KB Home Reviews in Tucson, AZ

Great people to work with. Constant communication as to the building progress. Highly recommend.

Very disappointed to learn at closing that the neighbors yards drains into mine. I purchased home with seeing it as I was out of state. Seller agent should have disclosed.

Lee and Raul were great, very friendly, and helpful!!

The issues I have had have all been post move in. The sales and construction process were great. Lee and Byron were always quick to respond. Since move in the customer service has been very difficult to get any responses from.

Excellent construction teams, friendly sale staffs.

Thank you Tanya, Bryan, Jeff, and Colby! From sales, construction, and financing we were supported at every stage of purchasing our new home. I could write on and on about your professionalism, level of knowledge, and customer care. Great experience!

David and his crew have been always available for issues we’ve encountered during our first month and still are doing there best to finish issues that are pending patience is a must and they will make everything good we are extremely happy

Today’s homebuilding environment has changed. Labor shortages, supply chain lead times and interest rates challenge even the most experienced home builders and most savvy buyer’s. KB is a builder who has earned our Trust; and moreover, we learned patience in the process. Trust and Patience helped us weather the process, while keeping our sanity and focus on our goals. In the end they were all met. We love our home!

You guys consistently didn’t deliver what you said. At closing the lights in the bathrooms were off, the appliances weren’t what I ordered, etc etc etc. your staff is not up to par. I paid cash for three KB’s in the last 4 years, this will be my last.

The process went smooth from the beginning to the end.

Great experience with sales team. A few outstanding warranty items that need to be addressed, but great communication with warranty team so far.

Excellent communication and stayed on schedule

There needs to be better oversight of the work that is being done.

As we got closer to the closing date issues we pointed out were ignored, dismissed, or not addressed at all. The finance side of things were great, but overall the experience was not what it should have been when buying a new home.

The whole process was a fun experience. This was our first new build and getting to see each stage was neat. The office staff communicated regularly with updates and was always available for questions even after office hours or their days off. Some things weren't completed upon acceptance and almost 2 months later they still are not. Things are in the works but I can't give a full 5 stars since the time frame discussed has come and gone. I'll be very patient and understanding of the process as long as they continue their open communication.

Throughout the process the sales team and the construction team worked together to make sure that I was updated on the progress of my new home build. EVERYONE showed care and concern about any questions I had and responded promptly. AND they don’t stop caring after they hand you the keys. After 30 days they come in and “freshen up”, addressing any issues that I may have come across as well as touch up areas that might have been bumped or scuffed during the move in process. I love my new home, the excellent quality of workmanship is obvious. The care that the entire KB Homes team has shown exceeds any customer service that I have experienced in the past. DEFINITELY plan on a new KB Home for your next move!! Thank you Dalice, Clay, Brett and Angela for everything you have done to make this a wonderful home buying experience! ... More

Vanessa, Maritza, Brett, John, Angela, and Dallas were a great team to have on your side.

I enjoyed picking out my home and designing it. However,, like any new home there are always issues that need to be resolved. Here is where they have been lacking. After 60 days in my new home, the issues have been left unfinished.

Karl, and Sharlin were amazing

Things were mostly smooth, but glad the process finally came to an end.

I’m still waiting for things to get completed.

Been in my home 6 weeks and I'm still waiting on ceiling fans, bathroom mirror, and the correct refrigerator. Ceiling fans are in. I took a day off work on the scheduled day and no one showed up. Still waiting. This part is very frustrating.

Initially house was to have been done in Nov/Dec. Did not close until March 21st 2022. Work and craftsmanship was shoddy and messy. It's as if the Foreman and workers had no pride in their work. Two months later and still missing two lighting elements and attic cover. Drywall, stucco and open joints are to be repaired June 1st, with paint touch ups on June 27th. Will see if this occurs as other promises were not kept. Neighbors also have a lot of "little issues" that they are waiting on repairs also. Very surprised and disappointed with KB.

Build times are longer these days. So plan on at least 9-10 months. The construction was done well and to our specifications.

Great experience even during in this day and age.