KB Home Reviews in Tucson, AZ

It was an experience, as a first time home buyer. The team is welcoming and helpful, with quick responses with weekly reports

Over all we are happy with our new house. Thank you KB homes.

After the sell our customer service rep was here anytime we needed. He is most caring as is the rest of the staff. Jeff has always been most helpful before turning it over to Brett!

There was a faulty smoke alarm system installed which eventually was replaced but I had to put up with it going off approximately every 5 hours during the day and night. I did contact the construction staff early into the problem but it took about 3 weeks to get it resolved. I still have another issue regarding a possible ceiling leak in the kitchen area which has not been taken care of.

There needs to be better oversight of the work that is being done.

Trust but verify. Love the location, wish there was a pool

I had some trepidation at first since it was a long distance transaction. Also our Sales representative left the company in the middle of our long distance build. However Christina jumped right in and took over like a champ. Jerry and Zach were also wonderful, kudos to both of them for seeing the build through to the end.

It was an interesting process, just know your house won't be perfect you will find things that will need to get fixed.

The whole process was a fun experience. This was our first new build and getting to see each stage was neat. The office staff communicated regularly with updates and was always available for questions even after office hours or their days off. Some things weren't completed upon acceptance and almost 2 months later they still are not. Things are in the works but I can't give a full 5 stars since the time frame discussed has come and gone. I'll be very patient and understanding of the process as long as they continue their open communication.

Great experience in overall, the building quality is as expected. There are some very small things, I decided to take care myself (paint retouch, doorbell button installation, concrete in the ramp, water dripping from a pipe).

The workmanship looked rushed. Lots of imperfections. Hire an inspector.

Overall, the sales experience was a delight and I can't speak highly enough of Tanya and other members of the KB crew I have had dealings with. The floor plan is perfect for my needs and it's a wonderful area, neighborhood and neighbors. While I understand the current labor and supply issues have taken their toll and caused delays, there has been considerable post-signing lack of communication and getting issues resolved that - IMHO - shouldn't be that major of an issue. I keep hearing "we're working on it," "I'll get back to you." Yet they don't. Yada, yada, yada. My advice? Don't close until all is finished to your satisfaction. Otherwise it might be months before those literally minor but important issues that you have paid for are finally resolved. ... More

Great responsiveness and communication!!! Always willing to go above and beyond with questions or concerns.

We had a couple water leak issues but the KB warranty staff and contractors were all very responsive in resolving the issues. Would recommend each new home has a 'deep cleaning' prior to new owner arrival as our home was dusty and floors not clean. Overall, i would have KB build another home for us. Sales staff and contractor were both very good!

Love the house but had to wait 7 months for the build. Other houses in the neighborhood have gone up much faster. Like KB Home better than other builders in the area.

Happy with the customer service we received from beginning of project till closing!

Buying a KB home was easy. The only problem we ran into was the Losn office.

I enjoyed working with the finance Raul Cunes. He was the best part of the buying experience. We had a good time with the design center. They really were helpful in getting all of what we wanted. We also liked Melena our sales agent. We had some miss communication but in the end she came through.

Working with sales staff was excellent. Working with contractor was easy and most helpful. Working with financial staff and title company frustrating.

Overall, I had a good experience with KB. Patience is key with new builders right now. Upgrades are pretty pricey, I wish we would’ve shopped around a little bit. But they’ve done a pretty good job at responding if there’s an issue which is very appreciated.

Was a good experience with all the KB representatives and I was kept up to date on every phase of the building process.

We had a great experience with KB with only minor issues involving misunderstandings between their team. We love our home and are very happy!

They have done a great job at working with my husband and I and our schedules.

A pleasant experience was ruined by the closing company. I don't understand why we had to drive to tucson with funds when there are soo many title companies nearby. It took 24 hours after the check was delivered to actual closing. I was not told the closing date until it was too late to do electronic transfer of funds.

Great sales in Cristina and super great construction manager Enrique!!! They kept me informed and were my advocate in all!