KB Home Reviews in Tucson, AZ

Great responsiveness and communication!!! Always willing to go above and beyond with questions or concerns.

Love the house but had to wait 7 months for the build. Other houses in the neighborhood have gone up much faster. Like KB Home better than other builders in the area.

Happy with the customer service we received from beginning of project till closing!

Buying a KB home was easy. The only problem we ran into was the Losn office.

I enjoyed working with the finance Raul Cunes. He was the best part of the buying experience. We had a good time with the design center. They really were helpful in getting all of what we wanted. We also liked Melena our sales agent. We had some miss communication but in the end she came through.

Working with sales staff was excellent. Working with contractor was easy and most helpful. Working with financial staff and title company frustrating.

Overall, I had a good experience with KB. Patience is key with new builders right now. Upgrades are pretty pricey, I wish we would’ve shopped around a little bit. But they’ve done a pretty good job at responding if there’s an issue which is very appreciated.

Was a good experience with all the KB representatives and I was kept up to date on every phase of the building process.

We had a great experience with KB with only minor issues involving misunderstandings between their team. We love our home and are very happy!

They have done a great job at working with my husband and I and our schedules.

A pleasant experience was ruined by the closing company. I don't understand why we had to drive to tucson with funds when there are soo many title companies nearby. It took 24 hours after the check was delivered to actual closing. I was not told the closing date until it was too late to do electronic transfer of funds.

Great sales in Cristina and super great construction manager Enrique!!! They kept me informed and were my advocate in all!

I am enjoying the new home.

I was great the personal in sales department

Cabinet had to be refinished because of damage. Lights in kitchen stopped working about 3 weeks into living here

My buying experience was excellent. Very responsive and always available to answer my many questions. After being here for almost 2 months I notice that there are a lot of things are not up to par. Window that doesn’t lock, window with a very apparent hole in the frame, paint speckles on the floor, area by front door not coated correctly correctly, cover up was attempted with paint instead of fixing it right., baseboard missing in kitchen behind refrigerator, outlets with usb plug are difficult to plug in to but was told that’s just the way they are. Basically I feel there was no attention to detail and don’t think the home was thoroughly inspected before it was turned over to me. ... More

I have had some issues with the home but the staff has been great at repairing them quickly.

Initially customer service is very responsive, but about a month out I am still waiting for a hole in the driveway to be fixed and for my towel racks in my bathrooms to be fixed so that they don’t keep falling off. Also I’ve noticed that after a heavy rain the backyard floods and the drainage is slow, so I’ve been waiting for someone to respond concerning that issue.

The overall experience was great. Just not much communication from the Loan portion of KB. I ended up using another lender, but I got the house I created which made me happy!

My preparation from Texas was great, I could not believe how smooth the process went. I was disappointed on the initial walk thru at the number of issues that needed to be done. But all the people I dealt with were awesome and willing to help in any way they could. It would have been nice if all the construction was complete, especially when the houses are so close together. I would have liked more choices on the flooring as I am not a big fan of carpet in the main living areas. I still have a few issues to be resolved and because of all the work still needed to be done in the area, it makes it harder to get issues resolved. I love the location of my house, it would have been even better if my back yard faced the mountains. ... More

We had some pandemic quality issues but those are being resolved by KB Homes now.

Things were mostly smooth, but glad the process finally came to an end.

Contractors for outside stucco had to come back to repair crapy work. Painters had to come back to repaint an area under the eaves all around the house.

KB offers decent value for the money and shines in its pre move in time. Overall workmanship of initial construction was fairly good although home was not throughly inspected to find errors. One week waiting period between walk through and final acceptance is costly for out of state buyers and KB offers no compensation. Overall I would give them a B+.

The whole process was very smooth with just the right amount of choices along the way. House was delivered on time (during a pandemic, even) but with a few workmanship issues. Resolving these has been ongoing, not due to delays but apparently from corporate KB interfering with the local office. But so far, we love our new house.