KB Home Reviews in Phoenix Mesa, AZ

Mike at the office is great and we love our new home

Was a very pleasant experience, Michelle was awesome to work with and so was the rest of the KB team. Lisa was great when it came to our financing and our construction supervisor Thomas was very responsive and helpful. Overall, it was a great expensive and I recommend visiting Michelle in the model homes if you are ready to buy a home

So many issues, I wouldn’t know where to start..go with a different builder.:any other builder

The process of the home building was smooth! The quality of the tiles horrible. Tiles were really dirty not happy about. You can see the caulking all tiles paint on the caulking horrible!!

From The initial sales rep (William) to the construction manager (q) To the loan reps (Tami and Jason) KB homes ensured a seamless and effortless experience! If I am ever fortunate enough to purchase another home, I Will definitely be looking at KB homes again! Special shout out to my realtor, Christian J, for guiding me towards my new community!

Thank u to the lender Tami, and Natasha, and Randy and the people who call me from KB homes and check up on me I appreciate how patient u all were with me , not knowing anything about anything; it being my first time , u all either took my attitude, or non stop messages , and Tami , and Natasha were so patient, for me to qualify, I think 3-4 months , but thank u all so much

Very easygoing process. Everyone involved with my purchase was available all the time for me, or returned my call super fast. Always address all my concerns and issues right away. Very happy with my beautiful home.

great salesman and loan officer

Kb homes was an excellent home buying experience.

Too many issues, hectic experience. I could not honestly recommend this builder.

After looking around for more than a year we came across KB Homes building site in Gilbert. We were pleasantly surprised the models were reasonably priced compared to the other buiilders. From the contract to completion our sales contact Kurt kept us updated periodically with pictures of the progress and always responded timely. The project managers (Jeff and Dan) who managed the 2 phases of the build out were not only knowledgeable but genuinely cared about customer satisfaction. Overall our experience building with KB Homes was good and would highly recommend them.

The experience was not what we expected from new homes builders.

Everything is good, friendly and nice!

The experience from day 1 has been outstanding and exceeded expectations. Now we just need help in getting a broken kitchen cabinet repaired. The screw in the foor hinge fell out. Can we get some help. We have been waiting well over a week. Candy is aware. Matthew

The KB Home purchase process was very easy and pleasant.

They want you to sign the contract. Give tou the house unfinish. Had alot of issues. Until not its not resolved. Promises promises promiese BS.

The loan process was a joke! The loan person, Tammy, came up with a loan she wanted for me which was not the loan I requested so now I have to live with an incorrect loan until I can refinance (at my expense) so I can lower my monthly payment so I can hopefully afford the loan I was expecting! I never received a thorough walkthrough or final walk through. The construction manager failed on that end. Lots of problems in the home which were uplinked to management, some were handled and some still have not been. William in the sales office has kindly checked in often to make sure I am receiving proper service. Candy also has stepped in to make sure I am receiving the repairs I have requested although I haven’t heard back from her after she requested 2 weeks ago for a follow up . New problems are popping up and I’m not sure about reporting them as I feel I’m not taken seriously or listened to like other home owners/buyers. ... More

Great growing area, the quality is great and KB staff is communicative. Learn more now the homes and build goes quick!

Great sales staff. Finished our home faster than anticipated.

The entire process was straightforward.

From the start we had a great experience with sales. We were able to select the lot, elevation and design options we wanted. The design studio was incredibly meticulous and that was our favorite part of the process. The experience took a turn later in the timeline with the building team. We had the incorrect LVP installed throughout our home which delayed our closing date. A wavy drywall in our great room. Our front door paint was botched, thankfully corrected within warranty window. However, now we face another challenge with getting inspection report items addressed. We understand this is not a custom home process however, the quality and standard should still be a priority for KB home. Highly suggest to visit home at least twice a week to ensure all selections are completed correctly. ... More

From the second I was introduced to the team and was shown properties I felt welcomed and supported. I love the style of my home and the high quality items with it

I had an excellent experience from the beginning to the end of completing my house

Overall is good. very smooth. Found some tiny defects, and repaired very quick after reach out warranty. just need pay attention that some SPEC home is 8ft but not 9 ft.

Buying a new build can be overwhelming but susan was great on helping us pick options at liberty she is very knowledgeable in this community/house.