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KB Home Reviews in Tucson, AZ

What Tucson Homeowners Have to Say About KB Home.

Read all 231 verified reviews from homeowners that built a new home with KB Home in the Tucson area. Tucson homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.5 out of 5 stars in Tucson Area

231 Reviews in Tucson Area

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.3

KB Home in Tucson Area

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Customer Reviews

Bad Experience Overall

  • Anonymous
  • Verified HomeBuyer
  • June 27, 2022
  • Tucson, AZ

As we got closer to the closing date issues we pointed out were ignored, dismissed, or not addressed at all. The finance side of things were great, but overall the experience was not what it should have been when buying a new home.

Total Score 1


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Poor Craftsman

  • Anonymous
  • Verified HomeBuyer
  • January 16, 2020
  • Marana, AZ

Beautiful location, but construction of the home is not worth the price we paid. The craftsman is of poor quality. It is has been a huge headache dealing with all the issues we found around the house. The customer service has been good to send out the different trades to get the issues addressed, but some of the issues remain. The house was built too quickly and the attention to detail was horrendous.

KB Home responded:
Hello, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. –James

Total Score 1


Quality 1

Trustworthiness 2

Value 1

Responsiveness 4

How bad the whole process was

  • Francisco Z.
  • Verified HomeBuyer
  • April 19, 2022
  • Sahuarita, AZ

Sorry to say but don't buy from this builder my first time ever buying and it started off wonderful and then turned into a nightmare wish I could say otherwise very bad experience I will never recomendó or ever buy from this builder ever or again .

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

House was 6 months off schedule

  • Brandi S.
  • Verified HomeBuyer
  • April 06, 2022
  • Tucson, AZ

DO NOT BUY a KB HOME!!!!!!

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

CBET Emeritus

  • Anonymous
  • Verified HomeBuyer
  • February 11, 2023
  • Sahuarita, AZ

The NEW home purchasing experience with KB Home was spoiled due to the lack of attention to detail and follow-up plus the bad quality of materials and workmanship which did not equate to value for the price paid.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Boom

  • Zane J.
  • Verified HomeBuyer
  • July 19, 2022
  • Sahuarita, AZ

You guys consistently didn’t deliver what you said. At closing the lights in the bathrooms were off, the appliances weren’t what I ordered, etc etc etc. your staff is not up to par. I paid cash for three KB’s in the last 4 years, this will be my last.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1