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KB Home Reviews in Tucson, AZ

What Tucson Homeowners Have to Say About KB Home.

Read all 248 verified reviews from homeowners that built a new home with KB Home in the Tucson area. Tucson homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.5 out of 5 stars in Tucson Area

248 Reviews in Tucson Area

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

KB Home in Tucson Area

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Customer Reviews

GREAT EXPERIENCE

  • Jon R.
  • Verified HomeBuyer
  • February 05, 2025
  • Vail, AZ

OVERALL NO COMPLAINTS. IT WAS A PRETTY PAINLESS PROCESS.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 4

Sales side is great

  • Stephen G.
  • Verified HomeBuyer
  • July 05, 2024
  • Vail, AZ

The sales side and the site managers who you actually speak with are great. My only downside is now that I’m moved in, the rest of neighborhood still needs to be built and the guys building the houses don’t seem to care about blocking your driveway or a whole street so you can’t even get to your house. Situational awareness is not one of their strongest traits. They’ll sit in their car on their phones blocking a street and won’t notice you patiently waiting for them to move until you honk but then you get stared down for having the audacity of interrupting them blocking the street. Trash gets ...

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Everyone, sales, customer service, construction manager were great.

  • Marilyn F.
  • Verified HomeBuyer
  • June 06, 2024
  • Vail, AZ

House completed on date promised. Quick response.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Great Buying Experience!

  • Michael R.
  • Verified HomeBuyer
  • July 11, 2023
  • Tucson, AZ

No doubt buying a home with KB is a great experience. But not our dwelling on the first month, this was the time we noticed some flaws on the materials and workmanship. First, our countertop has a lot of chips on it but it has been addressed already they did some repairs. Second, I thought the paint in the interior was so thin it can easily be removed seemed like only one coating was apied.Third and the worst, within a month of dwelling, our a/c already broke twice! Installer got notified but their emergency service was not until 3 days after we called. Summertime! Who would like to spend ...

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

KB Home - Lee and Raul were great, very friendly, and helpful!

  • Timothy D.
  • Verified HomeBuyer
  • August 11, 2022
  • Tucson, AZ

Lee and Raul were great, very friendly, and helpful!!

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 4

Location

  • Lu R.
  • Verified HomeBuyer
  • December 19, 2020
  • Tucson, AZ

The people are wonderful to work with

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

KB Home - Good house

  • Bernadette G.
  • Verified HomeBuyer
  • February 04, 2020
  • Tucson, AZ

Good house

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Streamlined process from start to finish. A well-oiled machine.

  • Frank B.
  • Verified HomeBuyer
  • September 17, 2019
  • Tucson, AZ

KB has got it down to a science, or rather, an art. Amazing to me how quickly everything was completed, and deadlines consistently met. Head foreman David Hartman was friendly, professional, and responsive to our concerns throughout. Minor complications were resolved in a timely manner with excellent customer service provided by Ben Heese and staff. All contractors assigned to fix items during the inspection phase were prompt and professional. Useful information was provided to us (the homeowners) to help understand how said items work. Good communication was provided throughout the ...

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Workmanship 5 stars; materials 3-4

  • Marco V.
  • Verified HomeBuyer
  • January 30, 2025
  • Sahuarita, AZ

Jerry, superintendent, Derrick, Kat (cust service) 5 stars; quick response to issues.

Total Score 5


Quality 4

Trustworthiness 5

Value 3

Responsiveness 5

Great house and fast timing

  • Dominick A.
  • Verified HomeBuyer
  • December 15, 2023
  • Tucson, AZ

It was an experience, as a first time home buyer. The team is welcoming and helpful, with quick responses with weekly reports

KB Home responded:
Congratulations on your first home, Dominick! We're thrilled to hear that you enjoyed working with the team here at KB Home.

Total Score 5


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

Ms

  • Cecille R.
  • Verified HomeBuyer
  • December 13, 2022
  • Tucson, AZ

Over all we are happy with our new house. Thank you KB homes.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Customer Service Rep

  • George F.
  • Verified HomeBuyer
  • January 12, 2021
  • Marana, AZ

After the sell our customer service rep was here anytime we needed. He is most caring as is the rest of the staff. Jeff has always been most helpful before turning it over to Brett!

Total Score 5


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

The construction support was not as responsive as they should have been.

