KB Home Reviews in Phoenix Mesa, AZ

Angela and Seth we worked directly with the most. They are amazing!! Super responsive, helpful, professional & kind.

The build and workmanship is awful. Since we moved to our new house, people from different companies are in and out from our home to do repairs. I guess, i should have taken a house from Lennar!

The overall process was great, Kirin & Mark provided professional and sincere answers to our questions w/weekly updates. Lisa and Roxanna were wonderful throughout the finance journey. Tanya has been amazing and timely to address any post closing concerns we've encountered.

I did not have a good 9 months experience with the house. A lot of delays, people not keeping their word and worst off I couldn’t live in my house due to plumbing issue. No one addresses my concern until 3 days after we called the emergency service line 5 times and worse part kb told me they would do my backyard landscape to make up the damages. Also kb does not take ownership of their mistakes and brush it off like they don’t care about the home buyer

Home was overpriced! A lot of broken promises!

A+++++Highly Recommend. Have already referred coworkers and friends

Made me pay my upgrades before house closing at design studio after I was already locked into a contract with an earnest deposit. I think kb could’ve done a better job at making that clear ahead of signing contract. Typically including on my prior kb purchase if your purchase amount is higher than your prequal you come in with the difference at closing not before closing on your home. Also, Has a lot of issues with minor things that were not addressed promptly and still waiting on certain things to be addressed in the home.

The entire sales team and everyone associated with KB homes made the entire process for our family so easy and smooth. I can’t recommend them enough! Thank you so much!

Our sales Rep Kirin was great and the finance team made it as easy as pie buying a car was more difficult but the KB team made it easy and smooth would highly recommend this team!!

Good experience, good service, good quality, reasonable price.

House came out great every body involved was great , only thing that could have been better is that the walls between the house’s should Have been painted.

This is our first home, so we were initially nervous about where to look as we were looking for a new build. We were so lucky that our realtor introduced us to KB and this area (KB Liberty, Phoenix). I really like KB's lot size and their design utilization. From beginning to end, they made sure we understood each step, from salesperson to construction manager - they gave us weekly updates on the progress. They gave the house within the time frame, in fact, a little bit early, I would say. I feel like a few materials could be better, although they are basic. It has been two months since we moved to this house, and so far, the experience has been good, and the customer service followed up with us after we moved here. ... More

Excellent overall from sales, construction, timing, maintenance, services and quality.

Although the KB Home was what we had asked for, the house came with various repairs that were brought up prior to the house being placed in our hands. Issues were brought up and never repaired. A home inspector corroborated issues as necessary to fix. The issues are now a part of warranty which means moving and living around people in the house that was supposed to be ready to be a home. The buying and design process was great. The construction less so. That said, few major issues except for feeling ignored and marginalized concerns.

In my life time i have owned 5 homes and this was the first time iv enjoyed the process of the home buying. It was clear and to the point. Always had someone helping along the way. Keep helping people achieve their dream home.

As a overall experience, things went decent. But there are places where KB Homes must listen to customers voice and their concerns than going with the process which is not helping customers, For my house, the price was reduced by 10k on the KB website and the major house selling portals like Zillow/refin etc. immediate next day after I signed the house. We all know the price reductions are as per market/industry situations. When asked, I was told that the price reduction is a mistake.

We had a great experience with KB Home sales group and design. Throughout construction, they kept informing us about the progress on a weekly basis and few months prior to completing construction, KB Home loans and home insurance kept us aware of what’s coming up during the closing process. As far as the quality of workmanship and materials used versus the value of the price paid, we think that they could have done better using some more upgraded materials.

Having asthma and allergies to pollen I had in my Sales Contract not to plant any trees or shrubs that produce pollen. Construction supervisor has continually promised o supply me with the plants he had landscaper plant in my front yard months ago. I have continually requested this info to no avail. He keeps saying he’ll request it and forward to me. I need the info to verify they don’t produce pollen, and also to care and maintain the plants. He never follows up on my numerous requests and I’m really frustrated with his non-responsiveness.

The process was quick and no stress.

This was one of the best experiences in buying a house I have. Usually buying a house is stressful but this was not. Thank you

The overall experience with KB was seamless. Victoria in Sales was the glue that held the transaction together. They were one of the ONLY builders in the area still allowing for customizations. I am pleased with the purchase, my experience as well as the communication from the entire team throughout the process.

Very responsive to any requests or questions

Horrible experience. Where is the info regarding the media panel? Where is my mailbox? Why are my gate fobs not working? Where are the paint cans you told me I’d have? Why are your employees not responding? You guys need to learn how to provide a full packet at settlement. Instead of spreading out information in sixteen different places. Your customers legit hate you. Get on the Liberty Facebook page and see how angry your buyers are. Never giving you my business again.

Very pleased with our home. Quality of materials used is outstanding. Everything is in working order and we believe we got what we paid for. Our sales team was pleasant and professional. Thank you!

First impressions are big for me, and Michelle was amazing!! She was very welcoming and very knowledge on everything! She stuck by me til the very end as this is my first home, she kept me updated on a weekly basis and ensured I had nothing to worry about as her and the team took care of everything.