KB Home Reviews in Phoenix Mesa, AZ

I was happy with the entire experience.

There were issues not accurate represented before or during the final walkthrough. Primarily, there is a significant termite infestation throughout the entire neighborhood. Another issue is the water meter was completely broken and is still not fixed. KBHome never even informed me of this issue, I learned this when the water utility company told me they can't setup an account until it's fixed. With that said, I am still happy with the home. You generally get what you pay for. Important too is that KBHome is significantly better than other production home builders in the area.

I understand this is a business but I feel as if things were rushed in order for everyone to get paid.

First time homeowner, great experience. Answered and solved all my questions and concerns.

Tami and Jason were great to work with. Always responsive and quick to any questions or concerns I had in the process. First time buying a home and I’m glad it was with them!

Team is responsive and professional.

Easy experience and the quality work.

Had a great experience. Easy process.

Angela and Seth we worked directly with the most. They are amazing!! Super responsive, helpful, professional & kind.

The build and workmanship is awful. Since we moved to our new house, people from different companies are in and out from our home to do repairs. I guess, i should have taken a house from Lennar!

The overall process was great, Kirin & Mark provided professional and sincere answers to our questions w/weekly updates. Lisa and Roxanna were wonderful throughout the finance journey. Tanya has been amazing and timely to address any post closing concerns we've encountered.

I did not have a good 9 months experience with the house. A lot of delays, people not keeping their word and worst off I couldn’t live in my house due to plumbing issue. No one addresses my concern until 3 days after we called the emergency service line 5 times and worse part kb told me they would do my backyard landscape to make up the damages. Also kb does not take ownership of their mistakes and brush it off like they don’t care about the home buyer

Home was overpriced! A lot of broken promises!

A+++++Highly Recommend. Have already referred coworkers and friends

Made me pay my upgrades before house closing at design studio after I was already locked into a contract with an earnest deposit. I think kb could’ve done a better job at making that clear ahead of signing contract. Typically including on my prior kb purchase if your purchase amount is higher than your prequal you come in with the difference at closing not before closing on your home. Also, Has a lot of issues with minor things that were not addressed promptly and still waiting on certain things to be addressed in the home.

The entire sales team and everyone associated with KB homes made the entire process for our family so easy and smooth. I can’t recommend them enough! Thank you so much!

Our sales Rep Kirin was great and the finance team made it as easy as pie buying a car was more difficult but the KB team made it easy and smooth would highly recommend this team!!

Good experience, good service, good quality, reasonable price.

House came out great every body involved was great , only thing that could have been better is that the walls between the house’s should Have been painted.

This is our first home, so we were initially nervous about where to look as we were looking for a new build. We were so lucky that our realtor introduced us to KB and this area (KB Liberty, Phoenix). I really like KB's lot size and their design utilization. From beginning to end, they made sure we understood each step, from salesperson to construction manager - they gave us weekly updates on the progress. They gave the house within the time frame, in fact, a little bit early, I would say. I feel like a few materials could be better, although they are basic. It has been two months since we moved to this house, and so far, the experience has been good, and the customer service followed up with us after we moved here. ... More

Excellent overall from sales, construction, timing, maintenance, services and quality.

Although the KB Home was what we had asked for, the house came with various repairs that were brought up prior to the house being placed in our hands. Issues were brought up and never repaired. A home inspector corroborated issues as necessary to fix. The issues are now a part of warranty which means moving and living around people in the house that was supposed to be ready to be a home. The buying and design process was great. The construction less so. That said, few major issues except for feeling ignored and marginalized concerns.

In my life time i have owned 5 homes and this was the first time iv enjoyed the process of the home buying. It was clear and to the point. Always had someone helping along the way. Keep helping people achieve their dream home.

As a overall experience, things went decent. But there are places where KB Homes must listen to customers voice and their concerns than going with the process which is not helping customers, For my house, the price was reduced by 10k on the KB website and the major house selling portals like Zillow/refin etc. immediate next day after I signed the house. We all know the price reductions are as per market/industry situations. When asked, I was told that the price reduction is a mistake.

We had a great experience with KB Home sales group and design. Throughout construction, they kept informing us about the progress on a weekly basis and few months prior to completing construction, KB Home loans and home insurance kept us aware of what’s coming up during the closing process. As far as the quality of workmanship and materials used versus the value of the price paid, we think that they could have done better using some more upgraded materials.