  • Valerie D.
  • Verified HomeBuyer
  • May 16, 2023
  • Tucson, AZ

There was a faulty smoke alarm system installed which eventually was replaced but I had to put up with it going off approximately every 5 hours during the day and night. I did contact the construction staff early into the problem but it took about 3 weeks to get it resolved. I still have another issue regarding a possible ceiling leak in the kitchen area which has not been taken care of.

Total Score 5


Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

Quality of workmanship & materials

  • David H.
  • Verified HomeBuyer
  • July 12, 2022
  • Tucson, AZ

There needs to be better oversight of the work that is being done.

Total Score 5


Quality 2

Trustworthiness 5

Value 5

Responsiveness 4

Bouble check everything, but I love my home

  • Laura S.
  • Verified HomeBuyer
  • September 09, 2024
  • Vail, AZ

Trust but verify. Love the location, wish there was a pool

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Overall Good Experience

  • Anonymous
  • Verified HomeBuyer
  • September 19, 2023
  • Sahuarita, AZ

I had some trepidation at first since it was a long distance transaction. Also our Sales representative left the company in the middle of our long distance build. However Christina jumped right in and took over like a champ. Jerry and Zach were also wonderful, kudos to both of them for seeing the build through to the end.

Total Score 5


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Good

  • Frank V.
  • Verified HomeBuyer
  • August 22, 2023
  • Sahuarita, AZ

It was an interesting process, just know your house won't be perfect you will find things that will need to get fixed.

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Satisfied so far

  • Harry D.
  • Verified HomeBuyer
  • June 24, 2022
  • Tucson, AZ

The whole process was a fun experience. This was our first new build and getting to see each stage was neat. The office staff communicated regularly with updates and was always available for questions even after office hours or their days off. Some things weren't completed upon acceptance and almost 2 months later they still are not. Things are in the works but I can't give a full 5 stars since the time frame discussed has come and gone. I'll be very patient and understanding of the process as long as they continue their open communication.

Total Score 5


Quality 5

Trustworthiness 3

Value 4

Responsiveness 3

Good experience in overall

  • Abyl S.
  • Verified HomeBuyer
  • May 09, 2025
  • Tucson, AZ

Great experience in overall, the building quality is as expected. There are some very small things, I decided to take care myself (paint retouch, doorbell button installation, concrete in the ramp, water dripping from a pipe).

Total Score 5


Quality 3

Trustworthiness 5

Value 3

Responsiveness 3

The home buying process was smooth. The craftsmanship on the home seemed poor.

  • Anonymous
  • Verified HomeBuyer
  • November 12, 2019
  • Tucson, AZ

The workmanship looked rushed. Lots of imperfections. Hire an inspector.

Total Score 5


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

Do you know the opening line from A Tale Of Two Cities?

  • Brian F.
  • Verified HomeBuyer
  • December 20, 2022
  • Sahuarita, AZ

Overall, the sales experience was a delight and I can't speak highly enough of Tanya and other members of the KB crew I have had dealings with. The floor plan is perfect for my needs and it's a wonderful area, neighborhood and neighbors. While I understand the current labor and supply issues have taken their toll and caused delays, there has been considerable post-signing lack of communication and getting issues resolved that - IMHO - shouldn't be that major of an issue. I keep hearing "we're working on it," "I'll get back to you." Yet they don't. Yada, yada, yada. My advice? Don't ...

Total Score 5


Quality 3

Trustworthiness 4

Value 4

Responsiveness 1

Jerry and Myrna

  • Michael S.
  • Verified HomeBuyer
  • March 19, 2024
  • Sahuarita, AZ

Great responsiveness and communication!!! Always willing to go above and beyond with questions or concerns.

Total Score 4


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

KB was very patient with our delay in closing

  • Anonymous
  • Verified HomeBuyer
  • January 09, 2025
  • Sahuarita, AZ

We had a couple water leak issues but the KB warranty staff and contractors were all very responsive in resolving the issues. Would recommend each new home has a 'deep cleaning' prior to new owner arrival as our home was dusty and floors not clean. Overall, i would have KB build another home for us. Sales staff and contractor were both very good!

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Love the house but had to wait 7 months for the build

  • Fred H.
  • Verified HomeBuyer
  • June 14, 2024
  • Tucson, AZ

Love the house but had to wait 7 months for the build. Other houses in the neighborhood have gone up much faster. Like KB Home better than other builders in the area.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Happy home owner

  • Raul R.
  • Verified HomeBuyer
  • September 17, 2020
  • Tucson, AZ

Happy with the customer service we received from beginning of project till closing!

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5