential quality issues.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3